Enterprise Resource Planning Adoption Research Articles

ERP Adoption and Acceptance in Saudi Arabia Higher Education: A Conceptual Model Development

Enterprise resource planning (ERP) systems are integrated information systems inter-connecting different functional areas within organisations. It has been widely implemented by large manufacturers globally to enhance operational excellence. However, ERP in the Higher Education sector is less accepted and research in this area still remains at its infancy. Although many higher education institutions (HEIs) have implemented ERP solutions or are in the course of implementing the ERP systems, the failure rate ERP projects within HE is much higher than in other sectors. Through critically examining the existing literature the aim of this research is to develop an extended technology acceptance model (TAM) taking into account the critical factors of ERP adoption for HEIs. Two categories of these factors have been identified from literature based upon a conceptual model is developed. It was clear from reviewing the literature that the main categories of factors that have been studied extensively and shown to be key to understanding ERP adoption and acceptance are: the individual-related factors such as computer self-efficacy and organisational-related factors such as top management.

Contextual Factors and Strategic Consequences of Cloud Enterprise Resource Planning (ERP) Adoption in Malaysian Manufacturing SMEs: A Conceptual Framework

Purpose: The purpose of this study is to holistically investigate the interrelationships between key contextual factors of cloud ERP adoption and the strategic consequences of such adoption. Design/Methodology/Approach: The key contextual factors whose influences are explored on cloud ERP adoption are Feature task-match, (FTM); Top Management Support on Change Management (TMSCM) and Government Financial Support (GFS) while the strategic consequences of cloud ERP adoption investigated are competitive advantage (CA) and organisational performance. A conceptual framework grounded in Technology-Organisation-Environment (TOE) model, Task technology-fit (TTF) model and Resource-Based View (RBV) theory is developed for empirical validation that will involve a projected sample of 382 respondents of SMEs in Malaysia using PLS-SEM as main statistical analysis tool. Practical Implications: Practically, this study will guide SMEs' managers on cloud ERP selection that fits their firms' tasks, how to effectively deal with resistance to change occasioned by technology adoption and how effective GFS has been influencing cloud ERP adoption. In addition, SMEs managers stand to gain insight into how cloud ERP adoption can simultaneously and/or indirectly lead to competitive advantage and organisational performance as strategic benefits. Originality/Value: Investigation of a new variant key contextual factors critical for successful cloud ERP adoption and their subsequent impact on CA and organisational performance simultaneously and indirectly.

مستوى تبني نظام تخطيط موارد المؤسسة (ERP) وأثـره في تحقيق جودة نظام المعلومات المحاسبـي (AIS) في القطاع الصناعي الأردني: تصورات أصـحاب المصالح الداخلية The Adoption Level of Enterprise Resource Planning System (ERP) and its Effect in Achieving the Quality of Accounting Information System (AIS) in the Jordanian Industrial Sector: The Perception of Internal Stakeholders

هدفت هذه الدراسة للتعرف على وجهات نظر أصـحاب المصالح حول مستوى تبني نظام تخطيط الموارد وآثـره على جوده نظم المعلومات المحاسبية في الشرکات الصناعية الأردنية، تکونت عينه الدراسة من أصـحاب المصالح الداخلية من المديـريـن المالييـن، ورؤساء أقسام المحاسبة والمحاسبيـن والعامليـن في أقسام (IT) في الشرکات الصناعية، من خلال الاختبارات الوصفية ونموذج الانحدار الخطي کأحد الأساليب المناسبة للمنهجية الوصفية التحليلية المعتمدة في هذه الدراسة لتحديد درجة تأثيـر المتغيـرات المستقلة الفرعية على المتغيـر التابع، توصلت الدراسة إلى جملة من النتائج، أبـرزها: أن مستوى تبني نظم تخطيط الموارد جاءت بدرجة مرتفعة، کما خلصت الدراسة إلى وجود أثـر ذو دلالة إحصائية لاستخدام کل من نظام إدارة التوريد على جوده نظم المعلومات المحاسبية، في حيـن أن النظم إدارة المخـزون والموارد البشرية والموارد المالية لم يکن لها أثـر ذو دلالة إحصائية على المتغيـر التابع. وفقا لذلک أوصت الدراسة بضرورة استمرار الإدارة في دعمها لفکرة تبني نظم تخطيط التوريد إلى جانب نظام إدارة الموارد المالية للنهوض بمستوى جودة نظم المعلومات المحاسبية، کما توصي الدراسة بضرورة فهم تصورات مجموعات مختلفة من أصـحاب المصالح بالممارسات المتبعة في إدارة المخـزون وأداره الموارد البشرية وفهم جميع العوامل المحيطة بها في محاولة لفهم التحديات التـي تواجهها هذه الأنظمة في سبيل دعم جوده المعلومات المحاسبية. This study aimed to identify the views of stakeholders on the level of adoption of the Enterprise Resource Planning (ERP) system and its impact on the Quality of Accounting Information System (QAIS) in Jordanian industrial companies. The sample of this study included the following internal stakeholder groups (i.e.: financial managers, heads of accounting departments, accountants, and employees in IT departments of industrial companies). Analytical descriptive tests adopted in this study to determine the degree of adoption of ERP systems in the sampled companies. Multiple linear regression models were also the most appropriate analysis technique to analyse possible relationships between sub-independent variables on the dependent variable.The study reached a set of results, most notably: as the stakeholders’ perceptions that adoption of ERP systems came at a high degree. The results also showed that there is a statistically significant effect of adoption of supply management system on the quality of accounting information systems, while the inventory management systems, human resources and financial resources did not have a statistically significant impact on the dependent variable. Accordingly, it’s recommended that top management should continue their support to the procedures of the supply chain system to improve the quality of accounting information systems.Furthermore, the study also recommended that there is urgent need to understand more about the perceptions of other groups of stakeholder on the practices of inventory management and human resource management. Understanding all the surrounding factors as an attempt to understand the challenges of ERP adoption was also from our important recommendations in order to support the quality of accounting information system.

What drives organizations to switch to cloud ERP systems? The impacts of enablers and inhibitors

PurposeSwitching to public cloud enterprise resource planning (ERP) systems not only provides financial and functional benefits to organizations, but also results in sunk costs of incumbent systems and uncertainty costs of cloud systems. The purpose of this study is to investigate the enablers and inhibitors concerning switching to cloud ERP systems at the organizational level.Design/methodology/approachData were collected from 212 top managers and owners of the enterprises in Taiwan, and 10 hypotheses were examined using structural equation modeling.FindingsTechnological (system quality), organizational (financial advantage), and environmental contexts (industry pressure) are found to be the antecedents of switching benefits. Perceived risk of cloud ERP systems and satisfaction with and breadth of use of incumbent ERP systems are found to be the predictors of switching costs. Switching benefits positively affect switching intention, but switching costs negatively affect switching intention.Research limitations/implicationsThis study develops a theoretical model grounded in a set of theoretical foundations, including two-factor theory, technology-organization-environment (TOE) framework, information systems (IS) success model, and expectation confirmation theory (ECT). Two-factor theory is used to characterize switching benefits and costs that affect switching intention. Technological factors come from IS success model, and the factors affecting benefits are organized based on TOE framework. Sunk costs of incumbent ERP systems are developed based on ECT.Originality/valueDifferent from previous studies on cloud computing adoption, this study provides insights into switching intention to cloud computing. The study also proposes an integrated model grounded in multiple perspectives to explain organizations' decisions to switch to cloud ERP systems. These findings help cloud service providers better understand how to promote cloud ERP adoption from technical, organizational, and environmental perspectives.

Moderating Effect of Implementation Challenges on Enterprise Resource Planning Adoption and Internally Generated Revenue of States in Southwest Nigeria

The study investigated the moderating effect of implementation challenges on ERP adoption and internally generated revenue. The study population consists of the entire six States in the Southwest Nigeria (Lagos, Ogun, Oyo, Osun, Ondo and Ekiti). The study employed annual secondary data from 1999 to 2018. The data were sourced from the National Bureau of Statistics, Budget office and Board of internal revenue of Southwest states. The variables are real average IGR during and post ERP adoption, Pre-ERP adoption performance, and total annual revenue of States. Data collected were analyzed using descriptive and inferential statistical (squared (n2), tow-ANOVA and multiple regression model). Analysis investigate the moderating effect of implementation challenges on ERP adoption and internally generated revenue in Southwest Nigeria revealed that a significant positive linear relationship exists between Internal generated revenue and implementation hurdles (p<0.05; t=0.002) and revenue (p<0.05; t=0.000) in Southwest Nigeria. The study concluded that weak relationship exists between the implementation hurdles and the internally generated revenue, whereas, a strong relationship is observed between cost of ERP adoption and internally generated revenue in Southwest Nigeria which implied that increment in cost of ERP adoption is not necessarily increasing in the same trend as the benefits of ERP adoption.

Teaching Methods Used for ERP – Focus on Gamification

A considerable share of recent upgrades in the business sector have been devoted to the adoption of Enterprise Resource Planning (ERP) to manage business processes, due to which the demand for ERP professionals has been increasing. In line with this, ERP modules have been incorporated in university teaching curricula. However, traditional methods of teaching do not really work the same way as ERP teaching as it demands more hands-on practice to handle an ERP system. A Systematic Literature Review (SLR) was carried out to identify the different types of teaching methods used for ERP and the related challenges. A more focused area of the SLR was to analyses the relevance and implications of gamification in ERP teaching.

Is BPM truly a critical success factor for ERP adoption? An examination within the public sector

Abstract The main aim of this study is to examine whether Business Process Management (BPM) is a critical success factor for Enterprise Resource Planning (ERP) in the public sector. We considered this question justified in the light of previous research, which unanimously claims that reengineering of business processes and / or BPM significantly supports successful ERP implementations. In order to examine the criticality of the BPM factor, we apply multiple case study methodology and interviewed participants of implementation projects in three public sector institutions. As part of the assessment whether BPM is truly a critical factor, we also assessed the level of commitment of the surveyed organizations in BPM initiatives and measured the adoption success of the system perceived by system users. As a result of the research, we have obtained the basis to challenge the widely accepted statement concerning the critical role of BPM in ERP adoption in the public sector.

Prioritising critical failure factors for the adoption of ERP system using TOPSIS method

Enterprise resource planning (ERP) applications are complex and difficult to implement. Even after implementation many ERP projects are not used or adopted by employees. Organisations are struggling to convince and motivate employees to adapt smoothly to them. Several personal, managerial and organisational issues contribute to successful adoption. This research paper attempts to identify potential issues that lead to failures in the adoption of ERP systems in enterprises. Earlier studies have identified different contributing issues to the failure of ERP systems. A questionnaire was developed around these significant influencing issues reported in literature and industry people mostly senior managers having good experience with ERP systems were asked to rate the importance of these factors. TOPSIS method was applied to rank the factors based on their importance in the failure of ERP systems. From the results, it is found that poor top management support and poor quality of testing were the two most important critical failure factors for ERP adoption. While implementing ERP systems, an organisation has to give importance to these failure factors based on this rank to ensure ERP implementation success.

Determinants of cloud ERP adoption in Jordan: an exploratory study

Enterprise resource planning (ERP) systems are usually adopted through two major options: cloud computing or on-premise infrastructure. The issues related to hardware, servers, implementation costs, and facilities, which are necessary to run on-premise ERP systems, are rather great for small and mid-sized enterprises (SMEs). The purpose of this research is to highlight the factors influencing cloud ERP adoption among SMEs. The technological, organisational, and environmental (TOE) model will be used as a theoretical base. This qualitative, exploratory study gathers data from 13 different SMEs and cloud ERP service providers through semi-structured interviews, focusing on SMEs in Jordan. According to our results, support from both service providers and top management within the company play an important role in whether a firm adopts cloud ERP services, in addition to a number of other factors at varying rates. Research findings can be used by service providers and business owners to enhance their approach to cloud ERP by showing the reasons why some SMEs chose to adopt this technology and others did not. Cloud ERP providers need to intensify their efforts to build a progressive environment for their services that will eliminate any ambiguity regarding this type of technology.

The Empirical Evidence of Enterprise Resource Planning System Adoption and Implementation on Firm’s Performance Among Medium-Sized Enterprises

The objective of this study is to examine the mediating role of enterprise resource planning (ERP) system adoption on the relationship between performance of medium enterprises (PMEs) and organizational culture (OC), communication process (CP), organizational structure (OS), information technology readiness (ITR), technological change (TC), government policy (GP), information access (IA) and technology infrastructure support (TIS). This study also includes the role of top management support (TMS) as a moderating variable on the relationship between ERP and PME. This study proposes a theoretical framework based on theories such as resource-based view, contingency theory and diffusion of innovation. The data were collected from medium-sized enterprise (ME) organizations operating in South Western Nigeria. A total of 658 questionnaires were distributed to selected MEs and only 355 were returned and used for the analysis. The empirical data were analyzed using the Partial Least Squares Structural Equation Modelling (PLS-SEM). The results showed that CP, ERP, GP, IA, ITR, OC, OS, TC, TIS and TMS have significant direct relationships with the ERP and PME while GP is not significantly linked to ERP adoption. Moreover, IA, ITR, OC, OS and TC have no significant relationship with PME while ERP system adoption mediates the relationship between the CP, OC, OS, TC and TIS with PME. The findings showed that the presence of CP, OC, OS, TC and TIS will influence the PMEs in the adoption of ERP and confirmed that TMS plays an important role in moderating the relationship between ERP and PME. The findings provide important insights to CEO, managers, policymakers and researchers to help them understand the importance of using the ERP system to enhance the performance of medium-sized enterprise (PMSE) organizations. Limitation of the study is based on MEs only. In this light, future research can focus on the evolution of not only small enterprises but also large firms.

The Determinants of Adoption of Cloud-Based ERP of Nigerian's SMES Manufacturing Sector Using Toe Framework and Doi Theory

Adoption factors relating to enterprise resource planning (ERP) have been studied quite extensively over the years. Most of the earlier studies on cloud ERP have focused only on technical and operational issues. A few studies have addressed the adoption of cloud ERP from the user's perspective, mostly assessing the effects of the innovation characteristics or the contextual factors. Very few studies to date have conducted a holistic evaluation of both the direct and indirect effects of the determinants on cloud ERP adoption in manufacturing SMEs. Therefore, this study aims to explore and gain an understanding of the determinants of adoption factors for cloud ERP and its relative advantage to small and medium enterprises (SME) organisations. The manufacturing SMEs in Nigeria are specifically targeted. This study also seeks to develop a research model that integrates the innovation characteristics and technology-organisation-environment (TOE) perspectives that underlie its adoption.

Technology acceptance model-based research on differences of enterprise resources planning systems use in India and the European Union

The adoption of Enterprise resource planning (ERP) systems by organizations is crucial in today’s competitive globalized marketplace. The experience with ERP systems in numerous organizations over the last decade indicates that a successful implementation of ERP systems does not necessarily lead to a successful ERP usage. This paper addresses the scientific problem of differences in ERP acceptance and utilization in different cultural environments. The research question was whether and to what extend users’ extensive and explorative use of the ERP system differs in regions with different cultural backgrounds. Namely, organizations benefit from ERP systems only to the extent to which the users accept and utilize them. But the use of ERP systems at an advanced level is closely connected with the employees’ acceptance of these systems. To improve the efficiency and effectiveness of ERP systems in their maturity stage of use, when the employees already accepted ERP system, organizations need to understand the factors that impact user satisfaction and thus influence their extended use of the ERP system. Because of the socio-economic importance of India and the European Union (EU), we conducted a comparative research study into the similarities and differences of their use of ERP systems. From a theoretical point of view, the paper extends the original technology acceptance model (TAM), where two additional factors (work compatibility and extended use) were added. Additional external factors which can influence the users’ acceptance of ERP systems have been included into research, too. The main objective of this study is to find the key determinants that have an impact on user satisfaction and on the extended use in different cultural environments (i.e. the EU and India). We analysed and compared the data of 293 ERP users from 44 organizations in the EU and 577 ERP users from 13 organizations in India. Even though the use of ERP systems in India and the EU is at the same advanced level, there are differences which are connected to organizational cultures, presumed resulting from cultural differences of researched regions. Research data show some differences in the impacts on extended TAM model factors and some differences regarding the impacts of external factors researched.

Critical Success Factors in ERP System Adoption: Comparative Analysis of the Private and the Public Sector

This research provides useful insight into differences in the perception of signifi cance and the degree of fulfi llment of Critical Success Factors (CSFs) of Enterprise Resource Planning (ERP) adoption between private and public sector organizations. The survey was conducted on a sample of 77 Serbian organizations, with approximately equal representation of those from the private and the public sector. A comprehensive list of CSFs, compiled as a result of an extensive literature review, was included in the questionnaire. The collected data and statistical procedures applied revealed the CSFs that differentiate the organizations from the two observed sectors. Involvement of end users in ERP adoption and implementation activities has proven to be the CSF in relation to which the assessments and attitudes of organizations from the two sectors differ the most. Results of this research indicate that differences between private and public sector organizations are more distinct in terms of their level of fulfi llment of ERP adoption CSFs than they are in terms of their assessment of CSFs’ signifi cance. This points to a conclusion that differences in the way of functioning and governance of organizations from these two sectors infl uence their ability to tackle the problems much more than their ability to recognize them. The practical contribution of this research is in providing some useful fi ndings that can greatly assist relevant stakeholders to achieve a higher success rate in an ERP adoption. In addition to responding to the initial research questions, this paper has also revealed new issues, suggesting the need for further research.

A decision-making framework for evaluating enterprise resource planning systems in a high-tech industry

ABSTRACTIn recent years, the adoption of enterprise resource planning (ERP) is becoming essential for achieving fast and transparent information exchange, avoiding unnecessary waste and maintaining coordination within a firm and among partners in a supply chain. However, the implementation of an ERP system often fails, and one major reason is that the selected ERP system is not suitable for the firm. Therefore, a good evaluation framework for selecting the most appropriate ERP system is necessary. This study proposes a framework, which integrates decision-making trial and evaluation laboratory (DEMATEL), analytic network process (ANP), VlseKriterijumska Optimizacija I Kompromisno Resenje in Serbian (VIKOR) and fuzzy set theory, for the evaluation of ERP systems. First, the fuzzy DEMATEL is used to understand the direct and indirect relationships among the criteria. Second, the fuzzy ANP is adopted to calculate the importance weights of the sub-criteria. Finally, the most appropriate ERP system is obtained by the fuzzy VIKOR. The proposed decision-making framework is applied to a firm in the high-tech industry in selecting the most appropriate ERP system. The results show that the proposed framework can help firms evaluate ERP systems effectively by collecting experts’ opinions in an uncertain environment.

THE KNOWLEDGE-VALUE CHAIN FROM ERP��S FAILURE FACTORS PERSPECTIVE

ABSTRACT Adopting the Enterprise Resource Planning (ERP) system to handle organization’‘s function is a critical decision for any organization. In fact, implementing the ERP system not only allows to support and automates the business process but also to help the organization to share the knowledge and to improve her innovation process. Meanwhile, deploying the ERP system could be harmful to the innovation process. In fact, instead helping to share and transfer the knowledge, the ERP adoption could block that. It’‘s due to the critical failure factors of the ERP implementation. In this paper, we discuss the adoption of the ERP system and the critical failure factors that could harm the deployment process. Keywords ERP, adoption, knowledge, failures factors, innovation

A Survey on Adoption Factors of Cloud-based Enterprise Systems and Their Differences in Iranian SMEs

This paper documents the difference between adoption factors in cloud-based enterprise systems (ES) in small and medium organisations [small and medium-sized enterprises (SMEs)] in Iran. These factors include enterprise resource planning (ERP), supply chain management (SCM), and customer relationship management (CRM). To assess the determinants that influence the adoption of cloud-based ES, a research model based on the innovation characteristics from the diffusion of innovation (DOI) theory and the technology-organisation-environment (TOE) framework was developed. The results of the field study among 200 Iranian SMEs revealed that while top management support has the greatest impact on cloud SCM, relative advantage has the most impact on cloud CRM adoption. Moreover, technological readiness was identified as the most effective factor in the adoption of cloud ERP among SMEs.

Linking EHR and ERP Adoption with Flexibility in Care-Delivery and Operational Performance: A Conceptual Review in Hospital Supply Chain

Healthcare-sector has gained prominence over decades and managing healthcare-records, healthcare-verticals and hospital-supplier linkages have emerged as focal-points of discussion. Electronic-health-records(EHR) and Enterprise-resource-planning(ERP) platforms are being adopted by hospitals frequently for reducing paper-based approach and better hospital-supplier sync; aiming at extending flexible and responsive patient-care-delivery; thereby boosting operational-performance. EHR and ERP adoption literatures have been evolving ever since. Well-grounded in literature and drawing logical support from two theories (Cyberneticcontrol-theory and Resource-based-view), this study puts forward rationally linked antecedent-consequence relationships, aimed at eliciting a nuanced view of how EHR and ERP adoption in the hospitals, adds to patient-care-flexibility. Contribution of this study lies in proposing the conceptual framework with overarching goal of achieving better operational-performance by technology-adoption(EHR and ERP), through facilitating care-delivery-flexibility as gains of EHR and ERP-implementation in hospital-network.

The adoption stages (Evaluation, Adoption, and Routinisation) of ERP systems with business analytics functionality in the context of farms

Agriculture is a complex industry based on science. Agriculture relies on systems of climate-standard analysis: solar energy, heat, moist and systems for the area of field operation patterns: soil chemical composition, plant nutrition, genetic improvement, pest and disease control, harvesting. We believe that the new paradigm to increase efficiency in this segment goes through the adoption of enterprise resource planning (ERP) systems. Our empirical study is about the use and diffusion of ERP systems in a view of interoperability between different software packages with a view on business analysis functionality when taking a step further in farm management information system (FMIS). We hope this work can bring a theoretical and practical contribution for the agribusiness field and also increase debates about the platforms on cloud computer based on ERP, Enterprise 2.0 and Industry 4.0. The research presented in this study was carried out with 375 farmers in Brazil. The data gathering instrument used for the quantitative research was built based on the result of the qualitative (in-depth) study in combination with three theories: Diffusion of Innovation Theory (DOE), Technology-Organization-Environment Framework (TOE), and Inter-organizational Relations (IOR). The construct information sharing (IS) taken from IOR was applied to perform a moderator role on the measurement of ERP adoption stages. The results indicate the significant drivers for evaluation, adoption, and routinisation. Also, as a result, it was found that Information Sharing influence the relationship between evaluation and adoption positively. Moreover, the theoretical and managerial implications of the research results are also debated in the paper.

Prioritizing the factors affecting cloud ERP adoption – an analytic hierarchy process approach

PurposeIn today’s competitive world, the adoption of cloud enterprise resource planning (ERP) has become one of the critical criteria for running a successful business. In this regard, knowing the factors that influence cloud ERP adoption plays a significant role. The purpose of this paper is to rank the factors influencing the cloud ERP adoption in multi-national companies (MNCs) in India. This research would enable the cloud ERP vendors to identify the expectations of MNC customers and develop suitable strategies.Design/methodology/approachThe research is being conducted among the cloud ERP consultants of designation middle managers and above from 29 different ERP consulting firms located in India. Analytical hierarchical processing approach was used to rank the factors influencing the cloud ERP adoption in MNCs located in India. The primary factors considered for this study are usability, assurance, agility, security and privacy, and vendor-related factors.FindingsThe three most preferred criteria were usability, assurance and agility. The five most preferred sub-criteria were data accessibility, availability, user friendliness, scalability, and data backup and recovery.Research limitations/implicationsThe study is limited to the perspective of cloud ERP consultants in India.Practical implicationsThe outcome of this research provides cloud ERP vendors with a better understanding of factors that influence the adoption of cloud ERP in MNCs so that they can develop a focused strategy. From the MNCs point of view, the study provides a guideline on what factors they should consider while going for a cloud ERP implementation.Originality/valueThe research model is developed based on the cloud ERP literature, and the research results and findings would add value to the body of knowledge.

The Effects of Technology Adoption on Firms, Supply Chains, and Rivals

We study the effects of technological change and adoption timing on firms’ liquidity management practices and subsequent product market outcomes. We first posit that investment in Enterprise Resource Planning (ERP) software improves trade credit and inventory efficiencies between supply chain partners. We identify exogenous variation in the timing of a firm’s incentives to implement ERP by using a firm’s ex-ante exposure to the Year 2000 bug (Y2K). Our results show that a firm’s average accounts receivable collection period and inventory turnover improve following ERP implementation in the supply chain. Interestingly, this is due to adoption by either the focal firm or its key customer. ERP adoption also increases a firm’s subsequent market share, but only for non-early adopters. This pattern suggests that early adopters of transformational technologies bear higher implementation costs that spill over to the advantage of both trading partners and competitors. Documenting these mechanisms yields insight into the boundary conditions of first-mover advantage, particularly in the early years of a significant technological advance.