Expectations Of Tourists Research Articles

Traveling preferences in Madhya Pradesh post COVID-19

Purpose — Travelling preferences and expectations play a dominant role in influencing tourists’ decision-making and choice of destination. Tourism sector is undergoing recovery from COVID-19, showing strong signs of change with the surge in domestic tourism in the Indian state of Madhya Pradesh. People’s priorities and expectations post-COVID-19 are going through continuous reformations under several socioeconomic and psychological makeup. Therefore, the research is conducted with the prerogative of understanding the traveling preferences of tourists post-COVID-19 towards the choice of tourism products.Method — The research follows a descriptive cum explanatory research design to study tourism prospects in Madhya Pradesh, known as Tiger state of India, which is popular for wilderness indigenous or heritage tourism. The data is collected through close-ended questionnaire from prominent tourist locations of Madhya Pradesh during 3-4 months of peak season and analyzed through descriptive statistics. Result — The study reflects the expectations of tourists concerning factors such as safety, hygiene, public works, quality of services, etc which affect their decision for choosing a destination and likelihood areas of expenditure.Contribution — The study is a unique account of research work on prospects of domestic tourism in Madhya Pradesh post-COVID-19. It fills the existing gap in the literature and will be facilitative for further studies and marketers alike for bringing resilience to the sector, understanding tourist’s preferences after any health or national emergencies.

The method and scope of open innovation exchange in tourist destinations – Analysis of the opinions of tourism experts from Prague and Cracow

The concept of open innovations has enjoyed significant popularity among both researchers and management practitioners for two decades, as evidenced by numerous research papers and case studies. The progressive development of the concept also applies to the tourism industry, which, faced with problems and changing expectations of tourists, needs to implement innovative solutions not only at the enterprise level, but taking into account all stakeholders of the tourist destination. The purpose of the article is to identify the opinions of tourism experts towards the prospect of knowledge sharing in open innovations and the differences in approaches to this issue. The results of the research are discussed in two comparative dimensions, dividing the experts into representatives of a specific tourist destination (Prague and Cracow) and representatives of the public and private sectors. Experts from two similar tourist destinations differ in their opinions, both in terms of the way they approach the implementation of the concept of open innovations in the city, as well as the scope of application of the implemented innovations. On the other hand, the differences in opinions of representatives representing the public and private sectors of the tourism industry coincide – although they do not resolve whether it should be a bottom-up or top-down initiative, they unequivocally indicate that the implementation of open innovations should involve all stakeholders in a tourism destination. The authors also put forward a proposal to create innovation exchange centers as part of the activities of Destination Management Organizations (DMOs), supported by the local administration of the tourist destination.

A user-generated content analysis of tourists at wildlife tourism attractions

IntroductionCaptive wildlife tourism is an increasingly complex subsector of ecotourism due to the varying degrees of care given to the animals, interpretation or education provided, and tourist expectations of potential interaction with the animals. Two recent tourism trends are the growing wildlife tourism sphere of ecotourism and the increased use of social media in both marketing and for tourists to share their experiences. In scientific literature, the connection between social media and tourism was largely under-studied, and tourist behavior on Instagram after visiting wildlife tourism attractions (WTAs) has not been studied. Some researchers call for more tourism research using social media data created by tourists, called user-generated content (UGC), to understand tourist behaviors.MethodsThis netnographic study examines tourists who visited a WTAs by analyzing their post-visit photos and captions on Instagram through the lens of involvement theory to evaluate the strength of their connection to wildlife and conservation. Previous research indicated wildlife tourism can have extraordinary benefits to conservation and communities, but some WTAs, some of which are photo-prop tourism attractions where animals are handed over to tourists for close-contact selfies, produce negative impacts on individual animals and entire species due to illegal sourcing, improper care, human interaction, and habituation.ResultsFindings from this study suggest WTAs with good or excellent conservation and welfare practices were found to lead to more highly involved tourists, ultimately benefitting community investment, animal welfare, and conservation efforts via the flow of tourist dollars and spread of information on social media, the tourist changing their behavior, or all the aforementioned. Conversely, WTAs with negative conservation and welfare practices were found not to foster the same level of tourist involvement as their counterparts, often leading to more anthropocentric Instagram posts that do not spread conservation messaging or imply appropriate tourist-animal interactions.DiscussionThe implications from this research suggest that WTA management practices should move toward a model focusing on conservation-themed interpretation, education, and positive animal welfare for the improvement of conservation efforts within wildlife and eco-tourism. Such models should keep up with evolving sustainability, responsible, and regenerative practices adopted by the tourism and outdoor recreation industry.

Smart and sustainable hotels: Tourism Agenda 2030 perspective article

Diseño/metodología/enfoqueEl artículo analiza la bibliografía sobre hoteles inteligentes y su posibilidades de implantación como tema de la agenda turística para alcanzar los objetivos de desarrollo sostenible.ObjetivoEste artículo de perspectiva analiza la inclusión de la tecnología en los hoteles como motor clave de la sostenibilidad.ResultadosLos hoteles inteligentes pueden proporcionar un servicio turístico mejor y más eficiente, en términos de tareas operativas y ganancias sostenibles, sin perder la crítica interacción humana que puede ser una táctica para impulsar la relación del hotel con sus clientes.Originalidad/valorEl documento muestra cómo los hoteles inteligentes pueden aumentar la eficiencia empresarial y, además, satisfacer las expectativas de los turistas y ser más sostenibles. En este sentido, los hoteles inteligentes y sostenibles merecen figurar en la agenda turística 2030.

Components of tourists' palace cuisine dining experiences: the case of ottoman-concept restaurants

PurposeIn the field of tourism, numerous studies have been conducted on tourists' food experiences. However, more studies are needed to comprehend tourists' dining experience in unique cuisines. Thus, the main purpose of this study was to examine the components of tourists' dining experiences related to palace cuisine foods.Design/methodology/approachIn this study, a qualitative approach was adopted to capture the components of tourists' dining experiences. The online narratives of tourists (n = 911) who had experienced Ottoman palace cuisine in Istanbul were obtained from an online travel platform (TripAdvisor) and analyzed using content analysis.FindingsSeven main components were revealed: perceived authenticity, perceived service quality, knowledge, a sense of royalty, food specialties and attributes, a memorable experience and a sense of awe.Practical implicationsBy identifying components of the palace cuisine dining experience and their relevant importance, the findings of this study can increase service providers' knowledge and facilitate their jobs. To be able to meet the expectations of tourists experiencing the palace cuisine, service providers can improve their services by considering research results.Originality/valueResults revealed that obtained six dimensions were parallel with previous studies on food experience; however, this study uncovered a previously unexplored dimension named a sense of royalty. This can be shown as the unique contribution of this study to the tourist food experience literature.

Tourist expectations and satisfaction in mountain gorilla tourism in Bwindi Impenetrable National Park, Uganda

ABSTRACT Sustainable tourism plays a pivotal role in the conservation of endangered mountain gorillas (Gorilla beringei beringei); however, few studies have investigated tourist expectations and satisfaction from a tourism management perspective. We conducted a questionnaire survey (N = 303) from December 2019 to January 2020 in Bwindi, Uganda, and measured tourists’ expectations and satisfaction of 21 specific aspects on 5-point Likert scale. We also collected socio-demographic data and measured the overall satisfaction, recommendations to their friends and/or relatives, and the willingness to revisit on 10-point Likert scale. Tourists had high expectations, especially regarding observation experience, conservation, and education, while they had high satisfaction levels for most items, but with large variances in several aspects such as the costs and easiness of tracking. Mean satisfaction levels outweighed mean expectations in most items except for the sense of crowdedness and observation manner. The overall satisfaction and recommendation levels were very high but the willingness to revisit varied among tourists (negatively correlated with age), suggesting gorilla tourism is once in a lifetime experience for many tourists. The results indicated that mountain gorilla tourism performed well, but also highlighted implications for maintaining a sustainable tourism-conservation balance.

PENGARUH DIMENSI PREFERENSI WISATAWAN NUSANTARA TERHADAP KEPUTUSAN BERKUNJUNG KE DAYA TARIK WISATA BUNTU BURAKE KAB. TANA TORAJA

Tourism becomes leading sector in obtaining foreign exchange but COVID-19 pandemic affected tourism sectors. The government adapt and depend on domestic tourist. As one of tourist destination in Kabupaten Tana Toraja, Buntu Burake tourist destination being closed for 2 years due to COVID-19 pandemic set them to keep improving to evolve. Knowledge related to tourist preference are useful towards tourism product suitable with tourist expectation so that tourism business especially on tourist destination could adapt with tourist needs. This study aim to know the characteristic of domestic tourist and how the domestic tourist preference when they are visiting Buntu Burake tourist destination. Sampling technique done by purposive sampling by collecting data from sharing 100 questionnaires directly and online, observasion, interview, literature studies, and documentation. Data Analysis Technique in this study use SmartPLS (v. 3.3.9) by following step from outer model, inner model, and assumption test. The results of this study state that attraction, transportation, and infrastructure are significantly influence towards domestic tourist intention to visit Buntu Burake tourist destination while facilities and hospitality are not significantly influence towards domestic tourist intention to visit Buntu Burake tourist destination.

Analysis of Tourist Interest in Event Club Activities in Teripang Village, Riau Islands, Indonesia

Purpose: The aim of this research is to analyze of tourist interest to event club activity in Teripang Village to develop tourism attraction in Teripang Village. Methods: The method used is descriptive qualitative using in-depth interviews, observation, literature studies and surveys to tourists. The data obtained are presented in descriptive form. Results: The result of this research is natural soap bar has the high of tourist interest both edu-tourism and memorable experience. The activity show the same with tourist expectation and tourist interest to revisit to Teripang Village and doing edu-tourism like natural soap bar. While, tote bag painting is event club activities in this has lack of tourist interest in Teripang Village. Through this research, management of Teripang village knows that natural soap bar is edu-tourism activity that has high demand. Contribution: This research provides information to Teripang Village management for event club activities that are of interest to tourists and event club activities that lack interest.

DESTINATION IMAGE AND EXPECTATIONS OF TOURISTS IN SATUN GEOPARK, THAILAND

Satun is the first geopark in Thailand, recognized by The United Nations Educational, Scientific and Cultural Organization (UNESCO) for having the longest succession of fossils as well as an abundance and diversity of fossil species. It is also renowned for its rich nature, cultural diversity and harmony. Satun geopark has a high potential to be further developed for world tourism. However, the geopark green card is validated only for 4 years. Thailand must ensure a delicate balance between local community development and geopark tourism. The goal of this study is to review existing literature on Satun Geopark's destination image, visitor expectations, and intended travel dates. It also aims to develop a conceptual framework for evaluating the importance of Satun Geopark's destination image and visitor expectations. According to the literature, it is clear that tourist expectations and internal motivation have an impact on affective destination image, while external motivation and word of mouth have an impact on cognitive destination image. Cognitive destination image also acts as a mediating factor between external motivation and word of mouth. The results of this study can be used to modify the tourism and information package to maximize tourists' satisfaction and loyalty. It will also guide the Satun geopark in terms of marketing and providing information to the tourists.

Digitalisation and the sharing economy. A survey-based research on Airbnb in Romania

The collaborative (or sharing) economy continues to shape the tourism industry, challenging both the traditional areas of supply, but especially the trust and digital skills of users, the acceptance of platforms and new inter-personal and community relationships. In the present paper a crosssectional quantitative research was conducted with non-random convenience sampling in order to determine the impact of the collaborative Airbnb platform among Romanian tourists, how wellknown it is and what elements motivate tourists to choose this platform. We also want to analyse the extent to which the benefits and innovations brought by this new phenomenon are in line with the needs and expectations of tourists and whether they are interested in this phenomenon, the extent to which tourists have chosen the Airbnb platform to stay in Romania or abroad.

CONSUMER BEHAVIOR IN TOURISM: FEATURES OF THE MODEL AND METHODS OF STUDY

The article examines the features of the model and methods of studying consumer behavior in tourism. The relevance of the chosen topic of the article is determined by the dynamics of changes in the consumer behavior of tourists, radical changes in their preferences and decision-making criteria under various external influences, primarily the COVID-19 pandemic and military operations. It is noted that the behavior of consumers of services in the market of the hospitality and tourism industry has its own characteristics related to the immateriality of tourist services, the delayed period and remoteness of the place of consumption, inflated expectations of tourists, reflection and evaluation of the tourist's own experience.
 A five-level model of consumer-tourist behavior has been adapted for the field of tourism and it is concluded that the greater is the gap between the expected and actual properties of the tourist product, the more acute is the consumer's dissatisfaction, which may affect the consumer's further behavior, his/her tourist motives, and re-appeal.
 The methods of research of consumer behavior in tourism are considered, the attention is focused on the survey method and focus groups, which are actively used in tourism practice. The results of the latest research on consumer behavior according to the own methods of global consulting agencies, travel aggregators, expert communities, professional organizations, travel portals, which should be taken into account by the players of the travel market, are described.
 In general, the understanding of the stages, a tourist goes through in the process of buying a tour, gives the travel company the opportunity to fully satisfy his/her needs, establish long-term interaction and increase loyalty. And the understanding of the role of various participants in the process of purchasing and the factors that influence purchasing behavior when buying a tourist product enables the travel company to develop an effective program to support the demand for tourist services.
 It is concluded that in order to increase the level of satisfaction of tourists, it is necessary to address the following factors: safety, emotions, hospitality of residents, ecology, tourist infrastructure, quality of service, logistics, availability and completeness of tourist information, convenience of planning and booking a trip, prices. It is also important to pay attention to the motives of tourists for traveling and to take into account the emergence of a new solvent young generation of consumers who have their own consumer preferences.

The loyalty of Pagar Alam City Tourists in terms of Segmenting, Targeting, and Positioning

This research is aimed to analyze the effect of Segmenting, Targeting, dan Positioning on the loyalty of Pagar Alam City tourists. The population of this study is tourists who came or visit Pagar Alam City. The sampling technique used purposive sampling that the population was taken based on certain criteria namely the tourists who lived outside Pagar Alam City and have traveled to Pagar Alam City, with 400 respondents as the sample. The statistical analysis technique used in this study is multiple regression. The result of this research showed that partially segmenting, targeting, and positioning had a positive effect and significance on tourist loyalty. Next, simultaneously segmenting, targeting, and positioning also had a positive and significant effect on tourist loyalty. It means that the better application of segmenting, targeting, and positioning, the higher tourist loyalty in Pagar Alam City. Thus, it is recommended for tourism managers in this case the Tourism Office of Pagar Alam City to improve targeting and better positioning so that tourists have positive expectations for tourist destinations in Pagar Alam City. In the end, positive tourist expectations can increase loyalty to tourist destinations in Pagar Alam City.

Development of culinary tourism based on tourist's perception and experience in Balikpapan City

Culinary tourism has recently become the most dynamic and expansive global trend and continues to experience positive developments in many countries, one of which is Indonesia. However, the existence of food-related tourism often ignores the expectations of tourists themselves and tends to operate without collaboration with various parties. In fact, culinary tourism relies on mutually beneficial multi-stakeholder policies and cooperation tailored to market demands. This paper aims to analyze the perceptions and experiences of tourists in the development of culinary tourism which is still neglected in the literature. Data collection was carried out through a survey by distributing questionnaires to 109 local tourists who had visited or were currently visiting five culinary tourism destinations in the city of Balikpapan (Wisata Kuliner Taman Bekapai, Wisata Kuliner Pasar Segar, Wisata Kuliner Coto Makassar, Wisata Kuliner Ruko Bandar Dan Wisata Kuliner Pantai Melawai). The data that has been obtained were analyzed descriptively (arithmetic average) with the help of SPSS 21.0. The results of the analysis show that tourists' perceptions of local food that characterize culinary tourism destinations are (x̅ = 4.53, SD = 0.58), and the average tourist experience of pleasant food in terms of taste is (x̅ = 4.34, SD = 0.65). In this study, both of them got the highest average value of the 18 items tested. This study contributes to the culinary tourism development literature based on tourist expectations and contributes practically to stakeholders in the field of tourism and culinary tourism in making optimal use of their resources.

Post-Covid transformation of cultural tourism

Abstract Tourism value of a modern tourist destination depends on managing and organizing social, historical, cultural and natural resources into a unique tourist attraction. Changing trends in cultural tourism and technological development affect the creation of new cultural tourism products and channels of their promotion. Virtual and augmented reality offer new ways of promotion and consumption of cultural tourism services. Destinations adapt to these changes by creating a tourism offer in accordance with sustainable development. Furthermore, tourist destinations needed to adapt to Covid-19 pandemic conditions and therefore started using new trends in virtual and augmented reality. Virtual reality and digital technologies are beneficial in creating and implementing new forms of cultural tourism, especially in the given circumstances of new travel rules and changed tourist expectations, with an emphasis on social distance, preserving the health of tourists and local population and protecting the environment. The aims of this paper are to define the changes in cultural tourism caused by the Covid-19 pandemic and explore the effect of new technologies such as virtual and augmented reality on cultural tourism development. The paper also aims to determine the possibilities for cultural tourism development regarding new trends. Historical method, desk research, analysis and synthesis have been used for the purpose of this paper. Paper contribution is reflected in applying new trends which resulted in changes in tourist behaviour in pandemic conditions, as well as insights into the possibilities of developing different models of cultural tourism consumption in accordance with new technological achievements.

Design of a touristic product to diversify the economic base of the agroecological farm "La María" in Pinar del Río, Cuba

Agroecological Farm "La María" stands out for its productivity and efficiency. Its economy is based exclusively on agriculture and the production of some fruit derivatives. For several years, the possibility of diversifying the activities in the area has been handled, promoting sustainability and the protection of nature. Considering the importance tourism has acquired for Cuba in recent years, this design proposal for tourist use of the farm is made. The latter has several tourist potentialities and natural and cultural heritage to develop rural tourism. The main steps for the design of a tourist product, evaluation and assessment of tourist resources, a proposal for its practical use and a final product recommendation on the eve of its exploitation were followed. The entire proposal was based on sustainability principles and the preservation of the environment. Due to the growing demand for projects that promote local development in Cuba, this proposal is highly significant. Diversifying tourism products makes it possible to satisfy the increasing expectations of tourists arriving in the country.

The Risk Aspects of Halal Products and Services Towards Tourists’ Attitude and Behavioural Responses

Tourists’ perceptions of risk aspects for travel destinations are one of the key elements in deciding to revisit and suggest tourism destinations. A few studies have been made on the implications and inclination of tourists revisiting and suggesting a destination. However, a theoretical foundation needs to be developed in current literature, highlighting the impact of tourist risk of halal products and services through satisfaction towards intention to recommend and continue the use of halal items. This paper aims to increase the understanding of the intention to recommend and continue the use of halal items given the identified sources of risk and the mediating role of tourist satisfaction for sustainable tourism in Klang Valley. This research examines a comprehensive model of intention to recommend and continue using halal items. Researchers conducted a study through structured questionnaires to Klang Valley tourists. The data of 461 respondents have been analysed using Partial Least Square Structural Equation Modelling (PLS-SEM). The findings show all elements of risk aspects positively influence the intention to recommend and continue the usage of halal items. Furthermore, tourist satisfaction mediates the relationship between risk aspects and the intention to recommend and continue the usage of halal items. Results from this study will help tourism providers react accordingly to the tourists' needs by understanding the importance of halal products and services in an atmosphere of commercial competition. Moreover, the findings provide insights into distinct risk perceptions that destination Tourists’ perceptions of risk aspects for travel destinations are one of the key elements in deciding to revisit and suggest tourism destinations. A few studies have been made on the implications and inclination of tourists revisiting and suggesting a destination. However, a theoretical foundation needs to be developed in current literature, highlighting the impact of tourist risk of halal products and services through satisfaction towards intention to recommend and continue the use of halal items. This paper aims to increase the understanding of the intention to recommend and continue the use of halal items given the identified sources of risk and the mediating role of tourist satisfaction for sustainable tourism in Klang Valley. This research examines a comprehensive model of intention to recommend and continue using halal items. Researchers conducted a study through structured questionnaires to Klang Valley tourists. The data of 461 respondents have been analysed using Partial Least Square Structural Equation Modelling (PLS-SEM). The findings show all elements of risk aspects positively influence the intention to recommend and continue the usage of halal items. Furthermore, tourist satisfaction mediates the relationship between risk aspects and the intention to recommend and continue the usage of halal items. Results from this study will help tourism providers react accordingly to the tourists' needs by understanding the importance of halal products and services in an atmosphere of commercial competition. Moreover, the findings provide insights into distinct risk perceptions that destination Tourists’ perceptions of risk aspects for travel destinations are one of the key elements in deciding to revisit and suggest tourism destinations. A few studies have been made on the implications and inclination of tourists revisiting and suggesting a destination. However, a theoretical foundation needs to be developed in current literature, highlighting the impact of tourist risk of halal products and services through satisfaction towards intention to recommend and continue the use of halal items. This paper aims to increase the understanding of the intention to recommend and continue the use of halal items given the identified sources of risk and the mediating role of tourist satisfaction for sustainable tourism in Klang Valley. This research examines a comprehensive model of intention to recommend and continue using halal items. Researchers conducted a study through structured questionnaires to Klang Valley tourists. The data of 461 respondents have been analysed using Partial Least Square Structural Equation Modelling (PLS-SEM). The findings show all elements of risk aspects positively influence the intention to recommend and continue the usage of halal items. Furthermore, tourist satisfaction mediates the relationship between risk aspects and the intention to recommend and continue the usage of halal items. Results from this study will help tourism providers react accordingly to the tourists' needs by understanding the importance of halal products and services in an atmosphere of commercial competition. Moreover, the findings provide insights into distinct risk perceptions that destination planners can leverage to tailor business strategies to meet the quality expectations of tourists.

Antecedents of Tourist Satisfaction, an Empirical Study on a Nature-Based Tourism Destination in Pakistan

The tourism industry faces many challenges and competitive environments that impact tourists’ behavior. Understanding these factors is crucial for Pakistan to maintain its standing as one of Asia's most attractive tourist destinations. Following the literature, destination image and perceived value can impact tourist satisfaction. Subsequently, it is urged to examine these constructs, which may significantly affect domestic tourist satisfaction. This study, therefore, investigated tourist satisfaction in relation to destination image and perceived value. Using a random sample, 380 domestic tourists were selected to test the proposed model. The study was conducted between July 2021 and September 2021. Based on the empirical results, tourist satisfaction is strongly influenced by the destination image and perceived value. The proposed model also met the reliability and validity requirements. According to the study, the proposed model demonstrated acceptable goodness of fit and met the reliability requirements. Through the study, a better understanding of behavioral factors was gained that could be used to increase customer retention. As part of the visitor's experience, individual providers should provide amenities and services according to the expectation of tourists. Study findings suggest that destination image and perceived value aspects can enhance a destination's competitive advantage through strategic management of tourism offerings.

The Assessment of Marine Tourism Destination in North Seribu Islands, DKI Jakarta with Recreation Opportunity Spectrum Approach

The North Seribu Islands isn’t only become a favorite marine tourism destination for domestic and foreign tourists, but have also been able to keep maintain stability and natural sustainability. Recreation Opportunity Spectrum (ROS) was used to assess the North Seribu Islands region as a marine tourism destination. Using the qualitative analysis and Point Rating Scale methods, it was found that the eleven islands of North Seribu Islands being studied in this research have been classified into three classes according to the Recreation Opportunity Spectrum. Among them, there are 4 islands classified as accessible, such as Pramuka Island, Panggang Island, Harapan Island, and Kelapa Dua Island. The main products produced by each class are expected to meet varying levels of tourist expectations (output in the form of psychological) because the tastes of each individual in outdoor recreation are different.

The Effect of Quality Service and Facilities on Tourist Satisfaction in Marine Tourism (Jatimalang Beach, Purworejo)

This study aims to analyze the effect of service quality and facilities on tourist satisfaction at Jatimalang Beach. This type of research uses a descriptive quantitative survey method. The data was processed by multiple regression analysis with the help of the SPSS program. The population of this research is tourists who have visited Jatimalang Beach with a sample of 100 respondents, sampling using an accidental sampling technique. The results showed that the quality of services and facilities partially had a positive and significant effect on tourist satisfaction. The service quality of a tourist attraction is considered good and satisfying if it can provide services that exceed tourist expectations; if the service provided is lower than tourist expectations, then the service quality is considered poor. Facilities to meet the travel needs of tourists appear as a whole that is interconnected and complement each other so that in a tour, all the components used cannot be separated. Jatimalang Beach, Purworejo tourism managers are expected to pay attention to tourist loyalty, for example, by providing criticism and suggestions for tourist objects so that they can quickly evaluate what tourists want.
 Keywords: Service Quality, Facilities, Tourist Satisfaction

Instalações Recreativas no Contexto da Gestão de Destinos

In order to carry out successful tourism activities in a tourist destination, it is necessary to be able to make the right decisions at the destination level. However, tourist destinations have a complex structure; there are too many stakeholders and there may be conflict of stakeholder interests, the results of the decisions can be seen in the long run, and the perception of risk is high, etc. Many reasons make it difficult to make a decision in destination management. This study aims to create an information input for tourist expectations to the decision-making mechanism at the destination level. To do this, a two-stage research period was designed. The first stage is a qualitative process and includes the identification and categorization of tourists' expectations for recreational facilities. The second phase is based on the Kano Model and analyzes covering the weighting and ranking of these expectations. The research findings reveal the priorities of the tourists in the determination of the recreational facilities for the destination and in the decision-making phase. It is seen that nightlife has an important priority in terms of expectations for recreation.