Elements Of User Experience Research Articles

User experience framework for understanding user experience in blockchain services

Since the advent of blockchain, interest in the technology has rapidly increased, bringing the launch of new blockchain services. User experience (UX) research provides a basis for systematically understanding and improving the experience of users, and must be carried out regardless of service type. However, it seems that research on the UX of blockchain services has not kept up with the speed with which blockchain technology has been implemented. To remedy this situation, this study proposes a UX framework for understanding the nature of UX in blockchain services. An extensive literature survey related to UX, blockchain technology, and blockchain services was conducted to define UX in blockchain services and identify the elements of UX. Blockchain functions and values that had been newly introduced in blockchain services were identified to help clarify the nature of UX in blockchain services. The proposed framework consists of two parts: a general UX and a technological UX. The elements and sub-elements of the defined UX are derived with detailed explanations. The proposed framework was applied to four blockchain services as a case study. The appropriateness and applicability of the framework are supported by the results of this case study. This study is expected to inspire researchers to provide enhanced UX in blockchain services in the future.

Making Order in User Experience Research to Support Its Application in Design and Beyond

The term User Experience (UX) was introduced to define the dynamics of the human-product interaction, and it was thought that design would have been a main recipient of UX research. However, it can be claimed that the outcomes of UX studies were not seamlessly transferred into design research and practice. Among the possible reasons, this paper addresses the fragmentary knowledge ascribable to the field of UX. The authors reviewed the literature analyzing the conceptual contributions that interpret UX, proposing definitions and/or a theoretical framework. This allowed the authors to provide an overview of recurring elements of UX, highlighting their relationships and affecting factors. This research aims to clarify the overall understanding of UX, along with its key components (the user, interaction, the system, and context) and dimensions (ergonomic, affective, and the cognitive experiences). The authors built a semantic construction inspired by the structure of a grammatical sentence to highlight the relationship between those components. Therefore, UX is defined by a subject/user who performs an action-interaction towards an object-system. A complement-context better defines the condition(s) where the action-interaction takes place. This work is expected to lay the foundations for the understanding of approaches and methods employed in UX studies, especially in design.

Research on User Experience Under the New Retailing Mode: Using the interactive marketing mode of the Estee Lauder POP-UP store as an example

The beauty industry of China POP-UP store service, has entered the peak development period..This paper takes China Estee Lauder POP-UP store as an example, based on the user experience of interactive marketing mode in Beauty POP-UP store under the new retailing model, The paper aims to establish a system interaction design process integrating online and offline to help enterprises complete the sustainable development of marketing services.To achieve this goal, this study uses questionnaires to investigate the key elements of user experience, customer journey map to determine the user pain points, and completes the design of the new system process. This process can provide designers with a new perspective through experimental verification, with high timeliness and practicability. It also promotes the collaborative optimisation and upgrading of physical retail and online retail and provides theoretical support and practical basis for other enterprises.

Applying Fuzzy Delphi Method (FDM) to obtaining the Expert Consensus in Aesthetic Experience (AX) and User Experience (UX) Elements in Augmented Reality Comic (AR Comic)

This paper discusses the application of Fuzzy Delphi Method (FDM) to obtain the expert consensus inAesthetic Experience (AX) and User Experience (UX) elements for Augmented Reality Comic (AR Comic). Theoretically, AR and comics are two distinctive fields that represent the technology and art. The former is Human Computer Interaction (HCI) for AR and the later is an art form for comic. Consequently, the UX elements are commonly used by scholars to measure AR, while the AX elements are used for evaluate comics. The purpose of this study is to formulate a new elements in AR comic.Thus,both AX and UX elements are subsequently being merged and the consensus from expertsfrom both fields are required. The FDM was selected in this study based on the ability of this method to obtain the constructs and the elements objectively with suggestion and reflection from the selected experts. Expected results from expert consensus are the combination of both elements as a new framework of AR comic.

Design and Evaluation of Bible Learning Application using Elements of User Experience

Technological developments can encourage children to learn easily and help solve problems that often arise in the learning process. Sunday School students need learning media to make it easier to understand Christian Education. The method used in Sunday Schools still uses conventional methods which include face-to-face teaching and learning in class. This method often faces various challenges such as student's lack of focus. One of the solutions that are proposed in this paper is to design an Android-based learning application that will support the learning process. Application User Interface and User Experience (UI/UX) design will be built based on the Elements of User Experience methodology. The Elements of User Experience method will be used in the analysis and design process to maximize the usability and engagement level of the application. The learning materials will be designed based on Attention, Relevance, Confidence, and Satisfaction (ARCS) framework. ARCS will help the material design process to ensure the clarity and appropriateness of the material. The application will be implemented and tested on students to measure its effectiveness. The application trial has shown a promising improvement especially in student's engagement toward the materials.

Spiritual User Experience (iSUX) for Older Adult Users using Mobile Application

The increasing number of aging populations worldwide versus vast developments in mobile technology creates questions on how older adults adapt and apply mobile technology in their daily life. This research focused on spiritual user experience for older adult users because older adults are claimed to be more spiritually inclined as they aged. Despite high profile calls for research in the area of spirituality, the research pertaining spirituality in HCI is still in infancy state. Recent literatures discover most studies focus on design for spiritual user experience and evaluation of spiritual application for adult users, but fundamental of spirituality and its elements from the view of user experience is limited. Therefore, this study employs qualitative method approach within an interpretive paradigm to propose a model for Spiritual User Experience from the perspective of Islamic older adult users. The Geneva Emotional Musical Scale (GEMS) was adopted as a theoretical lens in order to gain deeper insights on the spirituality elements. A single case study was conducted with the total of 11 participants to research on the spirituality user experience elements among older adults. The triangulation of qualitative data collection through 3E diary, interviews and observations was conducted. All data were analyzed verbatimly using thematic analysis. Six themes emerged from the analysis which are effectiveness, efficiency, learnability, satisfaction, sublimity and vitality. These themes are further categorized into 10 attributes; effectiveness (accessibility features), efficiency (simplicity and portability), learnability, satisfaction (attractiveness and reliability), sublimity (transcendence and peacefulness) and vitality (energy and joyful activation). These are embedded into a model known as Spiritual User Experience (iSUX) which are evaluated by the Islamic religious experts, user experience expert and older adult’s representatives. This model could be a reference for spiritual model development apps among developers and provide understanding for researchers in the HCI domain. In conclusion, the Spiritual User Experience (iSUX) is hope to increase the understanding of spirituality from the domain of user experience.

UX information in the daily work of an agile team: A distributed cognition analysis

The integration of agile software development and user experience (UX) design has been a topic of investigation for practitioners and researchers for many years, and agile teams have become increasingly aware of the importance of UX design. Most studies have focused so far on the integration of UX theories and methods with agile practices. The objective of this research is to investigate whether and how UX information is embedded in the daily work of an agile team. We conducted an ethnographic study of an agile team based in the UK. We performed a qualitative analysis using different data sources and three complementary analytical lenses: Distributed Cognition of Teamwork, Garrett's set of UX elements and planes, and Hassenzahl's content-oriented model of UX. This combination provided an understanding of the different types of UX information available to the agile team through artefacts and face-to-face meetings, how the information flowed within and around the agile team, and the type of engagement they have with UX information. The findings reveal that: (1) agile team members were consumers of UX information not producers; (2) the most common type of UX information found in the system related to how the user interacts with the product rather than to user goals or needs; (3) information focusing on the user perspective appears in verbal communication rather than being captured in artefacts; and, (4) the flow of UX information around the team is complex. In combination, these factors indicate a potential breakdown in the communication of UX information. We argue that these findings have relevance for other agile teams because the artefacts and methods used by this team are commonly used by other agile teams. To improve the situation, we suggest a number of recommendations to engage agile team members in UX work, and reduce the complexity of UX information flow.

Patients' User Experience of a Blended Face-to-Face and Web-Based Smoking Cessation Treatment: Qualitative Study.

BackgroundBlended web-based and face-to-face (F2F) treatment is a promising electronic health service because the strengths of one mode of delivery should compensate for the weaknesses of the other.ObjectiveThe aim of this study was to explore this compensation by examining patients’ user experience (UX) in a blended smoking cessation treatment (BSCT) in routine care.MethodsData on patients’ UX were collected through in-depth interviews (n=10) at an outpatient smoking cessation clinic in the Netherlands. A content analysis of the semantic domains was used to analyze patients’ UX. To describe the UX, the Hassenzahl UX model was applied, examining 4 of the 5 key elements of UX from a user’s perspective: (1) patients’ standards and expectations, (2) apparent character (pragmatic and hedonic attributes), (3) usage situation, and (4) consequences (appeal, emotions, and behavior).ResultsBSCT appeared to be a mostly positively experienced service. Patients had a positive-pragmatic standard and neutral-open expectation toward BSCT at the treatment start. The pragmatic attributes of the F2F sessions were mostly perceived as positive, whereas the pragmatic attributes of the web sessions were perceived as both positive and negative. For the hedonic attributes, there seemed to be a difference between the F2F and web sessions. Specifically, the hedonic attributes of the web sessions were experienced as mostly negative, whereas those of the F2F sessions were experienced as mostly positive. For the usage situation, the physical and social contexts were experienced positively, whereas the task and technical contexts were experienced negatively. Nevertheless, the consequential appeal of BSCT was positive. However, the consequential emotions and behavior varied, ultimately resulting in diverse combinations of consequential appeal, emotions, and behavior (positive, negative, and mixed).ConclusionsThis study provided insights into the UX of a blended treatment, and the results support the expectation that in a blended treatment, the strengths of one mode of delivery may compensate for the weaknesses of the other. However, in this certain setting, this is mainly achieved in only one way: F2F sessions compensated for the weaknesses of the web sessions. As a practical conclusion, this may mean that the web sessions, supported by the strengths of the F2F sessions, offer an interesting approach for further improving the blended treatment. Our theoretical findings reflect the relevance of the aspects of hedonism, such as fun, joy, or happiness in the UX, which were not mentioned in relation to the web sessions and were only scarcely mentioned in relation to the F2F sessions. Future research should further investigate the role of hedonistic aspects in a blended treatment and whether increased enjoyment of a blended treatment could increase treatment adherence and, ultimately, effectiveness.

Perancangan Prototype Web Profile Desa Wisata Dan Kerajinan Gamplong Sleman Dengan Metode Desain User Experience

Gamplong Tourism Village and Craft at Sleman Regency are one of the alternative tourist destinations of Yogyakarta Special Region. This tourist village presents weaving craft tours. There are approximately 18 weaving craftsmen in this tourist village. The promotions that have been carried out so far are still using leaflet and social media usage methods. It is an obstacle when social media does not provide clear information for tour packages in Gamplong tourism and craft villages. The absence of a website as a showroom and provider of information about the details of Gamplong tourism villages and handicrafts. This research develops a Gamplong village tourism and craft web profile prototype uses user experience design method. The design method uses five planes user experience elements. The design result evaluation method uses a heuristic evaluation method. The results of the study succeeded in creating a prototype web profile of Gamplong Tourism Village and Craft with user experience design method. The heuristic evaluation results on the interface of the Gamplong Tourism Village's prototype web profile and Handicraft as a reference for usability evaluation, suggesting that aesthetics, design, and match with the real, but need better handling for error prevention, adding help menus, and bilingual features.

EDUGXQ: User Experience Instrument for Educational Games’ Evaluation

A significant increase in research on educational computer games in recent years has proven that the demand for educational games has increased as well. However, production of incompatible educational games not only cost wastage of money but also energy and time for game designers and game developers. To produce a suitable educational game, it is important to understand the user’s need as well as the educational need. Therefore, this study aims to develop a User Experience (UX) framework for educational games (EDUGX) based on UX elements and psychometrically validate a new instrument, EDUGX questionnaire (EDUGXQ) that is appropriate to evaluate educational games. Based on literature review, six main UX elements were identified which are Flow, Immersion, Player Context, Game Usability, Game System and Learnability to construct the framework. In this paper, we first discussed the development process of EDUGX framework followed by EDUGXQ. This study will also review and discuss several UX questionnaires for educational games in UX design evaluation which at the same time supports the framework’s elements to develop the EDUGXQ.

Design Framework and Intelligent In-Vehicle Information System for Sensor-Cloud Platform and Applications

The sensor-cloud system (SCS) integrates sensors, sensor networks, and the cloud for managing sensors, collecting data, and decision-making. Smart transportation based on the sensor-cloud approach is constantly improving. The sensor cloud has promoted the industrialization of the Internet of Vehicles and has also brought it to a new research stage. SCS permits users to utilize its platform as a service, and providers offer several environments to users for the development of applications, which enhances the user driving experience. However, many users have concerns with the sensor-cloud platform (SCP) and the environment. Furthermore, to save sensor resources, we propose a novel design model and method for in-vehicle information systems (IVIS) in the framework of SCS, which can optimize the SCP user experience. Our contribution has three main aspects: first, we extract the new features presented by the IVIS under the sensor-cloud environment; second, we establish a mapping between the IVIS and user needs and innovatively propose the SCP-oriented experience element-level scheme; finally, an IVIS design method based on the experience element is proposed. Furthermore, this research establishes a mapping between user experience elements and intelligent IVIS design features in the SCS environment and proposes an innovative IVIS model.

Smart TV Terminal Interface Design for the Elderly Based on User Experience

With the advent of aging society and intelligent era, designing smart product interfaces for the elderly is positively significant to improve their experience and life. Combined with the ideas and methods of user experience, an in-depth study on the elderly using smart TV terminal is conducted through interview, observation, questionnaire, etc. It constructs the personas and user experience map to excavate the pains and opportunities of the products. The current products and interfaces in the market are taken as the case to construct the relationship between the product opportunities and the five elements of user experience to analyze the terminal interface of smart TV and propose the optimal design scheme. It meets the needs of users, improves their experience and offers reference for the design of homogeneous interface.

Developing Elements of User Experience for Cellular Phones and Services: Evidence from Pakistan

Developing Elements of User Experience for Cellular Phones and Services: Evidence from Pakistan

Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches

Since customer revisitation was found to be one of the most important indicators of service loyalty and success, both academic and practical researchers have attempted to investigate the potential motivations for customer revisit behavior with respect to specific services. Given this trend, the current study employs user experience (UX) elements as potential motivations for customer revisitations to accommodations based on their satisfaction. To achieve this, this study collected data on more than 100,000 customers' online review comments and computed the effects of UX elements on customer revisitations through sentiment analysis of the comments. Results of the structural equation modeling method showed that customers’ emotional perceptions—the two UX elements of hedonic values and user burdens—had notable effects on customer revisitations through their satisfaction. In contrast, other UX elements, including expectation confirmation and social and pragmatic values, had relatively weak impacts on customer revisitations. Based on these findings, theoretical and practical implications are presented.

Redesign of User Interface Zakat Mobile Smartphone Application with User Experience Approach

Indonesia is a majority Muslim country with a percentage 87.1% of the population. Islam teaches its people to carry out activities that aim to share with the needy; Zakat, Infaq and also Shadaqoh (ZIS). However, zakat collection in 2015 is only 1.3% of it’s potential. Today, the marketing channels of ZIS products is starting to use the internet as the process of digitalizing zakat for communication channel and service channel to achieve efficiency. The most widely used device for internet browsing is smartphone devices. Growth of smartphone users in Indonesia occur along with the increase of mobile application users. Digitalization of zakat provides wider access to donors, fraud avoidance, reduced operational costs and better consolidation of national zakat reports. One of the effort is developing zakat mobile smartphone application which currently still encounters some problems in the development process. This study aims to re-design the User Interface of zakat mobile smartphone applications with the user experience approach for zakat mobile application in order to obtained the best recommended combination of user experience elements that aims to improve user experience of the application. The methods used are performance metrics, Single Ease Question (SEQ) questionnaires, System Usability Scale (SUS) questionnaires, Questionnaire for User Interface Satisfaction (QUIS) questionnaires, and Retrospective Think Aloud (RTA). Based on the results of this research, zakat mobile smartphone applications have low usability rating so there is a need to do re-design by using the TRIZ method. The result of this study is a prototype that meets the perceptions.

Multidisciplinary criteria for the quality of e-learning services design

A number of factors can affect the quality of user experience within a service, for example, the public who accesses the service, the environment, the laws governing the provision of this service and where, etc. The combination of these possible uses characterizes the configuration of a service. This paper presents a strategy for decision making based on multidisciplinary criteria, entitled MPS-USE, that was developed to assist providers to configure services that offer quality in user experience. MPS-USE is based on 5 pillars: elements of user experience, human values; multicriteria approach; participative project; and quality model. The purpose of this article is to describe how the MPS-USE strategy was applied in a University setting to evaluate the configuration of an online course. The configuration considered the pedagogical practices and user experiences of this University to access the course. Results showed that the service configuration composed of multicriteria aligned with the interests of decision makers. In addition, students’ comments suggest that practices to implement configurations can be more appropriate to their needs. Finally, it was possible to verify if the configuration analyzed was in agreement with the interests of the decision makers.

User interface redesign of e-commerce platform mobile application (Kudo) through user experience evaluation to increase user attraction

The growth of smartphone users have changed Indonesian society lifestyle towards digital, one of the strongest is to shop online. Some of the obstacles in e-commerce expansion in Indonesia have encouraged the emergence of online-to-offline e-commerce platform mobile applications to tackle this barrier. Competition between the various types of e-commerce in Indonesia has made actors of e-commerce aggressively pursuing a strategy to attract the public to choose and use their e-commerce. User experience (UX) is a very important factor for an application to give a first impression about the company and products offered through the interaction between user and product. Effectiveness, efficiency, error, satisfaction, attractiveness, and visual appeal are the most influential UX dimensions in giving the perception to the user. This study aims to evaluate UX e-commerce platform mobile application by using performance metrics, self-reported metrics, behavioral metrics, and issue-based metrics approach that assess performance, perception, behavior, and filter out user feels as a result of the interaction with applications, and also reveal the effect of experience in using the application. Based on the evaluation, it was found in the dimensions of efficiency and visual appeal was significantly affected by experience factor, and the result indicates the user perception about the application was not good enough, especially on the interface design. Therefore, user interface (UI) redesign was developed using the principles of UI design and Activity Relationship Chart (ARC) by combining the UX elements that have been evaluated, in order to increase user attraction.

Evaluation of User Experience of New Defense Medical Information System

ObjectivesThis study aimed to investigate the user experience (UX) of the New Defense Medical Information System (N-DEMIS), which was introduced in 2012 as part of an effort to improve the old system of armed forces hospitals and ultimately bring their standards up to those of civilian hospitals.MethodsIn this study, the dependent variable was the UX of N-DEMIS and was composed of usability, affect, and user value. The questionnaire comprised 41 questions: nine on general characteristics, 20 on usability, four on affect, and eight on user value. The data collection period was from April 15 to April 30, 2018. Overall, 85 responses were received; of these, three insincere responses were excluded, and the remaining 82 responses were used in the analysis.ResultsThe overall value of Cronbach's alpha was 0.917, indicating an overall high-reliability. There was a significant difference between user value and usability, but there was no significant differences between the other pairs. We observed a significant effect on UX for length of time working in an armed forces hospital and employment type.ConclusionsThe results of our survey showed an even distribution of scores across the three elements of UX, showing that no particular aspect of N-DEMIS is superior to the others in terms of user satisfaction. However, the overall UX score of around 60% indicates the need for future improvements. Rather than focusing improvements on a specific area, improvements should be spread across usability, affect, and user value.

Research on Interactive Design of Three-Way Interactive Platform in Scenic Spots—Based on the Theory of User Experience Elements: A Case Study of Danxia Mountain Scenic Area

In recent years, due to the promotion of government policies and the continuous development of tourism information, various tourism application platforms have emerged. At the same time, the sustainable development of “the scenic spot” requires the concerted efforts of tourists, residents and the spots themselves. However, there is no application platform to integrate the three resources in the market, and related tourism applications have problems such as poor user experience and serious homogenization. Therefore, the development of a three-way interactive platform with excellent user experience is a new direction for tourism application research. Based on the theory of user experience elements, this paper analyzes the key points and relationships in the interaction design of user experience elements based on five levels. Using Danxia Mountain Scenic Area as an example, the analysis and design of the three-way interactive platform in the scenic spot were completed according to the theory of user experience elements, and the feasibility of the method was demonstrated.

User Experience Analysis of the Users Babacucu.Com

The Internet has made sharing information easier. By extension, it has also made sharing things easier. The problem is gauging the user experience of free E-commerce websites such as Babacucu.com to see whether people are interested to visit it or not. One of the elements of user experience is usability, that will be measured in this research. The methods used to measure the usability are questionnaires and usability testing with the users of Babacucu as subjects. The results of this study are the level of usability of Babacucu.com and recommendations on how to improve the site's usability.