Abstract
A number of countries, in both developed and developing nations, have started e-government programs that aim to provide public services online, improve government procedures and, most importantly, provide improved services for citizens. The aim of this paper is to identify the factors that are currently influencing the development and diffusion of e-government in Jordan as perceived by government employees involved in e-government service delivery. The study also investigates how Jordan government benefit from the generous advantages created by such applications and avoid the barriers that hinder its' implementation. In this research a quantitative survey is used in three key public service agencies in Jordan that include the municipality of Amman, licenses and vehicle department and the tax department. All three selected public agencies were actively involved in e-government and have some transaction level of e-government services. The research identifies nine key factors that are influencing the progress of the national e-government project in Jordan. Ease of use and access to the internet and trust on the system may lead to high levels of confidence among employees' in relation to e-government adoption. The most important benefit that encourage e-government adoption is found to be providing a more reliable service to customers while the most important barrier that inhibit its adoption is found to be the difficulty of maintaining the government websites.
Highlights
The results shows that the tolerance value is more than 0.10 and the Variance Inflation Factor (VIF) value is less than 10.0 for each independent variable which means that no singe of statistical significant multicollinearity exists
From the research analysis conducted in this study, only 9 factors out of 12 are found to be supported and affect the successful implementation of e-government within Jordan
Based on the analysis test applied to the original model, the responses of the Jordanian organizations did express the importance of Usability and accessibility of internet for e-government implementation success and this result was supported by Weerakkody et al (2007) and Sajuyigbe (2012)
Summary
Today as a result of the revolution that occurred in the technology and telecommunication sector, e-government have emerged and spread rapidly among developed countries and slowly among developing countries such as Jordan (Peng and Kurnia, 2010; Grimsholm and Poblete, 2010; Al-Abdallah, 2013).Electronic government or e- government has changed the way citizens and businesses interact with their government by increasing the level of access to information and facilitating greater solutions to government services (Ebrahim and Irani, 2005; Hsieh et al, 2013; Krishnan et al, 2013). Egovernment is defined as the use of Internet and the World Wide Web to use the most innovative information and communication technologies to deliver effective and efficient information and services for citizens with more convenient access to government information and services (Arif, 2008; Alsaghier et al, 2009). King Abdullah II and his government have realized that the Internet and egovernment technology cannot be diffused in the country without collaboration between the public and the private sector. To pave the way for the adoption of egovernment, the government needs to build a reliable ICT infrastructure and sustainable legal system to encourage the private sector and citizens to adopt the new technology (Molla and Licker, 2005)
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