Abstract
In recent years, due to the promotion of government policies and the continuous development of tourism information, various tourism application platforms have emerged. At the same time, the sustainable development of “the scenic spot” requires the concerted efforts of tourists, residents and the spots themselves. However, there is no application platform to integrate the three resources in the market, and related tourism applications have problems such as poor user experience and serious homogenization. Therefore, the development of a three-way interactive platform with excellent user experience is a new direction for tourism application research. Based on the theory of user experience elements, this paper analyzes the key points and relationships in the interaction design of user experience elements based on five levels. Using Danxia Mountain Scenic Area as an example, the analysis and design of the three-way interactive platform in the scenic spot were completed according to the theory of user experience elements, and the feasibility of the method was demonstrated.
Highlights
The sustainable development of scenic spots relies more on the collaboration among tourists, residents and spots themselves, voices asking for user-centered product designs keep rising
It demands the further innovation of tourism application platform in term of mode concept and user experiences
This essay starts with the elements of user experiences, analyzes the user demands, platform functions, information structure and task procedure of Danxia Mountain Scenic Spot Tripartite interactive platform and improves its design, through the method of questionnaire and user interview by which it digs into the strategy, the scope, the structure, the framework and the presentation of platform
Summary
On Dec. 7th, 2016, the “Outline of the Thirteenth Five-Year Plan” Tourism Development Plan issued by the State Council mentioned the construction of “smart tourism”: Implementing the “Internet + Tourism” Innovation and En-. In the increasingly competitive tourism application industry, user experience will become an important indicator to measure the success of the product [5]. Under the development of information technology in the tourism industry, the tourism application platform has exposed the following problems: 1) The amount of information is large and messy; 2) The phenomenon of homogenization is more, the products lack innovation; 3) The user experience is neglected [4]. For the tripartite relationship of tourist attractions, based on the theory of user experience elements, from the perspective of interaction design, it is of great significance to construct a three-way interactive platform that meets the needs of the three parties and pays attention to the user experience
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