Forwarding Services Research Articles

The Analysis of Freight Forwarding Services Using the Business Process Modelling Tools. Study Case in Constanta Port

This paperwork is aiming to describe the business model for a bunkering process as part of the supply chain network from a Company in Constanta port. The authors have conducted a study of modelling the bunkering process for a ship from the company's fleet, which is moored in the port of Constanta, using the Business Process Modelling tools and methodology. The bunkering process with all its stages will be incorporated in the AuraPortal Helium Modeler program and statistically simulated. This entails putting processes through their paces in fictitious scenarios to discover and quantify any factors that might influence how they are carried out in real life. Bottlenecks, overloads, uneven workload distribution, unnecessary time, expenses, and other issues should be revealed by these activities. The authors will do an actual simulation of the bunkering process in the concluding remarks to reflect the process dynamics issues experienced during the full life cycle.

Оценка возможностей транспортно-экспедиторской компании при проектировании цепи доставки груза

Purpose: To explore the ways to improve the quality of freight forwarding services, to reduce transport constituent in price as well as the possibilities to improve supply chains in modern conditions using quality management methods. To evaluate the possibilities and to select a priority freight forwarding company in accordance with cargo owner requests. To do this, first to analyze the needs of cargo owners for transportation and then to transfer the cargo owner’s requests into technical and technological requirements for being provided services with the help of “quality house” matrix. To analyze the possibilities of integration of expert assessment into quality function development methodology. Methods: Quality function development method, quality house design, pairwise matching method, order scale design. Calculating procedure for concordance value is presented. Results: The necessity to transfer cargo owner requests into technical and technological characteristics is shown in order to align the requirements on delivery chain and being provided services. The general provisions for quality house design are presented for the possibility of using the expert method at the stage of evaluation of competing freight forwarding companies. Practical importance: The possibility of improving services quality in freight forwarding companies in accordance with cargo owner requirement is shown.

Environmental Uncertainty Factor, Incoterm and Implication For A Strategic Alliance In Freight Forwarder Companies Case Study In Indonesia

The study analyzes the effect of environmental uncertainty and incoterms on strategic alliances. The population in this study is a freight forwarder company on the island of Java that has a global alliance. The research sample is 50 companies engaged in international freight forwarders. Based on answers from respondents were analyzed according to the research model developed from the theoretical framework using the structural equation model Smart-PLS approach. The analysis results show that environmental uncertainty and Incoterm positively and significantly affect strategic alliances. The alliance strategy will impact when the main priority is the risk-sharing aspect, the risk management factor from the incoterm aspect, and the market turbulence on the environmental uncertainty factor. Novelty in this study is the positive impact of Incoterm on the alliance strategy, especially for International freight forwarders. This research contributes to the factors considered in strategic alliances in the freight forwarder industry. It also contributes to the company's strategy, especially sales managers, to pay attention to international trade terms in segmenting and selecting target consumers to be more effective in improving alliance performance. The limitations of this study include 1) The sample size used is only a small number of companies engaged in international Freight Forwarder services, only 50 companies; 2) The data used in this research is through the distribution of questionnaires based on perceptual analysis units; 3) Other factors that are outside the model are not all studied, while the possibility of these factors can affect the existing significance test.

The Business Strategy of the Indonesian Air Transportation Sector During the COVID-19 Pandemic

The purpose of this study was to examine the airline industry’s business strategy during the COVID-19 pandemic. This investigation focused on PT Garuda Indonesia. A qualitative approach was used, and the research was descriptive in nature. Data were collected through in-depth interviews with key informants and Garuda Indonesia service users, such as the Senior Manager for Operations and Engineering, Garuda Indonesia ticket sales customer service officers, airport officers, PT Garuda employees, and Garuda Indonesia plane passengers. The data were analyzed using the SWOT method. According to the findings, during the COVID-19 pandemic, PT Garuda Indonesia implemented several business strategies, including providing safe and comfortable facilities for Garuda Indonesia airline passengers by implementing strict health procedures, and expanding the cargo service business through freight forwarding services. Sponsors of other companies who wanted to promote their products on Garuda planes could use the digital KIRIM AJA. It can be concluded that PT Garuda Indonesia is acutely aware of the COVID-19 pandemic’s impact on its business continuity and has been attempting to implement various strategies to survive the pandemic by first assessing the company’s strengths and weaknesses, as well as the opportunities and challenges it faces. Keywords: air transportation, COVID-19, business strategy, SWOT analysis

The patient as a prosumer of healthcare: insights from a bibliometric-interpretive review.

Healthcare policies around the globe are aimed at achieving patient-centeredness. The patient is understood as a prosumer of healthcare, wherein healthcare service co-production and value co-creation take center stage. The article endeavors to unpack the state of the literature on the innovations promoting the transition toward patient-centeredness, informing policy and management interventions fostering the reconceptualization of the patient as a prosumer of healthcare services. A hybrid review methodology consisting of a bibliometric-interpretive review following the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol is used. The bibliometric component enabled us to objectively map the extant scientific knowledge into research streams, whereas the interpretive component facilitated the critical analysis of research streams. Patient-centeredness relies on a bundle of innovations that are enacted through a cycle of patients' activation, empowerment, involvement and engagement, wherein the omission of any steps arrests the transition toward service co-production and value co-creation. Institutional, organizational and cognitive barriers should be overcome to boost the transition of patients from consumers to prosumers in a patient-centered model of healthcare. The article delivers the state of the art of the scientific literature in the field of innovations aimed at sustaining the transition toward patient-centeredness and provides some food for thoughts to scholars and practitioners who wish to push forward service co-production and value co-creation in healthcare.

EMPLOYEE EVALUATION INFORMATION SYSTEM PT. DHL EXPRESS INDONESIA WITH TIMESHEET PARAMETERS / ONLINE ABSENCE WITH OPENID AND OAUTH2 SECURITY

PT DHL Express Indonesia (DHL) is a courier and freight forwarding service company between regions in Indonesia. Bearing in mind the vast territory in Indonesia, DHL records 314 thousand shipments per year or 860 shipments per visit. In order to improve the shipping service, DHL took the initiative to request a system that could support the timesheet or the attendance of its couriers properly and safely. Making an absent or online attendance system using two security technologies namely OpenID and Oauth2. Both of these security technologies guarantee timesheet data leakage or absenteeism from the client side ie the couriers by the server side namely the central DHL.

ANALYSIS OF THE RESPONSIBILITY OF FREIGHT FORWARDERS IN A NUMBER OF CIS COUNTRIES

This article raises the issue of the difference in the amount of the responsibility of freight forwarders in selected countries of the Commonwealth of Independent States (hereinafter CIS). The purpose of this analysis is to determine and compare the amount of responsibility of freight forwarders in different countries. The collected information will be used in the future for the possibility of considering changes in the legislative norms governing international forwarding activities. The proposal to amend the legislative norms will contain the creation of uniform conditions for the responsibility of freight forwarders, regardless of which state the entrepreneur providing forwarding services is registered in, which will simplify the process of organizing the transportation of goods. The article presents the results of the analysis of the responsibility of freight forwarders in selected countries of the European Union (hereinafter the EU), which were identified in the framework of earlier studies. Further, the conditions of responsibility of freight forwarders in CIS countries were analyzed, which were established in accordance with the legislative norms regulating the freight forwarding process. Among other things, national associations of freight forwarders were identified and differences in the responsibilities of freight forwarders in freight forwarding contracts offered by these organizations were determined. Based on the results of the analysis, a comparison of the data obtained was carried out, which can be used for further, more in-depth study of the chosen topic.
 Purpose. To analyze the responsibility of freight forwarders in selected CIS countries.
 Methodology the article used a comparative legal method of analysis.
 Results: the results of the analysis of the responsibility of freight forwarders in selected CIS countries have been obtained, which will be the basis for further creation of joint solutions to combine the conditions for carrying out forwarding activities in various countries.
 Practical implications the obtained results should be applied by economic entities engaged in international forwarding activities.

Pengaruh Kompensasi terhadap Kinerja Karyawan di Perusahaan Jasa Pengiriman di Kota Serang Indonesia

Compensation is one of the most important aspects for employees and organizations. Can give compensation or remuneration based on individual, group, and company performance as a whole to improve employee performance and ultimately achieve organizational goals. This study aims to determine the effect of financial and non-financial compensation on the performance of employees of freight forwarding services in the city of Serang, Indonesia. The sample in this study amounted to 90 employees. The method used is the quantitative method. The data collection technique used was a questionnaire. Data analysis used multiple linear regression. The results show partially that financial compensation has a positive and significant effect on employee performance, and non-financial compensation has a positive and significant impact on employee performance. Simultaneously, financial and non-financial compensation affects employee performance.

ПРОБЛЕМИ ОБЛІКУ ТА ОПОДАТКУВАННЯ ПРИ ЗАСТОСУВАННІ КОМПЛЕКСНОЇ СТАВКИ ТРАНСПОРТНО-ЕКСПЕДИТОРСЬКИМИ ПІДПРИЄМСТВАМИ

The demand for transport and forwarding services in Ukraine is growing rapidly, and therefore a large number of new transport and forwarding companies are appearing, for the efficient functioning of which a clear and regulated tax legislative base must be formed. Unclear formulation of legislative norms and complex business accounting of a complex operations of transport and forwarding services leads to numerous legal disputes between enterprises and fiscal authorities. Despite the considerable amount of investigations conducted, certain issues of accounting and taxation of transport and forwarding services require additional clarification and improvement. Therefore, theoretical and methodological substantiation and development of practical recommendations for improving the accounting of transport and forwarding activities are currently relevant. The article examines and analyzes the essence and types of the contract for the provision of transport and forwarding services, the specifics of their reflection in business accounting. The legislative irregularity of the application of the complex rate as a type of price in the contract for transport forwarding with the involvement of third parties was investigated and revealed. It is recommended to make changes to the legislative and regulatory acts on this issue, taking into account the existing judicial practice. Recommendations for improving the business accounting of transport and forwarding enterprises have been developed and a scheme of accounting transactions for accounting of operations of a transport and forwarding enterprise when providing a transport and forwarding service under an intermediary contract with the use of a complex rate as a price is presented. The expediency of applying recommendations for deepening analytical information regarding calculations for transit operations and expenses of the freight forwarder for the execution of an intermediary contract of transport forwarding using a complex rate is substantiated. The existing system of accounting and taxation of transport and forwarding activities requires further scientific research from the point of view of reducing the legal burden and simplifying business accounting and accounting for taxation purposes.

Developing a model to optimise the cost of consolidated air freight considering the varying scenarios

ABSTRACT This paper considers a freight forwarder service problem by optimising the total shipping cost including inventory, processing, and transportation cost along with other miscellaneous costs such as trucking, storing, shipment planning, etc. by satisfying the constraints related to perishability, capacity, and reduced carbon emission. A mathematical model is developed for effective cargo handling to minimise the total cost incur while transporting goods via air cargo. To capture the key characteristics such as integration and consolidation of shipments, the delivery time of goods, scheduled time, volume/ weight of shipments, container temperature balance, emission reduction, the problem is solved using two variants of the evolutionary algorithm. For the dataset optimality has been validated using an exact method and sensitivity analysis is carried out to assist the impact of the number of shipments, agents, and destinations. Finally, a few managerial insights are drawn to discuss the benefits of this model in optimising cost.

Can corporate social responsibility enhance organizational image and commitment in the ocean freight forwarding industry?

PurposeIn the past few decades, the concept of corporate social responsibility (CSR) has received substantial interest in the competitive business environment. This study aims to empirically examine the impact of CSR on corporate image, organizational commitment and organizational performance in ocean freight forwarders.Design/methodology/approachFive critical CSR dimensions were identified based on factor analysis: consumer interests, employee interests, environmental management, disclosure and corporate commitment and sponsorship. Structural equation modelling was subsequently performed to examine the hypothesized relationships among CSR, corporate image, organizational commitment and organizational performance.FindingsResults indicated that CSR had significantly positive effects on corporate image and organizational commitment, whereas corporate image was positively related to organizational commitment and organizational performance, respectively. Organizational commitment was also positively related to organizational performance. However, CSR did not have a significant direct effect on organizational performance.Research limitations/implicationsThis study intended to conduct a survey on logistics service providers; however, due to the limited availability of research on ocean freight forwarding service providers, the present sample was limited to ocean freight forwarding enterprises.Originality/valueFrom a theoretical perspective, this study contributes to the field by identifying the important dimensions of CSR and their effects on corporate image, organizational commitment and organizational performance. Particularly, it demonstrated the effect of CSR on ocean freight forwarding employees’ organizational commitment.

Methodological recommendations for the evaluation of freight forwarding services

Individualization of service is the most reasonable way to implement a customeroriented approach in freight forwarding services in conditions of intense competition. The article considers the structure and content of the main mathematical methods for assessing consumer loyalty. The necessity of developing an indicator of service individualization and its systematic use in the practice of organizations` activities for the growth of competitiveness is actualized. The conditions of application of the service individualization method in practice are studied. The systematic use of this indicator will allow an organization in the field of freight forwarding services to form partnerships with customers, increase their satisfaction and loyalty, and ensure a sustainable nature of interaction with customers in the long term. In this regard, the assessment of client performance indicators is the basis for the development of an organization’s strategy.

CONSTRUCTION OF TRANSPORT COMPANY’S INFORMATION INFRASTRUCTURE

The purpose of the article is to study the information aspects of the activities of a motor transport enterprise, to build a communication network within the enterprise, which seeks to fully satisfy the needs of society for the transportation of goods and passengers. Methodology. The study was carried out using graph theory - one of the major branches of discrete mathematics, which is widely used in solving economic and management problems. Using these methods, the minimum path in the information network is found. Results. The quality and timeliness of information coming in the forward and backward directions determines the quality of management of individual objects of the road transport system, as well as the possibility of its coordinated functioning in order to fully satisfy the needs of society for the transportation of goods and passengers. The article examines the introduction of information technologies in transport, which are used at all stages of receiving, storing, processing and transmitting information, should fully ensure the timeliness and high quality of information support when making managerial decisions at all levels of the transport system. The general principles of the construction and functioning of motor transport systems are analyzed through the prism of the information procedures implemented in them and the emerging information flows. It has been established that most of the total volume of information processed in a company can be information necessary for the management and control of logistics operations. Since the road transport system is geographically distributed, a modern specialist must master the methods of spatial analysis based on geoinformation technologies. The development of the information and communication infrastructure of a new transport company, which plans to carry out the transportation of goods by road, has been investigated. The company will provide services such as cargo transportation, freight forwarding services, cargo tracking, cargo insurance, settlement of cargo deliveries, cargo unloading and loading. For the optimal placement of the company's network, graph theory is used. An optimal communication network has been built, connecting various departments of the company, namely, the transportation department, the office, the accounting department, the economic planning department, the legal department, the mechanical department, the communications department, and the personnel department. The scientific novelty of the article is the use of the method for constructing an optimal communication network at a trucking company. The practical significance of the work is that this method can be used at any transport company that begins its activity to build communication links between any departments of the company. In this case, these connections will be optimal.

Optimalisasi Penugasan Karyawan Jasa Ekspedisi Menggunakan Metode Hungarian (Studi Kasus CV. Anteraja Cabang Mekarmukti)

The Covid-19 pandemic has prompted an increase in e-commerce orders as people prefer to buy their needs online. This impact occurs in the development of the freight forwarding service industry that takes a long time to deliver goods to consumers so that delivery is not optimal in one day. CV. Anteraja Mekarmukti branch is one of the shipping service provider expedition companies that has 14 couriers in charge of delivering packages to 14 delivery points in Cikarang Baru. The problem that is often experienced by CV. Anteraja Mekarmukti branch is related to the allocation of couriers that result in long delivery time. The method used in this study was the Hungarian Method to minimize time by placing courier delivery at the destination. Based on the results of the study, after using the Hungarian Method obtained the delivery time of goods on the CV. Anteraja is 172 minutes, where there is a reduction in the delivery time of goods by 30 minutes and time efficiency by 14.85% when compared to the completion time before using the Hungarian method of 202 minutes.

Digitalisasi Manajemen Dokumen Terintegrasi Berbasis Sistem Informasi pada Perusahaan Logistik: Tinjauan dari Sisi Spesifikasi dan Arsitektur

Multi Artha Sarana Solusi Inc. (MASS Cargo) is a logistic company providing freight forwarder service. MASS Cargo has a business process of service sales prioritizing lead time delivery. Another thing that becomes the main focus of the company’s business process is the quickness of document & administration report collection. However, it becomes the main problem faced by MASS Cargo since it affects to the delayed of invoice billing to the customers, impacting on the company’s cash flow directly. This research does an information system specification design which will be used as the main system and be able to help the smoothness of the document collection & report. Analysis of the business process, document, and interview with the stakeholders is used as referrals in the designing so that the information system corresponds to company’s need. The methodology used in the information system specification design is Rational Unified Process (RUP). RUP disciplines done in this research are requirement and analysis & design on inception & elaboration phases with 3 iterations. The result of this research are artifact documents representing the needs of the MASS Cargo’s integrated document management information system and mockup collection that has been validated by the users. Keywords : Specification Design, Information System, Integrated Document, Rational Unified Process, MASS Cargo

Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods

A company service’s higher quality is indicated by its service performance’s effectiveness and efficiency. This can increase customers’ satisfaction, thus leads to the increase of company income. This research objective was to know the effects of 5 dimensions constructing service quality, including the effects of service quality on customers’ satisfaction in freight forwarder industry. Current research collected data through purposive sampling, by distributing questionnaire to 86 customers continued by data processing by measuring the gap and tested statistically using SmartPLS program, priority scale mapping using Importance Performance Analysis, and improvement using Failure Mode and Effect Analysis. The first findings obtained from this research was analysis result using IPA discovering 10 indicators which require improvement in which 7 indicators were found the same through GAP measurement. The second finding was the biggest component which needs improvement in freight forwarder service in Indonesia, which is reliability dimension. Therefore, concerns need to be given to these matters so that more accurate and reliable service can be provided.

The Effect of Trust and Service Quality on Customer Loyalty of Goods Delivery Services

This study aims to determine how the influence of trust and service quality on customer loyalty of PT. Tiki Jalur Nugraha Ekakurir (PT. JNE). This research was conducted on customers who have used freight forwarding services in JNE, located at Jl. Pajajaran 17B, Malang City with the number of respondents taken using accidental sampling techniques so that the number of respondents was 100 people. Data collection using questionnaires and data measurement used is the Likert scale. The test instruments in this study were validity and reliability tests, and for data analysis techniques used classical assumption tests, multiple linear regression analysis and hypothesis testing. The results of this study can be seen that there is a positive and significant partial influence between trust and service quality on customer loyalty. The simultaneous influence of the variable trust and service quality has a significant and positive effect on customer loyalty of PT. Tiki Jalur Nugraha Ekakurir.

Virtual care revolution: Impact on clinical pharmacy practices in the Department of Veterans Affairs

AbstractFor nearly two decades, the Department of Veterans Affairs (VA) has invested in the development and implementation of telehealth services which comprises video, store and forward services, and remote patient monitoring. Virtual care includes telehealth services along with telephone care and e‐consults. These efforts proved critical in 2020 due to the coronavirus disease 2019 (COVID‐19) pandemic. Expanding implementation of telehealth to the home became an access and safety imperative. This article highlights VA efforts and infrastructure for expansion of telehealth into the home and clinical pharmacy practice integration of virtual care. The acceptance of technology coupled with advancements in legislation, policy, and technologies has resulted in expanded applications within the health care system. While continued expansion of virtual care seems inevitable, there remain challenges to ensuring both access to virtual care and the safety and effectiveness of the care delivered. Looking to the future, there will be a continued need for future research on outcomes associated with virtual care, exploration of the benefits of video capability over telephone care, and cost‐effectiveness.

Curating and Visualizing Dense Networks of Monsoon Precipitation Data: Integrating Computer Science Into Forward Looking Climate Services Development

Monsoon precipitation demonstrates a wide range of spatial and temporal variability in the U.S. Southwest. A variety of precipitation monitoring networks, including official networks, municipal flood control districts, and citizen science observers, can help improve our characterization and understanding of the monsoon. The data management challenges of integrating these diverse data sources can be formidable. Computer science and data management techniques provide a pathway for the design of forward looking climate services, especially those developed in collaboration with experts in this field. In this paper we present such a collaboration, integrating natural, social and computer science expertise. We document how we identified data networks and their sources and the computer science and data management workflow we employed to integrate and curate these data. We also present the web based data visualization tool and API that we developed as part of this process (monsoon.environment.arizona.edu). We use case study examples from the Tucson, AZ region to demonstrate the visualizer. We also discuss how this type of collaboration could be extended to existing or potential stakeholder collaborations, as we facilitate access to a curated set of data that gives an increasingly granular perspective on monsoon precipitation variability. We also discuss what this collaborative approach integrating natural, social and computer science perspectives can add to the evolution of climate services.

Penerapan Metode Waterfall Dalam Perancangan Sistem Informasi Akuntansi Pengiriman Barang

Freight Forwarding services are activities in the economy that create economic value. Delivery of goods occurs because of a sale and purchase of goods transaction, where every item sold will be sent to the buyer using the goods delivery service. With the service of shipping goods make it easy for customers to send goods, important documents and so on at a lower cost. PT. Suryagita Nusaraya is a company focused on moving goods delivery services, with the aim of shipping goods in various cities throughout Indonesia. However, PT. Suryagita Nusaraya still uses paper media to record data such as customer data,transaction data, tariff data, and financial reporting. This requires a long time and delay in finding the data needed and allows errors in making transaction reports. So the company requires the existence of an information system that supports and provides satisfying services for customers. For that reason, the writer tries to make an Accounting Information System for Shipping Services at PT. Suryagita Nusaraya Website based. This can be a solution for companies in developing goods delivery services with a computerized system so as to facilitate the activities of the company.