Abstract
E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.
Highlights
E-Government implementation in Indonesia is understood as a form of transferring the work of government institutions from manual labor systems to computerized or online-based systems
Implementation of E-Government requires the development of information and data systems and alignment with existing bureaucratic processes, so that by utilizing information communication technology will support the bureaucratic process optimally
Implementation of E-Government requires planning and design of a mature model by looking at the following needs: a) compatibility between the vision, mission and objectives of E-Government with the vision, mission and objectives of government; b) there is a synchronization between the data information system and the bureaucratic process; c) appropriate strategies; d) have a structured and gradual process; and e) the existence of adequate human and financial support [2]
Summary
E-Government implementation in Indonesia is understood as a form of transferring the work of government institutions from manual labor systems to computerized or online-based systems. Implementation of E-Government requires planning and design of a mature model by looking at the following needs: a) compatibility between the vision, mission and objectives of E-Government with the vision, mission and objectives of government; b) there is a synchronization between the data information system and the bureaucratic process; c) appropriate strategies; d) have a structured and gradual process; and e) the existence of adequate human and financial support [2] Based on this explanation, it can be seen that the implementation of E-Government is the use of technology, information and communication to realize more efficient and effective governance practices in the process of implementing public services, to make it more affordable and to expand public access to information, so as to create the principle of accountability. RUDN Journal of Public Administration, 2021, 8(1), 72–79
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