E-Government Implementation and Citizen Satisfaction in UAE

Abstract

The aim of this study was to determine the effect of e-government on the citizen satisfaction with the moderating role of service transparency in Abu Dhabi in UAE. The satisfaction of citizens can be influenced by the government success in digital transformation. The people of Abu Dhabi have different approaches to digitalization and digital transformation of government services including e-government intervention, e-government interaction, and e-government collaboration. The researcher utilized a structured questionnaire to gather data for the research study. The sample size was 373 respondents chosen out of 10410 population selected using a table developed by Morgan & Krejcie (1970).The scholar used the correlational descriptive research design to conduct full explosion research study. Data analysis was done employing both descriptive statistics and inferential analysis. The findings of the study indicated that there was a positive and significant relationship between e-government implementation on the citizen satisfaction with the moderating role of service transparency in Abu Dhabi in UAE. The study concludes that the satisfaction of Abu Dhabi’ people may depend on the excellent e-government interaction, e-government intervention and e-government collaboration as long as the services is provided with transparency. This study recommends that the government should therefore, pay more attention and commit more resources to publicizing and encouraging the citizens to use all elements of e-government communication services. The government should also augment the budget for e-government implementation in order to realize equitable, increased citizen engagement and quality services of digital transformation.