Understanding Learners' Satisfaction in Blended Learning among Undergraduate Students in Malaysia

Umi Kalsom Masrom,Nik Aloesnita Nik Mohd Alwi,Nor Hazlin Nor Asshidin

doi:10.13189/ujer.2019.071023

Umi Kalsom Masrom, Nik Aloesnita Nik Mohd Alwi + Show 1 more

Open Access

https://doi.org/10.13189/ujer.2019.071023

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Abstract

Blended learning has extensively been used in many higher education institutions including Malaysia. Hence, instructors and institutions need to be well-equipped with adequate knowledge and skills, so that blended learning could be implemented successfully. This paper investigates the satisfaction among learners in blended learning environment at one of the universities in Malaysia through a survey study. The participants were 317 undergraduates enrolled in a blended learning course. The questionnaire was adapted from Zhai, Gu, Liu, Liang and Chin-Chung (2017) and Naaj, Nachouki and Ankit (2012). Descriptive statistics was employed to analyze the learners' demographic and their satisfaction towards blended learning. The results indicate that the learners' satisfaction towards blended learning employed at their institution was positive. This study also highlights several implications and recommendations that could anchor a greater understanding in the implementation of blended learning at higher institutions.

Highlights

The use of technology in the learning and teaching process has been employed by practitioners and classroom instructors around the world including Malaysia
The purpose of this study is to determine the satisfaction towards the implementation of blended learning among tertiary level learners
Similar findings might be observed in a blended learning setting where participants’ characteristics are similar with the current study

Summary

Introduction

The use of technology in the learning and teaching process has been employed by practitioners and classroom instructors around the world including Malaysia. In Malaysia, many education institutions at a tertiary level have implemented blended learning, which is the combination of online learning and face-to-face interaction. It has considerably been accepted as one of the approaches in learning and teaching by the instructors and learners. [18] conducted a study to explore the predictors of satisfaction among university students in Taiwan.

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