E-government In Jordan Research Articles

The Influence of Machine Learning on Enhancing Rational Decision-Making and Trust Levels in e-Government

The rapid growth in the use of AI techniques, mainly machine learning (ML), is revolutionizing different industries by significantly enhancing decision-making processes through data-driven insights. This study investigates the influence of using ML, particularly supervised and unsupervised learning, on rational decision-making (RDM) within Jordanian e-government, focusing on the mediating role of trust. By analyzing the experiences of middle-level management within e-government in Jordan, the findings underscore that ML positively impacts the rational decision-making process in e-government. It enables more efficient and effective data gathering, improves the accuracy of data analysis, enhances the speed and accuracy of evaluating decision alternatives, and improves the assessment of potential risks. Additionally, this study reveals that trust plays a critical role in determining the effectiveness of ML adoption for decision-making, acting as a pivotal mediator that can either facilitate or impede the integration of these technologies. This study provides empirical evidence of how trust not only enhances the utilization of ML but also amplifies its positive impact on governance. The findings highlight the necessity of cultivating trust to ensure the successful deployment of ML in public administration, thereby enabling a more effective and sustainable digital transformation. Despite certain limitations, the outcomes of this study offer substantial insights for researchers and government policymakers alike, contributing to the advancement of sustainable practices in the e-government domain.

UTAUT and determinant factors for adopting e-government in Jordan using a structural equation modelling approach

UTAUT and determinant factors for adopting e-government in Jordan using a structural equation modelling approach

UTAUT and Determinant Factors for Adopting E-Government in Jordan Using a Structural Equation Modelling Approach

UTAUT and Determinant Factors for Adopting E-Government in Jordan Using a Structural Equation Modelling Approach

Accessibility in Jordan's E-Government Evaluation Using a Generalized Linear Classification Model

Accessibility in Jordan's E-Government Evaluation Using a Generalized Linear Classification Model

E-government in Jordan and Studying the Extent of the E-government Development Index According to the United Nations Report

This research paper presented the experiences of a group of countries as pioneering models in the field of e-government and compared them to Jordan with the aim of evaluating their status at the global and continental levels. Methods for measuring and evaluating the development of E-government suggested using a method called multi-practice are a practice of multi methodology, which combines methods and techniques, and proposes to evaluate the tangible and intangible benefits of e-government, which shows that the multiplicity of aspects of measurement may lead to a kind of reliability in e-government also Methods for measuring and evaluating e-government performance proposed by international organizations. By United Nations E-Government Survey The comparison and evaluation were done using the e-government maturity index issued by the United Nations EGDI, which includes the Telecommunication Infrastructure Index (TII) and The human capital Index (HCI), and the Online Service Index (OSI) e-government service sub-indicator, in the period between 2008 and 2020, and this comparison comes in order to benefit from these experiences, redress weaknesses, and exploit the opportunities available to Jordan to develop its e-government, keep pace with the global movement and raise its efficiency in a way that serves the goals of sustainable development The results were that Jordan, according to by United Nations E-Government Survey Jordanian e-government is still in the first generation It has many improvements performance on the e-government index the change in the EGDI. Some comparisons of Jordan with Arab countries have been presented in the EGDI in 2020 for the United Nations report

Comprehensive Approach to Implement E-Government Backend in Jordan Using Service-Oriented Architecture

This paper proposes a comprehensive approach to implement and deploy a backend middleware for e-government in Jordan using service-oriented architecture (SOA) and enterprise service bus (ESB). The proposed approach takes into consideration a full overview of needed e-services as well as all stakeholders communicating within e-government environment. The paper describes the high-level architecture of the proposed approach and then goes deeper to describe the internal implementation of the middleware and its layers. Finally, the paper addresses some deployment issues and proposes a deployment architecture to overcome these issues.

The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

<p lang="en-US"><span><em>The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility </em><span lang="en-GB"><em>for e-government services designs</em></span><em> in Jordan have good agreement, responses were positive towards that. Besides, there</em><span lang="en-GB"><em> is a positive effect of </em></span><em>website usability </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. In addition, the result showed that there is a positive impact of </em></span><em>website accessibility </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. </em></span><em>The research recommended that the user interfaces and </em><span lang="en-GB"><em>website accessibility </em></span><em>in the Jordanian e-government </em><span lang="en-GB"><em>website designs</em></span><em> must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users</em>.</span></p>

SEM approach to determine factors affecting e-government success in Jordan

This research aims at identifying the effects of regulation, website quality, relationship, employee's skill and worth on the success of e-government in Jordan from the perspectives users and employees using structural equation modelling (SEM). Initially, a structural model is proposed. A total of 1,100 surveys were distributed to employees and government services users. The multicollinearity and consistency in the item measures were checked. Then, the validity of the measurement and structural models is assessed. The results revealed the important factors that affect e-government success. Further, the structural model is evaluated in four major organisations that provide e-government services from both user and employee perspectives. Results showed variations in e-government success among organisations and the level of e-government success still lags behind meeting users and employee expectations in most organisations. In conclusion, Jordanian organisations should deliver high-quality demand driven services, ensure public sector transparency and accountability, reduce indirect cost of obtaining services, increase ease of interacting with government, promote development of Jordan's ICT sector, develop skills within the public sector, boost e-commerce activities, improve information security and end user privacy, and mitigate the risk through a coordinated approach involving technology tools, policy guidance, and training.

The Influence of Utilizing Facebook on E-government Adoption

E-government is becoming a major channel for citizens' communication, interaction and collaboration with their government. Utilising the increased use of social media, individuals, businesses and governments recognised the opportunity to benefit from these sites to open channels of communication and empowerment. In this paper, we measure the influence of social networks represented by Facebook on e-government in Jordan. We extended UTAUT2 with personal innovativeness and yielded a full support of all hypotheses assumed. Performance expectancy, social influence, effort expectancy, personal innovativeness and enjoyment significantly predicted the continuous use of e-government pages on Facebook. The estimated coefficient of determination R2 was 0.48. Conclusions are stated at the end.

The influence of utilising Facebook on e-government adoption

E-government is becoming a major channel for citizens' communication, interaction and collaboration with their government. Utilising the increased use of social media, individuals, businesses and governments recognised the opportunity to benefit from these sites to open channels of communication and empowerment. In this paper, we measure the influence of social networks represented by Facebook on e-government in Jordan. We extended UTAUT2 with personal innovativeness and yielded a full support of all hypotheses assumed. Performance expectancy, social influence, effort expectancy, personal innovativeness and enjoyment significantly predicted the continuous use of e-government pages on Facebook. The estimated coefficient of determination R2 was 0.48. Conclusions are stated at the end.

Increasing Citizen Engagement and Participation through eGovernment in Jordan

Supporters of e-Government believe that this technology will be a panacea for enhancing the engagement and participation of citizens in politics and government. However, there is little empirical support for this assertion. Due to the rapid proliferation of e-Government in Jordan there is an impetus to determine how e-Government impacts citizen participation and engagement in politics and government within the country. Using qualitative phenomenological focus group interviews with 40 citizens who utilize e-Government, an effort was made to understand how this technology influences outcomes with regard to participation and engagement with government. The results indicate that those using e-Government were politically active before using the technology and have extensive experience with technology use. E-Government for the politically active serves to extend participation in the process. For individuals that lack technological savvy and/or are not politically active, e-Government alone may not be enough to increase citizen engagement and participation in politics and government.

Increasing Citizen Engagement and Participation through eGovernment in Jordan

Supporters of e-Government believe that this technology will be a panacea for enhancing the engagement and participation of citizens in politics and government. However, there is little empirical support for this assertion. Due to the rapid proliferation of e-Government in Jordan there is an impetus to determine how e-Government impacts citizen participation and engagement in politics and government within the country. Using qualitative phenomenological focus group interviews with 40 citizens who utilize e-Government, an effort was made to understand how this technology influences outcomes with regard to participation and engagement with government. The results indicate that those using e-Government were politically active before using the technology and have extensive experience with technology use. E-Government for the politically active serves to extend participation in the process. For individuals that lack technological savvy and/or are not politically active, e-Government alone may not be enough to increase citizen engagement and participation in politics and government.

Analyzing the performance of E- government in Jordan in the period 2008 – 2016

E-government means the use of information and communication technologies to promote and streamline the activities of public organizations. The past ten years have witnessed a tremendous development in the field of communications and information technology, which has made the presence of e-government an urgent necessity to increase government efficiency and effectiveness. In the last decade the government of Jordan has invested heavily in E-government projects to deliver efficient services to populations. However the global rank of E-government of Jordan is still in low rank according to the global countries. The purpose of our research is to study and analyze the factors affecting the development and progress of e-government in Jordan from 2008 to 2016. In this research we gathered our data about E-government of Jordan from the United Nations e-government surveys. The research shows that despite the development of infrastructure in the field of communications and information technology, the weakness of electronic services provided, and the lack of funds to build integrated electronic governments is what led to the weakness and decline of e-government performance in Jordan. The provision of more electronic services and the improvement of the quality of these services in addition to providing the necessary capital will play an indispensable role in improving the performance of e-government in Jordan and thus get a high ranking compared to global countries. This study allows e-government officials to know the reasons for the decline in the performance of e-government despite the efforts made. Thus developing radical solutions to these problems if possible.

Challenges and opportunities affecting the success of e-government in Jordan

The concept of e-government has recently emerged because of its application in many government agencies and ministries. In many countries, an important problem has emerged: the intellectual understanding of the concept of e-government by employees of government agencies and citizens, the non-issuance of legislation and laws regulating electronic transactions, e . The success of e-government programs varies greatly depending on the context being developed and implemented, and e-government implementation may face challenges in any country. Therefore, this study dealt with e-government one of the contemporary topics at the global level by identifying the challenges and opportunities that affect the success of e-government in the Hashemite Kingdom of Jordan. The study aimed to focus on the challenges facing the e-government in the Hashemite Kingdom of Jordan. On the success of e-government in Jordan. Scope of research: The research focuses on the intellectual understanding of the concept of e-government by employees of government agencies, ministries and citizens, and the non-issuance of legislation and laws governing electronic transactions and the absence of an electronic signature regulating electronic transactions in Jordan. Research Methodology and Research Tools: The descriptive descriptive approach was used, and the tools used in the research to collect resources are: books, research and literature, and the Internet. Research Sample: The research sample was selected from the selection of the experiences of some employees in the government agencies and ministries in the e-government in Jordan and were selected in a random stratified manner. Some of the results of the study: The reasons for the decline in government services and although the number is still a bit of electronic services developed, but the most important issue prevailing in the project is the lack of activation of a number of these services on the small number, as well as issues related to the program's architecture and how to deal with data centers In various ministries, making many services so slow that beneficiaries do not want to use them because they are impractical.

The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

E-government is believed to be vibrant in developing the public sectors around the globe, as it assures more accountability and transparency. Jordan, as a developing country, has developed a number of e-government services. The success of e-government services is dependent one both; the government support as well as citizens' willingness to adopt those e-government initiatives. This study adopted a modified version of the unified theory of acceptance and use of technology (UTAUT) to examine factors that determine the adoption of e-government services in Jordan. Also, the study aims to examine whether and how national culture has an impact on e-government adoption. A survey collected data from 1,132 users of Jordan's e-government services. Using partial least squares (PLS) of structural equation modelling (SEM) analysis technique, the results show that all the five factors, namely: performance expectancy, effort expectancy, social influence, facilitating conditions and behavioural intention have significant effect on the adoption of e-government services in Jordan.

E-Government Diffusion in Jordan: Employees' Perceptions Toward Electronic Government in Jordan

A number of countries, in both developed and developing nations, have started e-government programs that aim to provide public services online, improve government procedures and, most importantly, provide improved services for citizens. The aim of this paper is to identify the factors that are currently influencing the development and diffusion of e-government in Jordan as perceived by government employees involved in e-government service delivery. The study also investigates how Jordan government benefit from the generous advantages created by such applications and avoid the barriers that hinder its' implementation. In this research a quantitative survey is used in three key public service agencies in Jordan that include the municipality of Amman, licenses and vehicle department and the tax department. All three selected public agencies were actively involved in e-government and have some transaction level of e-government services. The research identifies nine key factors that are influencing the progress of the national e-government project in Jordan. Ease of use and access to the internet and trust on the system may lead to high levels of confidence among employees' in relation to e-government adoption. The most important benefit that encourage e-government adoption is found to be providing a more reliable service to customers while the most important barrier that inhibit its adoption is found to be the difficulty of maintaining the government websites.

The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

E-GOVERNMENT SUCCESS FACTORS FROM A BUSINESSES PERSPECTIVE IN DEVELOPING COUNTRIES: A CASE OF JORDAN

This paper presents a study which examines several e-government success factors in Jordan. Due to the pace of globalization and rapid global growth of technology and the Internet information, many governments around the world have turned their services from traditional services into e-government services. Were the citizens, business organizations and other stakeholders are served via the internet. Jordan is one of the rare countries in the Middle East with a history of commitment to good governance and ICT-related initiatives. In recent years, Jordan’s efforts to provide e-government services to the public have been recognized. But still Jordan faces the problem of low usage levels of these electronic services, plus several scholars addressed that several studies were conducted from citizen perspective but few for businesses perspective. For a better understanding of e-government and its influence on the society as all and on the business society in particular the researchers carried out this study to identify the success factors which affect e-government adoption in Jordan, also to investigate the factors that determine business organization satisfaction towards e-government in Jordan. In this paper the researcher will discuss four factors that affect the success of e-government services from businesses perspective in Jordan as followed: e-service quality, perceived usefulness, trust, personalization.

The Effective Utilization of Knowledge Management in E-Government: A Case Study of E-Government in Jordan

The study is aimed at investigating the effective utilization of knowledge management in the Jordanian e-government system. The study proposes the knowledge management model for the implementation of egovernment in Jordan. The sample consisted of 132 employees derived from a population that had a sufficient knowledge of knowledge management in the Jordanian e-government team. The data collection tool used was a selfadministrated questionnaire. The study revealed the existence of a strong correlation between knowledge management and the utilization of knowledge. Furthermore, the study sample agreed that knowledge management is a widespread organizational practice. The study concluded that the utilization of knowledge is related to proper planning and follow-up of the applications for the knowledge management in Jordan e-government entities. In addition, the study recommended the spread of the culture of knowledge management which was supported by the senior management at the Jordanian entities.

E-Government Strategy and Plans in Jordan

Life is being developed every day in all of the life aspects. One of the major developing aspects is information technology (IT), and communication technology which makes life easier, faster, and more connected. ICT is evolving fast in Jordan and offering the government to deliver multiple delivery services with different characteristics among E-government services. The Jordanian government has invested heavily in E-government initiatives for the last 10 years to transform from traditional service delivery to more effective and efficient service to deliver high-quality customer-centric and performance-driven services to E-government stakeholders. However the global rank of E-government readiness as well as regional rank of Jordan is still in low rank according to the global countries but it is still quite according to the Arab countries. This research provides a trend analysis to find the trends (positive or negative) in the UN E-government indicators in Jordan and provides an overview to the E-government in Jordan where the researchers analyze the development of E-government in Jordan by introducing a general framework for the E-government through discussing the past, present status and the future plans for E-government in Jordan to get better service to their recipients and to improve overall progress of Jordan achievements compared with regional and global countries.