Effect Of Total Quality Management Research Articles

Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment

PurposeThis study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs) ' profitability by examining whether the new TQM dimensions of risk management, digitalization, stakeholder management and system deployment, facilitate the impact of traditional TQM dimensions on profitability.Design/methodology/approachA structured survey of 271 Finnish SMEs divided into industry companies and service companies was used.FindingsRisk management facilitates the relation between continuous improvement and company profitability. Digitalization does not facilitate the relation between TQM dimensions and company profitability. Stakeholder management facilitates the relation between management/leadership and company profitability, customer focus and company profitability and continuous improvement and company profitability. System deployment does not facilitate the relation between TQM dimensions and company profitability.Originality/valueMost prior studies are based on the traditional TQM classification. The TQM dimensions of this study are more comprehensive than previous studies and take into account the latest trends in business development. The findings of this study differ from most previous studies and provide a source of reflection for SME management on how TQM should be implemented so that it affects the company's profitability.

Effect of Total Quality Management on Students' Performance in Chemistry at Secondary Level in Pakistan

Effect of Total Quality Management on Students' Performance in Chemistry at Secondary Level in Pakistan

Role of Knowledge Management on the Influence of Total Quality Management on Organizational Performance

The purpose of the study was to analyze the effect of Total Quality Management on Organizational Performance mediated by Knowledge Management. This study used primary data in the form of a questionnaire to test hypotheses and analyzed using Structural Equation Modeling (SEM). The sample of this study amounted to 103 SMEs in Bengkulu City. The data analysis technique used WarpPLS version 6.0 software. The results showed that Total Quality Management had an effect on organizational performance and knowledge management did not mediate the effect of TQM on organizational performance.

Peran Inovasi dalam Total Quality Management dan Kinerja Organisasi

The purpose of this study was to determine the effect of Total Quality Management (TQM) on organizational performance mediated by innovation. This study used primary data in the form of a questionnaire to test the existing hypotheses and analyzed using the Structural Equation Model (SEM). The sample in the study amounted to 203 SMEs in Bengkulu City. Data were analyzed using descriptive statistical analysis using WarpPLS software version 6.0. The results showed that: (1). Total Quality Management has a significant positive effect on organizational performance. (2). Innovation does not mediate the effect of Total Quality Management on organizational performance.

The Effect of Total Quality Management on Service Quality in the Context of Services Based Small and Medium Enterprises of Pakistan

Pakistani economy is making a transition from strong manufacturing base to the services and in this scenario, service based small and medium enterprises (SMEs) are playing a major role. In current study, we focus on total quality management (TQM) which has the potential to enable the service based SMEs to improve their competitiveness in current highly dynamic environment. The objective of the study was to assess the current level of TQM implementation and its effects on the service quality in the context of service based SMEs of Pakistan. A survey was designed to collect primary data and the measures for TQM and service quality were adapted from previous sources. The study utilized quantitative approach and through stratified random sampling, data is collected from 135 participants belonged to the management of SMEs located in three cities of Pakistan. Our findings indicate that the dimensions of TQM including top management commitment, customer focus, people management, supplier quality management, continuous improvement, and the process management are only moderately followed by the Pakistani service based SMEs. In terms of effects, three out of six TQM dimensions are having positive and significant effects on the service quality and together these TQM dimensions explain up to 60.7% change in the dependent variable of service quality. Based on the findings, we recommend that service based SMEs should give more attention to the TQM implementation

Effectiveness of Total Quality Management on Organisational Performance: Case Study of Printing Press in Kumasi, Ashanti Region, Ghana

Anecdotal evidence suggests that low quality images, spelling mistakes, poor leading, poor choice of typography, inconsistency in colour profiling and incorrect choice of file formats have resulted in poor output of printed works in the print firms in Kumasi. The study was to evaluate the effectiveness of Total Quality Management in the Ghanaian printing press. The descriptive survey approach was used to describe the total quality management on organisational performance on printing firms in Kumasi, Ghana. Primarily, data was gathered from 15 management personnel and 135 workers. A total of 150 respondents answered questions through self-administered questionnaire. The results showed that people’s involvement or employees’ participation in quality practices is management’s responsibility which is the centre of attention. Also, effectiveness of Total Quality Management includes three components, namely management focus, employee focus and customer focus and these must not be practiced in isolation. The study recommended expediency on the part of management to train employees to be empowered to perform even in the absence of top management.

Implementation of Total Quality Management in Creating Competitive Advantage

Total Quality Management is an important business-level strategy because it can create a competitive advantage. This study aims to analyze the Effect of Total Quality Management on employee creativity, performance, and Competitive Advantage. This study examines Total Quality Management as a potential source of competitive advantage. This research shows that most features are generally related to Total Quality Management, such as quality training, process improvement, an open culture, employee empowerment, and executive commitment can produce benefits. This research is quantitative research using primary data. The statistical tool used is regression at a 5% significance level. The research results indicate that all hypotheses are accepted. It means that Total Quality Management affects employee's creativity, performance, and competitive advantage. In addition, based on the theory of competitive advantage, corporate resource-based theory, and system theory. It can be concluded that Total Quality Management can produce cost-based benefits or differentiation to encourage the success of Total Quality Management in achieving competitive advantage.

PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA ORGANISASI DENGAN INOVASI SEBAGAI VARIABEL MEDIASI

SMEs are an important sector in driving the wheels of the Indonesian economy that need attention for a better Indonesian economic condition. Bengkulu City is a province consisting of 9 sub districts which is always increasing. The purpose of this study was to determine the effect of Total Quality Management (TQM) on organizational performance mediated by innovation. This study used primary data in the form of a questionnaire to test the existing hyphotheses and analyzed using the Structural Equation Model (SEM). The sample in this study amounted to 203 SMEs in Bengkulu city. Data were analyzed using descriptive statistical analysis using WarpPLS version 6.0 software. The result showed that: (1). Total Quality Managemen has a significant positive effect on organizational performance. (2). Innovation does not mediate the effect of Total Quality Management on organizational performance

Effect of total quality management on business sustainability: the mediating role of green supply chain management practices

The practices of manufacturing organizations contribute massively to the increasing deterioration of the environment in developing countries. However, there is data paucity and limited studies on how manufacturing organizations could tackle this problem. This study aimed to examine the explanatory link of green supply chain management practices (GSCMPs) between total quality management (TQM) and business sustainability (BS) in Palestinian small- and medium-sized enterprises (SMEs). A total of 287 manufacturing SME’s owners, top managers and legal representatives participated in the study, and the survey instrument was analyzed using the partial least square structural equation modeling (PLS-SEM). Results revealed that TQM had a positive influence on GSCMPs and BS. Furthermore, GSCMPs plays a mediating role between TQM and BS. Based on these findings and from the perspective of a developing country, a research model involving the assessment of both individual and combined influence of TQM and GSCMPs on BS was proposed. In this study, TQM was modeled as an antecedent of GSCMPs, which has rarely been investigated in the developing country context. Hence, adding to the body of knowledge and advocation to tackle environmental challenges in developing countries.

The Effect of Total Quality Management on Organizational Performance: A PLS-SEM study in Moroccan Public Higher Education

The Effect of Total Quality Management on Organizational Performance: A PLS-SEM study in Moroccan Public Higher Education

The Effect of TQM on the Performance of the Housing Bank for Trade and Finance Jordan (HBTF): Structural Equation Modelling Approach

Purpose: The success of organizations depends largely on the effectiveness and efficiency of the services they can deliver, which can create superior value for customers and ensure the realization of greater organizational performance. Failure to meet up with the market demands could affect Housing Bank for Trade and Finance’s (HBTF) aspirations of maintaining its leading competitive position in the Jordanian banking industry. It is against this backdrop that this paper is aimed at determining the effect of Total Quality Management (TQM) on the competitive advantage and Performance of HBTF in Jordan.Methods: A quantitive survey research approach was employed, about 500 samples were chosen randomly and data were collected via a closed-ended questionnaire. Structural Equation Modeling (SEM-PLS) was used for data analysis.Findings: The results indicates customers satisfaction, organizational culture and leadership commitment as factors of TQM are having positive effects on the performance HBTF. The analysis also confirmed that competitive advantage is a partial mediator of the relationship between TQM and performance. Implications: It is important to note that apart from the important contribution that this study makes to the academic field due to the inadequate research studies on the HBTF in Jordan especially with regards to issues related to TQM and its impact on competitive advantage and performance Limitations:The study limitations are in the area of sample choice and variable combination. It thus recommended that managers could be chosen as respondence in future studies and other factors of TQM could be exploited as well.Orignality value: This research is an addition to the current literature and the first attempt in this area to the best of authors’ knowledge. This research addresses adds knowledge by employing a second-generation multivariate data analysis technique (SEM-PLS). The study also expands the opportunity horizon of the HBTF by discovering a new managerial framework for TQM for greater performance.

PERAN ENTREPRENEURIAL ORIENTATION TERHADAP KINERJA PERUSAHAAN MELALUI TOTAL QUALITY MANAGEMENT (STUDI DI PERUSAHAAN MEBEL PT KAYAN JAYA TANJUNG)

The application of the concept of Total Quality Management (TQM) is expected to be able to assist companies in responding to consumer needs in the future. This research aims to see the mediating effect of Total Quality Management on Entrepreneurial Orientation with Firm Performance. To support this theory, this study takes data from the furniture company PT Kayan Jaya Tanjung, Surabaya. This study was analyzed using the partial least square method by using 78 workers at PT Kayan Jaya Tanjung with a minimum level of manager. Respondents were drawn based on two branch factories, namely PT Kayan Jaya Tanjung I and PT Kayan Jaya Tanjung II. The results of this study indicate that the company can gather its human resources (TQM) to formulate a proactive strategy to anticipate future customer demand (EO) so that companies can maintain the quality of their products (firm performance). This study shows that applying the concept of TQM with a good entrepreneurial orientation will form a sustainable strategy to achieve a competitive advantage for company performance. Keywords: competitive advantage, entrepreneurial orientation, furniture, total quality management, firm performance

The Effect Of Total Quality Management On Organizational Performance: In Bahir Dar Textile Share Company

The Effect Of Total Quality Management On Organizational Performance: In Bahir Dar Textile Share Company

Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEs

This research study aims to study and identify which dimensions of TQM have influence on and support innovation strategies within the Portuguese small and medium enterprises (SMEs), in the context of products or services’ innovation and process innovation, as well as to analyze the extent to which this relationship occurs. To examine the linkage between TQM dimensions and innovation strategies, concerning innovation products and innovation processes, a multiple linear regression analysis was chosen and an eight-predictor multiple linear regression model was proposed. The data was collected through a questionnaire sent by email. This research study allows to conclude that several dimensions of TQM, such as benchmarking, quality/conception and product design, and continuous improvement, have a significant and positive association with product innovation. Although the data analysis/measurement of the results dimension has a significant association with product innovation, this association is negative. Conversely, several TQM dimensions, such as leadership/management’s commitment, benchmarking, involvement/empowerment of employees, and continuous improvement, revealed a positive and significant association with process innovation. Our research is of crucial importance for the knowledge of Portuguese SMEs and the fundamental factors that companies must address to both improve their efficiency and be more competitive, thereby increasing profitability and ensuring financial sustainability in the medium and long term.

Effects of Sustainable Strategic Planning Applications in Primary Schools on the Effectiveness of Total Quality Management Practices

This paper addresses the evaluations of administrators and teachers working in primary schools of sustainable strategic planning practices in schools and their perceptions of the effectiveness of total quality management (TQM) practices. This study followed the quantitative research approach and was limited to primary schools in Ankara, Turkey. A face-to-face survey was conducted, and 400 responses were obtained from administrators and teachers working in primary schools. The hypothesis was tested using path analysis. The findings confirm that strategic planning practices in schools make a significant contribution to enhancing the perception of the effectiveness of TQM practices. The findings of the study and their implications are expected to benefit the development of primary schools in Turkey.

Total Quality Management and Service Quality on Customer Satisfaction in Public Services

The big problem faced by service providers is how customer satisfaction should be a top priority. Some of the determining factors in customer satisfaction are Total Quality Management and Service Quality. This study aims to determine the effect of Total Quality Management and Service Quality on Customer Satisfaction. With a sample of 76 respondents. By using multiple regression analysis. The results showed that Total Quality Management had a significant and positive effect on customer satisfaction. Likewise, service quality has a significant and positive effect on customer satisfaction. This significant effect applies either partially or simultaneously.

Analysis of the Effect of Total Quality Management (TQM) on Performance in the Regional Financial Institutions in Pontianak City

Abstract
 
 The limited quality of human resources owned and the lack of instruments used and the lack of support from employees in access to performance appraisals will create obstacles in the objective and optimal performance appraisal. The phenomenon that occurs in the Regional Finance Board of Pontianak City, namely the performance appraisal approach that is often used by management to see performance is still traditional. Another phenomenon that occurs is the lack of attention from management in appreciating quality employees. For this reason, it is necessary to conduct a study regarding how the effect of total quality management on the performance of the Pontianak City Financial Agency. This study aims to determine the effect of Total Quality Management (TQM) on the performance of the Regional Finance Board of Pontianak City. The research is descriptive research and associative research or causal design. Qualitative data processing was done by tabulating, while quantitatively analyzed for discussion using Multiple Linear Regression. Based on the coefficient of determination, it can be concluded that the magnitude of the influence of self-potential quality, process quality and performance quality on the ups and downs or variations in the performance of employees of the Pontianak City Regional Finance Agency is 47.10%. Simultaneously it can be concluded that the variables of self-potential quality, process quality and performance quality simultaneously have a significant effect on the respondent's performance. Partially the variables of self-potential quality and performance quality in this study have a significant effect on the respondent's performance, so that Ho is rejected and Ha is accepted. Partially the process quality variable in this study has no significant effect on the respondent's performance.
 
 Keywords: Quality, Total, Management, Performance

The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

This empirical study seeks to examine the effect of Total Quality Management characterized by (management-leadership, employee relations, supplier management, project design, training, quality data and reporting, process management, continuous improvement, and customer focus) via organizational performance in the sector of construction in Sulaymaniyah City - Kurdistan Region - Iraq. For conducting this study, the data was collected through primary sources using a survey questionnaire to collect data from (106) leaders, heads of departments, managers, and supervisors. The obtained data were analyzed using statistical analysis tools like SPSS and SEM. The results showed that all the principles of Total Quality Management have a significant positive impact on construction company performance. The proposed model showed an acceptable fit.

Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management

Shifting from short-term profit maximizing strategies to more sustainable long-term ones, the corporate world has been exerting extra effort to adopt environmental, social, and governance (ESG) performances. However, the loop question remains unsolved: is ESG financially-driven or is financial performance (FIN) ESG-driven? Building on the slack resources theory and bridging three management literatures, this analysis relies on a six-year panel dataset of multinational organizations from different industries. A distributed lag regression model is proposed to empirically investigate the impact of FIN performance on ESG and to test the moderator effect of total quality management (TQM). The findings reveal a stimulus effect between free cash flow (FCF) and ESG scores. While the interaction between TQM and FCF has a negative effect on ESG, the interaction between TQM and Tobin’s Q reveals a positive relationship with ESG. This study sheds further insights for both research and practice towards the operationalization of sustainability management.

Exploring the effectiveness of total quality management in accounting education: the case of Egypt

ABSTRACT In this study, we explore actual and perceived effectiveness of accounting education (AE) pre/post the application of total quality management in Egypt, which constitutes an interesting educational context. In a mixed-methods approach, we examine the effect of applying quality measures on accounting-major senior students’ performance, measured by test scores. Then, we target various stakeholders to assess deficiencies and potential quality improvement. Using in-depth interviews and survey questionnaires, we identify eight performance-improvement dimensions for the application of quality measures in AE institutions using a sample of 513 respondents. Results show that the current practice of AE generally suffer from deficiencies that can be significantly improved by applying quality measures related to students, instructors, institution, program, facilities, training/internships, financing costs, and employer feedback. The findings are relevant to educators and policymakers seeking to sustain competitive advantage of graduates in a fiercely competitive market. We provide future avenues for research to accounting scholars.