Electronic Document Delivery Service Research Articles

Design of Enhanced Document HTML and the Reliable Electronic Document Distribution Service

Electronic documents are becoming increasingly popular in various industries and sectors as they provide greater convenience and cost-efficiency than physical documents. PDF is a widely used format for creating and sharing electronic documents, while HTML is commonly used in mobile environments as the foundation for creating web pages displayed on mobile devices, such as smartphones and tablets. HTML is becoming a more critical document format as mobile environments have been raised as the primary communication channel nowadays. However, HTML does not have the standard content integrity feature, and an electronic document based on HTML consists of a set of related files. Therefore, it has a vulnerability in terms of reliable electronic documents. We have proposed Document HTML, a single independent file with extended meta tags, to be a reliable electronic document and Chained Document, a single independent file with a blockchain network to secure content integrity and delivery assurance. In this paper, we improved the definition of Document HTML and researched certified electronic document intermediaries. Additionally, we designed and validated the electronic document distribution service using Enhanced Document HTML for real usability. Moreover, we conducted experimental verification using a tax notification electronic document, which has one of the top distribution volumes in Korea, to confirm how Document HTML provides a content integrity verification feature. Document HTML can be used in an enterprise that must send a reliable electronic document to a customer with an electronic document delivery service provider.

The Ukrainian medical libraries network digital services development strategy

The relevance of the study. The digital revolution has had a significant effect on the functioning of libraries. Successful operation in the digital environment requires the improvement of the competitiveness of library services provided: libraries must be able to rethink their role, justify the value of their services for their own customers. Due to the increasing level of the Internet use among scientists, medical professionals, students, patients, community, medical libraries web-presence is of crucial importance. Websites serve as a digital gateway for library services and resources.
 The aim of the article is to study and present the current state of Ukrainian medical libraries service and to propose the digital services development strategy.
 The methodology. A content analysis was conducted over 21 Ukrainian and 5 foreign medical library websites. All data were collected within a month. Research data are presented in the form of tables and figures and analyzed using a simple method of percentages.
 The results. The findings show that many researched Ukrainian medical libraries are yet to exploit the full potential of the digital technologies in library service. The most common services: online public access catalog, virtual references services, identification UDC index, repository, electronic document delivery service (EDDS). Less than half (43%) of medical library sites in Ukraine are adapted to mobile devices. The most popular social media among medical libraries in Ukraine: Facebook (57%), Instagram (33%) and YouTube (29%). Over the last 5 years, libraries have become more active in offering web-based services and resources: plagiarism testing services, repositories, EDDS, virtual references services, identification UDC index. The main strategic objectives of the digital services development for medical libraries in Ukraine should be: increasing the web and social media presence, introducing mobile technologies, improving communication between the library and users, developing services to support research lifecycle, interdisciplinary partnership, support for information literacy of biomedical professionals and medical literacy of the community, developing competences of the medical librarians, corporate cooperation of the Ukrainian medical libraries system.
 The scientific topicality. The current state of Ukrainian medical libraries digital service was analyzed and compared with the state of five years ago and foreign academic medical libraries. Digital services development strategy was proposed.
 The practical significance. The study can be very interesting and important for medical librarians for upgrading, creation and support of relevant medical library services.

Page, Scan, Send, Reshelve: A Mobile Scanning Station (Cart) for Interlibrary Loan Electronic Document Delivery Service

Page, Scan, Send, Reshelve: A Mobile Scanning Station (Cart) for Interlibrary Loan Electronic Document Delivery Service

INTERNATIONAL LIBRARY COOPERATION – IMPORTANT COMPONENT OF STRATEGIC COMMUNICATIONS

The adaptive nature of libraries’ activities, their ability to respond adequately to the challenges of time, such as enrichment of the range of services and services, work on anticipation of public inquiry, multi-component demand, make it possible to be prominent among other information institutions and transform their role in the information and communication system. The effective combination of the most topicaldirections of international cooperation of national scientific libraries as an important component of strategic communications opens new opportunities, in particular, in the formation of the system of spiritual and cultural values in the country and the stable image of Ukrainian science in the world information space and the positive positioningof the state in international relations. International cooperation for libraries of the National Academy of Sciences of Ukraine network envisages the development of these libraries as a tool for internationalcultural exchange and interaction. Among the priority areas of international library cooperation, the most effective is international book-sharing and receiving foreign literature as gifts. The organization of international book exchange, establishment of contacts with related foreign scientific institutions is facilitated by the active publishingactivity of scientific institutions of the National Academy of Sciences of Ukraine. Libraries of scientific institutions of National Academy of Sciences of Ukraine receive assistance from foreign organizations, cooperate with societies engaged in the search and sale of scientific books. Today, the first place in interlibrary document exchangeis the electronic document delivery service, which is included in the interlibrary loan service as one of its modern forms. Formation of open and equal cooperation of national libraries with libraries of othercountries, which is an integral part of their information and communication activities and carried out on the principles of independence, equality and mutual benefit, in the conditions of digitalization – an important component of strategic communicationsfor the expansion of interstate and intercultural exchange social experience and the promotion of universal values, the development of world cultures and civilization as a whole.

Assess, enhance, repeat: fostering a culture of continuous improvement in document delivery

Purpose – The purpose of this paper is to examine the launch of the Yale University Library's Scan and Deliver electronic document delivery service and provide an initial assessment of its first full academic year of operations. Design/methodology/approach – The author outlines how the service functions and how it is assessed both from the perspective of the library patron and the service provider. Findings – The author demonstrates how assessment, when incorporated from the very start of a new service, can be utilized as a tool for continuous improvement. Originality/value – This case study will be of value to any ILL practitioners who are considering launching a similar service, or who wish to incorporate assessment or continuous improvement into existing library services.

Subito and Beyond: New Challenges for Library Document Delivery in Europe?

The interlibrary loan service has a long and commendable history, based on the idea that documents should be accessible to a patron independent from the latter’s location. However, when interlibrary loan started developing into the supply of a surrogate copy (a photocopy) of the requested document, it met fierce opposition from publishers, who were fearing substantial loss of their revenue. The introduction of electronic document delivery greatly increased these concerns, in particular with regard to articles published in scientific and technical journals. In fact, publishers consider that the possibility of patrons obtaining copies of articles at almost the same speed as if they were available by subscription to an electronic journal would give libraries even more reason to cancel subscriptions, thus affecting the normal exploitation of works and the legitimate interests of rights holders. Libraries, on the other hand, tend to see electronic document delivery as a natural development of the interlibrary loan service. Librarians want to be able to offer a document delivery service that meets their patrons increased information needs and expectations of quick delivery of the requested materials. From a legal point of view, electronic document delivery involves an array of complex copyright issues, many of which have been raised in a recent case involving Subito, a German library document delivery service of the main German libraries, as well as two Austrian and one Swiss library, and which is funded by the German Government. The Borsenverein (Association of German Book Traders), and the International Association of Scientific, Technical and Medical Publishers have taken legal action against Subito, in particular questioning the compliance of its electronic document delivery services with German copyright law (UrhG in the following) and the Directive 2001/29/EC on the harmonisation of certain aspects of copyright and related rights in the information society. Last December, a Munich court rendered the first ruling on this matter, promptly appealed by both parties. Moreover, the German legislator is currently considering a highly controversial new copyright provision on electronic document delivery, with a major potential impact on Subito’s and other library document delivery services. Parallel to this, licensing practices for electronic journals could provide for additional challenges to this traditional library service. In fact, a significant number of scientific publishers have endorsed licensing policies that put constraints to the array of document delivery services that libraries can offer. In this paper we will first outline the position taken by the Munich Court in its recent judgement and then we will briefly deal with the provision of so-called “Document Delivery clauses” in licences for electronic journals.

지식정보 공유를 위한 전자원문서비스의 주요 이슈와 사례 분석

Changes in document delivery service environment such as spread of web-based research information communication and direct communication between users and information providers have considerable effects on document delivery service institutes. Swift advances in information technology have allowed users to receive information on their desktops via web. Web-based document delivery makes the massive scale of reproduction and distribution possible so it needs to protect the copyright holders' rights. This study identifies the current trends and issues of document delivery service environment and reviews electronic document delivery services of foreign countries. Also this study introduces the domestic electronic document delivery service, e-DDS, and evaluates the copyright issues for the service.

Providing Free Document Delivery Services to a Campus of 48,000 Library Users

In June 2002, the Texas A&M University Libraries implemented a new electronic document delivery service called deliverEdocs. The service uses ILLiad software. We began to offer free desktop delivery of any article, book chapters up to 50 pages (even those found on our own Libraries' shelves), to our entire campus. The service is well appreciated by our users. This paper reveals the initial reactions of the staff members in face of the challenge, discusses the resources needed to provide such a high profile service, details the workflow of the operation, shares the positive comments from the patrons, and illustrates the five key factors to the success of this service.

Selecting Electronic Document Delivery Options to Provide Quality Service

Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop.

Customer Satisfaction with Interlibrary Loan Service—deliverEdocs

In 2002, the Texas A&M University Libraries implemented a new electronic document delivery service called deliverEdocs. The service uses Illiad software. We began to offer free desktop delivery of any article, even those found on our own Libraries' shelves. This was a new concept for the library staff and for our users. While we received many comments from our users, we also needed an objective method to fully evaluate the new service. A customer satisfaction survey was developed to gain a better understanding of users' responses to deliverEdocs. The survey was sent in February 2003 to 400 registered users, and had a response rate of 54%. Among the areas surveyed were factors of users' satisfaction, users' expectation of turnaround time, change in order activity since deliverEdocs, users' preferred means of communication with interlibrary loan staff, and areas for improvement. The results of the survey gave us valuable feedback. The survey proved that users truly appreciated the new service.

User Satisfaction Survey and Usageof an Electronic Desktop Document Delivery Service at an Academic Medical Library

In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.

DocMD (DOCument Mediated Delivery)

An increasing number of libraries that receive materials using Internet document delivery (IDD) systems are creating electronic document delivery services to redirect those materials directly to their customers. While academic libraries have embraced IDD and electronic document delivery systems, hospital libraries have faced significant barriers which often prevent them from implementing such services. The docMD project has been created to investigate the use of a centralized document mediation center as a method of overcoming these barriers. During the eighteen-month project timeline a centralized center will be established that will receive documents intended for project libraries and that are sent using an Ariel compatible IDD system. The documents will be converted to the Portable Document Format (PDF) and delivered directly to their requestors using the Web. docMD is a project of the John A. Prior Health Sciences Library at the Ohio State University with assistance from the Cleveland Library at Case Western Reserve University. It is being funded through an $85,000 subcontract with the National Network of Libraries of Medicine, Greater Midwest Region.

Establishing an electronic document delivery service for the BMA library

The paper describes the development of an electronic document delivery service for the professional association of doctors, the BMA. Workflow, including integration with searching services is described. Scanning hardware choices are reviewed; as are staff development needs. Copyright issues were also a major issue. Today, 60 per cent of document delivery is electronic.

Improving access: is there any hope?

World‐wide calls for improvements in access to journal literature are being answered by a plethora of projects and services. Consortial purchasing, national licences and “big deals” dominate changes in collection development. Moves to set up affordable easy‐to‐use electronic document delivery services offer an alternative model based on single‐article purchase. More radical barrier‐free access models are moving the economic emphasis away from purchasing to input‐payments. Are all these projects and services making a difference or will access to journal literature be no better in years to come than it is now? It is arguable that only those initiatives which are developing new models through collaboration between the stakeholders will succeed in making a major breakthrough in access.

Internet and Electronic Document Delivery

We describe a prototype of an Electronic Document Delivery Service which is going to replace the existing facsimile-based system of the Central Library of the Italian National Research Council. The architecture is based on a set of distributed components written in Perl, Java and Javascript. The purpose of the project was twofold: to enhance the quality of the service and to reduce the cost.

The Potential of Electronic Document Delivery Services for Academic Libraries in Ethiopia

The Potential of Electronic Document Delivery Services for Academic Libraries in Ethiopia

Electronic Document Delivery in Pakistan: A Case Study

SUMMARY Describing her experience of establishing an Electronic Document Delivery Service at the library of the Lahore University of Management Sciences (LUMS), the author discusses the various issues, which significantly effect the net cost, delivery time and management process of providing such a service by a library in Pakistan. While presenting multiple options leading to an effective solution, the advantages and disadvantages of each option have been highlighted, and their implications, with particular reference to Pakistani libraries, have been discussed. The various points to be considered by Pakistani Librarians, while selecting a commercial Document Provider, have also been discussed. In the end, the author discusses the potential of using the Electronic Document Delivery facility as a time-saving and cost-effective tool for Resource Sharing among libraries in Pakistan.

Using the Web of Science® for unmediated document delivery

Due to the significant cost of interlibrary loan services and the pressure to provide better access to journal articles, a pilot project on unmediated document delivery was designed as an option for interlibrary loan requests at Texas A&M University (TAMU). Graduate students and faculty members of the Educational Psychology and Psychology Departments were given access, at no cost, to the electronic document delivery service of the Institute of Scientific Information’s (ISI) Web of Science®. Participants were asked to order only items not owned by the TAMU General Libraries. Data gathered included the item(s) ordered, the cost of each item, and the users’ experience level with electronic systems. Key factors examined were the patron’s inclination to check the catalogue, total and average costs, ease of use, willingness of patrons to use the system, and the problems incurred.

Academic digital library and contents in Japan

This paper describes the present digital activities of the university and inter-university research institute in Japan. Three typical activities of the digital library system for Japanese academic fields are introduced. The first case is the electronic document delivery service called NACSIS-ELS (National Center for Science Information systems Electronic Library Service). In this service, Japanese academic journals are captured and made available to researchers through the Internet. The second case is the digital library and archive system as multimedia databases such as catalogues, images, and texts for Japanese classical literature books by the National Institute of Japanese Literature (NIJL). The last case is the new high-speed algorithm for text processing, which is called the Multiple-Hash Screening Algorithm (MHSA) by the University of Library and Information Science (ULIS). These topics are described as a summary of the papers of the digital library session which was entitled the 'Academic Digital Libraries and Contents in Japan' at the ALLC-ACH'98 conference.

Mixed mode education: implications for library user services

The Faculty of Information Technology at QUT does not formally carry out distance education for any of its courses. However, it has pursued a number of initiatives that have made it possible for students to carry out an increasing proportion of their coursework off‐site. These initiatives include computer‐managed learning, World Wide Web and CD‐ROM delivery of administrative and educational materials, and most recently the development of an integrated learning environment (ILE) for electronic delivery. These developments have been complemented and supported by the QUT library by means of different avenues of access to CD‐ROMs, a regional electronic document delivery service (REDD), and an electronic reserve (E‐Reserve) service. Issues associated with the operation and evaluation of such facilities are described, and the future library role in educational delivery is discussed.