Abstract
Objective: This study is to describe status of the experience of inpatients at National hospital of odonto - stomatology hospital in 2023 and to analyze some related factors. Methods: A cross-sectional descriptive study was conducted on 256 inpatients, using the CAHPS questionnaire. Study time period was from 11/2022 to 5/2023 at National hospital of odonto - stomatology hospital. Results: The percentage of patients with a overall positive experience was 91,4%. In the aspects of hospital experience, the percentage of patients with a positive experience on Communication with doctors was highest (92,6%). Aspect having lowest positive experience rate of inpatients is “treatment in hospital” with only 65,4%. Since then, the research offered a variety of ways to enhance hospital quality in general and patient experience in particular, such as: Enhance training for medical staff in order to increase professional qualifications and communication, form professional supervision teams, and improve communication and behavior of health workers, sanitation employees, and security guards. Key word: Patient experience, CAHPS, patient, inpatient treatment, hospital
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