Hotel Padang Research Articles

The Effect of Job Insecurity on Employee Service Innovative Behavior at Axana Hotel Padang

The purpose of this research is to test the effect job insecurity on innovative work behavior at Axana hotel Padang. The sampling method used purposive sampling with 35 employees. The data analysis in this research used a descriptive statistical test method, derivative tests including validity and reliability, and hypothesis testing. The tool used to test in this research used SPSS 25. The result of this research show job insecurity positively relates to innovative work behavior.

DEVELOPING HOSPITALITY E-MODULE TO IMPROVE HOTEL EMPLOYEES ENGLISH SKILL

Abstract
 The purpose of this research was to develope Hospitality e-modul for hotel, especially for Grand Zuri Hotel Padang employees. The type of this research is Research and Development toward designing and developing e-modul for teaching and learning at Grand Zuri Hotel Padang. It is conducted for the employees of the hotel which participates for English class. In additon, there were 60 (sixty) employees involved in English teaching and learning process at Grand Zuri Hotel Padang which divided into two meeting. In fact, the result of the study shows that: (1) current analysis about teaching and learning process of Grand Zuri Hotel Padang related to several information of the previous teaching and learning process where the learners are in pre-intermediate level and a meeting last in 120 minutes, but there was no modul for the learners; (2) need analysis showed that the dominant skill needed by the learners based on the questionnaire were listening and speaking, generally the ability of the learners in English are good, and there were 19 (nineteen) topics that could be choosen by the learners; (3) in designing and developng e-modul, there were 14 (fourteen) topics in the modul and there was also a syllabus of the modul, also the activity in the e-modul consist of the introduction about the topic, expressions, reading, paired practice, chit chatting, and worksheet; (4) to validate the modul, there were 4 (four) validators involved, General Manager of Grand Zuri Hotel Padang (Surni Yanti,S.Pd), two lecturers from Hotel Management Study Program at Universitas Negeri Padang, and experience trainer for English in hotel industry. In conclusion, based on the findings, there should be attractive and easy to understand materials or e-modul for the employees of Grand Zuri Hotel Padang; (5) in order to know the effectifity of e-modul in teaching and learning there was limited try out in Grand Zuri Hotel. Based on the result of the try out, there is a conclution that the material which is prepared for the employees were needed in teaching and learning process , such as handout, which is made by easy and understandable format to be learned.
 

Analisis Pengaplikasian Syariah Compliant di Hotel Rangkayo Basa Padang Panjang

This study aims to determine whether the Rangkayo Basa Padang Panjang Hotel has implemented MUI Fatwa No. 108/DSN-MUI/X/2016 and also to find out whether it is appropriate for the Rangkayo Basa Hotel Padang Panjang to be said to be a sharia hotel. The research used is a type of qualitative research. The data collection technique that the author uses is interviews, observation and data processing is carried out in a qualitative descriptive manner, then described and classified into certain aspects of the problem and explained through effective sentences. The results showed that in the implementation and implementation of MUI Fatwa No. 108/DSN-MUI/X/2016 concerning Guidelines for the Implementation of Tourism Based on Sharia Principles at the Rangkayo Basa Hotel Padang Panjang it was found that the Rangkayo Basa Padang Panjang Hotel was in accordance with the DSN-MUI Fatwa, except for a few things, namely: a) Rangkayo Basa Padang Panjang Hotel have not received a halal certificate from MUI for food and drinks because it has not been issued by MUI until now, b) Rangkayo Basa Padang Panjang Hotel has not provided facilities for worship such as, hotel rooms do not have the sound of the call to prayer when prayer time has entered, c) Rangkayo Basa Hotel Padang Panjang has implemented the Ijarah contract, the Wakalah bil ujrah contract and has not implemented the Ju'alah contract due to the COVID-19 outbreak. While the obstacles in the implementation of the MUI Fatwa No. 108/DSN-MUI/X/2016 is the selection of hotel guests who want to stay for hotel guests who bring a partner at Hotel Rangkayo Basa Padang Panjang.

Pengaruh Pengaruh Fasilitas Kamar Terhadap Kepuasan Tamu Menginap Di Hotel Pangeran Beach Padang

Abstract
 
 This study began with observations during the pre-study of guests staying at the Prince Beach Hotel in Padang. It was found that there were problems with the needs of guests who were not properly met so that guests were dissatisfied, including those who complained about room facilities that were experiencing a lot of damage that were considered less provide comfort for guests. This study aims to analyze the effect of room facilities on guest satisfaction staying at the Prince Beach Hotel Padang. This type of research is classified as quantitative research with a causal associative approach. The study population was individual guests who stayed overnight with an average monthly rate of 1,707 people. The research sample of 95 using purposive sampling technique. Data collection is done by distributing questionnaires using a Likert scale that has been tested for validity and reliability. Data analysis using simple linear regression with SPSS version 16.00. The results showed that: room facilities were classified as good (73.7%), and guest satisfaction was classified as good (61.05%). R square values ​​were obtained (10.3%), and the significance was 0.002 <0.05. This means that the influence of room facilities on guest satisfaction by 10.3% while 89.7% is influenced by other factors.
 
 Keywords: Room Facilities, Guest Satisfaction

Designing English Course Learning Material for Grand Zuri Hotel Padang Employees

This research was aimed at designing English course handout for Grand Zuri Hotel Padang employees. The type of this research is Research and Development toward designing and producing handout for teaching and learning at Grand Zuri Hotel Padang. It is conducted for the employees of the hotel which participates for English class. In additon, there were 50 (fifty) employees involved in English teaching and learning process at Grand Zuri Hotel Padang and they were divided into two meeting. In fact, the result of the study shows that: (1) current analysis about teaching and learning process of Grand Zuri Hotel Padang related to several information of the previous teaching and learning process where the learners are in pre-intermediate level and a meeting last in 120 minutes, but there was no handout for the learners; (2) need analysis showed that the dominant skill needed by the learners based on the questionnaire were listening and speaking, generally the ability of the learners in English are good, and there were 19 (nineteen) topics that could be choosen by the learners; (3) in designing handout, there were 14 (fourteen) topics in the handout and there was also a syllabus of the handout, also the activity in the handout consist of the introduction about the topic, expressions, reading, paired practice, chit chatting, and worksheet; (4) to validate the handout, there were 4 (four) validators involved, General Manager of Grand Zuri Hotel Padang (Surni Yanti,S.Pd), two lecturers from Hotel Management Study Program at Universitas Negeri Padang, and experience trainer for English in otel industry. In conclusion, based on the findings, there should be attractive and easy to understand materials or handout for the employees of Grand Zuri Hotel Padang; (5) in order to know the effectifity of handout in teaching and learning there was limited try out in Grand Zuri Hotel. Based on the result of the try out, there is a conclution that the material which is prepared for the employees were needed in teaching and learning process , such as handout, which is made by easy and understandable format to be learned.

Manajemen Pelayanan Operasional Di Hotel Bunda Padang

Abstract
 This research is motivated by the discovery of problems related to service management in Padang Bunda Hotel. The purpose of this study is to describe service management in Padang Bunda Hotel that includes aspects of tangibility, empathy, reliability, responsiveness, assurance. This research is a descriptive study with qualitative and quantitative data. For qualitative data, informants in the study were HRD and Hotel Bunda supervisors, the informants were determined by purposive sampling. For quantitative data the population in the study was guests staying at the Padang Bunda Hotel with a total sample of 93. Non-probability sampling with incidental sampling technique. Data collection techniques for qualitative data are by observation, interviews, and documentation and for quantitative data using a research questionnaire. Data analysis for quantitative data is metabulation of data, description of data and for qualitative data that is data reduction, data presentation, drawing conclusions. The results showed planning, organizing, acting and monitoring there were some that were applied, and some that were still not implemented in service management at Hotel Padang. As in the case of employee uniform planning that has not been established because there are some constraints, and organizational structures that do not exist in some service indicators, and implementation there are some that do not go well. The results of evaluating services to guests at Bunda Hotel Padang show that one service indicator shows that the category is sufficient and 4 other indicators show a good category meaning that Hotel Bunda Padang has not provided maximum or very good service to guests.
 

Pengaruh Motivasi Terhadap Prestasi Kerja Karyawan Di Daima Hotel padang

1This1research originated from the Industrial Field Experience at Daima Hotel Padang. The author found problems, related to employee work performance and lack of work motivation. This study aims to analyze the effect of work motivation on work performance in Daima Hotel Padang. This1type1of1research1is1quantitative1with a1causal assosiative approach. The population in this study were employees of Daima Hotel Padang. The sample in this study used a purposive sampling technique with a total sample of 46 people, namely employees who already had work performance assessments. Data analysis techniques using data description and simple linear regression test using the SPSS Computer1Program1version116.00. Research results show that: Work motivation is in the good category (52.17%), Job Performance is in the quite good category (58.69%) and the simple linear regression test results obtained R Square value of 0.118. Meaning that motivation significantly influences work performance employees at 11.8% and 88.2% are influenced by other factors.

Pengaruh Kepemimpinan General Manager Terhadap Disiplin Kerja Karyawan Di Rocky Plaza Hotel Padang

This research originated from the observations of researchers when doing the experience of the industrial field in Rocky Plaza Hotel Padang, ehere there are still problems with the work dicipline of employees and the leadership of the general manager. This study aims to determine the effect of general manager leadership on employee work dicipline in Rocky Plaza Hotel Padang
 This type of research is quantitative with associative causal method. The study population was Rocky Plaza Hotel Padang employees totaling 54 people. The sampling technique in this study uses a non-probability sampling technique, while the type of non-probability used is proportionte stratified random sampling. The data in this study uses primary data for both variables obtained dirctly from employees through a questionnaire compiled based on the likert scale which has been tested for validity an reliability. data analysis technique in this study used regression test with the help of SPSS version 24.00
 The results of the study show that: (1) the leadership of the general manager is in the good category of 50%. (2) the work dicipline is in the good category of 50%. (3) the results of the simple linear regression hypothesis test obtained F 15.605 with sig 0,000<0,05. Then the general manager leadership variable can explain the varible work dicipline of employees at 23,1% and 76,9% influenced by other factors. Obtained t value of 3.950 with traf sig 0,000<0,05. Then there is a significant influence between the two variabels. Then obtained a lnear regression coefficient of 0,517 with a sig value of 0,000<0,05 . meaning that every increase in a general manager leadership unit will increase 0.517 work dicipline of Rocky Plaza Hotel Padang.

Pengaruh Motivasi Kerja Terhadap Disiplin Kerja Karyawan Di Rocky Plaza Hotel Padang

This study aims to determine the effect of work motivation on employee work discipline at Rocky Plaza Hotel Padang..1.This type of research is descriptive quantitative research with causal methods. The population in this study were all employees at Rocky Plaza Hotel Padang. The research sample amounted to 54 employees using.1.the sampling technique is the proportionate stratified random sampling technique..1.Data collection techniques are carried out by using a questionnaire (questionnaire) with a Likert scale that has been tested for validity and reliability. Data were analyzed by simple linear regression testing through.1.the help of the SPSS Computer Program version 16.00. the results of the study show: 1) Work Motivation employees at Rocky Plaza Hotel Padang are in the good category (74.07%). 2) Employee Discipline is in a very good category (59.26%). 3) R Square 0.155 and a significance value of 0.03 which means that.1.there is a significant effect between work motivation on work discipline of 15.5% while the remaining 84.5% is influenced by other factors.

Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan di Bunda Hotel Padang

Abstract. The purpose this study was to determine the effect of work motivation on employee performance at Bunda Hotel Padang. Type of research quantitative with causal associative approach. The number of samples this study were 31 people who were taken using saturated sampling techniques. This research data uses primary data for work motivation variables with data collection techniques through questionnaires with Likert scales that have been tested for validity and reliability. Employee performance variables use secondary data obtained from HRD Bunda Hotel Padang. Data analysis techniques using simple linear regression test with help of SPSS version 16.00 computer program. Results showed that work motivation was in the sufficient category with percentage of 55%. While employee performance is good category with a percentage of 61% and there is positive and significant effect of work motivation on the performance of employees in Bunda Hotel Padang by 16.2% while 83.8% influenced by other factors.
 Keywords: Work Motivation, Employee Performance, Hotel

ANALYSIS OF FACTORS AFFECTING GUEST DECISION IN PURCHASE OF ROOM SERVICE IN HOTEL “GRAND INNA PADANG”

This paper was conducted to determine what factors encourage consumer decisions in choosing Grand Inna Hotel Padang, as well as the contribution of each of these factors. Researchers used the Grand Inna Hotel Padang because the hotel is owned by the government. Grand Inna Hotel Padang has unstable occupancy then affects to the hotel revenue. The results showed that there are 7 factors considered by consumers in rooms purchasing Grand Inna hotel Padang, the 7 factors mentioned are price factors, service factors, motivation and lifestyle factors, reference group factors, hospitality factors, MICE and brand image. Each of these factors contributes substantially to encouraging consumers to choose Grand Inna hotel Padang. The population of the study was consumers who had stayed at the Grand Inna Hotel Padang. The sampling technique used purposive sampling with a total sample is 100 respondents. The data analysis technique is factor analysis to determine the factors considered by consumers and multiple regression analysis to determine the extent factors considered affect the purchasing decision. From the results of multiple regression analysis found that the 7 factors together have a significant effect on decision in decisions purchase room service at the Grand Inna Hotel Padang.

PENGARUH DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DI THE PREMIER BASKO HOTEL PADANG

The purpose of this study was to determine the effect of work discipline on employee performance at The Premier Basko Hotel Padang. This type of reseativerch is quantitatitive descriptive with causal assumptions. The sample uses saturated sample technique with 51 people using a questionnaire with a Likert scale. The results showed: (1) Work Disclipine for the very bad category(39,2%), (2) Employee performance in the low category (3,92%), (3) Simple linear regression test value obtained F 461,001 with the value 0.000 signifiance <0.05, so work discipline can be said to be significant, With R Square value of 0,88. This means that employee perfomance is influenced by work discipline as much as 8,8% and 91,2% is influenced by other factors. Then obtained regression coefficient value of 1.568 significance 0.000 < 0.05. This means that each addition of 1 unit of work discipline will add 1,568 employee perfomance.

ANALISIS KUALITAS MAKANAN PADA SAAT BREAKFASTDI THE ALIGA HOTEL PADANG

Thisdstudy originated from the resultsiofiprevious studies where there were problems regarding the process of managing the procurement of perishable goods that did not have written procedures, the quality requirements of the material written and standardized in the hotel. To continue the problem where there are still problems related to food quality at breakfast at The Aliga Hotel Padang. This study aims to analyze food quality at breakfast at The Aliga Hotel Padang. This type of studyiisiquantitativepdescriptive. The population in this study were guests who stayed and breakfast at The Aliga Hotel Padang. The sampling technique used is purposive sampling. The totaliofisamplesiin this study amounted to 91 people. Data collection techniques were carried out by distributing questionnaires (questionnaires) using the Liker scale that has been tested for validity and reliability. Thenitheidata wereianalysisithrough data tabulation and descriptive data using percentages. Based on the research that has been done, the results obtained that the quality of food at breakfast at The Aliga Hotel Padang is in the category of enough with a percentage of 45.05%. It is recommended for other researchers to continue research on the quantity of food.
 
 Keywords: Food Quality, Breakfast

Pengaruh kualitas pelayanan roomboy terhadap kepuasan tamu menginap di daima hotel padang

Abstract. The purposlof this studylis to findlout how muchlinfluence the service qualitylof roomboy has on guest satisfaction staying at Daima HoteliPadang. Thisltypelof researchiis quantitativeldescriptive research. Theisampling technique usedlwas incidental technique with 97 people as samples. Data collection techniques are carried out by distributing questionnaires using a Likert scale. The resultspshowed that: (1) Roomboy's Service Quality was in the good category (40.21%) (2) Guest Satisfaction Staying at Daima Padang Hotel was in the satisfied category (57.73%), (3) Linear regression hypothesis test results simple obtained F 17,388 with the value of sig.l0,000l<0,05, with a R squarel value ofl0,155. This means that roomboy service quality variables have an effect of 15.5% on guest satisfaction deserving at Daima Hotel Padang and 84.5% influenced by other factors. Key words: Guests Satisfaction, Service Quality, Hotel

Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Di Daima Hotel Padang

Abstract. Thenpurposerof this studyswas to determine the effecttof job satisfaction on employee performance at Daima Hotel Padang. This type of research is quantitative with causal assumtion. The sampling technique used is saturated sampling with 54 people as sample. Data collection techniques are carried out by distributing questionnaries using aslikert scaledthat has been tested for validitysand reliability. Thenresults of the studyefoundsthat variable jobysatisfaction hasnan influenceroneemployee performancesvariables by 20,6% and 79,4% influenced by other factors.
 
 Keywords: Job Satisfaction, Employee Performance, Hotel

ANALISIS BAURAN PEMASARAN DI HOTEL PANGERAN BEACH PADANG

Abstract. Based on this study to analyze the marketing mix at the Pangeran Beach Hotel Padang. This type of research is a qualitative descripptive. Determination of informants using purposive sampling technique that is many as eight research informants consisting of hotel marketing and hotel consumers. The results obtained from this study are as follows : 1) The products offered by the Pangeran Beach Hotel Padang are quality attractive and of high quality and the service provide to guests are good, 2) The Price set by the Pangeran Beach Hotel Padang is quite high and is only affordable for middle and upper class people, 3) Promotions carried out by the Pangeran Beach Hotel Padang have been maximized so that guests are still intererted in staying at the hotel, 4) The Place or location of the Pangeran Beach Hotel Padang is already strategic annd in the city center, and works together to travel agents so that guests know the location of the Pangeran Beach Hotel Padang.
 Keywords : Marketing, Marketing mix

PENGARUH PELATIHAN TERHADAP PRESTASI KERJA KARYAWAN DI GRAND INNA HOTEL PADANG

Based on this study to determine the effect of training on employees work performance at Grand Inna Hotel Padang. This type of research_is causal associative. The sample used is total sampling, which is as many as 60 employees who are in the operational section, through a questionnaire with a Likert scale whose validity and reliability have been tested. The results obtained from this study are as follows: (1) training is in the very good category 68.33%, (2) employees work performance is in a very good category of 95%, (3) the results of testing a simple linear regression hypothesis obtained F for 8.649 with sig. 0.00 <0.05, then the training variable explains the variable employees performance of 13% and 87% influenced by other factors. Then the coefficient value of 0.248 is obtained with the value in sig. 0.00 <0.05. This means that each increase of 1 training unit will increase the 0.248 work achievement units of Grand Inna Hotel Padang employees.
 Keywords: Training, Employee Performance

STUDI KOMPARATIF KUALITAS PELAYANAN BELLBOY DI HOTEL AXANA PADANG DALAM MELAYANI TAMU INDIVIDU DAN TAMU GRUP

STUDI KOMPARATIF KUALITAS PELAYANAN BELLBOYDI HOTEL AXANA PADANG DALAM MELAYANITAMU INDIVIDU DAN TAMU GRUPFikri Adib Putra1,Ira Meirina Chair2Program Studi D4 Manajemen PerhotelanJurusan PariwisataFPP Universitas Negeri Padangemail: fikriadib33@gmail.comAbstract. This study aims to describe and compare service quality by bellboy at The Axana Hotel Padang. The research is quantitative descriptive with a comparative approach. The sample used was purposive sampling which was 189 individual guests dan group guests who had stayed at The Axana Hotel Padang, using a questionnaire with a likert scale that had been tested for validity and reliability. Data analysis techniques using statistical tests with Chi Square. The result obtained are as follows: (1) The service of quality by bellboy in serving individual guests at The Axana Hotel Padang Hotel obtained an average score of 3.00 with a good category. (2) The service of quality by bellboy in serving group guests at The Axana Hotel Padang obtained an average score of 3.02 with a good category. (3) Comparison of service quality by bellboy in serving individual guests and group guests at The Axana Hotel Padang shows the results of the test analysis obtained by P value (0.000< 0.05 Ho hypothesis is refused. That means there is difference in the service of quality by bellboy at The Axana Hotel Padang Hotel in serving individual guests and group guests.Keywords: Service of Quality, Bellboy, Comparative Study

Pengaruh Kualitas Pelayanan Receptionist Terhadap Loyalitas Pelanggan Di Hotel Ibis Padang

Abstract.This research was used to see the effect of the quality of receptionist services on customer loyalty at the Ibis Hotel Padang. This type of research is descriptive quantitative with causal associative methods. The results of this study obtained data from a sample of 99 respondents who were guests at the Ibis Hotel Padang through a questionnaire using a Likert scale, then obtained the results of a simple linear regression test obtained F of 15,061 with sig. 0.000 <0.05, the receptionist service quality variable has an influence on customer loyalty variables by 13.4% and 86.6% influenced by other factors. Then obtained coefficient value of 0.369, meaning that each increase of 1 unit of service quality of receptionist will increase 37 units of customer loyalty to guests at Ibis Hotel Padang.
 Keywords: Service Quality, Customer Loyalty

English For Specific Purposes: English Language Needs in Hospitality and Travel Industry

This research is designed to identify English language needs in the hospitality and travel industry. The data was obtained from the General Manager of Garuda Indonesia Padang, the HRD Manager of Grand Zuri Hotel Padang, and 24 employees working in both those companies. The researchers used instruments; an interview and a questionnaire. Interviews were conducted with the two managers, while questionnaires were distributed to the employees of the companies. The interviews were transcribed and then analyzed using a descriptive approach. The questionnaires were analyzed Software SPSS for Windows release 22.0. This research reveals that, in the hospitality and travel industry, speaking (35%) and listening (33%) are the most needed of the four (4) language skills. These skills are primarily needed to greet customers (who are dominantly non-native speakers of English). In addition, the employees in the two companies are mostly required to serve customers whose English is basic. The findings of this research are expected to provide valuable information for ESP teachers and curriculum designers in organizing ESP syllabus and teaching materials