Employee Communication Research Articles

Impact of Symmetrical Internal Communication on Determinants of Organizational Employee Performance

The impact of Symmetrical Internal Communication on employee performance factors is explored in this study. Quality employee relationships and supportive attitudes toward the organization could be the outcome of excellent Symmetric Internal Communications. Scholars of public relations have validated this link. As a result, there is a lack of studies on the mechanisms via which Symmetrical Internal Communication affects Employee Performance. However, few researchers look into the aspects that may aid businesses in designing a Symmetrical Internal Communication system in order to improve Employee Performance. Internal communication that is symmetrical adds to employee performance, which, in turn, is a predictor of employee satisfaction with their work Symmetrical Internal Communication and organizational identification on employee performance, providing an integrative conceptual framework and suggesting an improved direction for future research using Symmetrical Internal Communication and Social Identity theory from the perspective of employee communication behavior. 385 employees from various organizations in the Colombo district participated in an online poll. The sample included personnel from the Industry, Service, and Agricultural sectors. The questionnaire contains questions that examine a variety of phenomena, such as respondents’ demographic profile, Symmetrical Internal Communication Characteristics, and Employee Performance.

The Role and Potential of Artificial Intelligence and Gamification in Education: The Example of Vakıf Participation Bank

The radical changes brought about by technological advances in education transform and enrich learning experiences by going beyond traditional education methods. Artificial intelligence technologies have the potential to offer personalized educational experiences according to students' individual learning speeds, priorities, and needs. The gamification method makes learning more fun and interesting and increases students' motivation, and gamification components such as competition, cooperation, and reward allow students to learn more deeply. The combined use of artificial intelligence and gamification has the potential to provide students with a more effective, engaging, and personalized educational experience and will continue to shape changes in education in the future. This study aims to examine the role, potential, and effects of artificial intelligence (AI) and gamification, two innovative approaches in education. Through the example of Vakıf Participation Bank, the impact of the gamification method used in performance monitoring and internal communication on the internal communication, behavioral psychology, job performance, and training of the organization's employees is highlighted. With this study, it is thought that the use of gamification methods in internal communication, employee performance management, and training methods will benefit organizations by shedding light on their work in these areas.

Losses VS Opportunities: Principles of Lean Management in the Academic Field

Currently, the concept of lean management is increasingly becoming the focus not only of representatives of the production sector, but also of educational and scientific organizations, healthcare organizations, government and regional authorities, etc. In this article, the authors show that the implementation of lean management principles and tools in the activities of academic organizations allows you to “restart” many processes and reduce the loss of quality and productivity by several times without significant costs. The first part of the article describes the main stages of the formation of the lean management concept and the contribution of Russian scientists (A.K. Gastev, I.V. Rebelsky (the basics of lean mental labor)) to the development of both methodological and practical recommendations that currently constitute the core of the philosophy of lean manufacturing and management. The central place in the article is devoted to the features and classification of losses in relation to both the activities of the organization as a whole and the activities of scientific and pedagogical workers (along with the “classical” classification of losses developed by T. Ono and J. Liker, ten features were emphasized to identify losses in the academic field). Among the reasons that led to an increasing interest in the use of lean management technologies in the academic field, the authors highlight the following ones: strengthening management and formalization in assessing performance indicators, strengthening information asymmetry, changing the level and quality of communication of employees, updating the problem of precarization of scientific and pedagogical workers’ employment and gradual blurring of the boundaries between work and rest. In the final part of the article, a set of recommendations was formed to identify losses in the activities of scientific and pedagogical workers, and an algorithm for their elimination was proposed.

Staying silent during a crisis: How workplace factors influence safety decisions in U.S. nurses

RationaleIt is critical for healthcare organizations to promote upward communication of safety information to ensure safety issues experienced on the work floor are promptly identified and addressed, especially during crisis events. ObjectiveThis study investigates mechanisms through which workplace factors affect nurses' motivation to speak up about safety issues, and ultimately their safety behaviors, in a pandemic work environment. MethodThe work experiences of 152 frontline U.S. nurses were captured across three time-points during the height of a global pandemic. ResultsFindings indicate that nurses who experienced a greater frequency of pandemic-related demands and/or perceived a greater social risk associated with voicing concerns were more likely to remain silent about safety issues due to job-related constraints or a fear of negatively impacting their reputation, respectively. As a consequence, nurses were more likely to bypass safety protocols while completing work tasks, especially those who had a lower risk propensity. ConclusionThese findings advance the literature on workplace safety by investigating factors that affect employee communication and ultimately safety workarounds in nurses within the context of a global pandemic.

Analysis of Communication, Knowledge Management, Teamwork, Ability, and Performance of Private Sector Employees in the City of Semarang

The objective of this study is to scrutinize the impact of communication, knowledge management, teamwork, and capability on the performance of employees. The research utilized a quota sampling technique, involving a total of 344 employees. The factors under investigation were communication, knowledge management, teamwork, capability, and employee performance. The results from the hypothesis testing indicated that communication significantly improves employee performance. Moreover, it was discovered that capability considerably augments employee performance via knowledge management and teamwork. The research emphasizes the crucial contribution of capability in enhancing employee performance. It was also verified that knowledge management and teamwork significantly contribute to employee performance. To sum up, this study offers important perspectives on the elements affecting employee performance, underlining the significance of communication, knowledge management, teamwork, and capability.

Impact of Work Discipline, Work Environment, Communications and Motivation on Employee Performance in PT. KAI Gubeng Surabaya

The aim of this study is to see how the work discipline, work environment, communication, and motivation of employees affect their performance. This study involved a staff member of Gubeng Surabaya's PT. KAI, consisting of 217 people. Purposive sampling process using certain standards. This research is a quantitative type. Double linear regression analysis applied to the research model. This study showed that the variables of work discipline, work environment, communication, and motivation have a significant influence on employee performance, both individually and collectively. The work environment, motivation, communication, and discipline were the four free variables that simultaneously had a substantial impact on the employee's performance, as demonstrated by the results, which had a significance value on the F test of 0,000, or less than 0.05. Results of the analysis of the determination coefficient (R2) indicated that the value of R2 was 64.8% of the influence of the variable free on the dependent variable. Other variables not included in this study affect the remaining portion.

Корпоративная система обмена сообщениями

The article raises the problem of the need to develop specialized software for internal communication of employees of a construction company. The general vision of the program is defined, the main functional requirements are formulated and the software architecture of the system is developed. The resulting system is a cross-platform Web application that allows the exchange of information in various forms (text, audio, video). The current project, after clarifications, allows you to proceed to the preparation of a technical specification, and then to the development of a software product.

PENGARUH SERVANT LEADERSHIP STYLE DAN KOMUNIKASI INTERPERSONAL TERHADAP MOTIVASI KERJA PEGAWAI MELALUI KOMITMEN ORGANISASI.

The purpose of this study, among others, is to describe work motivation, organizational commitment, Servant Leadership Style and interpersonal communication of employees at the Pusda Office of Bojonegoro Regency. To analyze the influence between Servant Leadership Style and interpersonal communication on organizational commitment. To analyze the effect of Servant Leadership Style, interpersonal communication and organizational commitment on employee work motivation. To analyze the influence between Servant Leadership Style and interpersonal communication on employee work motivation through organizational commitment. This type of research is explanatory research and the approach in this research is quantitative. The population of this study were all employees of the Pusda Office of Bojonegoro Regency, amounting to 52 people. The right technique in this research is using total sampling or saturated sampling, so the sample used is 52 people. In this study, data analysis used Structural Equation Modeling (SEM) and PLS (Partial Least Square) software. The results showed Servant Leadership Style, interpersonal communication, organizational commitment and work motivation in the high category. There is no significant effect between Servant Leadership Style on organizational commitment. There is a significant influence between interpersonal communication on organizational commitment. There is no significant effect between Servant Leadership Style on work motivation. There is a significant influence between interpersonal communication on work motivation. There is a significant influence between organizational commitment to work motivation. There is no significant effect between Servant Leadership Style on work motivation through organizational commitment. There is a significant influence between interpersonal communication on work motivation through organizational commitment

Investigating the Relationship between Resilience and the Situation of Risk in the Face of Natural Disasters

Creating cities resilient in multiple dimensions could be appropriate and economic thanks to strengthening town structure to alter crises and natural and unnatural hazards. Therefore, the aim of this study is to investigate the connection between the resilience in the city of Sari and the risk situation towards natural disasters. Data analysis with geographic information system (GIS), Decision making trial and evaluation laboratory (DEMATEL), and analytic network process (ANP) is carried out. The variables studied to explain the resilience of the city of Sari are the conditions of open spaces, incompatible land uses, land bed, building resistance, access, property, density, which are evaluated in the presented paradigm. After collecting the scores and multiplying the scores by the coefficients obtained from the statistical procedures of an urban resilience model, the final computation of urban resilience in Sari was performed. The results show that its value has been calculated as 5.44398, which shows that there is an urgent need to develop programs and reform structures to increase the level of resilience in this urban area. One of the effective factors in urban resilience is the high level of social participation in crisis, which is necessary in this area. It is suggested to create educational programs in the community, so that they can maximize the level of communication and participation of employees.

Perceived Communication Barriers With Career Management: An Assessment in Terms of Demographic Variables

The aim of this study is to investigate the relationship between perceived communication and career management of employees working at various levels in different sectors in Turkey in terms of demographic variables. The research covers 260 employees working in the public and private sectors in Istanbul. Results showed that employees’ perceived communication barriers have a significant negative and weak correlation with career management and also regression analysis indicated the same results. Further, differences were reported for participants’ age and work experience in terms of perceived career management and no significant differences were found for the other demographic variables in terms of employee communication barriers and career management. Based on the findings, it is suggested that to increase the positive perceptions of career management of employees, communication barriers should be eliminated and organizational communication effectiveness should be improved.

DIGITALIZATION OF LEADERSHIP COMMUNICATION, WORK MOTIVATION, AND NURSE PERFORMANCE: A LITERATURE REVIEW

Background: Digitalization is a process of transformation from a traditional era to a digital era influenced by technological developments. Digitization affects various aspects of life, including the health sector, especially leadership communication which influences work motivation and nurse performance which is visible during the Covid-19 pandemic. The purpose of this literature review is to identify digitalization in leadership communication, work motivation, and performance of nurses or employees.
 Design: This research design is a literature review.
 Data Sources: Search for articles using four journal databases, namely OWL (Online Wiley Library), Google Scholar, Pubmed, and Science Direct.
 Review Methods: Used PRISMA Flow Diagram to find a total of 11 articles that met the inclusion criteria were reviewed.
 Results and conclusion: The results of the review of the article entitled "Digitalization of Leadership Communication, Work Motivation, and Nurse Performance" found that the digitalization process in leadership communication is fairly difficult. Leaders must be able to use various types of digital communication media in communicating with staff or nurses. When leading transformational digital change, leaders strive for constant communication and coaching-oriented actions. Leaders who can be able to transform well in digitalization will be able to provide good work motivation for staff or nurses. Effective work motivation in the digitalization of leader communication will impact good nurse performance as shown by nurses coming on time, providing fast service, adhering to standards, and making a solid team

Профессиональное общение сотрудников дежурных смен с гражданами, доставленными в служебное помещение дежурных частей органов внутренних дел

The article discusses the professional communication of duty shift employees with citizens brought to the duty unit as a result of a detected crime, administrative offense, incident. The content and structure of communication, its result in the form of mutual understanding, interaction or interpersonal conflict, as well as the patterns of the dynamics of the psychological states of the participants involved are the subject of research.
 The methodological basis of the study was formed by such scientific approaches and principles of cognition as phenomenological, structural, functional, personal, systemic. Methods of scientific and cognitive activity: observation and experience, description, comparison, universal analysis and synthesis, induction and deduction, abstraction, generalization and systematization, analogy, modeling
 The phenomenology of the situation of communication between duty shift employees and a citizen brought to the duty unit often reveals its emotionally intense nature and conflict content, primarily with the protesting detainee, which prevents mutual understanding and interaction of its participants.
 The employee of the duty shift perceives not only the content of the text of verbal information delivered, but also notices the nature of the mental state of a person and his personal characteristics, which generally determine the type of his behavior. This characterizes the employee's professional communication structurally in terms of the perception and understanding of the interlocutor, whose behavior is modeled by the employee in the process of primary observation.
 On-duty shift officers who receive detainees work in conditions of objective overload and chronic fatigue as the main psychophysical condition. The mental state of the employee himself can also be potentially conflicting. The actual behavior of all participants will depend on the correlation and severity of relevant external and internal factors, as well as on the employee's attitude towards constructive behavior and the resolution of a difficult situation.

Trải nghiệm của người bệnh điều trị nội trú tại bệnh viện Răng Hàm Mặt Trung ương Hà Nội năm 2023

Objective: This study is to describe status of the experience of inpatients at National hospital of odonto - stomatology hospital in 2023 and to analyze some related factors. Methods: A cross-sectional descriptive study was conducted on 256 inpatients, using the CAHPS questionnaire. Study time period was from 11/2022 to 5/2023 at National hospital of odonto - stomatology hospital. Results: The percentage of patients with a overall positive experience was 91,4%. In the aspects of hospital experience, the percentage of patients with a positive experience on Communication with doctors was highest (92,6%). Aspect having lowest positive experience rate of inpatients is “treatment in hospital” with only 65,4%. Since then, the research offered a variety of ways to enhance hospital quality in general and patient experience in particular, such as: Enhance training for medical staff in order to increase professional qualifications and communication, form professional supervision teams, and improve communication and behavior of health workers, sanitation employees, and security guards. Key word: Patient experience, CAHPS, patient, inpatient treatment, hospital

Online Employees Communication Behaviours During Crisis in Jordanian Public Hospitals: The Value of Internal Communication Practices

The present study examined symmetrical communication (SC) and transparent communication (TC) by studying crisis employee-organization relationships (EOR) and their causes and effects. The study utilised relationship management theory (RMT) to evaluate crisis-related online employee communication. It examined RMT antecedents and consequences, including EOR, SC and TC. The study conducted an online survey through a questionnaire collecting data from 392 full-time employees at three public hospitals in Jordan. It tested the hypotheses using PLS-SEM. It supported the link between TC and online ECB. The results did not support the hypothesis that SC directly affected online employee communication. The relationships between SC, TC and EOR were also supported. SC, TC, and online employees’ communication behaviour (ECB) were fully mediated by the role of the employee-organization relationships. This study could contribute new knowledge to the literature on internal communication, EORs, and ECB in online settings. Hence, the study examined the theoretical framework of RMT in the context of the healthcare sector and its practical effects on online employee communication during a crisis.

Charitable CEOs and employee protection

In the recent surge of Environmental, Social and Governance (ESG) development, one focus is on human rights protection, while another is continuous strengthening of corporate governance mechanisms. Our study explores these by collecting data on the employee communication from firm corporate social responsibility (CSR) reports and collecting firm practices on employee protection, to examine their association with CEO charitable donations. We posit that a firm with a charitable CEO is likely to have more favorable employee protection policies. Our study of the firm's execution of labor friendly policies and communications shows that charitable CEOs are associated with lower wage inequality, more female workers, higher rate of parental leaves, fewer labor-law violations, better environmental sustainability and better corporate governance. Our results show that CEO behaviors related to empathy increase beneficial treatment of employee and firm's human rights practices.

The influence of employees communication on the practices of occupational health and safety in small scale mining firms inTanzania

Purpose- This article is aimed at analyzing the influence of Employees’ Communication (EC) on the practices of occupational health and safety in small scale mining firms. Methodology- This study applied the explanatory research design whereby information from respondents was collected through quantitative method of the study which provided the statistical generalization of findings (Mashia et al., 2016). This research design was selected because it enables the researcher to have greater control over the accuracy of findings. Data were collected from three regions namely Shinyanga, Arusha and Geita. These regions were selected because they are the dominant regions dealing with mining activities in Tanzania. Findings-The findings revealed that employees’ communication programme has a positive influence on implementation of organization safety support at workplace. Therefore, if the management concentrates on enhancing the employees’ communication accidents, injury cases would be controlled. On the other hand, the results revealed that employees’ communication has positive influence for the implementation of proactive hazard control at workplace. Yeong and Shah ( 2016) any organization which values its human resources tends to maintain health and safety by preparing the health and safety proactive hazard control strategies so as to protect employees at workplace. Conclusion- This article concludes that employees’ communication programmes significantly influence the implementation of OSS and PHC at the workplace. Therefore, organizations can realize safety of employees if there are serious strategies on emphasizing the employees’ communication at workplaces. Keywords: Occupational health and safety, management practices, small scale, employees’ communication, mining firms JEL Codes: M31, E21, D11

The Effect Of Communication And Work Discipline On The Work Productivity Of Employees In Production At PDAM Tirta Galuh, Ciamis District

The purpose of this study was to find out and analyze the description of communication, work discipline and work productivity of production employees at PDAM Tirta Galuh, Ciamis Regency. The effect of communication and work discipline simultaneously on the work productivity of production employees at PDAM Tirta Galuh, Ciamis Regency. The effect of partial communication on the work productivity of production employees at PDAM Tirta Galuh, Ciamis Regency. The effect of work discipline partially on the work productivity of production employees at PDAM Tirta Galuh, Ciamis Regency. This research includes quantitative research in the sense that in this study it uses numbers, starting from data collection to interpreting data with statistical tests. The data collection technique used was a survey method. The data analysis technique used was descriptive statistical analysis and multiple linear regression tests. The results showed that communication was included in the very good category, Work Discipline was included in the good category, and Work Productivity for PDAM Tirta Galuh Ciamis employees was included in the good category. There was a significant effect simultaneously of Communication and Work Discipline on Work Productivity for PDAM Tirta Galuh Ciamis employees. There was a significant influence partially Communication on Work Productivity to employees of PDAM Tirta Galuh Ciamis. There is a partial significant effect of Work Discipline on Work Productivity for PDAM Tirta Galuh Ciamis employees.

Role of a Manager in Managing Information in the Remote Work of Generation Z Employees

The increasing significance of information as an economic resource and a component of competitiveness results in that it has become essential for the smooth functioning and development of modern organisations. Possessing information provides a competitive advantage, which is why information is regarded as a strategic resource of an organisation, which supports various processes including: decision-making, employee communication, and knowledge management. For people from Generation Z, representing the youngest workers on the labour market, the availability of information constitutes a significant attribute of quality of life, as well as quality of work. The significance of information and the resulting information management takes on particular importance in a remote work system. The aim of this paper is to present the views of employees from Generation Z concerning the significance of information and the role of the superior in managing information in a remote work system. The research results presented in this paper are part of a nationwide quantitative study of workers from the youngest generation on the labour market. The study was carried out in December 2022 on a representative sample of Polish Generation Z employees who had experience of remote work. In order to learn the opinions of the young workers concerning the analysed issues, a survey was prepared and the questionnaire technique based on a five-point Likert scale was used. The results of the conducted research indicate that young people from generation Z positively assess the impact of remote working on both the speed of information exchange and the ability to understand the provided information, as well as assess its veracity. They were most appreciative of the speed of information transfer in remote working, and more doubtful about the reliability of the obtained information. In contrast, respondents assessed the amount of information flowing to employees working remotely in a negative manner. As can be seen from the obtained data, respondents appreciate the role of the manager in exchanging information in remote work, especially young employees with short experience in this form of work. Whereas, those with longer experience of remote working and working in micro organisations obtained information mainly from colleagues. However, it should be emphasized that despite the positive assessment of information sharing in remote working and the role played by the supervisor, the interviewed Generation Z employees indicated primarily that they would like to work stationary or in a hybrid manner in the future.

ПЕДАГОГИЧЕСКОЕ МОДЕЛИРОВАНИЕ СИТУАЦИЙ КОММУНИКАЦИИ БУДУЩЕГО ПРОКУРОРСКОГО РАБОТНИКА С ИСПОЛЬЗОВАНИЕМ МАРКЕРОВ ОТНОШЕНИЙ

The aspect of pedagogical modeling of professional communication of a future prosecutor's employee using relationship markers is presented. Model simplifications of professional eventfulness in the practice of educational implementation create certain axiological and behavioral risks. The author suggests using for educational purposes markers of the "prosecutor-addressee" relationship, which algorithmize the semantic tonality of the professional activity of a prosecutor's employee in communication. The experiment shows that presenting students with various relationship markers of typical communication situations creates an indicative basis for the communicative actions of a future prosecutor's employee, helps to assess the diversity of communication events, identify characteristic addressees, determine the strategy and tactics of implementing communicative competencies.

Communication Culture as a Key Professional Skill

The article reflects the culture of communication as effective communication skills in professional activities in the contemporary world. The aim of the article is to study the role of language clichés in professional communication, to determine the role of professional communication in the educational process and to present the structure of business communications and ways to increase their efficiency. The article provides the results of a study on speech interaction in the professional sphere. The authors of the article describe such phenomena inherent in the communication of employees of the penitentiary system, as compliance with the rules of official communication, the rules of language etiquette of teachers, methods of evaluative expressions. Particular attention in the characterization of evaluative expressions is paid to the ways of expressing criticism and praise in professional communication. The article considers language aggression as an unacceptable form of communication. The author identifies ways to combat language aggression. Such aspects of language communication as observance of norms of official communication, rules of language etiquette, and methods of evaluative expressions play an important role in professional activity. Language etiquette is a verbal formula for expressing polite attitudes to people in society. Therefore, learning to follow it is an extremely important task in today’s world for the effectiveness of dialogue and business understanding.