Emotional Intentions Research Articles

Emotional design: the development of a process to envision emotion-centric new product ideas

There is ample evidence, in many sectors, of the crucial importance of the emotional experiences in the interaction between users and products. Generating products with richer and significant emotional features is a complex challenge. In order to better face this challenge, professionals responsible for designing and developing new products could be facilitated with techniques and tools to understand emotions and to convey specific emotions in the new products. This paper presents the development of a process to support product design teams to envision emotion-focused new product ideas - Emotion-Driven Innovation (E-DI). We have adopted the process research methodology proposed by Platts, which encompasses four main steps: 1) state-of-the-art review, 2) process creation, 3) process development, and 4) process validation. This paper presents the results of the three first steps. The state-of-the-art literature review has been the foundation of the process creation step, which resulted in a three-phase workshop-based process: Emotion Knowledge Acquisition, Emotion Goal Definition, and Idea Generation. In the third step of the research methodology, the feasibility, usability, and utility have been tested through four studies which have involved master design students from Portugal and Italy. The results of these four tests show that Emotion-Driven Innovation process supports designers 1) to identify the occurrence of emotions in certain category of products present in the market, 2) to apply this information to make strategic decisions when defining the emotional intentions for the new product, and 3) to focus their creative thinking to develop strong and meaningful emotion-centric ideas.

АВТОРСКАЯ СТРАТЕГИЯ СУБЪЕКТИВИЗАЦИИ ПОЗИЦИИ ЧИТАТЕЛЯ В АНГЛОЯЗЫЧНОЙ ЛИТЕРАТУРНОЙ КОММУНИКАЦИИ КСЕНОНАРРАТИВА

The article examines the process of subjectifying reader’s attitude in literary communication, i.e. reader’s personal acceptance of author’s statement. The paper analyzes lexical and emotional-evaluative linguistic means in xeno-narrative texts (narrations within the discourse of crosscultural interaction) and the readers’ reviews corpus. The findings indicate that subjectification process, i.e. the understanding of author’s meaningful and emotional intentions, differs among readers with various national worldviews.

Retracted article: An analysis on the emotional approach to segmentation: A study of yoga tourism

We, the Editors and Publisher of Journal of Convention & Event Tourism, have retracted the following article:Pramod Sharma & Jogendra Kumar Nayak (2019) An analysis on the emotional approach to segmentation: A study of yoga tourism, Journal of Convention & Event Tourism, 20:1, 1–23. DOI: 10.1080/15470148.2018.1509038It was brought our attention that the manuscript contains significant overlap with a previously published source:Sameer Hosany, Girish Prayag (2015) Patterns of tourists' emotional responses, satisfaction, and intention to recommend, Journal of Business Research, 66.6, 730–737. DOI: 10.1016/j.jbusres.2011.09.011Following notification, we investigated in accordance with Committee on Publication Ethics (COPE) guidelines on plagiarism.Overlap includes general paraphrasing of the earlier manuscript, specifically the flow of the introduction, literature review, methodology, results, and references. Therefore, we have determined that publication of retraction is the best course of action.The retracted article will remain online to maintain the scholarly record, but it will be digitally watermarked on each page as “Retracted.”

The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention

The objectives of this paper are to assess the levels of job demand, emotional demand, emotional exhaustion and employee turnover intention and to examine the relationships among these concepts in the context of three selected apparel manufacturing firms in Eastern region of Sri Lanka. Employee absenteeism and turnover are key issues of apparel firms in Sri Lanka. In order to achieve the objectives of this paper, a questionnaire based survey was conducted among 153 employees of apparel firms and collected data were analyzed by using univariate and bivariate techniques. The findings of this paper revealed that there is a strong positive relationship between emotional demand and emotional exhaustion, emotional demand and turnover intention, job demand and turnover intention, and emotional exhaustion and turnover intention. At the same time, there is a moderate positive relationship between job demand and emotional exhaustion. The findings of the study have various managerial implications for the apparel manufacturing firms to prevent or control employee stress, absenteeism and turnover related issues and to develop good labour-management relationship.

Three-Layer Weighted Fuzzy Support Vector Regression for Emotional Intention Understanding in Human–Robot Interaction

A three-layer weighted fuzzy support vector regression (TLWFSVR) model is proposed for understanding human intention, and it is based on the emotion-identification information in human–robot interaction. The TLWFSVR model consists of three layers, including adjusted weighted kernel fuzzy c -means for data clustering, fuzzy support vector regressions (FSVR) for information understanding, and weighted fusion for intention understanding. It aims to guarantee the quick convergence and satisfactory performance of the local FSVR via adjusting the weights of each feature in each cluster, in such a way that importance of different emotion-identification information is represented. Moreover, smooth human-oriented interaction can be obtained by endowing robot with human intention understanding capability. Experimental results show that the proposed TLWFSVR model obtains higher intention understanding accuracy and less computational time than that of two-layer fuzzy support vector regression, support vector regression, and back propagation neural network (BPNN), respectively. Additionally, the preliminary application experiments are performed in the developing human–robot interaction system, called emotional social robot system, where 12 volunteers and 2 mobile robots experience a scenario of “drinking at a bar.” Application results indicate that the bartender robot is able to understand customers’ order intentions.

Information-Driven Multirobot Behavior Adaptation to Emotional Intention in Human–Robot Interaction

To adapt robots’ behavior to human emotional intention, an information-driven multirobot behavior adaptation mechanism is proposed in human–robot interaction (HRI). In the mechanism, optimal policy of behavior is selected by information-driven fuzzy friend- ${Q}$ learning (IDFFQ), and facial expression with identification information are used to understand human emotional intention. It aims to make robots be capable of understanding and adapting their behaviors to human emotional intention, in such a way that HRI runs smoothly. Simulation experiments are performed according to a scenario of drinking at a bar. Results show that the proposed IDFFQ reduces 51 learning steps compared to the fuzzy production rule-based friend- ${Q}$ learning (FPRFQ), and computational time is about 1/4 of the time consumed in FPRFQ. In Addition, the accuracy of emotion recognition and emotional intention understanding are 80.36% and 85.71%, respectively. The preliminary application experiments are carried out to the developing emotional social robot system, and the basic experimental results are shown in the scenario of drinking at a bar with three emotional robots and 12 volunteers.

Emotional Communication in Long-Term Abstained Alcoholics.

Alcoholism is associated with difficulties in perceiving emotions through nonverbal channels including prosody. The question whether these difficulties persist to long-term abstinence has, however, received little attention. In a 2-part investigation, emotional prosody production was investigated in long-term abstained alcoholics and age- and education-matched healthy controls. First, participants were asked to produce semantically neutral sentences in different emotional tones of voice. Samples were then acoustically analyzed. Next, naïve listeners were asked to recognize the emotional intention of speakers from a randomly collected subset. Voice quality indicators were also assessed by the listeners. Findings revealed emotional prosody production differences between the 2 groups. Differences were particularly apparent when looking at pitch use. Alcoholics' mean and variability of pitch differed significantly from controls' use. The use of loudness was affected to a lesser extent. Crucially, naïve raters confirmed that the intended emotion was more difficult to recognize from exemplars produced by alcoholics. Differences between the 2 groups were also found with regard to voice quality. These results suggest that emotional communication difficulties can persist long after alcoholics have quit drinking.

Call and response: Musical and bodily interactions in jazz improvisation duos

When individuals coordinate their behaviour, they need to both anticipate actions and respond to each other in meaningful ways. Jazz musicians often encounter situations in jam sessions in which they interact with previously unknown musicians, allowing insights into spontaneous collaboration. The current study investigated call and response patterns in free jazz improvisations by analysing movement and musical characteristics of duos. Twelve jazz musicians were paired into six duos of an e-guitar and a saxophone. Balanced across duos, one musician was asked to play a series of improvisations expressing the emotions happy, sad or neutral. The second musician responded to each improvisation without knowing the emotional intention of the first musician. Call and response roles were then exchanged. While musicians improvised or listened to their duo partner, they were both recorded with an optical motion capture system. Results indicate correspondences between call and response musicians in movement variability and cumulative distance of head motion. There were marked differences between happy and sad emotional expressions both in movement parameters and musical features including mean intensity, mode, and, albeit to a lesser extent, tempo. Retrospective verbal decoding of the call musicians’ emotional intentions was correct in 76.5% of all cases. Independently of explicit decoding success and even for the first encounters, musicians spontaneously tuned into each other’s performances by means of their body movements and the musical characteristics of the improvisations.

Mood Detection in Ambiguous Messages: The Interaction Between Text and Emoticons.

Face-to-face communication has several sources of contextual information that enables language comprehension. This information is used, for instance, to perceive mood of interlocutors, clarifying ambiguous messages. However, these contextual cues are absent in text-based communication. Emoticons have been proposed as cues used to stress the emotional intentions on this channel of communication. Most studies have suggested that their role is to contribute to a more accurate perception of emotions. Nevertheless, it is not clear if their influence on disambiguation is independent of their emotional valence and its interaction with text message valence. In the present study, we designed an emotional congruence paradigm, where participants read a set of messages composed by a positive or negative emotional situation sentence followed by a positive or negative emoticon. Participants were instructed to indicate if the sender was in a good or bad mood. With the aim of analyzing the disambiguation process and observing if the role of the emoticons in disambiguation is different according their valence, we measure the rate of responses of perceived mood and the reaction times (RTs) for each condition. Our results showed that the perceived mood in ambiguous messages tends to be more negative regardless of emotion valence. Nonetheless, we observed that this tendency was not the same for positive and negative emoticons. Specifically, negative mood perception was higher for incongruent positive emoticons. On the other hand, RTs for positive emoticons were faster than for the negative ones. Responses for incongruent messages were slower than for the congruent ones. However, the incongruent condition showed different RTs depending on the emoticons’ valence. In the incongruent condition, responses for negative emoticons was the slowest. Results are discussed taking into account previous observations about the potential role of emoticons in mood perception and cognitive processing. We concluded that the role of emoticons in disambiguation and mood perception is due to the interaction of emoticon valence with the entire message.

The Effects of Coffee Shop Services in Employee’s Verbal and NonverbalCommunications on Customer’s Emotional Responses and Behavioral Intention

The Effects of Coffee Shop Services in Employee’s Verbal and NonverbalCommunications on Customer’s Emotional Responses and Behavioral Intention

미혼남녀의 정서적·당위적·기능적 결혼의향에 영향을 미치는 변인 연구

미혼남녀의 정서적·당위적·기능적 결혼의향에 영향을 미치는 변인 연구

Emotional Works and Turnover Intention of Sri Lankan Nurses

In the quest for the concept of emotional work, it is apparent that comparing to the international context there are much less research done in Sri Lanka. Thus, by filling the existing gap this study analyses the relationship between emotional works and turnover intention of nurses. The problem of the study was to find out whether there is a relationship exists between emotional works and turnover intention of nurses in Sri Lanka. This study applied quantitative and a cross-sectional survey design where data was collected through a structured questionnaire. Random sampling technique was applied to select the sample of 170 nurses in a selected district. Findings revealed that emotional works; surface acting and deep acting are significantly positively related to turnover intention. Meanwhile, findings verified that as a whole there is a significant positive relationship between emotional works and turnover intention of nurses in Sri Lanka. The present study updates the current literature in the arena of emotional works.

The Effect of Theater Servicescapes of Performance Tourism on Customer's Emotional Response, Attitude, and Behavioral Intention

The Effect of Theater Servicescapes of Performance Tourism on Customer's Emotional Response, Attitude, and Behavioral Intention

Fears as Conscious Perceivings

Peter Goldie has argued for the view that the intentionality of emotions is inseparable from their phenomenology (IPE), but certain criticisms have revealed his argument as problematic. I will argue that it is possible to address these problems, at least in the case of the emotion of fear, thereby vindicating IPE, by appeal to a Husserlian version of the perceptual account of emotions, centered on the idea that the contents of perceptual experiences are fulfillment conditions. Fulfillment means the achievement of a kind of immediate, or “full”, experience of an object or some of its aspects. In the case of visual perception, suppose you are looking at an apple. If you turn it around, you will find yourself in full view of its back side, which was previously anticipated “emptily”, fulfilling or disappointing (confirming or disconfirming) some of your anticipations in regard to it. On the Husserlian view, the success or failure of a visual perceptual experience consists in such fulfillments and disappointments. If we can provide an account of the intentionality of emotions along similar lines, it will necessarily involve the phenomenal contrast between fullness and emptiness, enabling us to support IPE.

A belief–desire–intention model for blog users’ negative emotional norm compliance

PurposeThe purpose of this paper is to understand blog users’ negative emotional norm compliance decision-making in crises (blog users’-NNDC).Design/methodology/approachA belief–desire–intention (BDI) model to evaluate the blog users’-NNDC (the BDI-NNDC model) was developed. This model was based on three social characteristics: self-interests, expectations and emotions. An experimental study was conducted to evaluate the efficiency of the BDI-NNDC model by using data retrieved from a popular Chinese social network called “Sina Weibo” about three major crises.FindingsThe BDI-NNDC model strongly predicted the Blog users’-NNDC. The predictions were as follows: a self-interested blog user posted content that was targeting his own interests; a blogger with high expectations wrote and commented emotionally negative blogs on the condition that the numbers of negative posts increased, while he ignored the norm when there was relatively less negative emotional news; and an emotional blog user obeyed the norm based on the emotional intentions of the blogosphere in most of the cases.Research limitations/implicationsThe BDI-NNDC model can explain the diffusion of negative emotions by blog users during crises, and this paper shows a way to bridge the social norm modelling and the research of blog users’ activity and behaviour characteristics in the context of “real life” crises. However, the criterion for differentiating blog users according to social characteristics needs to be further revised, as the generalizability of the results is limited by the number of cases selected in this study.Practical implicationsThe current method could be applied to predict emotional trends of blog users who have different social characteristics and it could support government agencies to build strategic responses to crises.Originality/valueThis paper supports the creation of normative models and engineering methods to predict blog users’-NNDC and mitigate their effect in real-world crises.

Investigation of the Effects of Advertising on Patrons Emotional Responses, Perceived Value, Satisfaction and Behavioral Intentions

Investigation of the Effects of Advertising on Patrons Emotional Responses, Perceived Value, Satisfaction and Behavioral Intentions

The Effects of High Class Korean Restaurants’ Servicescape on Customers’ Emotional Response and Intention to Revisit

The Effects of High Class Korean Restaurants’ Servicescape on Customers’ Emotional Response and Intention to Revisit

The Effects of High Class Korean Restaurants’ Servicescape on Customers’ Emotional Response and Intention to Revisit

The Effects of High Class Korean Restaurants’ Servicescape on Customers’ Emotional Response and Intention to Revisit

Dynamic properties of successful smiles

Facial expression of emotion is a foundational aspect of social interaction and nonverbal communication. In this study, we use a computer-animated 3D facial tool to investigate how dynamic properties of a smile are perceived. We created smile animations where we systematically manipulated the smile’s angle, extent, dental show, and dynamic symmetry. Then we asked a diverse sample of 802 participants to rate the smiles in terms of their effectiveness, genuineness, pleasantness, and perceived emotional intent. We define a “successful smile” as one that is rated effective, genuine, and pleasant in the colloquial sense of these words. We found that a successful smile can be expressed via a variety of different spatiotemporal trajectories, involving an intricate balance of mouth angle, smile extent, and dental show combined with dynamic symmetry. These findings have broad applications in a variety of areas, such as facial reanimation surgery, rehabilitation, computer graphics, and psychology.

Benefits of Music Training for Perception of Emotional Speech Prosody in Deaf Children With Cochlear Implants.

Objectives:Children who use cochlear implants (CIs) have characteristic pitch processing deficits leading to impairments in music perception and in understanding emotional intention in spoken language. Music training for normal-hearing children has previously been shown to benefit perception of emotional prosody. The purpose of the present study was to assess whether deaf children who use CIs obtain similar benefits from music training. We hypothesized that music training would lead to gains in auditory processing and that these gains would transfer to emotional speech prosody perception.Design:Study participants were 18 child CI users (ages 6 to 15). Participants received either 6 months of music training (i.e., individualized piano lessons) or 6 months of visual art training (i.e., individualized painting lessons). Measures of music perception and emotional speech prosody perception were obtained pre-, mid-, and post-training. The Montreal Battery for Evaluation of Musical Abilities was used to measure five different aspects of music perception (scale, contour, interval, rhythm, and incidental memory). The emotional speech prosody task required participants to identify the emotional intention of a semantically neutral sentence under audio-only and audiovisual conditions.Results:Music training led to improved performance on tasks requiring the discrimination of melodic contour and rhythm, as well as incidental memory for melodies. These improvements were predominantly found from mid- to post-training. Critically, music training also improved emotional speech prosody perception. Music training was most advantageous in audio-only conditions. Art training did not lead to the same improvements.Conclusions:Music training can lead to improvements in perception of music and emotional speech prosody, and thus may be an effective supplementary technique for supporting auditory rehabilitation following cochlear implantation.