Abstract
Blended learning, a convergence of e-learning approach and face-to-face learning, has been regarded as a new paradigm in modern education. The degree of learners' satisfaction with blended learning played a crucial role in evaluating the effectiveness of blended learning adoption. Therefore, this study examined the primary factors affecting learners' satisfaction in blended learning environment. A comprehensive questionnaire was used to assess the impact of six dimensions such as learner, instructor, course, technology, design and environment, on perceived e-learner satisfaction specifically on the e-learning component within the blended learning environment. The respondents for this study were generally young with an average age of 20 years old. Results from univariate regression analysis revealed all six dimensions to be positively associated with perceived e-learner satisfaction. Subsequent multivariate regression analysis evidenced only the design dimension to be the critical factor influencing perceived e-learner satisfaction. This study concluded younger generation prioritized the design dimension to be the most critical factor in their satisfaction towards e-learning component in blended learning environment. Therefore, it may be more strategic for institutions to emphasize on the design dimension in their e-learning implementations within the blended learning environment specifically for younger learners.
Highlights
The advancement of Information and Communication Technologies (ICTs) has enabled the younger generations to be well equipped with technological devices such as smartphones and tablets
E-learning to be integrated in addition to face-to-face learning in blended learning environment has been regarded as more effective alternative to face-to-face alone education or e-learning alone
This study revealed only the design dimension, which included the factors of perceived usefulness and ease of use, to be the critical factors for perceived e-learner satisfaction
Summary
The advancement of Information and Communication Technologies (ICTs) has enabled the younger generations to be well equipped with technological devices such as smartphones and tablets The impact of this adoption has been enormous since there were no economic and technical barriers for the younger generations to create share and distribute digital contents across a broad range of devices [1]. In view of this technological shift, the education sector has integrated the application of ICTs in education resulting in the establishment of e-learning platforms [2]. This study utilized research model proposed by Sun et al [11] to examine the primary factors affecting learners’ satisfaction toward e-learning component in a blended learning environment
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