Enterprise Customers Research Articles

PROBLEMS OF FUNCTIONING OF PRINTING ENTERPRISES IN CONDITIONS OF UNCERTAINTY

The article deals with the problems of development of printing enterprises in Ukraine in the conditions of uncertainty connected with military operations (destruction of enterprises, problems with supply of imported raw materials, logistic obstacles, risks of shelling, power cuts, etc.). The study points out the dependence of the printing industry on the import of raw materials and the dependence on customer enterprises, many of which ceased to operate after the start of a full-scale invasion of Ukraine. It is proved that the producers of printing products are forced to adapt to modern realities in conditions of uncertainty. A list of necessary factors that will create an additional impetus for the development of enterprises is presented. The relationship between such components as new sales markets, availability of resources, efficiency of material and technical support, enterprise development is described in detail. It is proposed to examine the possibility of using the theory of strategic games as a direction for optimizing the configuration of printing enterprises with material reserves. It is established that the development of the printing market is determined by the development of the industries consuming printing services. This proves the intensification of the struggle for sales markets. Since printing is a material-intensive industry, it is relevant to take into account modern challenges. To solve the problem of enterprise development it is proposed to use the theory of strategic games. On the basis of the calculation of possible strategic options it is determined which strategy should be chosen for the printing enterprise. The possibilities of the development of conditions for the optimization of the equipment of printing houses with material reserves using the theory of strategic games are shown.

Model Sistem Informasi Pemesanan dan Produksi Berbasis Web Menggunakan Metode Agile

This research discusses the ordering and production application model developed with the php programming language. The application model is developed with an agile method approach that suits the circumstances that suit the needs of application development quickly but still meets the needs of application owners and users. Data collection was carried out using observation methods, interviews, and literature studies. Data collection is carried out to find out the problems that occur, while observation activities on the ongoing process and PIECES-based analysis aim to confirm the problems to be solved through application development. Application development is carried out through the stages of analysis, design, development, and testing. The design stages are carried out using the Unified Modeling Language (UML) approach. The development stage is done using the php programming language with the codeigniter 3 framework and the mysql database with visual studio code as the text editor. In the final part, testing activities are carried out with a black box testing approach. The test results show that the developed application is functioning properly and in accordance with the development goals. The application of ordering and production applications produced in this study plays a positive role in improving business process performance, and increasing the satisfaction of application users and enterprise customers.

A Study of Perceived Justice in the Relationship Between Complaint Response and Customer Satisfaction: Perspective on the Real Estate Enterprise Customers in the Yangtze River Delta

A Study of Perceived Justice in the Relationship Between Complaint Response and Customer Satisfaction: Perspective on the Real Estate Enterprise Customers in the Yangtze River Delta

Innovative types of strategy applied in businesses and example from application

Innovative types of strategies applied in enterprises are more in focus in today's business world. These types combine the different goals and objectives of businesses, resulting in innovation and creativity. Innovative strategies include the use of various new ideas, technologies and services provided to customers and their application in various business areas of the enterprise. These types create new values for the enterprise's customers or investors and increase their competitiveness. Several examples can be given for enterprises in the application of innovative strategies. For example, Apple has successfully implemented innovative strategies in the field of technology by introducing new products such as iPhone and iPad. This strategy increases Apple's investment value by providing innovation to customers. Also, Amazon, characteristically, applies an innovative strategy in the presentation of online stores. Amazon leverages technology to make customer orders faster and easier. This type of innovative strategy improves the customer experience in the shopping process and increases the likelihood of repeat orders.

Factors of Loans' Service Quality Affecting the Satisfaction of Small and Medium Enterprises Customers in Vietnam

Factors of Loans' Service Quality Affecting the Satisfaction of Small and Medium Enterprises Customers in Vietnam

МАРКЕТИНГОВИЙ АУДИТ В СТРУКТУРІ ПОСЛУГ КОНСАЛТИНГОВИХ КОМПАНІЙ УКРАЇНИ

The article devoted to the study of marketing audit in the structure of services of consulting companies in Ukraine. The relationship between such concepts as "marketing system of interaction", "consulting interaction" and "effect of communicative convergence", which formed during the provision of consulting services, found out. The degree of maturity of the consulting market in Ukraine for the period 2010–2021 studied, within the framework of the KVED sector "Professional scientifi c and technical activity", the types of services of which structured into groups in similar areas. According to the results of the assessment, it established that the market is not yet mature, but it is during the crisis period that the interest of business entities in marketing increases. It determined that, of course, a large share of the market occupied by a conditionally defi ned group I, however, group II, the main share of which is the direction of marketing activities, has a clear positive trend. The concepts of "audit" and "audit of fi nancial statements" within the framework of legislative acts investigated. The views of scientists on the content of the concept of "marketing audit" considered and the author's defi nition of this defi nition proposed. According to the author, "marketing audit" is a separate type of consulting services, during which intellectual products created in the course of diagnosing and optimizing the marketing activities of an enterprise in accordance with the marketing strategy and taking into account the general goals of enterprise management. Marketing audit measures as a type of consulting services described. A comparative description of the concepts of "audit of fi nancial statements" and "marketing audit" developed within the framework of the main features: the person who provides services; control over the person providing the services; company providing services; documents on the results of the inspection; evaluation of the work to confi rm the reasonableness of the conclusions; reputation; electronic offi ce. Despite the differences between the audit of fi nancial statements and marketing audit, as well as the weak provision of marketing audit with legislative acts, consulting companies are ready to develop individual marketing audit programs for Ukrainian enterprises. Under these conditions, the main task of a marketing audit should be considered the possibility of introducing, based on the results of the marketing mix, the most effective marketing strategies into the business activities of the customer enterprise within the framework of the distribution policy, product, pricing and communication policy.

ДЕЯКІ АСПЕКТИ ПРАВОВОГО РЕГУЛЮВАННЯ АУТСОРСИНГУ В УКРАЇНІ

The article notes that legal regulation of outsourcing in Ukraine is based on several laws and regulations. The author analyses the lack of unity in the use of the conceptual apparatus in the field of accounting outsourcing, which necessitated a study of the historical aspects of the emergence of this concept and the peculiarities of its interpretation in various areas. It is determined that at the legislative level there are no clear requirements for external entities to conduct accounting. Many problems in organizing cooperation between an outsourcer and a customer enterprise arise due to the lack of thoughtfulness of the outsourcing agreement. The author substantiates the issues that should be disclosed in an accounting outsourcing agreement (terms of the agreement, including the list of services provided, the start and end dates of the agreement, the customer's requirements for the qualifications of outsourcers, the procedure for reporting by the outsourcer on the services provided, the liability of the outsourcer and the customer, the procedure for compensation for losses, the procedure for early termination of the agreement). The author proves that when concluding an outsourcing agreement, it is necessary to use the concepts approved by the Tax Code of Ukraine.

PENGARUH KREDIT MODAL KERJA TERHADAP PROFIT NASABAH (Studi Pada Nasabah UMKM PD. BPR NTB Sumbawa)

This study aims to determine the effect of working capital credit (KMK) on increasing profits for micro, small and medium enterprise customers (UMKM) in PD. BPR NTB Sumbawa. This research is a causal associative research conducted to examine the effect of working capital loans (KMK) on increasing the profit of UMKM customers in PD. BPR NTB Sumbawa. The type of data used is quantitative data in the form of respondents' responses in answering questionnaire questions distributed to research respondents. The population in this study are all UMKM customers at PD. BPR NTB Sumbawa totaling 212 people. The sample was taken using the Slovin formula with a margin of error of 10% so that the sample in this study was 68 people. The data that has been collected will then be processed using the SPSS program to be studied using techniques that include simple linear regression analysis, individual parameter hypothesis testing (t test), and determinant coefficient test (R2). The conclusion obtained from the results of this study is that working capital credit has a positive and significant effect on the profit of micro, small and medium enterprise customers (UMKM) in PD. BPR NTB Sumbawa. The degree of influence of working capital credit on the profit of micro, small and medium enterprise customers (UMKM) in PD. NTB Sumbawa is 85.8%, while the remaining 14.2% is influenced by other variables outside this research model, such as business experience, workforce, level of education, business partnerships, technology, marketing outreach, and others.

The Antecedent Factors Influencing Long-term Relationship Orientation in Overseas B2B Markets

Purpose – Based on the past overseas business experiences of China Business to Business (B2B) enterprises, this study focuses on the influence of relationship marketing factors on the long-term relationship orientation of trading partners. First, this study discusses whether the relationship marketing factors in B2B environment-information sharing, customer orientation and interdependence will lead to the relationship satisfaction of enterprise customers. Then, it discusses whether relationship satisfaction leads to long-term relationship orientation of corporate customers. Finally, the mediating role of relationship satisfaction between relationship marketing factors and long-term relationship orientation is analyzed. Design/Methodology/Approach – The data were collected through questionnaires, and the persons in charge of sales and purchases of 350 B2B enterprises in China were investigated. Finally, 296 valid questionnaires were used for research and analysis. Findings – The analysis results of this study are summarized as follows: First, this study reveals the positive influence of relationship marketing factors such as information sharing, customer orientation and interdependence on relationship satisfaction. Second, relationship satisfaction is confirmed to have a positive impact on long-term relationship orientation. Third, the analysis of the mediating effect of relationship satisfaction shows that “relationship marketing factors lead to long-term relationship orientation through relationship satisfaction. Research Implications – This study confirms that information sharing, customer orientation, and interdependence are key factors that shape relationship satisfaction. Managers of B2B companies should have a clear understanding of relationship marketing. All policies and behaviors of an enterprise must be guided by the interests and needs of enterprise customers and ran through the entire process of production and marketing. Enterprises should strengthen two-way communication with corporate customers to understand each other’s needs and gradually form interdependent relationships with corporate customers. They should provide customers with comprehensive and thoughtful services, so that they can have a sense of identity and belonging to the enterprise, and then achieve relationship satisfaction and be willing to maintain a long-term relationship.

The Development Trend of China’s Agricultural Product Cold Chain Logistics from the Perspective of Big Data

With the gradual prosperity of social economy, people’s demand for agricultural products consumption has also gradually increased. Through the efficient introduction of big data technology, we can optimize and innovate the management system of agricultural cold chain logistics enterprises, realize the modernization of enterprise logistics management, and effectively improve the management efficiency of agricultural cold chain logistics enterprises. Using big data technology can improve the efficiency of information docking, improve the stickiness of enterprise customers, and speed up the value-added of cold chain logistics data. This study introduces the common clustering algorithms in the field of cold chain logistics, with emphasis on the spectral clustering algorithm. The spectral clustering algorithm not only reduces the error rate but also significantly reduces the time spent in the clustering process, which shows the effectiveness and feasibility of the application of spectral clustering algorithm in China’s agricultural cold chain logistics industry.

Building a model for planning rapid delivery of containers by rail under the conditions of intermodal transportation based on robust optimization

This paper considers the possibility of devising a technology of fast railroad communication for the transportation of containers between the port and customer enterprises in the course of intermodal transportation. The purpose of technology development is to reduce the share of the use of trucks on intermodal routes and thus solve a number of related environmental, transport, municipal, and economic problems. The devised technology is based on the principles of bringing the railroad as close as possible to the end points of the route, minimizing the number of intermediate modes of transport, and enabling the maximum speed of movement of containers by rail. For this purpose, the use of MetroCargo™ freight terminals and CargoSprinter modular trains is proposed. In the course of the study, the task to reliably plan the operation of the fleet of such trains for the delivery of containers between the port and enterprises under the conditions of "noisy" initial data was set and solved. To this end, the problem was formalized in the form of a model of mixed programming, based on the principles of robust optimization. To optimize the model taking into consideration the principles of robustness, a procedure was proposed that uses a two-circuit genetic algorithm. As a result of the simulation, it was found that the resulting plan was only 6.5 % inferior to the objective criterion of the plan, which was compiled without taking into consideration robustness. It was proved that the devised model makes it possible to build an operational plan for the delivery of containers by rail, which is close to optimal. At the same time, the plan is implemented even in the case of the most unfavorable set of circumstances in the form of delays, shifts in the time windows of the cargo fronts, etc., that is, under the actual conditions of the transport process

Управление производственным риском, обусловленным взаимодействием угледобывающих и сервисных предприятий

Outsourcing of service and ancillary work, as a way to increase production productivity while reducing costs, is increasingly used in coal companies. At the same time, a significant proportion of industrial injuries at service and auxiliary enterprises is formed due to the lack of clear regulations for their interaction with mining enterprises. Therefore, the problem of interaction between service and coal mining enterprises of a coal company is considered in the aspect of production risk management. The analysis showed that the legal documents of coal mining enterprises do not contain requirements for the formation and provision of safe working conditions and briefings for third-party workers, and there are no clear boundaries for the responsibility of the parties in case of incidences. The main difficulty in creating safe working conditions for the employees of service enterprises is as follows: it is not defined who exactly, the contractor or the customer, should allocate resources to ensure safe working conditions; the work on ensuring the safety of employees of contracting organizations by the heads of the main enterprises often does not fall into the zone of their attention, since they are busy with their own production problems and tasks. To eliminate these shortcomings, it is advisable to form a unified mechanism for managing production risk for the main and contracting enterprises, which should include measures to create safe working conditions for contractors. The basis of this mechanism should be the control of hazardous production situations. At the same time, situations that arise at the junction of the responsibility of contracting organizations and customer enterprises should be singled out in a separate group - joint operations. The article presents the results of the implementation of the proposed mechanism obtained in the course of the joint work of coal mining enterprises with the Department of Degassing and Utilization of Methane, and the enterprise PE «Spetsnaladka» operating in the underground conditions at the mines of the association AO «SUEK-Kuzbass».

The Influence of Customer Trust and Value on Customer Loyalty Small and Medium Business (Smes) PT Bank Rakyat Indonesia Branch Office Cilegon

Small and Medium Enterprises (SMEs) Customer Loyalty can be created through customer trust and value. In this study, specifically discusses the loyalty of Small and Medium Enterprises (SMEs) customers at PT. Bank Rakyat Indonesia Cilegon Branch Office. This study aims to determine the effect of two independent variables, namely the trust variable and customer value on the dependent variable, namely the loyalty variable of Small and Medium Enterprises (SMEs). The method of data collection in this study is to use a questionnaire, observation and documentation. The number of samples in this study was 1 00 respondents. Then an analysis was carried out on the data that had been obtained using the quantitative analysis method. The results of the study show that trust has a positive influence on the loyalty of Small and Medium Enterprises (SMEs) customers and customer value also has a positive influence on the loyalty of Small and Medium Enterprises (SMEs). positive on the loyalty of Small and Medium Enterprises (SMEs) customers of PT Bank Rakyat Indonesia Cilegon Branch Office

Farklı Muhasebe Düzenlemelerine Göre Hazırlanan Finansal Tabloların Dönüşüm Sürecinin Değerlendirilmesi Üzerine Bir Araştırma

Bu çalışma, Türkiye’de bağımsız denetime tabi olan işletmelerin Muhasebe Sistemi Uygulama Genel Tebliğlerine (MSUGT) göre hazırlanan finansal tablolarının Türkiye Muhasebe / Finansal Raporlama Standartlarına (TMS / TFRS) ya da Büyük ve Orta Boy İşletmeler İçin Finansal Raporlama Standardına (BOBİ FRS) dönüştürülmesi sürecinin değerlendirilmesi amacıyla yapılmıştır. Bu amaçla çalışmada nitel araştırma yöntemi uygulanmıştır. Yarı yapılandırılmış görüşme formu kullanılarak bağımsız denetim şirketlerinde çalışan ve finansal tabloların dönüşüm sürecinde aktif rol alan 25 meslek mensubuyla yüz yüze ya da çevrimiçi görüşmeler yapılmıştır. Çalışmada, katılımcıların çoğunluğu tarafından ikili muhasebe sisteminin daha sağlıklı ve faydalı bulunmasına rağmen işletmelerin muhasebe altyapıları ve sistemin getireceği ilave maliyetler nedeniyle uygulanmasının zor olduğu tespit edilmiştir. Katılımcıların dönüşüm sürecinde en çok müşteri işletmeden talep edilen bilgi ve belgelerin temin edilmesinde zorlandığı ve nakit akış tablosunun hazırlanmasında daha fazla sorun yaşadıkları ortaya konmuştur. Ayrıca, katılımcıların büyük çoğunluğu tarafından dönüşüm yoluyla hazırlanan finansal tablolarda sunulan bilgilerin faydalı finansal bilginin taşıması gereken niteliksel özelliklere sahip olduğu düşünülürken, bazı katılımcılar sunulan bilgilerin zamanında sunum özelliğine sahip olmadığını düşünmektedirler. Farklı düzenlemelere göre yapılan raporlamanın gereksiz olduğunu belirten katılımcılar, işletmelerin tek bir düzenlemeye göre raporlama yapmalarının ve bu düzenlemenin de TMS / TFRS’ler olması gerektiğini ifade ettikleri görülmüştür. Ancak mevcut uygulamada olduğu gibi iki farklı düzenlemeye göre raporlama yapmaya devam edilmesi halinde katılımcıların büyük çoğunluğu tarafından BOBİ FRS’nin tercih edildiği tespit edilmiştir.

Research on Consumers’ Perceived Value of Online Garment Customisation

Abstract With the development of the Internet, consumers began to pursue personalised services and products. However, little systematic research on consumers’ online garment customisation behavior has been conducted. Garment customization enterprises rely on consumer behaviour which is difficult to accurately judge. In order to better understand online consumers’ purchase intention of garment customization, this paper studies consumers’ perceived value. Through literature reading, group discussion and other methods, this paper constructed a theoretical model of eight measurement dimensions, and conducted factor analysis on the 321 questionnaires collected. Five key dimensions were obtained: the website comprehensive function, personalised service, product quality, emotional demand and social value. To test the comprehensive attitude of consumers to the results of this model, a fuzzy comprehensive evaluation was carried out. The results show that consumers have a high degree of recognition of the research results and acceptance of the research model, among which the recognition of product quality and website comprehensive function are the highest.

Technician Collaboration and Routing Optimization in Global Maintenance Scheduling for Multi-Center Service Networks

With the popularization of service-oriented manufacturing, the current operation & maintenance (O&M) has shifted from traditional in-house maintenance to proactive outsourcing maintenance. It is paramount for an original equipment manufacturer (OEM) to provide timely and cost-effective maintenance schemes to geographically distributed customer enterprises. Interestingly, transportation theories could be combined to facilitate multi-location O&M management. In this paper, a transportation-oriented cross-regional opportunistic maintenance (TCOM) policy is developed for solving O&M optimizations and planning real-time schemes for the multi-center service network. The optimization model of this TCOM policy addresses several inter-related decisions: (1) most suitable maintenance times for each leased machine, (2) cost-effective arrangements of technician teams to perform maintenance tasks, and (3) optimal service routes for required teams. We not only integrate maintenance grouping and technician routing, but also investigate the new issues arising from the collaborative sharing of technician teams belonging to different maintenance centers. Numerical examples show that this TCOM policy can achieve significant cost-saving in cross-regional maintenance grouping and multi-location routing optimization for OEMs. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Note to Practitioners</i> —This paper is motivated by the critical problem of computing an optimal maintenance policy for the multi-center service network of geographically distributed production systems to achieve a timely and cost-effective O&M management. We consider individual machine degradations, complex maintenance opportunities and network logistics optimization to establish a global maintenance scheme for the multi-center service network. The existing approaches are to schedule the preventive maintenance (PM) for a single machine or multi-unit leased system, which is unilateral and cannot be applied to multi-location production systems. Although the network opportunistic maintenance policy has been proposed in the literature for maintenance grouping and technician routing problem, it still does not consider the limited workforce resource and the collaborative sharing of technician teams from different maintenance centers. To fill this literature gap, in this paper, we develop the TCOM policy to determine the optimal maintenance timetable for leased machines, as well as the cost-effective service route of technician teams belonging to multiple maintenance centers, so as to conduct timely and cost-effective PM on multi-location production systems. Compared with the conventional maintenance policy, our adaptive policy greatly reduces the total outsourcing maintenance cost in long-term O&M services.

Effect of Organizational Culture and Supervision on Employee Performance through Organizational Commitment as Mediation Variable at PT Telecommunication Indonesia Regional I Sumatera

The purpose of this study was to analyze the decline in the number of corporate enterprise customers and government agencies for 3 consecutive years resulting in a decrease in the revenue of PT. Telkom Indonesia Regional 1 Sumatra. Employees are slow in responding to consumers who want to complain about disconnected internet connections at home or at corporations. There are still errors in the work that result in the employee's target not being achieved this is due to the less than optimal supervision of superiors. This type of research is causal with a quantitative approach. The population in this study were 160 employees and the sample of this study was 80 employees. Data collection methods used are questionnaires, interviews and documentation studies. The data analysis method used descriptive statistical analysis and SEM PLS 3. The results of this study found that organizational culture had a positive and significant effect on employee performance, supervision had a positive and significant effect on employee performance, organizational culture had a positive and significant effect on organizational commitment, supervision had a positive and significant effect on employee performance, and organizational culture had a positive and significant effect on organizational commitment. significant effect on organizational commitment, organizational commitment has a positive and significant effect on employee performance. Then indirectly organizational culture affects employee performance through organizational commitment and indirect supervision of organizational culture affects employee performance through organizational commitment. Keywords: Effect Organizational Culture, Supervision, Organizational Commitment and Employee Performance.

Analysis of Customer Satisfaction with the Quality of Energy Market Services in Poland

Environmental protection, sustainable development, quality, and value have become the goals of societal development in the twenty-first century. As the core of environmental protection, the new energy sector has become a widespread trend. In this article, we will look at how well and how satisfied customers are with the energy market’s service. A literature review of energy sector quality and value issues was conducted. The survey was conducted in 2021 in Poland with over 2404 respondents by the CAWI survey. Additionally, it was given a qualitative analysis. In the next step, we applied selected quality management methods and tools. The results of the study clearly show that the respondents expect energy companies to become more involved in building customer–enterprise relationships. Research shows that employees of energy companies should be trained more often in the field of customer service, especially in terms of an individual approach to the customer, which has value for the customer. The authors propose ways to build an arrow diagram to increase customer satisfaction levels. A model of elements determining quality as well as value for clients in the energy market was built.

ADVANTAGES AND RISKS OF ACCOUNTING OUTSOURCING

The purpose of the article is to study the advantages and risks of accounting outsourcing and justify the feasibility of its use as a method of modern accounting at enterprises of Ukraine. Methodology. The theoretical and methodological basis of the study is a systematic approach to the study of practical tools for the implementation and institutional support of the development of accounting outsourcing. In the process of research and systematization of the obtained results, general scientific and special methods wereused: abstract-theoretical; historical; dialectical; induction and deduction, analysis and synthesis; formalization and comparison. Results. One of the ways to solve this complex problem is the transfer of accounting of the enterprise to specialized firms on the terms of application of accounting outsourcing. This form of accounting allows enterprises to focus on the most profitable activities and reduce the cost of maintaining their own accounting structure. According to the results of the study of the legislative framework of Ukraine, literary sources and practical application, a generalized characteristic of the essence of outsourcing has been formed. The analysis of advantages and risks of alternative accounting options is carried out and factors that encourage enterprises to switch to accounting outsourcing are identified. It is established that accounting services on the terms of outsourcing in Ukraine are provided both directly for accounting and financial reporting, and for the performance of works that are not related to the current accounting. The main factors that prompt enterprises to the need to switch to accounting outsourcing are: a high level of loading from the processing of accounting information, a significant amount of overhead costs; frequent changes in legislation; lack of highly qualified accounting staff. Customers of protein outsourcing services are: large companies and banks that are able to ensure transparency of information; foreign companies, banks and their branches accustomed to transparency of information; state organizations with legal information; young enterprises for which outsourcing is necessary at the stage of outsourcing; private entrepreneurs and small businesses. It is confirmed that outsourcing, as a form in the organization of accounting at the enterprise, is an object of increased risk. To minimize their risks, the customer may fix in the contract the level of liability of the parties and the conditions for compensation of possible losses. Practical implications. The development of the outsourcing services market in Ukraine requires a modern accountant not only to know accounting and tax legislation, but also the ability to navigate business processes and own software. Modern achievements of automation of accounting processes and information processing affect the form of record keeping and the organization of accounting, allowing you to choose external accounting entities in order to reduce costs. According to the results of the study, the stages of the sequence of the process of outsourcing the accounting process of the customer enterprise are proposed. Value/originality. Accounting outsourcing, with proper regulatory and high-quality methodological support, has every opportunity to become a promising direction in the organization of accounting work at the enterprise. Well-built and implemented outsourcing services should ensure an increase in labor productivity and efficiency of customer information systems, reduce risks during the modernization of existing systems and the introduction of new ones.

A Cloud-Fog Continuum Computing Architecture for Cyber-Manufacturing Systems

Cyber-Manufacturing System (CMS) is a vision for the factory of the future, where physical components and processes are seamlessly integrated with computing processes to form highly adaptive and responsive manufacturing operations. In CMS, manufacturing resources and capabilities are digitized and shared with users and stakeholders through a local area network (LAN) and the Internet. CMS aims to utilize the manufacturing data obtained during all product lifecycle phases to provide agile and scalable manufacturing solutions. Currently, a centralized cloud-based computing environment supported by the distributed Internet of Things (IoT) devices network is used to enable the typical functionalities—such as manufacturing resource sharing and large-scale manufacturing collaborations. However, facing the explosion of manufacturing data from factory floors, cloud-based computing solutions show limitations in providing low-latency services, performing real-time state analysis, configuring the machines, and controlling other executors in the physical manufacturing end. Furthermore, private production data and technical details cannot be appropriately masked in the public cloud platform. In this research, a Cloud-Fog Continuum Computing Architecture is introduced to better utilize and govern the manufacturing data for manufacturing enterprise stakeholders and customers in CMS. A Hadoop-Raspberry Pi computing system is presented as a proof-of-concept of the proposed continuum computing mechanism to provide machining services in CMS.