Knowledge Management Framework Research Articles

A multi‐stakeholder engagement framework for knowledge management in ICT4D

AbstractKnowledge management (KM) is increasingly important to the field of information and communication technologies for development (ICT4D). Yet, scant literature has addressed KM in the ICT4D context. This study takes an important step toward addressing this gap by conceptualizing KM in the context of ICT4D based on the people‐process‐technology perspective. To elicit KM factors most relevant to ICT4D, a Delphi study is conducted with a panel of experts representing three key stakeholder groups (beneficiaries, partners, and designers) with cumulative experience of leading ICT4D projects in 25 countries. Based on the Delphi study findings, 16 factors relevant to KM in ICT4D are synthesized. A multi‐stakeholder engagement framework for KM in ICT4D and an activity checklist are proposed. The study contributes to the body of knowledge by providing insights into the differing views of stakeholders related to KM practices in ICT4D projects. Practitioners may find the framework and checklist useful in coordinating and managing KM in ICT4D projects. As development initiatives become increasingly knowledge focused, the study calls upon researchers for more enquiry in this progressive area of study.

An emerging knowledge management framework adopted by healthcare workers in China to combatCOVID‐19

This study examines elements of knowledge management (KM) applied during the treatment of the coronavirus disease 2019 (COVID‐19) and proposes a KM framework that can be applied to respond quickly to a new virus outbreak. Following a content analysis of the press conferences held in China, this study found that various elements of KM, including strategic KM, the knowledge codification strategy vs. the knowledge personalization strategy, a knowledge‐friendly culture, knowledge‐based leadership, KM‐based human resource management, and KM‐related information technologies, were widely used by Chinese authorities and healthcare workers to improve treatment effectiveness for COVID‐19 patients. This paper provides a unique case study on how KM helps the government and the healthcare workers to respond to an unexpected public hygiene crisis.i

Communities of practice in tourism SMES of the department of Caldas – Colombia

Within the framework of knowledge management, it is necessary to develop intellectual capital, for which variables such as communities of practice must be considered, given their importance for the development of organizations. The research results presented in this article are intended to establish the state of development of communities of practice related to intellectual capital in SMEs in the tourism sector of the Department of Caldas, Colombia, for which it was used a descriptive and correlational analysis with an evaluation model adapted to specific communities, it was possible to evaluate 87% of the SMEs. The main findings show the consolidation of communities of practice of SMEs operators in the tourism sector in the department of Caldas, and highlight the leadership and teamwork of these.

Determination Of Knowledge Management In Malaysian Public Universities

Knowledge management is the functions involved in the management of data, information, and knowledge in the form of expertise and experience gained from information created, transferred, or stored in the heads of individuals or documented in written form in organisational standards, procedures, or systems. Knowledge management is a difficult but vital job for educational institutions. In contrast, thorough research in public universities is severely circumscribed. This study evaluated the essence of knowledge management through the lenses of leadership, organisational culture, and information management. This article will analyse how top administrators at Malaysian public institutions manage knowledge and identify the regulatory framework for knowledge management at Malaysia's public universities. In addition, the future of senior administrators in Malaysian public institutions is contingent upon leadership, culture, and technology to control knowledge management. Face-to-face interviews with top management leaders and university senate members from around Malaysia were used to collect qualitative data, which was then analyzed using ATLAS.Ti. Leadership, organizational culture, and information technology were found to play a key role in knowledge management. Thus, the finding underscored the significance of knowledge management for improved quality and efficiency in university practise

Information Organization Activities in the Knowledge Management Setting

This study examines information organization activities in the knowledge management setting. The investigation commences with the long-drawn debate on the concept of Knowledge Management and the literature that has hitherto reviewed it. Furthermore, the study delves into how conventional bibliographic information retrieval techniques and expert search systems have heretofore been applied in the organization and retrieval of digital resources and if they can be employed in the Knowledge management setting. It is contended that though the procedures, tools, and techniques are effectual and productive, they cannot be utilizedina knowledge Intensive environment. Accordingly, the study puts forth a generic knowledge management frame work that can be applied in a knowledge management setting. In addition, it proposes novel research gaps in the context of information organization.

Theoretical B2B knowledge management framework focused on value co-creation

PurposeKnowledge is companies’ crucial asset, especially when they are inserted in continuous collaboration and value co-creation. However, problems related to knowledge may occur without proper management, which can compromise the strategic objectives associated with a business collaboration network. Given the presented gap, this study aims to propose and test a business-to-business (B2B) knowledge management (KM) framework focused on value co-creation. Therefore, this study seeks to answer the following guiding questions: what are the main elements that a KM model should present in a context of value co-creation between companies? What are the limitations? What are the advantages and disadvantages? Is there any group that would benefit most from it?Design/methodology/approachThis is an exploratory study grounded on mixed methods, having a qualitative approach (systematic literature review and content analysis) followed by a quantitative approach (exploratory and confirmatory factor analysis), which grounded the proposed framework.FindingsThe qualitative approach grounded on the systematic literature review resulting in 38 articles that were submitted to content analysis, which resulted in six record units: active communication between the organization, employees and other stakeholders; documents and organizational knowledge stored; knowledge map; collaborative network; searching tools and database, which provided the KM elements to develop and test the proposed framework by the quantitative approach. The results have shown that the framework may assist in managing knowledge in B2B value co-creation relationships.Research limitations/implicationsAs an exploratory study, the chosen research approach used nonprobabilistic for convenience sampling. Therefore, the results may lack generalizability. Thus, researchers are encouraged to use probabilistic sampling techniques to ensure generability. Also, more and better items should be used to upgrade the initial questionnaire, improving it and, by doing so, have a better scale.Practical implicationsAssuming the proposed framework’s effectiveness, company managers can use it to drive knowledge within the network of interested parties to promote cooperative products and services. In addition, due to the theoretical framework’s broad vision, it can serve as a strategic aid to leverage innovation, productivity and competitive advantage. This study also provides an initial instrument that assists in understanding KM elements, which may assist in value co-creation.Originality/valueIt was learned that the elements, tools, concepts and KM preconized solutions can assist in value co-creation. Considering that value assists business performance, and value co-creation is one way to enhance it, furthermore, by knowledge sharing, the value co-creation may occur in the B2B ecosystem. Also, it is the first theoretical KM framework proposed to assist companies to understand better ways that could get advantages on structuring knowledge, meaning mapping it, sharing it through a system that can retain what is needed and release it to the ones that need and have the defined access to receive it.

Knowledge management of product design: A requirements-oriented knowledge management framework based on Kansei engineering and knowledge map

For the knowledge management of product design, knowledge innovation is the foundation and motivation for the independent innovation and enhancing the core competitiveness. Most of the product knowledge exists in the brain of designers. How to obtain the required knowledge accurately in massive knowledge database becomes the key to knowledge innovation. However, the design knowledge based on consumer’s requirement has not been extensively studied. There is no consensus on the reasonable and effective implementation of the knowledge management framework to select the optimum design knowledge based on the consumer’s requirements. In this study, to efficiently realize the knowledge acquisition and knowledge selection, a requirements-oriented knowledge management model is established, with the advantage of Kansei engineering in knowledge acquisition and multi-objective decision-making in knowledge selection. Finally, the outdoor leisure chairs design is used as a case study to explain the implementation of the knowledge management framework. To reveal the advantages of the framework, it was compared with other frameworks. The results show that the proposed knowledge management framework is more efficient and provided a method of designers to acquire design knowledge based on the consumer’s requirements.

Knowledge Management as a Core Competency? Evaluating the Application and Benefits of Knowledge Management

Knowledge management or KM becomes essential because it facilitates the ongoing exchange of information among all stakeholders within an enterprise or organisation and stresses the significance of learning. Whenever necessary, the sharing of facts or data has become a priority and facilitates breakthroughs or a shift in an organisational setup. The management's experience and skills are freely approachable to workers and contribute to a constructive and supportive workplace environment. Competent knowledge management facilitates the generation, diffusion, and use of information to assist a company to accomplish its aims and purposes. In the introductory part of the research, the importance of knowledge management in business settings is discussed. Following that section, the theoretical framework of knowledge management is analysed through previous research findings in the literature review part. The methodology section highlighted the research approach along with different web portals which are used during the research for data collection. The finding part has two sub-sections- one discussed the application of KM to improve the sustainable development approach of businesses and the second one is about the benefits of knowledge management. Knowledge management has been currently employed as a mediator for the sustainable development of businesses. In a quickly changing corporate environment, establishing long-term sustainable plans stresses the requirement for a unique framework of knowledge management methods. The function of knowledge management as a mediator in the interaction between business culture as well as sustainable development is significant, as is the connection between management approach as well as sustainable productivity. Effective strategies are recommended in the very last section of this research paper just after stating the conclusive statements of the research

Designing and Evaluating a Collaborative Knowledge Management Framework for Leaf Disease Detection

Knowledge Management (KM) has become a dynamic concept for inquiry in research. The management of knowledge from multiple sources requires a systematic approach that can facilitate capturing all important aspects related to a particular discipline, several KM frameworks have been designed to serve this purpose. This research aims to propose a Collaborative Knowledge Management (CKM) Framework that bridges gaps and overcomes weaknesses in existing frameworks. The paper also validates the framework by evaluating its effectiveness for the agriculture sector of Pakistan. A software LCWU aKMS was developed which serves as a practical implementation of the concepts behind the proposed CKMF framework. LCWU aKMS served as an effective system for rice leaf disease detection and identification. It aimed to enhance CKM through knowledge sharing, lessons learned, feedback on problem resolutions, help from co-workers, collaboration, and helping communities. Data were collected from 300 rice crop farmers by questionnaires based on hypotheses. Jennex Olfman model was used to estimate the effectiveness of CKMF. Various tests were performed including frequency measures of variables, Cronbach’s alpha reliability, and Pearson’s correlation. The research provided a KMS depicting KM and collaborative features. The disease detection module was evaluated using the precision and recall method and found to be 94.16% accurate. The system could replace the work of extension agents, making it a cost and time-effective initiative for farmer betterment.

EDUCATIONAL DATA MINING AND DATA WAREHOUSE DESIGN USING BUSINESS INTELLIGENCE

Business intelligence (BI) is basically a collection of programs, utilities and apps that allows you to analyze large quantities of data (Big Data). Every year, educational institutions deal with enormous amounts of Big Data. The use of business intelligence (BI) in these organizations is critical for improving processes and supporting decision-making. A Datawarehouse is the foundation of every BI project (DW). The scheme deliberations for implementing DW in any of the institutional setting are described in this article. Using educational data mining (EDM) methods, the DW shall be utilized in an information unearthing procedure to manage the statistics and facts for the study of vital accomplishment metrics. A knowledge management framework's main technical assets are a data warehouse (DW) and an enterprise architecture (EA) repository (KMF). The agenda further was created to provide order to the processes of knowledge generation, capture, transfer, and digitization. This handbook and the framework are two of the results of a private university's research effort. In addition, an illustrative example demonstrates picking of the finest technique in higher education. The stages for DW design are given in the case study. This research may help academics and practitioners who want to create a data warehouse to analyze data utilizing EDM methods.

Knowledge management in SMEs: preliminary ideas for a dedicated framework

Knowledge is a vital asset for organizations, especially in today's Industry 4.0 context. Knowledge Management (KM), which concerns the activities of knowledge acquisition and exploitation, is relatively well applied in large organizations. However, Small and Medium-sized Enterprises (SMEs) are facing diverse obstacles. Traditional KM methods generally provide a framework that is not adaptable to the SME context, because SMEs present specificities that distinguish them from large organizations. For this reason, a dedicated SME KM process concept is proposed in this contribution. Firstly, in the knowledge acquisition phase, agile methodology, which is widely applied in different domains, is analyzed to define a suitable process for SMEs to acquire the most valuable knowledge. Secondly, in the knowledge exploitation phase, the Recommender System (RS), an emerging and widely used Information Technology (IT) tool, is analyzed to help SMEs exploit the most relevant knowledge for any new business need. This contribution is built in collaboration with a SME company, Axsens-bte, specializing in consultancy and training in supply chain, industrial methods, industry 4.0 and quality management. Axsens-bte allowed us to share their KM experiences to build this contribution. This article aims to present the state-of-the-art in the field of SME KM and preliminary ideas for a dedicated SME KM framework.

Analysing and visualising the trends in knowledge management: towards a normative knowledge management framework

Analysing and visualising the trends in knowledge management: towards a normative knowledge management framework

Analysing and visualising the trends in knowledge management: towards a normative knowledge management framework

Analysing and visualising the trends in knowledge management: towards a normative knowledge management framework

Cloud-Based Knowledge Management Framework for Decision Making in Higher Education Institutions

The education sector is now necessitated to align itself with the latest innovative technological trends in the industry to be competitive while transforming database management practices. The Higher Education Institutions (HEIs) are currently using cloud-based applications at varied implementation levels while others are following the shifting trends. On-demand availability of consolidated information is a critical success factor to perform decision-making activities; as a result, quite a bit of research work has been performed in this realm. The study is aimed to propose an efficient framework that is capable of extracting the desired information from an educational setup intended to be used for decision-making purposes over cloud infrastructure. The framework focuses on addressing all the desired queries to be used for administrative and decision-making purposes. Further, different institutions will be benefited from enhanced and efficient decision-making with high accuracy and to boost inter and intra institutions’ knowledge sharing tasks. In conclusion, on the premise of the decision-making architecture, a cloud-based knowledge management reference prototype framework has been created and implemented to verify the outcomes for one of the public universities in the Kingdom of Saudi Arabia (KSA).

Impact of COVID-19 Crisis on Knowledge Management Practices in Sultanate of Oman

This research was conducted with the aim of identifying various changes made to knowledge management (KM) practices implemented by organizations in the Sultanate of Oman following the onset of the COVID-19 crisis. Further, the study focused on identifying the impact of those changes on various aspects of human resources management. Snowball and purposive sampling techniques were used to collect relevant data from 110 line managers in various organizations in the Sultanate of Oman. Data were analyzed using descriptive statistics and Chi-squared and post-hoc tests. The Bonferroni correction method was adopted to reduce the risk of Type I error. The findings indicated that organizations started utilizing an inside-out approach to KM after the COVID-19 crisis began, shifted KM process from manual to computer-based and spending from conventional to e-KM activities. Key finding is that the organizations demonstrated an increased dependency on internal knowledge sources. In addition, line managers began measuring the effectiveness of KM practices, a metric which had been mostly neglected in the pre-pandemic period. Perceived benefits of these changes included increased employee motivation and engagement, increased employee learning and job-related skill, along with an enhanced knowledge-sharing culture across the organization. Important measures taken to mitigate the perceived negative impact of these changes, or enhance the perceived positive impact, included consistent persuasive communication with employees and identifying alternate financial resources to support KM activities. This research contributes to the field of KM and projects it as a supportive discipline to effective crisis management. Findings of this research can help in identifying the areas of training and improvements in the KM framework. This research is global and topical in nature as it relates to the e-KM practices during the ongoing global COVID-19 crisis and portrays the changing e-learning scenario in the organizations in Oman, one of the prominent countries in the middle east and represents the middle east regional culture and economy.

Knowledge Management in Botswana Sport: Current Status and Future Directions

Abstract In Botswana, sport is positioned as a potential driver of economic and social development. In particular, there are numerous discussions about increasing the socio-economic impact of sport and the need to professionalise Botswana sport. Knowledge Management (KM) can play a critical role in achieving this greater professionalisation and impact. Despite this importance, there have only been a small number of studies on KM in sports, and none of this literature explores the topic in sub-Saharan Africa. Against this background, the goals of our paper are two-fold. Firstly, we wish to map out the current knowledge management landscape in the Botswana sport sector. Secondly, we aim to propose concrete, evidence-based avenues to improve KM within the sector. This paper relies on findings generated through semi-structured qualitative interviews with individuals connected to Botswana sport. To allow for triangulation, these interviews are further supported by other, previous qualitative research as well as relevant academic and policy literature. The Knowledge Management framework from Sunassee and Sewry (2002) is used to analyse and structure the results. Overall, we see that KM in Botswana sport is somewhat present at the individual, organisational level, but numerous obstacles and inefficiencies exist in creating and sharing knowledge at the sectoral level. To support the growth of KM in the sector, numerous concrete recommendations are presented. In particular, we highlight a need to communicate the value of KM better and obtain the necessary buy-in.

Data Mining to Assess Organizational Transparency across Technology Processes: An Approach from IT Governance and Knowledge Management

Information quality and organizational transparency are relevant issues for corporate governance and sustainability of companies, as they contribute to reducing information asymmetry, decreasing risks, and improving the conduct of decision-makers, ensuring an ethical standard of organizational control. This work uses the COBIT framework of IT governance, knowledge management, and machine learning techniques to evaluate organizational transparency considering the maturity levels of technology processes applied in 285 companies of southern Brazil. Data mining techniques have been methodologically applied to analyze the 37 processes in four different domains: Planning and organization, acquisition and implementation, delivery and support, and monitoring. Four learning techniques for knowledge discovery have been used to build a computational model that allowed us to evaluate the organizational transparency level. The results evidence the importance of IT performance monitoring and assessment, and internal control processes in enabling organizations to improve their levels of transparency. These processes depend directly on the establishment of IT strategic plans and quality management, as well as IT risk and project management, therefore an improvement in the maturity of these processes implies an increase in the levels of organizational transparency and their reputational, financial, and accountability impact.

Knowledge coordination via digital artefacts in highly dispersed teams

AbstractVirtual teams face the unique challenge of coordinating their knowledge work across time, space, and people. Information technologies, and digital artefacts in particular, are essential to supporting coordination in highly dispersed teams, yet the extant literature is limited in explaining how such teams produce and reproduce digital artefacts for coordination. This paper describes a qualitative case study that examined the day‐to‐day practices of two highly dispersed virtual teams, with the initial conceptual lens informed by Carlile's (2004) knowledge management framework. Our observations suggest that knowledge coordination in these highly dispersed virtual teams involves the continuous production and reproduction of digital artefacts (which we refer to as technology practices) through three paired modes: ‘presenting‐accessing’ (related to knowledge transfer); ‘representing‐adding’ (related to knowledge translation); and ‘moulding‐challenging’ (related to knowledge transformation). We also observed an unexpected fourth pair of technology practices, ‘withholding‐ignoring,’ that had the effect of delaying certain knowledge coordination processes. Our findings contribute to both the knowledge coordination literature and the practical use of digital artefacts in virtual teams. Future research directions are discussed.

A Decision Support System for Scenario Analysis in Energy Refurbishment of Residential Buildings

The energy efficiency of buildings is a key condition in the implementation of national sustainability policies. Energy efficiency of the built heritage is usually achieved through energy contracts or renovation projects that are based on decisions often taken with limited knowledge and in short time frames. However, the collection of comprehensive and reliable technical information to support the decision process is a long and expensive activity. Approximate assessment methods based on stationary thermal models are usually adopted, often introducing unacceptable uncertainties for economically onerous contracts. Hence, it is important to develop tools that, by capitalizing on the operators’ experience, can provide support for fast and reliable assessments. The paper documents the development of a decision support system prototype for the management of energy refurbishment investments in the residential building sector that assists operators in the energy performance assessment, using a limited set of technical information. The system uses a Case Based paradigm enriched with probabilistic modelling to implement decision support within the corporate’s knowledge management framework.

Developing railway supplier selection excellence using business intelligence knowledge management framework

AbstractIn a broad scope, the term Information System (IS) is a scientific field of research study that approaches the scope of managerial, strategic, and operational activities complex in the storing, processing, distributing, gathering, and utilizing of knowledge and its associated technologies in organizations and industry. The model of railway supplier selection using BI-KM framework is situated on a horizontal structure of the organization and its technology transformation to execute the organization goal, with technology as enabler and driver (technology adoption), organization as the principal environment (business process analysis), and Information Management (data modeling). This study is significant in supporting data scenarios by focusing on the heuristic view of an industry approach to problem-solving management issues. Furthermore, the research development was to identify integrated framework adoption that contributes to strategic performance diagnostics dashboard. By understanding the factors of theoretical framework adoption, these conceptual frameworks assure competitive advantage. Besides, this railway supplier selection excellence model analyzed the extent and provides a potential solution to strategic decision-making issues. The study directs to regulate the adoption of the theoretical framework towards conceptual framework by using the role of Business Intelligence (BI) to analyze the quality of data presented as the railway supplier selection criteria from operational management through data analytics. Moreover, this will be united to help the best cycles and instruments in essential execution by the executives of a railway supplier selection dashboard for simulating data as interactive supplier performance.