Effectiveness of Total Quality Management on Organisational Performance: Case Study of Printing Press in Kumasi, Ashanti Region, Ghana

Abstract

Anecdotal evidence suggests that low quality images, spelling mistakes, poor leading, poor choice of typography, inconsistency in colour profiling and incorrect choice of file formats have resulted in poor output of printed works in the print firms in Kumasi. The study was to evaluate the effectiveness of Total Quality Management in the Ghanaian printing press. The descriptive survey approach was used to describe the total quality management on organisational performance on printing firms in Kumasi, Ghana. Primarily, data was gathered from 15 management personnel and 135 workers. A total of 150 respondents answered questions through self-administered questionnaire. The results showed that people’s involvement or employees’ participation in quality practices is management’s responsibility which is the centre of attention. Also, effectiveness of Total Quality Management includes three components, namely management focus, employee focus and customer focus and these must not be practiced in isolation. The study recommended expediency on the part of management to train employees to be empowered to perform even in the absence of top management.