Abstract
The Sultanate of Oman accepts and uses e-services among public services, which largely depend on the institutional process and implementation of e-government, sometimes with different preferences for the reality of digitalization. It is important and plays an important role in the economic, political and prosperity of the Middle East. Therefore, the country is focusing on technology that enables services and government-wide strategies. Regarding such issues, the main aim of the study is to examine the means available to examine the effectiveness of electronic services and digital transformation in the selected public sector in the Sultanate of Oman. The study used online empirical sources in the names of organizational, technology, environment and human resource factors, as well as the effectiveness of digital change in various online database sources such as Google Scholars, Springer Link, Wiley, Science Direct, JSTOR, Emerald Full text, Scopus and EBSCO HOST, etc. The review results show that organizational, technological, environmental and human factors play an important role in ensuring the effectiveness of the public sector in the digital transformation in the Sultanate of Oman. The study also found that the success of e-government in Oman depends on the willingness and intention of citizens to use e-government services. The country's government should consider developing vital IT projects, ignoring citizens' opinions, to make traditional services more efficient online. Understanding citizen adoption is an important element of E-Government, enabling it to provide policymakers and decision makers with a range of strategic management plans and actions to build and rapidly accelerate adoption of these services to increase citizen participation, also the adoption rate. A summary of the study's findings provides guidance for the future scope of empirical research to ensure the effectiveness of the public sector for digital transformation in the Sultanate of Oman and its regions.
Highlights
The e-Government (Electronic Government or Electronic Governance) has developed tremendously in the late 1990 ́s as a framework within which to provide know-hows among practitioners in the implementation of e-Gov
The main aim of the study is to examine the means available to examine the effectiveness of electronic services and digital transformation in the selected public sector in the Sultanate of Oman
The review findings summarized in this study's for providing the guidance for the future scope of empirical research to ensure the effectiveness of the public sector for digital transformation in the Sultanate of Oman and its regions
Summary
The e-Government (Electronic Government or Electronic Governance) has developed tremendously in the late 1990 ́s as a framework within which to provide know-hows among practitioners in the implementation of e-Gov. While the Digital Transformation has led to an incredible number of business opportunities, it has completely changed risks people and companies are exposed to This is not a static change, as technological and organizational trends continuously change the way people work and share information. People expect the same convenience in their work as they get from the communication platforms they use in their private lives, such as WhatsApp and WeTransfer, that enable them to share information and documents with ease. If this need is not met, people often defer to their preferred applications. Company information can slip from the company’s radar, at risk of leaks, reputational damage, and heavy fines under data protection regulations (Al Busaidi, Bhuiyan, & Zulkifli, 2019; Hussain, Bhuiyan, Said, & Ab, 2017; Kumarasamy et al, 2021; Rahman & Bhuiyan, 2019; Shamsi, Ameen, Isaac, Al-Shibami, & Khalifa, 2018)
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