The Analysis of Freight Forwarding Services Using the Business Process Modelling Tools. Study Case in Constanta Port

Abstract

This paperwork is aiming to describe the business model for a bunkering process as part of the supply chain network from a Company in Constanta port. The authors have conducted a study of modelling the bunkering process for a ship from the company's fleet, which is moored in the port of Constanta, using the Business Process Modelling tools and methodology. The bunkering process with all its stages will be incorporated in the AuraPortal Helium Modeler program and statistically simulated. This entails putting processes through their paces in fictitious scenarios to discover and quantify any factors that might influence how they are carried out in real life. Bottlenecks, overloads, uneven workload distribution, unnecessary time, expenses, and other issues should be revealed by these activities. The authors will do an actual simulation of the bunkering process in the concluding remarks to reflect the process dynamics issues experienced during the full life cycle.