Abstract
Life is being developed every day in all of the life aspects. One of the major developing aspects is information technology (IT), and communication technology which makes life easier, faster, and more connected. ICT is evolving fast in Jordan and offering the government to deliver multiple delivery services with different characteristics among E-government services. The Jordanian government has invested heavily in E-government initiatives for the last 10 years to transform from traditional service delivery to more effective and efficient service to deliver high-quality customer-centric and performance-driven services to E-government stakeholders. However the global rank of E-government readiness as well as regional rank of Jordan is still in low rank according to the global countries but it is still quite according to the Arab countries. This research provides a trend analysis to find the trends (positive or negative) in the UN E-government indicators in Jordan and provides an overview to the E-government in Jordan where the researchers analyze the development of E-government in Jordan by introducing a general framework for the E-government through discussing the past, present status and the future plans for E-government in Jordan to get better service to their recipients and to improve overall progress of Jordan achievements compared with regional and global countries.
Highlights
Governments play a major roles in societies as the administration of government functions and the facilitation of providing services to citizens and civil society institutions through their project in a convenient an efficient way [1]
This paper analyzes the trends in the UN E-government indicators in Jordan which can help in the development of proposals, plans and strategies to improve the level of E-government in Jordan
Jordan at the end of stage 2 and Ministry of Information and Communications Technology (MOICT) issued a new strategy for E-government which will be discussed in details in another section
Summary
Governments play a major roles in societies as the administration of government functions and the facilitation of providing services to citizens and civil society institutions through their project in a convenient an efficient way [1]. The United Nations defined E-government as the use of Information and Communication Technology (ICT) and its application by the government for the provision of information and public services to the people [10]. Other researchers added E-government definition with purpose to support good governance in the government organization for example, Jeffry (2008) [11] defined E-government as a continuous innovations in the delivery of services, citizen participation, and governance through the transformation of external and internal relationships by the use of information technology, especially the internet.
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
