Performance In Hotel Industry Research Articles

BSC 관점의 성과측정치가 호텔기업의 성과에 미치는 영향

본 연구에서는 호텔기업을 대상으로 기존의 BSC 관점의 재무적, 비재무적 성과지표를 활용하여 이들 성과측정치의 제공이 경영성과에 미치는 영향을 실증분석을 통해 분석하고자 하였다. 실증분석결과, 균형성과표의 네 가지 관점의 성과측정치들은 서로 통계적으로 유의적인 정(+)의 관계가 있는 것으로 나타났다. 또한 각 관점의 성과지표가 실질적으로 호텔기업의 성과증진에 미치는 영향을 알아보기 위하여 실시한 회귀분석결과에서는 네 가지 관점의 성과측정치들이 각각 해당 성과 개선에 긍정적인 영향을 미치고 있는 것으로 분석되었으며, 고객을 직접적으로 대면하여 서비스를 제공하는 호텔기업의 특성상 고객관점의 성과측정치가 고객관점의 성과에 가장 큰 영향을 미치는 것으로 나타났다. The purpose of this study is to analyze the effects of financial and non-financial performance measures in BSC on the performance of hotel industry. To achieve research purpose, this study analyzed the data from korean hotel industry. Empirical results of this study show that there are significant positive correlations among the performance measures in terms of four balanced scorecard. These results are consistent with those of previous studies. In addition, regression analyses has shown that the performance measures have positive impacts on the performance of hotel firms.

Quality certification, firm performance and organizational structre in spanish hotel industry

Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure. Design/methodology/approach: The paper classifies the hotels in two groups: quality certified and non-certified hotels. It then examines the differences between both groups. Findings: The findings show that certified hotels develop quality management practices in a higher extent, achieve better performance levels and a differentiation competitive advantage, and have higher levels of formalization and interdepartmental coordination. Originality/value: The contribution of the paper is to analyze if quality certification adds value for the hotel industry.

Learning stocks as an organisational change mechanism: mediating the relationship between empowering leadership and employees' service performance in Taiwan's hotel industry

To face the changing business environment, this study investigates the effect of empowering leadership and learning stocks on employee service performance in Taiwan's hotel industry. In addition, learning stocks appears as if an organisational change mechanism, this study also aims to examine if there is a mediating effect of learning stocks between supervisors' empowering leadership and employee service performance. Two hundred and thirteen valid dyads of data were collected from supervisors and subordinates in different phases at 94 hotels in Taiwan. Structural equation model was adopted to examine the research hypotheses. Empirical results show that the proposed model fits well, empowering leadership significantly and positively affects learning stocks, learning stocks significantly and positively affects service performance, and the most important finding is that learning stocks mediate between empowering leadership and service performance.

A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees’ performance in Iranian hotel industry

Article history: Received January 14, 2013 Received in revised format 10 April 2013 Accepted 12 April 2013 Available online April 14 2013 The objective of this study is to investigate the effect of employees’ Emotional Intelligence (EI), Job Satisfaction (JS) and Organizational Citizenship Behavior (OCB) on Employee's Performance (EP) in Iranian hotel industry. The proposed study of this paper designs a questionnaire and distributes it among 225 employees who have a high interaction with customers in hotel industry. In order to describe the data, the frequency distribution tables have been used and the structural equations model (SEM) has been used to describe the data. The results of this survey have confirmed all the proposed hypotheses of this survey except the one, which was associated with the relationship between OCB on EP. Therefore, EI have positive impacts on JS, OCB and EP in Iranian hotel industry. Conclusion and Managerial implications have been offers.

The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry

The paper investigates the effects of HRM practices on service quality, customer satisfaction and performance in the hotel industry. A conceptual model is developed and four research hypotheses are empirically examined using structural equation modelling. The data were collected via a survey of Indian based hotels. 52 hotels in India responded to questionnaires pooling 52 HR managers 260 employees (5 from each hotel) and 260 customers (5 from each hotel). The results indicate that HRM practices have a positive influence on the improvement of service quality as well as on customer satisfaction and hotel performance. The study further testified the relationship among them, and provides useful information for future hotel management needs. The findings indicate that creation of customer satisfaction∖value in the hotel can be achieved via increasing responsiveness to customers' needs and that the creation of customer value which have a positive impact in the firm's profitability. The results suggest that HRM practices improve hotel service effectiveness and in consequence firm performance replicates and extends in a HRM context research. The study also suggests that management should emphasis on the development of intra-departmental learning and relational capabilities. The findings of this study are important for the hotel industry as the sector is faced with increasing competitive pressures in a highly fragmented, high growth market, and challenges that threaten its viability as evidenced by recent consolidations, merger & acquisition, franchising and foreign collaboration, etc. Further, in terms of theoretical contributions, this research suggests that HRM improvements are as much an outcome of technical and operational measures as they are of managerial, organizational and inter-organizational capabilities. Finally, the study paves the way for further research that would integrate HRM practices and operational factors in the context of analysing improvements in service quality, retaining customers and hotel performance.

Hotel Industry Performance and Entrepreneurship; A Panel Data Analysis for Western Europe (1991 – 2006)

In the present paper it will be pointed out that entrepreneurial caliber plays an important role in the occupancy rate of the hotel industry. The contribution of this paper is that it enables researchers to evaluate the impact of an estimate of entrepreneurial caliber on hotel industry performance. Data cover Western Europe for the period 1991 - 2006 and are elaborated by means of Eviews software package.

European hotel industry performance in 2008

European hotel industry performance in 2008

Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland

While researchers have explored the relationship between customer orientation, entrepreneurship and innovativeness with business performance in different organizations, few such studies exist on the hotel industry. This current work investigates the potential influences of these variables on hotel industry performance. Data for this study was collected through personal questionnaires collected from 156 hotel managers and owners from German and French speaking cantons located in Switzerland in order to examine the interrelation between innovativeness, customer orientation, entrepreneurship and service business performance dimensions (i.e., profit goal achievement, sales goal achievement and ROI achievement). The findings support aspects of prior research, but also provide some new insights by exploring customer orientation and innovativeness simultaneously and revealing how these factors impact upon the performance of the Swiss hotel industry. In the light of existing literature, limitations and future research directions are subsequently addressed.

European hotel industry performance 2007

As part of our series of quarterly papers, which aim to observe the latest trends in key hotel industry sectors, this edition presents a snapshot of current trends in the market concerning values, acquisitions and disposals, as well as funding and development. The snapshot is drawn from two of HVS's core annual articles. HVS's European Hotel Valuation Index (written by Elana Bader) is an annual review of European hotel value trends. The survey shows that hotel values achieved a fourth consecutive year of growth, increasing by 2.6 per cent in 2007, compared with an increase of 9.0 per cent in 2006. Values per room largely exceed the peak values of 2000. HVS's European Hotel Transaction Review (written by Cristina Balekjian and Elke Geieregger) analyses the single asset and portfolio hotel transactions that shaped 2007. The review highlights the increase in the volume of portfolio transactions and analyses the impact of the economic slowdown on hotel investment. After going into ‘orbit’ and achieving record levels of investment in 2006, 2007 maintained high levels of investment, demonstrating a slowdown towards the end of the year as we ‘weather the storm’ of the credit crunch.

Forecasting and Evaluating the Tourist Hotel Industry Performance in Taiwan Based on Grey Theory

Although Grey theory is extensively adopted to construct the forecasting models for evaluating organisational performance, it is rarely used in the hotel industry. This study draws on the GM(1,1) model to accurately predict the coming year's output value and on Grey relational analysis to select the best-performing hotels in Taiwan. Measures of hotel performance — including profit before tax, ROI before tax, revenue per employee, REVPAR, revenue per square meter, and occupancy rate — were collected from the Tourism Bureau in Taiwan. These data contain the performance of 56 international tourist hotels in 2002 and industry data from 1992 to 2005. Results in this study indicate that four-point GM(1,1) is the best model for predicting output value in the future. In addition, this investigation reveals the various competitive advantages and strategies in these top hotels, such as their appropriate site, higher price, and higher occupancy rate.

Assessing the value of good design in hotels

The relation between building design, user satisfaction, and property financial and marketing performance is explored in hotels to quantify the effect that good design has on performance and to inform business decision-making. The physical environment is a significant product for the hotel industry as it satisfies customer needs and generates valuable repeat business; employees also provide services that are utilitarian in nature but provide hedonic benefits to guests. The Design Quality Indicator (DQI) tool was adapted to measure design in 30 North American hotels constituting part of a well-known brand. Guest and employee assessments of design were obtained, and the relationships between design and hotel industry performance indicators such as a property's average daily rate (ADR), revenue per available room (RevPAR), and occupancy indices were analysed. The analysis quantifies the positive relationships between design quality, financial and market share performance, and satisfaction with the building. The links between design Impact perceptions and ADR and RevPAR are particularly notable. Based on this and continuing research, the aim is the development of a robust method for predicting the economic and market value of renovations, using a version of the DQI tailored to meet the needs of the lodging industry. L'auteur analyse les relations qui existent entre conception du bâtiment, satisfaction de l'utilisateur et performances financières et commerciales du bien en ce qui concerne des hôtels afin de quantifier l'effet d'une bonne conception sur les performances et d'informer les décisionnaires. L'environnement physique est un produit significatif pour l'industrie hôtelière car il répond aux besoins de la clientèle et contribue à sa fidélisation; le personnel fournit également des services de nature utilitaire mais qui apportent à la clientèle des avantages hédonistiques. L'indicateur de la qualité de la conception (DQI) est un outil qui a été adapté pour mesurer la conception de 30 hôtels d'Amérique du Nord appartenant à une enseigne connue. La clientèle et le personnel ont évalué la conception et on a analysé les relations entre les indicateurs de performance de la conception et de l'industrie hôtelière, comme le tarif quotidien moyen de l'établissement (ADR), le revenu par chambre disponible (RevPAR), ainsi que les indices d'occupation. Cette analyse quantifie les relations positives entre la qualité de la conception, les performances financières et la part de marché ainsi que la satisfaction donnée par le bâtiment. Les liens entre la perception de l'impact de la conception et l'ADR et le RevPAR sont particulièrement intéressants. Sur cette base et en poursuivant les recherches, l'objectif est d'élaborer une méthode de prévision de la valeur économique et commerciale des rénovations en utilisant une version du DQI adapté aux besoins de l'industrie hôtelière. Mots clés: qualité de la construction, conception des bâtiments, Indicateurs de la qualité de la conception (DQI), performances financières, industrie hôtelière, valeur de l'impact, décision d'investissement, satisfaction des utilisateurs, rénovation

The impact of HRM practices on organisational performance in the Indian hotel industry

PurposeThe study has a two‐fold purpose: to investigate whether some specific characteristics of hotels affect organisational performance in the hotel industry in India; and to investigate whether some HRM systems affect organisational performance in the hotel industry in India.Design/methodology/approachA total of 439 hotels, ranging from three‐star to five‐star deluxe, responded to a self‐administered questionnaire that measured 27 HRM practices, five organisational performance variables, and ten demographic variables. Factor analysis was performed to identify HRM systems, one‐way ANOVA was employed to test the association of the demographic variables with organisational performance, and correlation analysis was used to test the relation between HRM systems and organisational performance.FindingsThe results indicate that hotel performance is positively associated with hotel category and type of hotel (chain or individual). Furthermore, hotel performance is positively related to the HRM systems of recruitment and selection, manpower planning, job design, training and development, quality circle, and pay systems.Research limitations/implicationsSingle respondent bias may have occurred because a single respondent from each organisation provided information on HRM practices and perceived measures of organisational performance. The sample was drawn from the population of best performing hotels in India, so is not representative of the hotel industry in India.Practical implicationsIf hotels are to achieve higher performance levels, they should preferably belong to a chain and increase their category, and management should focus on “best” HRM practices indicated in the study.Originality/valueThe study makes a modest attempt to add information to the very little empirical knowledge available referring to the link between HRM and performance in the hotel industry.

European hotel industry performance 2006

As part of our series of quarterly papers, which aim to observe the latest trends in key hotel industry sectors, this edition presents a snapshot of current trends in the market concerning values, acquisitions and disposals as well as funding and development.

Performance of India's Hotel Industry in the Era of Economic Reforms: A Critical Assessment of the Investment and Business Climate

ABSTRACT The environment of the lodging industry in India is presently undergoing a transformation. The changes being witnessed are a combined result of the liberalization policies of the early 1990s in India and changes affecting travel and tourism globally. These changes have offered hotels that presently operate or are planning to operate in India with both challenges and opportunities. As a result, an understanding of the investment and business climate for the hotel industry in India becomes important for international investors, host governments and domestic hotel companies. The purpose of this study is to better understand the investment and business climate and its effect on the competitiveness of the hotel market in India. The study will present results and discuss India's economic reforms and open market policies, tourism policies, industry regulation, competition, evolution of the hotel industry structure (size, geographical dispersion, brand proliferation, ownership, quality, international chains) incidence of taxation, tariff structure, availability of qualified employees, customer demographics, ecological, supply of capital and performance trends. Based on an assessment of the multiple business and investment climate attributes, the study will provide a fair assessment of the risks and opportunities for investors interested in entering the Indian hotel market.

Foreign Tourism, the Hotel Industry and Regional Economic Performance

JEFFREY D. and HUBBARD N. J. (1988) Foreign tourism, the hotel industry and regional economic performance, Reg. Studies 22, 319–329. The importance of foreign tourism for the English hotel industry and the economy is demonstrated. A time series principal components analysis of monthly overseas visitor arrival rates in 266 hotels in England in 1984 and 1985 shows the extreme localization of overseas visitor flows and the economic benefits which accrue. It is argued that if the predicted growth in overseas visitors is to be fully exploited and effectively managed so as to reduce inter-regional imbalances, rather than contributing to them, there is a need for more effective marketing of provincial hotels and centres. The analysis suggests where such initiatives might be directed. JEFFREY D. et HUBBARD N. J. (1988) Tourisme etranger hotellerie et performance economique regionale, Reg. Studies 22, 319–329. On demontre l'importance du tourisme etranger pour l'hotellerie en Angleterre et pour l'economic. Une ana...

Forecasting Hotel-Industry Performance. Dexter J.L. Choy. Tourism Management, vol. 6, no. 1, March 1985, pp. 4-7. Butterworth Scientific Ltd., P.O. Box 63, Westbury House, Bury Street, Guildford GU2 5BH, United Kingdom. $80 annual subscription

Forecasting Hotel-Industry Performance. Dexter J.L. Choy. Tourism Management, vol. 6, no. 1, March 1985, pp. 4-7. Butterworth Scientific Ltd., P.O. Box 63, Westbury House, Bury Street, Guildford GU2 5BH, United Kingdom. $80 annual subscription