Abstract
The information and communication technology has become an indispensable part of modern education. The paradigm shift in the educational environment makes the instructors recollect the traditional roles in classroom education and adjust their responsibilities to accommodate a transformed pedagogy and learner expectations. This paper aims at the instructor’s role in on-line education and studies how the instructor affects the learner satisfaction via the instructor involvement. Modifying the information system success model, the learning-environment qualities are rearranged into two-tiered formats—rigid and flexible contents—depending on the instructor’s manageability. A partial least square analysis was used to examine the structural relationship among rigid and flexible contents qualities (i.e., technology-assisted learning-environment qualities), learner satisfaction, and learner retention, and found that the instructor involvement had a moderating effect on flexible contents qualities (test and activity); further, the moderating effect of instructor is captured as high involvement in tests and low involvement in activities. Consequently, this paper confirms the relationship between learning-environment qualities, learner satisfaction, and instructor involvement. Empirically, the instructor role in on-line education and the degree of instructor involvement in higher education are substantiated; the result of this study will also contribute to e-learning design or content delivery system development in a practical way.
Highlights
Information technology has made a significant impact on the educational paradigm, and has created a virtual education community
We checked reliability and validity of the constructs used for our research model in order to validate our measurement model; we tested the hypothesized relationships among the rigid and flexible contents qualities, learner satisfaction, and learner retention [59]
This study shows the positive association of learning environment qualities with learner satisfaction and learner retention
Summary
Information technology has made a significant impact on the educational paradigm, and has created a virtual education community. E-learning can be defined as technology-based learning in which learning materials are delivered electronically to remote learners via a computer network [2,3]. It provides temporal freedom that allows students to learn at their own pace [7] and facilitators’ objectives for tracking the basic trajectory. It enriches course content with various interfaces and links, and allows for a high plausibility of the learner-centered approach [8]
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