Quality Of Educational Services Research Articles

ІНСТИТУЦІЙНИЙ АУДИТ ЯК ВАЖЛИВИЙ ІНСТРУМЕНТ ЗАБЕЗПЕЧЕННЯ ЯКОСТІ ОСВІТИ

The article highlights the problem of implementing an effective model of quality assurance in general secondary education institutions, based on a combination of mechanisms for external evaluation of the activities of an educational institution and procedures for self-assessment of the results of its functioning. The emphasis is placed on the need to conduct an institutional audit of general secondary education institutions as a necessary component of the system of external evaluation of educational and management processes of an educational institution and the internal system of quality assurance for education, as well as verification of compliance by an educational institution with the requirements of legislation in the field of education. The legislative interpretation of the quality of education and the components of the quality assurance system, as well as institutional audit as one of the components of external verification and assessment of the quality of general secondary education, which results in the effective functioning and sustainable development of an educational institution, is considered. The article reveals the essence of institutional audit and defines the procedure for its conduct in general secondary education institutions. It is noted that the institutional audit is carried out by the Ukrainian State Education Quality Service and its territorial bodies within their powers, in accordance with specially developed procedures according to a clearly defined list of areas, requirements, criteria and evaluation indicators. The main directions of institutional audit in general secondary education institutions are considered. The priorities of building a modern institutional audit on the basis of innovation, transparency, openness, high quality, independence, and partnership with other educational institutions are emphasized, which is a prerequisite for ensuring the quality of educational services in general secondary education institutions and a guarantee of effective development of the educational sector in Ukraine.

Pengaruh Layanan Pendidik terhadap Kepuasan Orang Tua siswa di TK Babussalam Sagulung

One of the efforts to improve the quality of a nation is to improve the quality of education. The quality of education services from the institution greatly affects customer satisfaction, PAUD services at Babussalam Sagulung Kindergarten have not run optimally. Many factors influence, namely internal factors, namely from the institution itself and external factors, namely factors from outside the school (parents and society). This research is a quantitative approach with a descriptive method that describes the effect of educational services of PAUD institutions on the satisfaction of parents of students at Babussalam Sagulung Kindergarten. In the aspect of parental satisfaction with educators, the highest accumulated score and the lowest score were 3.48 and 3.32, in the aspect of parental satisfaction with facilities and infrastructure. Based on the accumulation of the highest score (rating) 3.26 and the lowest is 2.56, in the aspect of parental satisfaction with management and financing based on the accumulation of the highest score (rating) obtained on the aspect of clarity of information or administrative services and the lowest is obtained on the aspect of how the school involves parents in school programs. To maximize the way the school involves parents in school programs, the school should be more open and intense meetings or meetings need to be held so that parents feel directly involved in program activities carried out by the school. Keywords: Service, Educator, Satisfaction

Exploring physical education teachers’ experiences with incorporating technology into instruction

Keeping up with evolving concepts and teaching new knowledge require individuals to adapt to 21st century abilities in order to be future-ready and versatile in keeping up with the trends of an ever-changing educational landscape. Technology integration is a huge assist in offering meaningful and creative quality education services. The purpose of this study is to acquire an in-depth undertanding of physical education teachers' experiences with integrating ICT into lesson delivery. The study utilized qualitative study which employs a phenomenological approach. Purposive sampling was utilized in the study to fulfill the study's purpose of answering research concerns where 7 physical education teachers participated the study. Codes and themes were used in the study. Three themes emerged in the study: dynamic teaching and learning experiences, lack of access, and health problems. This study intends to highlight the significance of adopting and integrating technology into the current teaching and learning process, which highlights the significance of teaching of physical education teachers’ with showcasing the technical capabilities and skills. Additionally, by incorporating ICT, the study will highlight its beneficial outcomes and serves as a strategy will be developed to deal with the difficulties instructors have faced by creating policies for improving teachers’ technological skills as a result of these difficulties. The use of ICT to give instruction in physical education classes will highlight the study's beneficial effects. Every physical education teacher who uses ICT to give lessons in concepts, principles, and teaching and learning will benefit from the clarity this study will bring.

ANALISIS PROSES BISNIS SISTEM PELAYANAN ADMINISTRASI DAN KEGIATAN BELAJAR MENGAJAR DI SMK NEGERI 4 PADALARANG MENGGUNAKAN METODE CATWOE

SMK Negeri 4 Padalarang strives to provide the best educational and administrative services for students and other stakeholders. However, an in-depth study of the current business processes revealed that there are still inefficiencies and opportunities for improvement. By analyzing using the CATWOE approach, it was found that the responsibilities of the actors driving the business process needed to be aligned, Information Technology infrastructure constraints, and limited access to information for customers (students, teachers, parents). Implementing digitalization solutions such as learning management systems and administrative automation supported by continuous training is recommended to overcome these inefficiencies, improve staff capabilities, and adopt the latest technology. With the gradual and consistent implementation of these recommendations, it is believed that it will be able to improve the efficiency of SMK Negeri 4 Padalarang's business processes, which in turn will improve the quality of educational and administrative services, as well as the school's reputation in the eyes of the wider community. So, in conclusion, the management of SMK Negeri 4 Padalarang needs to continue to conduct an in-depth study of business processes to identify improvements by applying innovation and appropriate technology to empower schools to be more responsive and adaptive to survive in the era of the industrial revolution 4.0, which of course is also to provide maximum impact and benefits for the future of its students.

Cyfryzacja szkolnictwa wyższego w kontekście zmian globalizacyjnych

The article deals with the issue of digitalisation in the educational systems of the world and Ukraine. Based on the SWOT analysis, the authors identify the advantages and disadvantages of digitalisation of the Ukrainian educational system. The main areas of digitalisation include the introduction of immersive, cloud, Internet technologies, online courses, gamification of education, and development of digital libraries. Among the benefits of digitalisation are the following: digitalisation stimulates the senses of sight and hearing; interactive learning improves the quality of education; improves the ability to work with learning materials; presentational e-contents are convenient; ensures the quality of educational services in the context of lockdown or military conflicts. The authors have found that the most common types of digital education are webinars, individual online consultations, work on online platforms, and self-study of educational content. Among the strengths of digitalisation, the authors identify constant systematic work, training of specialists who are competitive in the labour market, openness and presentability, modernisation of technical support, creation of a single information space, etc. Among the disadvantages of digitalisation are: limited communication, low activity in the classroom, loss of motivation, loss of progress due to insufficient digital competencies, not always high-quality networking, not always qualitative networking, and not always qualitative networking.

Peran Pemerintah dalam Mendorong Kualitas Pelayanan Pendidikan di Indonesia

This research discusses the crucial role of the government in advancing the quality of education services as the background for the need for quality education for the progress of a nation. The purpose of this research is to investigate the role of the government in the context of education, including financing, regulation, curriculum, teacher training, and supervision in Indonesia. In this research method, we analyze education policies implemented by the government and gather data from various sources, including surveys, interviews, and related literature. The results of this research highlight the importance of adequate budget allocation, effective regulation, relevant curriculum, sustainable teacher training, and strict supervision as key factors in improving the quality of education services. This research provides valuable insights into how the government can play a role in optimizing the education system for a brighter future.

Developing a Comprehensive Higher Education Service Quality Model in Ethiopian Context

The existing literature lacks a comprehensive service quality model to measure higher education service quality, particularly from the Ethiopian higher education context. The main purpose of this study was to address this literature gap. To serve the study purpose, the existing generic service quality models mainly designed for market and higher education sectors were thoroughly reviewed. Through an extensive literature review, a comprehensive higher education service quality model was developed. The content validity and reliability of the instrument were empirically tested in three public universities representing 30% of universities located in the Southern part of Ethiopia. Five experienced experts who were selected from three different sample universities judged the content validation of the instrument. The experts’ judgment in each item was quantitatively calculated using the Content Validity Index. The pilot study was conducted on 40 regular undergraduate students who were purposively selected from the different University departments to further analyze the reliability of the instrument while the internal consistency of the instrument was checked at Cronbach’s alpha coefficient of 0.5 using Statistical Package for Social Sciences v.20. The findings of the study revealed that the newly developed model was valid and internally consistent. Since the present model is comprehensive and empirically tested in the Ethiopian higher education context, the model better measures the Ethiopian higher education service quality. However, further studies should be conducted using Exploratory Factor Analysis (EFA) to strengthen the present findings.

Research on service quality of professional education based on the PZB service quality model

With the arrival of Internet technology and the information era, China’s higher education has entered a new stage of development. In this context, new learning methods represented by “Internet+” have gradually emerged and rapidly spread, and traditional classroom teaching is facing a huge impact. At the same time, more and more students choose to learn independently through online courses due to resource constraints, time and space. This new learning method has posed a great challenge to the traditional education concept. Therefore, how to improve the quality of college education services has become one of the urgent problems to be solved at present. In this paper, from the perspective of service quality of college education, it is of practical significance to apply the theory of hybrid service quality to college hybrid education to explore its service quality improvement strategy. In this paper, the application of the PZB service quality model in professional education teaching is studied and discussed by using the methods of literature, mathematical statistics, and logical analysis. In this paper, the structure of the service quality evaluation system, influencing factors and results analysis, and the summary of improvement suggestions are deeply analyzed.

Investigating Academic Service Quality in Ethiopian Public Higher Education: Insights from Students’ Perspectives

Investigating Academic Service Quality in Ethiopian Public Higher Education: Insights from Students’ Perspectives

Features of functioning of higher education institutions under martial law through the prism of quality assurance of professional training of future specialists

The paper deals with the peculiarities of functioning and quality assurance of educational activities of higher education institutions under the conditions of the legal regime of martial law. It was found out that the educational sector has suffered devastating consequences as a result of Russia's full-scale invasion of Ukraine, which consist in colossal losses, material damage and intangible harm, which negatively affects the quality of educational services, and therefore the future professional and scientific potential of the country. The article has outlined the main challenges facing the system of higher education as a result of Russian aggression: destruction of educational infrastructure, a marked limiting of funding, shortage and a sharp reduction of personal potential, decrease in the number of the contingent of applicants for higher education, loss of educational management in the territories that are under temporary occupation or are in the zone of active military operations. The institutional and normative support of the educational process under martial law has been disclosed. According to the key research results the main priorities of higher education institutions in the conditions of war are the creation of a safe educational environment, the introduction of innovative approaches to the organization of the educational process, psychological support for participants in the educational process, the restoration of educational infrastructure, the continuation of intra-system transformative processes in the organization of the educational process and qualitative transformations in the system of internal quality assurance for the provision of educational services to future specialists. Reached conclusions are based on the main transformational changes in the activities of higher education institutions and also on key challenges and ways to overcome them in the context of ensuring the quality of educational services in the war and post-war periods of Ukraine's recovery.

Bibliometric Insights: Understanding the Factors Affecting Service Quality in Cross-Border Higher Education

The trend of cross-border higher education (CBHE) is rising due to the globalisation of higher education. Higher education institutions (HEIs) need to evaluate the service quality provided based on feedback from international students. This paper aims to identify the factors that affect service quality in CBHE through a comprehensive literature review and bibliometric analysis. The review is based on forty Scopus articles, and VOSviewer and Scimago Graphica are used as bibliometric analysis tools in this study. This study identifies six influencing factors of service in CBHE: academic competence, location and transportation, student engagement, institutional image, physical environment, and socio-cultural adaptation.

Strategi Inovasi Menggunakan Aplikasi Grab Merchant Meteor Aquarium dalam Meningkatkan Daya Saing Wirausaha Pasar Ikan Hias

To remain competitive in the market, innovation is needed. Product innovation is the result of developing new products carried out by a company or industry, whether existing or not yet. From old products that are already saturated on the market, we must innovate to replace these old products. The usefulness of research results in the future, both for program development and scientific interests, is compared to innovation strategies aimed at increasing competitiveness in the ornamental fish market. Innovation can have a positive impact on society, such as improving the quality of life, health, education and public services. The method used in this research is method. Qualitative research is research that produces results and processes descriptive data, such as interview transcripts, field notes, drawings, photos, video recordings.

Assessment of public education expenditure efficiency across Lithuanian municipalities

Abstract Efficiency of education expenditure is the ability to maximize the educational achievement given the resources invested. Although public education expenditure tends to increase, yet this does not necessarily guarantee high quality of education services. This study aims to assess public education expenditure efficiency of Lithuanian municipalities and to identify the factors explaining its variations. The study used data for 2013-2019 from 60 Lithuanian municipalities. Corrected Ordinary Least Squares method was employed for public education expenditure efficiency assessment and regression analysis was used to determine its influencing factors. Inputs included financial (public expenditure for education and maintenance) and nonfinancial (composition of teachers, occupied area, etc.) variables. Passing ratio of Lithuanian (national) language and math exams were used as efficiency outputs. The context variables represented environmental factors of educational achievements, such as number of business entities, users of social housing, libraries, and culture centres as well as municipalities’ overall financial autonomy. Results of the research are ambiguous. When assessed by the overall passing of the exams, the efficiency was high, scoring 86-90%. But when evaluated by passing exams with the highest scores, it did not even reach 40%. Two types of public expenditure were identified as the most influential factors - public expenditure for education with the negative trend, and municipality own financing with the positive influence on the public education expenditure efficiency. Such results support the decentralization of public education expenditure management and call for alternative output measures in the Lithuanian public education system.

성인학습자가 인식한 평생교육 단과대학의 교육서비스 질, 자기주도학습능력 및 학습몰입의 구조 관계: 성인학습자 특성의 조절 효과

This study is to analyze Structural relationship between educational service quality, self-directed learning ability, and learning commitment recognized by lifelong education college students, and the moderating effect of adult learner characteristics. The research questions for this are as follows. First, the relationship between educational service quality of lifelong education colleges, adult learners' self-directed learning ability and learning flow, second, the mediating effect of self-directed learning ability on the relationship between educational service quality and adult learners' learning flow, and third, the moderating effect between variables according to the background characteristics of adult learners. The research method used the SPSS 21.0 and AMOS 21 programs to analyze the relationship, mediation, and regulation effects between variables in 303 adult learners enrolled in 10 lifelong education colleges. The results of this analysis are as follows. First, it was found that the quality of education services in lifelong education colleges affects adult learners' self-directed learning ability and learning flow. Second, it was found that adult learners' self-directed learning ability mediates the relationship between the quality of education services and learning flow in lifelong education colleges. Third, the relationship between educational service quality of lifelong education colleges, adult learners' self-directed learning ability, and learning flow according to adult learners' background characteristics was found to have a significant impact only on the path from the quality of education services of the employed to learning flow.

선취업·후진학 성인학습자의 교육서비스 품질연구 : Kano model과 Timko 고객만족계수를 이용하여

The purpose of this study was to identify the degree of educational service quality perceived by adult learners in ‘Work First-then on College System’ who are college students only for adult learners in the lifelong education system of the LiFE project, and to secure data to build and operate better education services in the future. To this end, the educational service quality was classified using the Kano model, and the satisfaction and dissatisfaction indexes were measured by calculating the quality factor index through Timko's customer satisfaction coefficient. The results of the education service quality research are as follows. Among the 26 questions in the 5 factors of tangibility, reliability, empathy, certainty, and reactivity, 14 questions were classified as Attractive quality and 10 questions were classified as O-dimensional quality. And two questions showed the same measurement value for Attractive quality and O-dimensional quality. In addition, all Customer Satisfaction Coefficients were classified as Attractive quality with Better index higher than Worse index. Attractive quality is a positive factor that can be amplified to the level of customer satisfaction when the service is satisfied. All 5 questions regarding confidence in teaching expertise, preparedness, technique, friendliness, and fairness were found to be attractive qualities. In addition, O-dimensional quality is a factor that leads to satisfaction when satisfied and dissatisfaction when not satisfied, and is frequently found in tangible factors. This confirmed that the external parts such as university facilities and equipment are elements that must be satisfied first. The results of this study are expected to be used as data to secure and improve the quality of educational services for adult learners, to secure admission resources for adult learners, and to create a competitive advantage.

Assessment Of Teacher Performance In Relationship With The Quality Of Educational Services In Madrasah Tsanawiyah City Of Bandung

This research aims to find out: (1) The reality of teacher performance assessment at State MTs in Bandung City. (2) The Reality of the Quality of Education Services at Bandung City Public MTs, and (3) The Relationship between Teacher Performance Assessment and the Quality of Education Services at Bandung City State MTs. This research is quantitative research using correlational methods. The data in this study were obtained by distributing a questionnaire with a Likert scale model consisting of four selected answers to 85 respondents. Data analysis techniques in this study were instrument tests (validity and reliability), statistical analysis tests, hypothesis testing (Spearman's rank correlation test), and coefficient of determination tests. The results of the study show that: (1) Teacher performance evaluation at Madrasah Tsanawiyah Bandung City is included in the moderate category, which is equal to 3.58 from the results of data processing of 85 respondents; (2)The quality of education services at Madrasah Tsanawiyah Negeri Kota Bandung, is included in the medium category, which is equal to 3.15 from the results of data processing of 85 respondents; (3) Based on the results of calculating the correlation between variable X and variable Y, a correlation coefficient of 0.573 is obtained, including the coefficient category of 0.51-0.75 meaning that there is a relationship that is quite large or strong enough. So it can be concluded that there is a relationship between teacher performance assessment and the quality of education services at Madrasah Tsanawiyah Negeri Bandung City. The results of the correlation test calculation show that the significance of teacher performance assessment with the quality of educational services is 0.000 0.05. The results of the correlation test calculation are positive, which means that if the results of the performance assessment carried out on the teacher are good, the service provided by the teacher is also good. Then, from the results of the coefficient of determination test, it was obtained (R square) of 0.328, which means that teacher performance assessment of the quality of educational services has a contribution of 32.8%.

Analysis of Student Satisfaction with the Quality of Education Services and Lecturer Performance Using the Survey and Naive Bayes Methods

This research aims to evaluate the level of student satisfaction with the quality of educational services and the assessment of faculty performance at STMIK Tegal through a survey method and the application of Naive Bayes. The research sample consists of 100 active students from different study programs. Survey results were processed using the Naive Bayes method to assess the impact of variables related to the quality of educational services and faculty performance on the level of student satisfaction. The findings of the analysis indicate that the quality of educational services has a positive effect on student satisfaction, while faculty performance also contributes positively. This research has practical implications for improving the quality of educational services and faculty performance at STMIK Tegal. Infrastructure and facilities supporting the teaching and learning process can be enhanced, and faculty members can receive training and guidance to improve their teaching quality. In the long term, this can enhance the institution's reputation and overall student satisfaction. This study has limitations related to the limited sample size and the use of non-random sampling techniques. Therefore, future research can expand the sample size and use more representative sampling techniques to enhance the accuracy of research results

Kualitas Layanan Pendidikan (Studi Kasus di LKP Poklamator Padang)

This research is motivated by the uniqueness of LKP Proklamtor Padang in maintaining the quality of service in education as evidenced by the large number of students who go to Japan. . This study aims to describe the quality of education services at LKP Proklamator Padang from the dimensions of responsiveness, empathy, tangibles, and reliability. This research uses a qualitative approach with a case study type. Data sources are instructors, Japanese language training participants and management staff of LKP Proklamator Padang. With data collection techniques using observation techniques, interviews, and documentation. The results of the research illustrate that: (1) the quality of educational services is seen from the dimensions of responsiveness between students and instructors who are open to each other in learning; (2) the quality of education services is seen from the dimensions of empathy the instructor gives attention, motivation, and good relations with students; (3) the quality of education services seen from the dimensions of physical evidence of instructors and students implementing health protocols and maintaining cleanliness and adequate facilities in learning; (4) the quality of education services is seen from the dimensions of instructor and student demands to apply rules, and apply justice to all students and instructors are responsible for reports on student learning outcomes.

Pelatihan Dan Sosialisasi Pemanfaatan APBAKUS 2 Di Sekolah Luar Biasa Negeri Kota Banjarbaru

Community service is a tangible manifestation of a spirit of caring for others. In the context of special needs education, the State Special School in Banjarbaru City faces several challenges, especially in the assessment process of special needs children. Limitations in human resources in terms of teaching staff and technology, as well as conventional assessment methods, are the main obstacles. The solution came in the form of the Special Needs Children Assessment Application called APBAKUS in 2018. Community service through training and socialization of APBAKUS usage in 2019 encouraged the application's utilization. The results of the community service were highly positive, evident in increased efficiency in assessment timing, more coordinated data management, and the improved capabilities of teachers in overcoming obstacles. The APBAKUS application played a crucial role in enhancing the quality of educational services at the State Special School in Banjarbaru City, enabling teachers to provide better services tailored to the needs of special needs children. Thus, community service reflects the spirit of assisting and improving the quality of education for children who require special attention within the community.

PEMBELAJARAN LITERASI DAN NUMERASI PADA PENGALAMAN PROGRAM KAMPUS MENGAJAR ANGKATAN 5 TAHUN 2023

Kampus merdeka is a student learning internship program in increasing the capacity of students to become more skilled in social and in working in the community. The purpose of this service is to provide learning to students in providing alternative learning to elementary schools. The implementation method is carried out face-to-face and contributes to activities. The results of the activity show that the independent campus in the literacy and numeracy improvement program provides learning experiences for students and provides increased grades to students. This makes it easier for schools to improve the quality of educational services. In addition, the enrichment of educational models carried out by students in the learning process provides students with the ability to hone their skills and develop intelligent thinking.