Efficiency Of Quality Management System Research Articles

Internal Reasons for the Low Efficiency of QMS in many Kazakhstanis Enterprises

The article presents the results of a comprehensive analysis of the information of domestic authors, as well as prominent scientists and experts from far and near abroad in the field of studying the problems of the influence of internal environment factors on the effectiveness of life, self-support and improvement of quality management systems (QMS) and total quality management (TQM) of companies and firms certified according to the criteria of international standards ISO 9000 series. A general global trend of a sharp decrease in customer interest in QMS and TQM certification to ISO requirements in all areas of production and services has been established over the past 10 years, including in the Republic of Kazakhstan. Thus, the number of certified enterprises of all levels according to ISO in the country today compared to the year 2010 has decreased three times. The authors believe that the solution to the problem of improving the efficiency of the QMS and TQM lies in the permanent improvement of the corporate culture of the personnel of the enterprise by the top management based on the transformation of their mentality through the development of the principles of leadership, process approach, job improvement, staff involvement and management of employee relations.

Model of the influence of internal production conditions on the efficiency of enterprises

The establishment and development of economic and management tools for supporting business processes are consistent elements of supporting these processes. In the practice of enterprises, there is no clear boundary between the establishment and development of economic and management tools. In establishment, there is a development of methods and approaches to business process management. The novelty of the study concerns the development of tools required when new systems for managing business processes are built and their quality is ensured at enterprises. Under conditions of changes and improvement of existing systems, this novelty refers to the development of an ensured course of business processes. It was identified that the model for determining the economic efficiency of quality management systems based on the ratio of quality results and costs is consolidated by indicators in the documentation pyramid at the enterprise, which creates opportunities for the preparation of guidelines for the management system at various levels for the development of strategies, policies, tactics and procedures for flexibility and adaptability of business processes. The practical significance of the study is conditioned by the fact that systems for managing business processes and ensuring their quality exist at the studied enterprises in various forms, their functions refer to different departments and sometimes to different levels of management. The success and effectiveness of such systems are usually closely intertwined with such concepts as the flexibility and adaptability of enterprise management systems.

Energy systems modeling and assessment of the efficiency of quality management systems in high-rise construction

Construction reorganization, as a type of construction of high-rise buildings, is a part of a basic reorganization cycle. Features of renovation of built-up areas and issues of energy modeling are considered. The experience of assessing the efficiency of quality management systems for the organizational structures of construction management and common approaches to solving this issue are currently insufficient. Loft style methodology is used: the integrated performance indicator of organizational and technological operational reliability (OTOR) in high-rise construction. The possibilities of the construction method using 3D printing technology are considered. Comparative analysis of cost indicators for the construction of walls made of concrete blocks with plaster, brick cladding and ApisCor technology is made. These circumstances allow formulating the scientific task of the study. On the basis of the well-known BIM technology for information modeling of objects, a bank (information base) of standard implementation plans (IP) is created, from which the most rational IP for this type of work is selected using the criteria research method based on modified genetic algorithms (GA). The issues of choosing a method of construction work by the totality of implementation plans of construction and installation works are considered.

Assessment of the efficiency of quality management systems of agricultural planning and economic elements

The experience of assessing the efficiency of quality management systems for the organizational structures, agricultural planning, and common approaches to solving this issue are currently insufficient. As a result, there was a contradiction between practice that recognizes the objective need for a periodic assessment of the efficiency of the quality management system in the organizational structures of agricultural companies and the state of the scientific and methodological base for resolving these issues. The need has arisen for creating an automated system for choosing rational organizational and technological solutions based on modern design technologies, planning and forming a new element base for economic development of a system-targeted approach to assessing the level of stability of net assets based on IPSAS. On the basis of the well-known BIM technology for information modeling of objects, a bank (information base) of standard implementation plans (IP) is created, from which the most rational IP for this type of work is selected using the criteria research method based on modified genetic algorithms (GA). Issues of choosing a method of managing agricultural planning by the totality of implementation plans are considered. An analysis of the selection of the main methods of production of works that are increasingly used in the practice of constructing agricultural facilities will ensure the formation of new approaches to the logistics of transport support in agriculture.

System approach to assessment of efficiency of quality management system in agriculture

System approach to assessment of efficiency of quality management system in agriculture

Innovative methods for quality management in educational organizations

Purpose The purpose of this paper is to present good practices of improving quality of educational services through use of innovative methods in order to involve staff in the processes of the organization’s management. Design/methodology/approach The study of teachers’ and management’s perception of quality initiatives is used as a basis for analyzing main causes of inhibition of the quality initiatives. The authors formulate the issue of a low efficiency of quality management systems (QMS) and make conclusions about why it is important to expand the “quality spirit” among teachers and managers and why it is necessary to implement quality management principles (such as a leadership and staff involvement) in educational organizations. Findings The innovation and project (IP) technique of training is proposed to solve the tasks of expanding the “quality spirit,” creating leadership and involving educational organization’s staff in the quality management processes. The paper contains description and examples of use of the IP technique in order to create efficient management systems on the basis of leadership and involvement of managers and other staff in the processes of quality management. The authors formulate principles of innovative training and evaluate the effects of its use in the projects aimed at improvement of QMS. Practical implications The paper presents the experience of usage of the main component of the technique – an innovative workshop – for development of the strategy of Pastukhov Academy, building a managing team and involving staff in quality assurance activities. The paper presents the practical value of the results achieved by the academy in the process of implementation of the IP technique for development of the managing team and their strategic self-identification, as well as for increasing the quality of educational services. The IP technique is used in the process of implementation of social responsibility standards. Originality/value The paper is valuable for educational organizations, which may use the IP technique that will result in providing a real effect on the QMS, improving the educational courses and a positive impact on improving the quality of life.

Adequacy, Suitability, Effectiveness and Efficiency of Quality Management Systems: How to perceive and assess them?

Purpose: The paper brings set of original information related to the ISO 9001:2015 standard´s requirements focused on assessment and review of quality management systems adequacy, suitability and effectiveness.Methodology/Approach: Brainstorming, field research, seminars, comparative literature analysis, interviews and design review were used.Findings: According to the ISO 9001:2015 the quality management systems adequacy, suitability and effectiveness must be assessed and reviewed, in spite of the terms adequacy and suitability are not defined at the ISO 9000:2015 standardat all. Also literature review has discovered serious absentation in this area of interest. Additionally: the most of organizations managers (including quality professionals) do not understand these features of the modern quality management systems.Research Limitation/implication: Special research activities focused on perception and practical using the quality management systems adequacy, suitability and effectiveness assessment and review was performed on sample of 172 Czech organizations (with 30 % response rate). A hypotheses described by Fig. 1 below cannot be confirmed as relevant data are unobtainable from Czechorganizations at present.Originality/Value of paper: The paper brings original set of information, regarding to definitions of terms as well as development of the quality management systems adequacy, suitability and effectiveness assessment and review at different types of organizations.

The mechanism of assessment of economic efficiency of quality management system at the enterprise

Proposed mechanism of evaluating the economic efficiency of the quality management system of the enterprise, built on the basis of the method of calculating costs of quality. Yes, it is the author's interpretation of the mechanism is its structure, comprising: the object of evaluation; methodology of evaluation of effectiveness; evaluation criteria of efficiency of functioning of the QMS; way of measuring and comparing performance indicators of the QMS with the performance criteria; the method of evaluation and analysis of the obtained results is tov; assessment methodology; tools for evaluating the effectiveness of management systems. In accordance with the author's position in relation to the classification of quality costs to assess the economic efficiency of the quality management system of the races-read two levels of costs: one-time capital investments (investment) and operating costs associated with the operation of the quality management system. The paper presents the structure of these costs and the methodology for their calculation. To solve the isolation of the total increase in the effective index of the share of his change, which is caused by achievements in the quality area are encouraged to link the increase in the effective index directly with changes in the cost of quality. The proposed methods and indicators of evaluating the economic efficiency of the quality management system, grouped by method of comparison of costs and outcomes in two groups: static and dynamic.

СТРАТЕГІЯ СТВОРЕННЯ ТА ОЦІНЮВАННЯ ФУНКЦІОНУВАННЯ СИСТЕМ УПРАВЛІННЯ ЯКІСТЮ МЕДИЧНОЇ ОСВІТИ. ПЕРШЕ ПОВІДОМЛЕННЯ. ПОСТАНОВКА ПРОБЛЕМИ

<p>The article is devoted to functioning of the quality management by ISO 9001 standard. The problem of inefficient and non-working systems is pointed out, the causes of their inefficiency are investigated. The phenomenon of simultaneous existence of two parallel management systems: formal quality management system and living systems of managerial decisions making is studied. To study this situation the measure of «efficiency of quality management system» is introduced; further tasks for creating indicators and mechanisms for its evaluation are defined.</p>

Do quality costs still matter?

Quality has been recognised by companies as a key competitive factor in order to differentiate in a globalised market. To ensure quality that meets customer requirements, companies implement management systems that enable the management to plan, control, secure, and improve the quality of goods and services. To cover these tasks sufficiently, such quality management systems require resources that need to be budgeted. Quality management critics point out again and again that quality management does not make a direct value-added contribution to a company's success and the use of funds must therefore be kept at a minimum. The success of quality management systems is therefore attempted to be measured by monetary and non-monetary indicators. Quality-related indicators, in particular, are used to control the quality management, to provide strategic and operational goal orientation, to identify the quality situation as well as weaknesses, and to enable benchmarking with other sectors or companies. In practice, this means the determination of costs, benefits, and profitability. In a cross-industry survey, the Chair of Quality Science at the Berlin Institute of Technology in cooperation with the Fraunhofer Institute for Production Systems and Design Technology examined the current practices of quality controlling in Germany. For this purpose, companies in the manufacturing and service industries were asked for participation. With a total of 215 respondents, the study provides a comparative overview by which indicators German companies measure the effectiveness and the efficiency of quality management systems. The study reflects a large methodological and content diversity in quality controlling.

Estimation of effectiveness of control system by quality with the use of tool of fuzzy logic

The necessity for improving the efficiency assessment system for design products quality management system (QMS) in case of fuzzy input data was caused by a number of objective reasons. A high portion of subjective assessments and quality characteristics at QMS assessment complicates greatly an objective assessment of the system state with conventional methods. Therefore assessment of the system by means of fuzzy logics tools was proposed. In the course of the research an efficiency assessment model for QMS using fuzzy set theory was proposed: at the first stage of the research justified selection of mathematical apparatus for QMS efficiency assessment was made; at the second stage a system analysis of business process of several design companies was carried out for the purposes of system efficiency assessment and process group, processes and subprocesses of QMS were identified; at the third stage a system efficiency assessment model was built. At that, using a fuzzy clustering method, possible states of design products QMS were identified, hierarchical architecture of fuzzy inference system for assessment of QMS efficiency was determined, input, output and intermediate assessment data were described in terms of fuzzy logics. The contents of input and output indicators were determined. A membership function was assigned to each of them. Fuzzy system knowledge bases were developed with the assistance of the experts from design companies. Aggregation operation by min-max method was used for all 18 created blocks of production rules. A fuzzy model characterized by hierarchical pattern that allows to eliminate the subjective factor at determination of the weightage of some indicators when assessing QMS efficiency was developed in the course of the research. Assessment of intermediate efficiency indicators for processes and process groups is provided for better visualization and transparency of calculations. The use of the developed model improves adequacy of management decision-making in the field of quality management

Synergy-based approach to quality assurance

Product development and design as well as the efficiency of quality management system have a key influence in product quality costing. Therefore they should be closely integrated. It is suggested that the main obstacle in attaining better quality is th e so-called bad engineering, mostly caused by human shortcomings in design and quality management. The paper presents a novel opportunity to empower human activities in the framework of quality management system through the synergy-based approach to quality assurance. Finally, a methodology is proposed for the preparation of the company's quality management system for ISO certification.

Motivation and Efficiency of QualityManagement Systems Implementation:a Study of Lithuanian Organizations

The article presents the results of the study about the motives and efficiency ofQuality Management System (hereafter, Quality System—QS) implementationin Lithuanian companies that have obtained ISO 9000 certificates. Thirty-oneLithuanian companies (24% of all certified companies at the time of theresearch) have presented the answers to the prepared questionnaire. The mainpurpose of the questionnaire was to find out why Lithuanian companies seek theimplementation and certification of QS in accordance with the requirements of theISO 9000 series of standards and what has changed after the QS implementation.Furthermore the results of the research were compared with similar studies performedin the other European countries. The performed research revealed that the implementationof QS mostly results in the benefits of an intangible nature that areinternal to the company. In addition, although the main reasons to start implementingQS are the expectations of the external advantages, the implementation results mostlyin the increase of internal benefits such as an improvement in the definition of theresponsibilities and obligations of the employees, a decrease in the non-conformities,better communication among the employees, and increased efficiency.