E-learning Satisfaction Research Articles

Students’ Satisfaction of E-Learning using Decision Support Systems (DSS)

recently, a rapidly increasing type of education that is mostly adopted by higher education in developed countries is known as E-learning. The aim of the research was to evaluating students’ satisfaction of e-Learning. In the current research, both the theory of technology acceptance model (TAM) and the method of employed structural equation modelling (SEM) with Smart PLS were used to examine the process of students' adoption. It has been found that the learning satisfaction was positively influenced by the perceived ease of use (PEOU), perceived usefulness (PU) and intention to use (IU) as witnessed among university students. Significant and positive perceptions towards e-learning and intend to practice it by university students in Malaysia have been observed by this research.

Towards Adaptive E-Learning among University Students: by Applying Technology Acceptance Model (TAM)

E-learning is a form of education that is increasingly being used in higher education in the developed world. The aim of the study was to evaluating students’ satisfaction of e-Learning. In this research, we apply and use the theory of technology acceptance model (TAM). We employ structural equation modelling (SEM) approach with SmartPLS software to investigate students’ adoption process. Findings indicates that the perceived ease of use, perceived usefulness and intention to use e-learning among university students have a positive impact and substantially associated with learning performance and learning satisfaction. The study concludes that university students in Malaysia have positive perceptions towards e-learning and intend to practice it for educational purposes.

Perspectives for effective integration of e-learning tools in university mathematics instruction for developing countries

This paper analyses student views on an e-learning intervention that incorporated a content development tool and computer algebra systems, aimed at improving performance and applicability of mathematics knowledge. The study deliberately relied on open source tools, with high usability both online and offline, that can be customized to address the peculiarities of mathematics instruction in developing countries. Repeated ANOVA and logistic regression were among the statistical methods used to analyze the data. Key findings showed that usability and detailed feedback were the qualities of computer algebra system that were most desired by students. Content quality, problem solving abilities and internet availability were key factors for mathematical e-learning satisfaction. The research showed that the use of an interactive content development tool and computer algebra systems can help the teachers to be more innovative and adopt project-based examination formats that encourage knowledge applicability. The e-learning tools helped the students to self-regulate and discover their own knowledge, which increased their chances of handling application type problems. Among others, the study recommended set up of mathematical e-laboratories which can be accessed by students for at least 3 days per week.

Do course evaluation systems have an influence on e-learning student satisfaction?

Purpose The purpose of this paper is to focus on the relationship between student assessment method and e-learning satisfaction. Which e-learning assessment method do students prefer? The assessment method is an additional determinant of the effectiveness and quality that affects user satisfaction with online courses. Design/methodology/approach The study employs data from 1,114 students. The first set of data was obtained from a questionnaire on the online platform. The second set of information was obtained from the external assessment reports by e-learning specialists. The satisfaction revealed by the students in their responses to the questionnaire is the dependent variable in the multivariate technique. In order to estimate the influence of the independent variables on the global satisfaction, we use the ordinary least squares technic. This method is the most appropriate for dependent discrete variables whose categories are ordered but have multiple categories, as is the case for the dependent variable. Findings The method influences e-learning satisfaction, even though only slightly. The students are reluctant to be assessed by a final exam. Students prefer systems that award more importance to the assessment of coursework as part of the final mark. Practical implications Knowing the level of student satisfaction and the factors that influence it is helpful to the teachers for improving their courses. Originality/value In online education, student satisfaction is an indicator of the quality of the education system. Although previous research has analyzed the factors that influence e-student satisfaction, to the best of authors’ knowledge, no previous research has specifically analyzed the relationship between assessment systems and general student satisfaction with the course.

An integrated model of e-learning continuance intention in Indonesia

There had been some research concerning behaviour in using e-learning system. Most of the analysis focuses on the students' behavioural intention to use the system, without doing further analysis to find out their continuance intention to use it again. Therefore, this research aims to develop a model that describes the influencing factors on e-learning continuance intention of Indonesian students. Analysis in this research is focused on the investigations of the e-learning satisfaction, e-learning usefulness, and e-learning effectiveness, from the four main aspects: e-learning materials/multimedia, service quality, interaction, and learner's characteristics. By using structural equation modelling approach, several analyses were conducted to 635 respondents' data, obtained from various universities in Indonesia. This research found that almost all of the factors analysed in this research have a significant influence on continuance intention of Indonesian students, with e-learning satisfaction and e-learning usefulness as the main factors that influence directly, and navigation, reliability, tangibles, self-efficacy, and learner-content interaction as the main factors that influence indirectly.

An integrated model of e-learning continuance intention in Indonesia

There had been some research concerning behaviour in using e-learning system. Most of the analysis focuses on the students' behavioural intention to use the system, without doing further analysis to find out their continuance intention to use it again. Therefore, this research aims to develop a model that describes the influencing factors on e-learning continuance intention of Indonesian students. Analysis in this research is focused on the investigations of the e-learning satisfaction, e-learning usefulness, and e-learning effectiveness, from the four main aspects: e-learning materials/multimedia, service quality, interaction, and learner's characteristics. By using structural equation modelling approach, several analyses were conducted to 635 respondents' data, obtained from various universities in Indonesia. This research found that almost all of the factors analysed in this research have a significant influence on continuance intention of Indonesian students, with e-learning satisfaction and e-learning usefulness as the main factors that influence directly, and navigation, reliability, tangibles, self-efficacy, and learner-content interaction as the main factors that influence indirectly.

A Study on the Learning Satisfaction and Work Utilization of the Teacher Safety e-Learning

A Study on the Learning Satisfaction and Work Utilization of the Teacher Safety e-Learning

A Study on the Factor of Satisfaction or Dissatisfaction of e-Learning Using Kano Model and Timko's Customer Satisfaction coefficients

A Study on the Factor of Satisfaction or Dissatisfaction of e-Learning Using Kano Model and Timko's Customer Satisfaction coefficients

A Study on the Satisfaction and Improvement Plan of Fraud Prevention Education about Technical and Vocational Education and Training

이 연구는 직업훈련 부정 예방교육(이하 ‘예방교육’)에 참여한 훈련기관 관계자의 만족도 조사를 통하여 개선방안을 도출하는 데 목적이 있다. 이를 위해 2017년 집합교육과 이러닝으로 실시하는 예방교육에 참여한 훈련기관 관계자를 대상으로(5,939명) 만족도 조사를 실시하였다(4,263명). 최종적으로 회수된 유효 응답자료(4,237명)를 기술통계 및 회귀분석 등을 이용하여 분석하였다. 이 연구의 주요 결과는 첫째, 훈련기관 관계자가 인식한 교육서비스 품질(4.42)과 만족도(4.44), 이해도(4.44) 및 도움도(4.45)는 모두 매우 높고, 교육서비스 품질을 구성하는 하위요인도 4점 이상으로 모두 높게 나타났다. 둘째, 방법별 교육서비스 품질과 만족도, 이해도 및 도움도는 집합교육에 비해 이러닝으로 참여한 훈련기관 관계자의 인식도가 모든 변인에서 높게 나타났다. 셋째, 예방교육 서비스 품질 하위요인 모두는 집합교육과 이러닝에서 각각 만족도, 이해도, 도움도에 영향을 미치는데, 교육서비스 품질 하위요인 중에서 만족도, 이해도, 도움도에 공통적으로 가장 큰 영향을 미치는 요인은 집합교육에서는 교육내용이, 이러닝에서는 자료구성으로 나타났다. 넷째, 예방교육에서 추가적으로 희망하는 교육내용은 부정훈련 사례(70.7%), 처분규정(47.9%), NCS과정 운영 유의사항(32.8%), 훈련운영 우수사례(32.4%) 등의 순으로 나타났다. 추가 요구사항에서도 심화과정 개설, 훈련생 대상 부정 예방교육 콘텐츠 제공, 이러닝에서 집중할 수 있는 화면전환 및 시스템 안정성 등이 추가적으로 제기되었다. 따라서 이 연구의 제언으로는 첫째, 집합교육에 비해 이러닝의 만족도 등이 더 높게 나타난 것을 반영하여, 예방교육 이러닝을 보다 활성화할 필요가 있다. 둘째, 예방교육 만족도와 이해도 및 도움도에 공통적으로 가장 큰 영향을 주고, 희망사항 및 기타의견에서도 교육내용에 대한 보완이 제시되고 있어, 예방교육 내용을 다양화 하여 보다 풍부하게 제공할 필요가 있다. 셋째, 집합교육에서 교육내용 다음으로 만족도 등에 상대적으로 큰 영향을 미치는 요인은 전달방법과 교육장소로 나타난 바, 전달력이 뛰어난 강사 배정과 편의성 등을 고려한 교육장소 마련이 필요가 있다. 넷째, 이러닝에서 자료구성 다음으로 이해도와 도움도에 공통적으로 큰 영향을 미치는 요인은 운영자지원으로 나타난 바, 보다 활발한 운영자 지원활동이 요구된다. 다섯째, 직업훈련에 참여하는 훈련생을 대상으로 한 부정훈련 예방활동도 요구되며, 여섯째, 예방교육의 내용을 보다 체계적으로 구성하기 위하여 교육 요구도 분석을 수행할 필요가 있다.The purpose of this study is to find out the improvement plan through the satisfaction survey of the trainees involved in vocational training fraud preventive education. In order to do this, we conducted a satisfaction survey(4,263 persons) of 5,939 people who participated in the prevention education conducted by group education or e-learning in 2017. Finally we collected 4,237 effective responses data. Descriptive statistics and the regression analysis were conducted. The finding of the study were as follows. First, the education service quality(4.42), satisfaction level(4.44), understanding level(4.44) and help level(4.45) were significantly higher than those of participants in the preventive education 4 and above. Second, e-learning participants perceived level of education service quality, satisfaction, comprehension, and help was higher in all variables than collective education s. Third, all of the sub-factors of preventive education service quality influenced satisfaction, understanding, and help in collective education and e-learning, respectively. In the collective education, the contents of education had the greatest influence, and in e-learning, the data composition had the greatest influence. Fourth, desirable education contents were cases of fraud training(70.7%), disposition regulations(47.9%), NCS course operation instructions(32.8%) and training management best practices(32.4%). Additional requirements also included the establishment of an in-depth course, the provision of anti-fraud education content for trainees, and screen switching and system stability that can be focused on e-learning. Therefore, this study suggests that first, it is necessary to activate e-learning for prevention education more, reflecting satisfaction of e-learning is higher than that of collective education. Second, it is necessary to diversify the content of preventive education and to provide it more abundantly, because it has the biggest influence in common with the satisfaction, understanding and help level of the preventive education. Third, education content next, the factors that have a relatively big influence on satisfaction are shown as delivery method and education place in the collective education. Therefore, it is necessary to prepare education place considering the assignment of instructor and convenience. Fourth, constructing data next, the factor that have a relatively great influence on understanding and help are found to be operator support, and more active operator support activities are required in e-learning. Fifth, it is required to delivery prevention activity for trainees participating in vocational training. Sixth, it is necessary to analyze the educational need to construct the contents of preventive education more systematically.

Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty

With the growing ubiquity of the Internet and the continued evolution of the Internet of Things, universities are focusing more on web-based strategies to deliver higher education (i.e., e-learning). In spite of this, few studies on e-learning service quality have been conducted to examine the effectiveness of these efforts. This study seeks to identify primary e-learning service quality dimensions and to examine the relationships among e-learning service quality dimensions, overall e-learning service quality, e-learning satisfaction and e-learning loyalty as perceived by e-students in the college setting. Results identified five main factors that measure e-learning service quality: e-learning administrative and support service quality; e-learning instructor quality; e-learning accuracy; e-learning course materials quality; and e-learning security and privacy. The quality of e-learning administrative and support service, instructor performance, and course materials were positively related to overall e-learning service quality, with e-learning instructor quality the most influential. There was a positive association between overall e-learning service quality and e-learning loyalty, and between e-learning satisfaction and e-learning loyalty. Results are consistent with most studies of traditional and online services and other e-learning studies that customer loyalty is strongly influenced by customer satisfaction and quality of service and that customer satisfaction is strongly influenced by quality of service.

E-Learning Satisfaction: A Perspective on UiTM E-PJJ Students

E-PJJ is a form of e-learning system that offers working adults to engagein UiTM’s distance learning programme. The system provides the studentsaccess to the course materials and lecture notes as well as to the interactionamong students, and between students and the lecturers. The purpose of thisstudy was to identify student’s satisfaction toward e-learning programmeoffered by Institute of Neo Education (iNED). A survey questionnairewas administered among the respondents who are undergraduates inthe e-PJJ degree programmes, iNED at UiTM Shah Alam. This researchexamined the relationship of delivery method, content, communicationfacilities and system operations towards the level of student’s satisfaction.The findings showed a positive relationship between delivery methods,content, communication facilities, also system operations and student’ssatisfaction. In addition, delivery method scored a moderate positiverelationship towards student’s satisfaction. This study might be veryuseful for the institution that offer similar programme, namely distancelearning that requires ICT to distribute knowledge, to teach and learn.All the shortcomings in the distance learning would be resolved for bettereducation and service quality for future students.
 Keywords: e-learning, distance learning, E-PJJ, student’s satisfaction,higher education.

A Study on the Instructor Role in Dealing with Mixed Contents: How It Affects Learner Satisfaction and Retention in e-Learning

The information and communication technology has become an indispensable part of modern education. The paradigm shift in the educational environment makes the instructors recollect the traditional roles in classroom education and adjust their responsibilities to accommodate a transformed pedagogy and learner expectations. This paper aims at the instructor’s role in on-line education and studies how the instructor affects the learner satisfaction via the instructor involvement. Modifying the information system success model, the learning-environment qualities are rearranged into two-tiered formats—rigid and flexible contents—depending on the instructor’s manageability. A partial least square analysis was used to examine the structural relationship among rigid and flexible contents qualities (i.e., technology-assisted learning-environment qualities), learner satisfaction, and learner retention, and found that the instructor involvement had a moderating effect on flexible contents qualities (test and activity); further, the moderating effect of instructor is captured as high involvement in tests and low involvement in activities. Consequently, this paper confirms the relationship between learning-environment qualities, learner satisfaction, and instructor involvement. Empirically, the instructor role in on-line education and the degree of instructor involvement in higher education are substantiated; the result of this study will also contribute to e-learning design or content delivery system development in a practical way.

이러닝 수강행태와 만족도, 플립드러닝 저항이 대학 플립드러닝 참여의사에 미치는 영향 분석

이러닝 수강행태와 만족도, 플립드러닝 저항이 대학 플립드러닝 참여의사에 미치는 영향 분석

E-learning success determinants: Brazilian empirical study

E-learning is a web-based learning ecosystem for the dissemination of information, communication, and knowledge for education and training. Understanding the impact of e-learning on society, as well as its benefits, is important to link e-learning systems to their success drivers. The aim of this study is to find the determinants of user perceived satisfaction, use, and individual impact of e-learning. This study proposes a theoretical model integrating theories of information systems' satisfaction and success in the e-learning systems. The model was empirically validated in higher education institutions and university centers in Brazil through a quantitative method of structural equation modeling. Collaboration quality, information quality, and user perceived satisfaction explain e-learning use. The drivers of user perceived satisfaction are information quality, system quality, instructor attitude toward e-learning, diversity in assessment, and learner perceived interaction with others. System quality, use, and user perceived satisfaction explain individual impact.

A study of the validity and reliability of the online homework emotion regulation scale

Online education grows at a level far beyond that of overall higher education; millions of students are taking online courses. Online assignments often elicit unpleasant emotional responses (e.g., frustration). However, the issue of regulating students’ emotion to complete online homework has been notably missing from much online learning literature. The aim of our investigation is to validate the Online Homework Emotion Regulation Scale (OHERS), based on data from 612 undergraduates. The sample was randomly split into two groups, where each group was used for exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), respectively. Both EFA and CFA findings indicated that the OHERS consisted of two subscales: Emotion Management and Cognitive Reappraisal. In addition, the OHERS and its subscales showed very good to excellent reliability. Regarding the validity evidence of the OHERS, emotion management and cognitive reappraisal were positively associated with online homework purposes, behaviors, learning strategies, and e-learning satisfaction, consistent with theoretical expectations.

Effects of Interaction on E-Learning Satisfaction and Outcome

We have reviewed several e-learning empirical research studies that have investigated the effects of interaction on satisfaction and outcomes of e-learning, published between 2001 and 2010. Their conclusions seemed inconclusive, ranging from no relationships between interactions and two dependent variables (satisfaction and learning outcomes) to positive relationships. In-depth analyses of these empirical studies conducted by examining dependent and independent constructs and their indicators, research methods, and participants' characteristics. We conclude that the conflicting results are due to primarily different definitions of the dependent and independent constructs and their indicator variables, different research methods employed, and participant's demographic characteristics. In order to build e-learning theories and a cumulative research tradition, it is necessary to (1) define the dependent/independent constructs and their indicators, (2) employ common research methodology, and (3) test commonly accepted causal models. Further, we suggest the following three recommendation to guide the future research. They include using only dialogue, instead of mixing dialogue and interaction, conducting learning theory-based holistic approach, and proper treatment of contextual variables.

Students’ Experiences, Learning Outcomes and Satisfaction in e-Learning

This study was aimed to examine whether students’ experiences in e-learning are related to learning outcomes and satisfaction. Three learning experiences, which are course design, interaction with the instructor and interaction with peer students were identified as the predictors of learning outcomes and satisfaction. Self-administered questionnaire was adopted. The paper questionnaires were distributed to students at a university in Malaysia. In total, 670 valid responses were obtained. Exploratory factor analysis was performed to confirm the underlying factor structure for the observed variables. Regression analyses indicated that course design, interaction with the instructor and interaction with peer students are positively related to the learning outcomes and satisfaction. Among all learning experiences, interaction with peer students make the strongest contributions to learning outcomes and satisfaction. This study demonstrates the importance for University administrators and instructors to design e-learning course to optimal students’ experiences to enhance their learning outcomes and satisfaction.

Factors for successful e-learning: does age matter?

PurposeThe purpose of this paper is to examine the factors affecting employees’ overall acceptance, satisfaction and future use of e-learning, specifically exploring the impact that age has on the intended future use of e-learning relative to the other potential predictors.Design/methodology/approachThe project developed an online survey and invited employees of one Australian rail organisation to participate. Questions were structured around the factors that affect acceptance and future use of e-learning. Statistical analysis was used.FindingsThe findings from the study suggest that, despite the often espoused stereotype, age is not a significant factor impacting either future use intentions or satisfaction with e-learning. In contrast, three variables were found to be useful predictors of intention for future use of organisational e-learning; low complexity, authenticity and technical support.Research limitations/implicationsThe study did not consider other moderating effects related to demographic data other than age, such as educational experience. Further, the case presented is a single organisation and therefore is not necessarily representative of other industries. Future studies should adopt a mixed methods approach.Practical implicationsThis study has emphasised that attention needs to be focussed on factors over which organisations have control when adopting and using e-learning. Employee age should not be seen as an obstacle to e-learning implementation, rather attention needs to turn to effective and user-friendly e-learning interventions along with sufficient technology support.Originality/valuePerceptions within industry and indeed in some literature, suggest that employee age stereotypes still exist in relation to technology uptake. This research has demonstrated that this stereotype is an erroneous assumption and emphasised the importance of other factors.

Towards Understanding the Determinants of Employees' E -Learning Adoption in Workplace

E-learning has been widely used as a prominent solution to provide on demand learning opportunities to reduce training time and cost. While e-learning acceptance has received a significant attention in academic/student domain, little research has been conducted in organizational setting. This paper aims to contribute to understanding the underlying factors which influence employees' intention towards using e-learning systems, through developing and proposing a conceptual research model based on one of the most comprehensive behavioral theory, the Unified Theory of Acceptance and Use of Technology (UTAUT). The proposed conceptual model first examines the native UTAUT constructs and then, by borrowing insight from other theories in the literature, expands the UTAUT theory to account for more context-specific e-learning factors in a workplace setting, namely, perceived organizational support, e-learning self-efficacy, perceived e-learning content quality and e-learning satisfaction. The paper also identifies directions for an empirical examination of the proposed research model in future.

An Empirical Evaluation of Critical Factors Influencing Learner Satisfaction in Blended Learning: A Pilot Study

Blended learning, a convergence of e-learning approach and face-to-face learning, has been regarded as a new paradigm in modern education. The degree of learners' satisfaction with blended learning played a crucial role in evaluating the effectiveness of blended learning adoption. Therefore, this study examined the primary factors affecting learners' satisfaction in blended learning environment. A comprehensive questionnaire was used to assess the impact of six dimensions such as learner, instructor, course, technology, design and environment, on perceived e-learner satisfaction specifically on the e-learning component within the blended learning environment. The respondents for this study were generally young with an average age of 20 years old. Results from univariate regression analysis revealed all six dimensions to be positively associated with perceived e-learner satisfaction. Subsequent multivariate regression analysis evidenced only the design dimension to be the critical factor influencing perceived e-learner satisfaction. This study concluded younger generation prioritized the design dimension to be the most critical factor in their satisfaction towards e-learning component in blended learning environment. Therefore, it may be more strategic for institutions to emphasize on the design dimension in their e-learning implementations within the blended learning environment specifically for younger learners.