Профессиональное общение сотрудников дежурных смен с гражданами, доставленными в служебное помещение дежурных частей органов внутренних дел

Abstract

The article discusses the professional communication of duty shift employees with citizens brought to the duty unit as a result of a detected crime, administrative offense, incident. The content and structure of communication, its result in the form of mutual understanding, interaction or interpersonal conflict, as well as the patterns of the dynamics of the psychological states of the participants involved are the subject of research.
 The methodological basis of the study was formed by such scientific approaches and principles of cognition as phenomenological, structural, functional, personal, systemic. Methods of scientific and cognitive activity: observation and experience, description, comparison, universal analysis and synthesis, induction and deduction, abstraction, generalization and systematization, analogy, modeling
 The phenomenology of the situation of communication between duty shift employees and a citizen brought to the duty unit often reveals its emotionally intense nature and conflict content, primarily with the protesting detainee, which prevents mutual understanding and interaction of its participants.
 The employee of the duty shift perceives not only the content of the text of verbal information delivered, but also notices the nature of the mental state of a person and his personal characteristics, which generally determine the type of his behavior. This characterizes the employee's professional communication structurally in terms of the perception and understanding of the interlocutor, whose behavior is modeled by the employee in the process of primary observation.
 On-duty shift officers who receive detainees work in conditions of objective overload and chronic fatigue as the main psychophysical condition. The mental state of the employee himself can also be potentially conflicting. The actual behavior of all participants will depend on the correlation and severity of relevant external and internal factors, as well as on the employee's attitude towards constructive behavior and the resolution of a difficult situation.