Resort Hotel Research Articles

The Impacts of Frontliners’ Physical Attractiveness on Customer Participation in Resort Hotels: A Conceptual Paper Contribute to SDGs

Objective: This conceptual paper proposes a model to identify how resort hotel consumers’ participation intention and appreciation relate to their impressions of service frontliners. By deeper understand consumers participation to promote decent work and economic growth, and sustainable development goals (SDGs). Theoretical Framework: The main concepts and theories underpinning the research are presented, with the Stimulus-Organism-Response (S-O-R) theory serving as the foundation. This paper provides a research framework that investigates the direct relationship between hotel frontliners' physical attractiveness (Stimulus) and consumer participation intention (Response), with consumer appreciation (Organism) acting as a mediator. Physical attractiveness in this study is represented by three dimensions: dressing, health, and facial attractiveness. Method: The conceptual model was developed based on existing theories, through a review of literature from psychology, sociology, and service marketing. Research Implications: The practical and theoretical implications of this research are discussed. This conceptual paper offers a tool for researchers to explore consumer behaviours in relation to service frontliners’ physical attributes. The knowledge exploration will contribute to SDG8, decent work and economic growth. Originality/Value: This study addressed the underlying process between physical attractiveness and consumer participation intention and identified consumer appreciation as a mediator between frontliner attractiveness and consumer participation.

THE INFLUENCE OF CREATIVITY AND INNOVATION ON COMPETITIVE ADVANTAGE (CASE STUDY OF INTERCONTINENTAL BALI RESORT HOTEL WEDDING SALES)

Changing customer demands have an impact on the company assessment given, requiring the application of creativity and innovation. Therefore, applying creativity and innovation is very important. The challenge felt by employees who work as wedding sales is that they must have the ability to design creative and innovative facilities and services in order to compete in competitor markets. This research was conducted at the InterContinental Bali Resort hotel. This research aims to determine the influence of creativity and innovation on competitive advantage. This research was analyzed using the Statistical Program for Social Science (SPSS). This type of research data is descriptive quantitative with data collection techniques using questionnaires. The population is consumers who have used InterContinental Bali Resort wedding services in the 2019-2024 period. The sample was 145 respondents. This research data analysis is a multiple linear regression analysis method. Then the statistical method used is the partial test (t) to test the effect partially and the simultaneous test (F) to test the effect simultaneously. The results of this research show that creativity and innovation partially and simultaneously have a positive and significant effect on the competitive advantage of wedding sales at the InterContinental Bali Resort hotel. The factors that influence the competitive advantage of InterContinental Bali Resort's wedding hotel sales show results with a coefficient of determination value of 62.8%. Overall the independent variables have a mutual relationship, while the remaining 37.2% is influenced by other variables that are not. included in this study.

The Development of E-Commerce in Tourism Sector: A Case Study in Antalya Province Resort Hotels

The purpose of this study is to analyze the visible development of the trend and emerging e-commerce field in the tourism sector. The population of the study is made up of all the managers who are interested in the online sales channel at the 5-star Resort Hotels located in Antalya province in Türkiye. As a result of the research, the opinions of the managers are that hotels can increase their sales volumes by providing the opportunity to reach many audiences by using the e-commerce platforms they have created, reduce costs, and provide long-term opportunities by establishing closer relationships with guests.

Service quality, customer sentiment and online ratings of beach hotels: an analysis of moderating factors

PurposeThis study investigates the service quality dimensions of hotel resorts in renowned beach destinations of Thailand. It also explores the relationship between review text sentiment expressed in online platforms and the satisfaction ratings provided for those reviews.Design/methodology/approachThe study employs a two-step analysis approach: first, supervised and unsupervised machine learning via support vector machine (SVM) and latent Dirichlet allocation (LDA) are used to identify service quality dimensions, and second, SmartPLS with PROCESS macro is applied to analyze the moderating roles of quality signals and reviewer’s experience on the relationship between sentiment and satisfaction rating. The dataset comprises 102,179 online reviews from TripAdvisor, focusing on 187 selected hotels rated from 3 to 5 stars.FindingsEight service quality dimensions were identified, including leisure activities, tangibles and surroundings, reliability, responsiveness, service process, food, empathy and ambience. The study underscores that the service process stands as the sole dimension exhibiting negative sentiment. Furthermore, the analysis revealed a robust positive association between sentiment of review texts and satisfaction, and reviewers’ experience and brand affiliation influenced the relationship between customer sentiment and satisfaction.Practical implicationsHotel managers should focus efforts on maintaining tangible aspects while enhancing existing service quality level of other dimensions, particularly those related to intangible elements. Independent hotels might implement quality audit to ensure that service quality gaps are monitored.Originality/valueThis study contributes an examination of the moderating roles of quality signals and reviewer’s experience on the relationship between review sentiment and satisfaction rating in online reviews.

An Exploration of Hotel Management Operational on Kamala Hotel Resort

This research focuses on exploring how to operate management hospitality at Kamala Hotel Resort. The study aims to know how to operate efficiently and potential implementation in the industry. The research is based on in-depth interview, observation and study literature approach with diverse departments. This analysis was used to analyze the data using previous literature on operational management. The Findings indicate that operational management is based on the skill and experience of the employee in the hospitality industry and the policy of the hotel. Moreover, the study highlights that skill and experience impact operation management in the hospitality industry. The result showed that the hotel management operational has a very important role in an hospitality industry. Hotel management operational in Kamala Hotel and Resort help college student managing all departments that have different goals, work together across departments to achieve the goal or vision of the hotel, and increase guest satisfaction, so that it can increase profit from hotels.

ANALYZING HOTEL DATA-DRIVEN SYSTEM BY USING DATA SCIENCE TECHNIQUES

In the past few years, both the City Hotel and Resort Hotel have experienced significant increases in their cancellation rates. As a result, both hotels are currently facing a range of challenges, such as reduced revenue and underutilized hotel rooms. Therefore, the top priority for both hotels is to reduce their cancellation rates, which will enhance their efficiency in generating revenue. This report focuses on the analysis of hotel booking cancellations and other factors that do not directly impact their business and annual revenue generation.

Healing experiences at resort hotels (HERH): Conceptualization and scale development

Anchored in healing experiences literature and therapeutic landscapes theory, this study aims to develop a Healing Experiences at Resort Hotels (HERH) scale. Study 1 comprises an extensive review and culminates in the initial identification of five dimensions. Subsequent intensive interviews with ten interviewees yield 170 statements, which are refined into 26 items spanning five dimensions. In Study 2, through exploratory structural equation modeling using 280 survey responses, results are refined to 22 items across four dimensions: sensory healing, social healing, wellness and cultural healing, and natural healing. With another 574 survey responses, Study 3 then confirms the scale’s reliability, construct and discriminant validity, and criterion-related validity. This four-dimensional 22-item HERH scale constitutes a groundbreaking effort to create a comprehensive scale for healing experiences at resort hotels. As a practical tool, the HERH can be applied by hoteliers to evaluate the quality of healing experiences at resort hotels.

Tourism Resilience in CALABARZON Region Philippines

This research explores the tourism resilience of Resort Hotels in Region IV – A or CALABARZON which comprises 6 provinces namely, Cavite, Laguna, Batangas, Rizal and Quezon. This region is one of the tourism hot spots in Philippines and it is also susceptible to disasters like volcanic eruption, earthquake, flooding of its coastal areas and one of the most affected areas in Philippines next to National Capital Region by COVID-19 pandemic. According to the CALABARZON Regional Development Plan 2023-2028 prepared by the National Economic Development Authority (NEDA), the escalating losses and damages incurred because of disasters underscore the imperative of fostering resilience within this region. It is important to measure the resilience of tourism enterprises as it is vital in determining their capability and capacity to cope up and recover from the socio-economic impacts caused by these disasters. A total of 101 Department of Tourism (DOT) accredited accommodation establishments have participated in the study which were represented by their respective managers. The researcher measured the tourism resilience index of resort hotel industry of Region IV A (CALABARZON) using six (6) indicators namely, business operational resilience, disaster preparedness, marketing, workforce, use of national and local resources, and resource access and knowledge adopted from Tourism Resilience Index developed by Mississippi Alabama Sea Grand (MASGP) and National Oceanic and Atmospheric Administration of US Department of Commerce (NOAA). Moreover, comparison on the tourism resilience assessment of resort hotels when grouped according to their enterprise profile and managers profile was further analyzed.

The Influence of Leadership Style and Compensation on Employee Performance

Good human resources will drive the company to progress and develop. Human resources are the main factor affecting company performance. Companies with superior human resources will be able to properly organize every activity within the company, employees will be able to work optimally and the results achieved will be in accordance with predetermined standards. The purpose of this study is to determine the effect of leadership style and compensation simultaneously and partially on the performance of employees at Tanjung Kodok Lamongan Beach Resort Hotel. The sample of this research is the employees of Hotel Beach Resort Tanjung Kodok Lamongan, with a total sample of 50 respondents. The analysis technique uses Multiple Linear Regression with the SPSS program or software. The results showed that simultaneously (simultaneous) showed that leadership style and compensation had an effect on employee performance, partially leadership style had a positive and significant influence on employee performance, and compensation had a positive and significant effect on employee performance.

Proceedings of the Human Biology Association 48th Annual Meeting, Peppermill Resort Hotel, Reno, Nevada, April 18-23, 2023.

Proceedings of the Human Biology Association 48th Annual Meeting, Peppermill Resort Hotel, Reno, Nevada, April 18-23, 2023.

Analysis of How Resort Hotels Find an Equilibrium Stage among Environment, Economy and Society Aspects When Implementing Sustainable Development Strategies

The mission for resort hotels is to gain profit with considering environmental protection and attaching importance to the business’s social responsibility. By reaching the mission, resort hotels are able to step on the equilibrium stage of environment, economy and society. With the aim of understanding how resort hotels set applicable strategies with considering sustainability, the article analyzes the possible sustainability methods that resort hotel industry can apply, while facing the problem of high dependency and competition. During analyzing, sustainability is divided into environmental, economic and social perspectives. Suggested strategies are separately explained under each perspective correspond to the industry challenges. With analyzing, a result come out as environment, economy and society are inseparable to make business decisions as they intertwine with each other.

Perancangan Hotel Resort di Pantai Nusa Dua Selatan Bali dengan Tema Arsitektur Neo Vernakular

This research project focuses on the design of a Resort Hotel located on South Nusa Dua Beach, Bali. The main objective is to provide comfortable accommodation facilities for tourists, by making maximum use of the potential of the surrounding nature. In the design process, the theme Neo Vernacular Architecture was chosen. The choice of theme was based on the desire to highlight local Balinese architectural elements, which are oriented towards the utilization and preservation of the wealth of Bali's local environment. The main obstacle in this design is how to integrate the natural beauty of the beach with the needs of an effective and attractive tourist space for visitors. In addition, is the application of the Neo Vernacular theme which is packaged creatively in the architectural design of the hotel. In the discussion, it was found that the design solution lies in the arrangement of hotel rooms tailored to the specific functions of the resort, local characteristics, and the use of traditional Balinese layouts. Another discussion is that the shape of the roof of the building is designed following the example of local traditional housing to give an authentic touch.

An Analysis of Hotel Booking Cancellations and Factors Affecting Revenue Generation

Abstract: This study examines the growing problem of can- celled hotel reservations in the hospitality sector, in particular in the City Hotel and Resort Hotel segments. In order to alleviate the issue and enhance revenue creation, it looks to identify the underlying causes and offers specific business guidance. It provides a comprehensive picture of the problem by taking into account both internal and external forces. The research demonstrates the similarities and differences between City and Resort Hotels in terms of cancellations, revenue impact, and issues through comparative analysis. In order to decrease cancellations and improve overall business efficiency, the paper suggests tactics spanning consumer involvement, booking policies, price, customer support, and marketing. In conclusion, this study offers helpful advice to business executives on how to handlecancellations of reservations and boost financial results.

Konsep Hotel Resort dengan Pendekatan Arsitektur Neo Vernakular di Kawasan Bromo

The Mount Bromo vacation spot is a well-known tourist destination that attracts both local and foreign visitors. Many tourists come for the breathtaking natural scenery. Needless to say, accommodation and hotels are essential to provide a comfortable stay for tourists who want to explore the tourist areas of Bromo. Resort hotels offer travelers a respite from the hustle and bustle of the city. The design process uses exploratory techniques. Exploratory research is research that involves conducting research and expanding the concept of exploitation to include broader conceptual aspects of research. The hotel design layout is meant to assist authorities' efforts to enhance tourism withinside the Mount Bromo region, which includes leveraging its herbal ability in tourism. The architectural goal of this resort hotel is to build accommodations that help to harness and capitalize on the tourism potential of the Mount Bromo region. The design of the Mount Bromo Tourism Center is based on a neo-vernacular approach, which is a construction concept that incorporates modern elements and attempts to adapt to the environment. The concept encompasses significant aspects of form, functionality, and technology and blends seamlessly with the present-day setting.

Do Size and Ownership Determine the Willingness for Sustainable Innovations in Spa and Health Tourism? A Case Study on Baile Felix Spa Resort, Romania

There is a considerable debate in the literature regarding the real impact of tourism on the environment and human communities, specifically with respect to tourism’s openness to sustainable innovation. The way in which the different forms of tourism and entrepreneurial and managerial initiatives respond to the new economic, technological, social and environmental challenges acquire considerable importance for academics, practitioners, decision makers and consumers. The purpose of this research is to assess the potential for sustainable innovation in spa and health tourism in a relevant area in Romania through a survey-based study of both entrepreneurs who own a tourist accommodation unit, as well as top and middle managers from large tourism enterprises. The results of our research show that the development of spa and health tourism offers multiple examples of good practices, and that stimulating innovative entrepreneurial initiatives can lead to a sustainable reinvention of the tourism and local economy, in line with the international health tourism market. In the case of small businesses, even though sustainable initiatives are present, they are at an earlier stage and are less diversified compared to hotels, the scope of innovation is smaller and their motivation weaker. In other words, a large part of the objectives of modernization and sustainability in spa and health tourism (equipment, services, qualification and hiring of employees, sustainable and environmentally friendly orientation) are the responsibility of large hotel resorts. This research provides valuable insights into the ongoing debate surrounding the impact of tourism on the environment and local communities, with a specific focus on the potential for sustainable innovation in spa and health tourism within a significant region of Romania.

Effects of Booking Demand on the Selection Between the Resort Hotel and the City Hotel in Portugal

The tourism industry supports the economy of Portugal. The study on hospitality in Portugal is essential due to its correlation with tourism. The analysis of the hotel booking demand in Portugal is consequently quite significant. This paper conducts comparative analysis, regression analysis and factor analysis to compare the influence of hotel booking demand on the customers choice between the resort hotel and the city hotel in Portugal, thus providing recommendations for both city hotels and resort hotels in Portugal.

The Design of Wedi Awu Beach Resort Hotel in Purwoadi Village, Malang Regency, East Java

Purpose: The purpose of designing a resort hotel is to create a resort hotel that meets the facilities and infrastructure supporting the needs of tourists, especially the needs of sports tourism at Wedi Awu Beach. In addition, it is to create a resort hotel that uses East Javanese cultural characteristics such as the use of roofs and ornaments of Banyuwangi traditional houses into the design of resort hotels.
 Research methods: The research location is at Wedi Awu Beach, Balearjo Hamlet, Purwodadi Village, Tirtoyudo District, Malang Regency, East Java. The design area has an area of 5.30 Ha. The theme used is vernacular architecture. The design of Wedi Awu Beach resort hotel in Purwodadi Village, Malang Regency uses several methods such as primary data collection methods, secondary data collection methods, analysis methods and synthesis methods.
 Findings: Malang Regency has many very beautiful tourist destinations and attracts domestic and foreign tourists to visit. Seeing the development of the number of tourists visiting Malang Regency, the Malang Regency Government began to pay attention to the potential of tourist destinations, especially in the southern part of Malang Regency, namely Wedi Awu Beach. Implication: Wedi Awu Beach was listed as an area that has proven successful in maximizing the potential of beach tourism and is able to hold night surfing events attended by dozens of surfers from within and outside the country. This potential is not supported by lodging facilities such as hotels that meet the needs of tourists, especially sports tourism needs.

36th Malaysian Society of Pharmacology and Physiology Annual Scientific Meeting 2023

The 36th Malaysian Society of Pharmacology and Physiology (MSPP) Annual Scientific Meeting was hosted in collaboration with the Faculty of Medicine and Health Sciences, Universiti Putra Malaysia from the 7th to 8th of August 2023 at Bangi Resort Hotel in Bangi, Malaysia. The event focused on the theme "Pharmacology & Physiology Post-Millenial Era: Challenges & Opportunities". This platform is one of the suitable avenues to facilitate the exchange of scientific endeavors and enhance networking among scientists, academicians, clinicians, and postgraduate students involved in the fields of pharmacology and physiology, as well as multidisciplinary areas such as drug discovery, omics approaches, stem cells, and regenerative medicine. The primary objective of the special issue is to revitalize recent advances and breakthroughs in pharmacology and physiology to enhance opportunities and vanquish challenges in the post-millenial era, especially in the wake of the COVID-19 pandemic. In light of this, the special issue compiles the conference proceeding, to provide opportunities for knowledge integration of research and innovations.

Storing System in Improving Smoothness Goods Operations at Luwansa Beach Resort

The storage system is very important for every hotel because it can help improve the smooth operation of goods, so this study aims to analyze the string system implemented at the Luwansa Beach Resort Hotel in improving the smooth operation of the hotel. This type of research is qualitative research. The data collection techniques used observation and direct interviews with sources at Luwansa Beach Resort. The results of this study indicate that the storage and disposal of goods at the Luwansa Beach Resort Hotel has implemented a storage system and procedures using the first in first out (FIFO) system and the first expired first out (FEFO) system.

Analysis of Tourism Infrastructures of Lori Region

Key words: hospitality industry, accommodation facilities, tourist attraction, transport services The article represents current state and analysis of tourism infrastructures in Lori Region as an important factor in the development of tourism. Since tourism is one of the important keys to the economic development of the region now, it’s quite necessary to study and evaluate the current state of tourism infrastructures, the degree of their development as well as the possibilities of use. Lori Region is famous for its unique nature and rich historical and cultural resources, which have great potential as a tourist attraction. However, because of insufficient coverage and weak development of those infrastructures it has remained a passive field of tourism for a long time. At the same time, it should be noted that the constantly increasing number of tourists in Lori Region indicates the growing pace of tourism, which has been greatly facilitated by the recent infrastructure development. The quality of hotel resorts, guest houses, public foodservice, transport services and roads has improved significantly. We’ve analyzed and assessed the hospitality industry, transport and oublic catering industry services, entertainment facilities and their activities, significance and location. In our study, we highlighted both the advantages and the gaps in the operation of the tourism infrastructures, and offered several recommendations for their regulation. Having analyzed the subject matter we came to the conclusion that the region needs serious investments for the development of tourism infrastructures. Only if the infrastructure network, which includes hotels, restaurants, transportation, communication, and other service facilities, is upgraded can the region’s tourism development prospects be fully realized.