E-government Programs Research Articles

ІНФОРМАЦІЙНА ДІЯЛЬНІСТЬ ОРГАНІВ ВЛАДИ В ЄВРОІНТЕГРАЦІЙНИХ ВЕКТОРАХ УКРАЇНИ: ЕЛЕКТРОННЕ УРЯДУВАННЯ

<p><strong><em>Purpose of research.</em></strong><em> This research is directed to defining priority directions of implementation of e-government in Ukraine and peculiarities of integration of Ukraine into the European Union Digital Single Market.</em></p><p><strong><em>Research methodology.</em></strong><em> In course of the research theoretic methodological case was used: description, analysis, synthesis; systematization, summing-up; comparative analysis; induction and deduction to formulate conclusions.</em></p><p><strong><em>Results.</em></strong><em> The article analyzes theoretic-and-legal grounds for e-government from the point of view of European integration intentions of Ukraine and undertaken international obligations. It was determined that e-government means the way of solving the problem of advancing and reforming public sector as well as providing business and citizens with state services of higher quality. The role of international donors for implementation of «E-Government for Authorities Accountability and Community Participation» program (EGAP) and EGOV4UKRAINE («Support of Decentralization of E-Government in Ukraine») project was detected. Research results point at stability in tendencies of implementing e-government within the upcoming years.</em></p><p><strong><em>Novelty.</em></strong><em> The article studies current state of e-government development under the directions stipulated by the E-Government Development Concept in Ukraine. Key principle problems in this sphere are embraced. The priority directions of informative activity of the state have been determined on the basis of the analysis of the Ukraine Integration to the EU DSM Roadmap and the E-Government Development Concept in Ukraine.</em></p><p><strong><em>Practical significance.</em></strong><em> Research materials will contribute to synthesized understanding of state policy priorities in terms of introduction and implementation of e-government program in Ukraine. Studies results may be used in course of preparation to classes in such disciplines as «Informative Activity of State Power Bodies», «Public Communications in Information Environment» as well as educational literature and educational-methodic materials. In the scientific-and-research sphere, the results may be used as a ground for further research of e-government issue.</em></p><p><strong><em>Key words:</em></strong><em> e-government, E-Government Development Concept in Ukraine, the Ministry of Digital Transformation, EGAP program, EGOV4UKRAINE project, the Ukraine Integration to the EU DSM Roadmap.</em></p>

BIO-METRIC IDENTITY BY CONTACTLESS AND CONTACT-BASED MATCHING WITH CONSERVATIVE FINGERPRINT IMAGES

To defend state borders and backup egovernance programs, enormous databases of contactbased fingerprints have been generated. Contactless fingerprints sensors are becoming more popular because they provide a greater cleanliness, security and accuracy. The existing method have capacity to match contactless 2D fingerprints with legacy contact-based fingerprint databases is critical to the adoption and success of such contactless fingerprint technologies. This research looks at the issue and proposes a novel method for reliably matching fingerprint scans. The project consists of a robust thin-plate spline model that was a incorporated for the correction of deformations to address contact based and contactless sensor interoperability problems. The robust thin-plate spline (RTPS) is a new type of spline that can be more correctly describe elastic fingerprint deformations. The RTPS-based generalized fingerprint deformation correction model (DCM) is presented to correct such deformations on contact-based fingerprints. When DCM is used, essential minutiae element on both contactless and contact-based fingerprints are aligned accurately. Incorporating minutiae-related ridges into such cross-matching performance will be researched further. In addition, we create a new database of 1800 contactless 2D fingerprints and the associated contactbased fingerprints obtained from 300 clients, which is made public ally available for further research. Using two public ally available databases, the experimental results provided in this work confirm our approach and produce outperforming results for matching contactless 2D and contact-based fingerprint photos. Automated detection and correction of perspective distortion in contactless fingerprint images is expected to reduce the error rates. This work incorporates more robust core detection algorithms and powerful match strategy.

Ontology Model for Public Services in Morocco Based on 5W1H Approach: PSOM-eGovMa

Morocco has launched several e-government programs to develop efficient public e-services which meet the needs of users. However, while digitizing public services processes for Moroccan administrations, the designers of information systems record the entered data in databases, without being too interested in the meaning of the entries made by citizens nor on the benefit of exchanged information between public administrations. This causes inconsistency and lack of interoperability between public administration systems. Moreover, the systems require information collection and shared knowledge based on a common vocabulary of public services in Morocco. For this purpose, this paper presents an ontology model based on the 5w1h Method for defining the public services domain. This PSOM ontology is based on the referential defined by the Moroccan Ministry of Administration Reform and Public service. Indeed, we have collected the different concepts related to this field and all possible relationships between them in order to ensure interoperability between all government entities.

DIPLOMASI DIGITAL DAN IMPLEMENTASI APLIKASI SAFE TRAVEL DI KEMENTERIAN LUAR NEGERI

Public Service-Based Information Technology and Communication (ICT), Electronics Neighborhood/Pillars of Citizens (e-RT/RW) (Study of e-Government in Kelurahan Talang Semut Kecamatan Bukit Kecil Kota Palembang). This study is based on the new way to manage public sector-oriented management services to the community forward, rather than the interests of the government. E-Government Program is a program of e-RT/RW Surabaya. The results showed the program e-RT/RW sourced from Palembang Mayor Factors supporting the program e-RT/RW in the Kelurahan Talang Semut, Bukit Kecil, Palembang is the full support of the government and relevant parties, the basic service standards and infrastructure are qualified. Whereas the inhibiting factor is the public interest, a lack of internal party support, and lack of maintenance of infrastructure. From the research, the researchers suggest that the necessary socialization harder, but not merely socialization but also training to people to operate online. Transparent financial accountability. Holding intense communication forum, addition of website content, and control of technical problems with a thorough evaluation.

RECOMENDACIONES PARA MEJORAR LA EFECTIVIDAD EN LA CONDUCCIÓN DEL PROGRAMA CUBANO DE GOBIERNO ELECTRÓNICO

The purpose of the electronic government program in Cuba is to generate digital services of public value. This process is complex, since it demands the orderly and coordinated development of technological and organizational capacities, as well as the consequent change management for citizens and public administration. The proper conduct of this process is essential for the success of the program. Achieving this requires implementing an effective governance and management system for the e-government program. To contribute to this, a set of recommendations based on national and international experience in the governance and management of ICTs applied in the context of the development of e-government programs are proposed.

A validation of the modified democratic e-governance website evaluation model

The recent global pandemic has highlighted the importance of efficient communication between the government and its citizens through online platforms. While approximately 90% of governments around the world have opened up their websites to provide government information and public services, many have been criticized for their quality issues. The unsatisfactory upkeep of government websites may be due to the lack of adequate guidelines and evaluation tools for public managers, which would enable them to achieve the superior goals of e-government initiatives. We posit that evaluating government websites should be done with a formative and theory-based approach instead of summative or conclusion-based ones, as a government website is a long-term mechanism to achieve the objectives of e-government programs. Accordingly, this study empirically tests the Democratic E-governance Website Evaluation Model (DEWEM) that was conceptually created by Lee-Geiller and Lee (2019). Through a series of measurement development procedures, the results present a more concise, refined and validated model consisting of 25 items under 5 factors, whose associations to the outcome of democratic e-governance were statistically significant. The validated DEWEM also shows significant correlations with citizens' satisfaction and intention to use the website. This study advances the body of evaluation research for government websites and provides public managers with credible and useful guidelines for improving their websites.

Assessing readiness for knowledge management implementation in mental hospitals, Indonesia

For Southeast Asia’s largest population, the prevalence of the emotional disorder has increased from 6% in 2013 up to 9.8% in 2018. Aligned with the e-government program, Knowledge Management (KM) offers an easier, faster, and transparent mental health services. However, the implementation relies on various factors. We conducted a workshop at 7 (seven) mental hospitals. The questionnaires were used to identify the factors that consist of awareness & commitment, strategy, culture, structure, people, and information technology (IT). We examine the hypothesis factors of the relationship by employing the statistical analyses of correlation. This study provides at testing the relationship between factors of people, process, and technology, for KM implementation in Indonesian mental hospitals. The results of the study confirm that the relationship between Process to Technology and People has a positive effect on significance. Meanwhile, the adop-tion of the existing technical facilities have not significant support for the needs of the KM. To sum up, the study suggests further improve-ment of leadership and systems in order to serve the best of mental healthcare.

Information and Communication Technology Hassles within Village-owned Enterprises of Bontomanai Gowa

As information and communication technologies have lured all over the country, it is unavoidable used by the Village-owned Enterprise (BUMDES) of Bontomanai, Gowa Regency amid programs to increase citizen participation. Therefore, the development of the ICT on the enterprise has to deal with citizen acceptances for the sake of the economic purpose. This research is based on a new perspective to increase public community participation as well as the management of village-owned enterprises to deal with information and communication technology developments. It is also a form to support e-Government programs of the Gowa Regency Government. The results show that the management of BUMDES supported by information technology system had significantly increased the public participation. It is also found that the management of BUMDES is able to improve the welfare of the community.

An Investigation of the E-Services Quality provided by Kuwait Government Portal

The unlimited development and extensive use of ICT has helped governments around the world to innovate and improve public services through the advantages of egovernment services. First step of this study was an attempt to measure the quality of e-services provided by the usercentric Kuwait Government Online Portal through investigating the quality standards of e-government services and different quality dimensions of e-government services as identified in the literature. Post examining E-service quality models one model was selected and used to validate the quality of e-services provided by the Kuwait Government Online Portal. A survey was presented to 486 valid participants through an online questionnaire. The result of the survey in general showed a diverse quality results which was around the range of “Neutral”. This could be due to having a large number of diverse e-services provided by more than 60 government agencies all enclosed in the Kuwait Government Online Portal. The second step of this study was to validate the result from the survey through conducting a semi-structured interviews by the authors with three top management officials at the government entity responsible for implementing e-government program in Kuwait. The interviews have revealed interesting insights, namely the existence of strong presence of silo-mentality in government entities which could be the main cause for not achieving integrated e-services. Future work will include studying specific e-services and defining suitable categorization that helps in determining their quality. The model that was used in this study was based on high-level dimensions that needs to be broken down into subdiminutions that could contribute to increasing the accuracy of the results of e-service quality evaluation. In addition, measuring the effect of silo-mentality of the government over the quality of e-services in Kuwait is desirable.

Investigating the Cybersecurity Aspects of the Liberian Government’s Network (GovNet) as a Critical National Infrastructure

One of the most critical national infrastructures (CNIs) in Liberia on which critical e-government services are dependent is GovNet. GovNet is the acronym for Government of Liberia’s (GoL’s) Network, and it is the conduit for connectivity and gateway to the internet for all of the Government’s over 107 Ministries, Agencies, and Commissions (MACs), as well as its e-government programs. Most of the MACs connected to GovNet run siloed ICT environments with little or no cybersecurity mechanisms in place. This paper is an investigation conducted at six MACs that are members of GovNet. The investigation identified several cybersecurity deficiencies at those MACs, due to the absence of vital dimensions or pre-requirements of cybersecurity readiness including the infrastructure (digital infrastructure), capacity (education and skills) and, governance (legal and regulatory instruments). The investigation examines previous and extant literature, conducted interviews with stakeholders of GovNet, and leverages the vast experiences of the author, who is the immediate past Managing Director of LIBTELCO. Recommendations are made for the necessary actions to be taken to remedy those deficiencies in GovNet, and the study’s contribution to the body of knowledge is indicated in the Conclusion.

ASB ANALISIS STANDAR BELANJA UNTUK PENYUSUNAN RKA-APBD KEGIATAN PENYELENGGARAAN RAPAT

The preparation and management of regional budgets are required to be more realistic and transparent. In the digital era, through e-government programs, it is expected to increase transparency, control, and accountability of government administration in order to implement Good Governance in kkn-free government. The preparation of ASB will help local financial management to be more transparent, fair, accountable and the efficiency of local government budgets can be achieved. The preparation of this ASB aims to establish an ASB model of Meeting activities within the Office and outside the Office that is used to assess the fairness of the workload and cost of such activities. This research uses descriptive research and in data analysis using Ordinary Least Square (OLS) method. This research produces a viable ASB model so that it can be used as a pagu (reference) in arranging meeting budgets inside and outside lumajang regency government offices.

Study and recommendation on the role of information technology in the effective implementation of e-governance programs

Study and recommendation on the role of information technology in the effective implementation of e-governance programs

On obtaining a stable vote ranking methodology for implementing e-government strategies

Recently, a lot of studies have been conducted on what factors and strategies affect the successful implementation of e-government programs around the world. Most of these studies lack a clear plan for selecting strategies and setting their priorities for implementation and thus ensuring the success of such programs. In a previous study conducted by the same researchers, these strategies and their implementation priorities were defined based on the opinions of 20 government experts who were interviewed and asked to rank the strategies based on 23 factors resulting from the SWOT analysis that summarizes the context under study, specifically Jordan as an example of a developing country. However, there is a problem that still exists facing many of these countries, which is the divergence of opinions of government decision-makers in ranking their priorities for implementing various government strategies, including e-government programs, and thus affecting the quality of the strategic decision taken. Therefore, this study will address the problem by finding a new methodology that enables to obtain a stable ranking of strategies in order to make the best strategic decision to implement the e-government program in the context under study or other similar contexts in the region. This study assumes that we can obtain a stable ranking of strategies related to implementing e-government programs when we only use the SWOT factors that produce stable ranking votes. To validate this, three main experiments with a number of proposed scenarios were developed to aggregate expert rankings on the implementation of e-government strategies using some common vote ranking methods, namely, parametric methods such as Borda, Copeland and Maximin, and algorithmic methods such as Stuart and Robust Rank Aggregation (RRA). Then, to evaluate the results of the three experimental scenarios, two new measures were proposed, namely the Similarity Index measure and the Matching Index measure. The results confirmed the validity of the assumption regarding the importance of obtaining a stable vote ranking in selecting the best strategies to ensure success in implementing e-government program in the context under study or other similar contexts in the region.

Digital divide in ASEAN member states: analyzing the critical factors for successful e-government programs

PurposeThis study addresses the critical factors that contribute to the success of e-government programs in the Association of Southeast Asian Nations (ASEAN) member states (AMS). We investigate the factors that play key roles in e-government adoption and implementation in AMS that stem from multiple dimensions.Design/methodology/approachOur qualitative study on eight ASEAN countries with different political situations and economic developments suggests that in general, institutions (formal and informal institutions), resources, leadership, organizational design and culture values determine the success of e-government.FindingsThe provision of adequate information and communication technology infrastructure alone is insufficient to ensure the success of e-government.Research limitations/implicationsOur findings lead to a conceptual framework of factors that drive the success of e-government projects that advances the literature on e-government, particularly the research about e-government in the context of developing countries.Originality/valueAn empirical evidence and in-depth understanding suggest that different factors are associated with detrimental impacts on e-government implementation.

UNDERGROUND ECONOMY DALAM SEBUAH PERSPEKTIF

This article aims to describe the activities of underground economic actors. This article is a literature review of several empirical studies in Indonesia and the world in examining or resolving the impact of the existence of these economic activities. There are several terms used in each country from the underground economy, such as black economy, shadow economy and unofficial economy. Every country, both developed and developing countries, have experienced underground economic activity that continues to increase so that biased measurement often occurs, which is caused by indicators of underground economy that cannot be measured clearly and this economic activity can harm state revenues. The driving force of the underground economy is an increase in the tax burden (directly or indirectly), combined with labor market regulations and the quality of public goods and services, as well as properly measured economic conditions. The need for systematic oversight to reduce the number of corruption by providing convenience to the community through the E-Government program as a direction for the creation of Good Governance..

THE CURRENT STATUS OF THE E-GOVERNMENT PROJECT IN JORDAN AND ITS BENEFITS AND ADVANTAGES

Today, it is expected that governments will respond to public needs, manage public funds efficiently and transparently, and adapt to social changes. In this transitional process, public administration gains inspiration from private companies, goal-driven management, and custom. At the same time, the resistance to such a large organizational change is enormous. The huge size of the government makes it slow to change, especially when the implementation of e-government is only one of the many challenges that the government must deal with e-oriented policies. The quest to implement e-government projects is motivated by the fundamental policy goals of (i) increased effectiveness, efficiency, and information quality; and (ii) improved interaction mechanisms, and in turn better governance tools. In Jordan, e-services initiative is the heart of the e-government. Therefore, the ICT sector is best served and is able to deliver e-government services in an integrated manner, as a result since 2000, many national ICT projects have been launched to sustain and support the e-government program.

‘Here one moment, gone the next’: A framework for liquid communication generated through social media platforms in the Botswana public sector

Background: In Botswana, the public sector has been fully active in utilising social media platforms as part of the e-government programme, thereby generating liquid communication in the process. The content in social media platforms, which is referred to as liquid communication, is so fluid that its management becomes a challenge. This is so because one moment a post is available on a social media platform and the next moment it disappears. The unstable nature of liquid communication calls for its governance according to established national and international records management principles. Objectives: This study utilised the principles of information governance of the Association of Records Managers and Administrators (ARMA) as a theoretical framework to examine how liquid communication generated through social media platforms is governed by the Botswana government. Method: Qualitative data were collected through document analysis and interviews with officials from government departments concerned with the management of information. Results: The study revealed that despite the active presence on social media by the Government of Botswana in communicating with the public, there is a lack of a framework to govern liquid communication. This resulted in weak accountability, protection, compliance, transparency and integrity, as well as retention and disposition for governance of liquid communication. Conclusion: The study concludes by arguing that failure to manage and preserve liquid communication would result in a loss of digital heritage for the country. A framework for liquid communication governance in the Botswana public sector is suggested.

IMPLEMENTASI KEBIJAKAN E-GOVERNMENT PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN NGANJUK

E-Government program is a form of the implementation of public services based information technology and communication that covertly designed to make the process of working in the government of into simpler ones, more accurate, responsive and transparent. With the establishment of presidential instruction no 3 2003, instructed that all government agencies apply for the e-Government program. BAPPEDA has implemented through a system of e-Government program information regional development planning or e-Planning. This study determines to reveal an understanding of the e-Government of policy on Regional Development Planning Board District Nganjuk. Technique data analysis using a technique qualitative according to data analysis Miles and Huberman. The research results show that of policy e-Government on Regional Development Planning Board District Nganjuk has been implemented by an instruction of the president number three years 2003; however, in practice, there are several problems can slow process implementation e-Government itself.

IMPLEMENTASI E-GOVERNMENT BERBASIS SERVICE ORIENTED ARCHITECTURE (SOA) PADA KANTOR KECAMATAN NATAR LAMPUNG SELATAN

E-government is short for from plan to implement the electronic the government .E-government is one of form or model of a system of government based on the power of digital technology, in which all in administrative work, the service for people, supervision and control section of the source of its power belonging to an organization concerned, financial, of taxes had not yet, levies which may be collected, white collar workers and rontje participated in this festival was brought under control in one system. E-government an outgrowth new as in order an increase of services the public allowing them to the main effort to lower the utilization of technology information and communication so that public services to village heads to be more transparent, accountable, effective and efficient. Offices of head of subdistricts natar is one of government institutions that is in south sample is taken at Lampung the Lampung provincial .As an institution of governance which had been has a duty and the obligation of serving the needs of the people is required to be able to always improve the quality of these services .
 One of the efforts to do is build e-government. through community service hence the need to do research in order to produce a e-government based Service Oriented Architecture (SOA) to the district office Natar Lampung South. Method of development systems used is Extreme Programming with the design of the Unified Modeling Gig Language (UML) and using the alchemy of PHP programming language, CSS and java. programing
 The end result of this research is e-government program having many access facilities for the office Natar Lampung South, so the society should not do went directly to the office in the search information and some services that needed.

Policymakers’ perspective about e-Government success using AHP approach

PurposeThe e-Government has a potential to entrench Good Governance in Pakistan. However, this technology could not be successfully developed and implemented in public sector – despite of efforts made by the Government. Consequently, public sector is suffering from bad Governance, which ultimately affects the Governance as well as e-Government ranking of Pakistan in the globe – as indicated by the UN surveys and other relevant indices. This paper aims to propose a novel techno-policy framework for its successful implementation by considering all relevant critical success factors (CSFs) and determining their relative importance from policymakers’ perspective. Further, it aims to excerpt the root causes of e-Government failure in Pakistan and to derive valuable policy implications for its success in the public sector.Design/methodology/approachThe techno-policy framework was developed by identifying all the CSFs and assimilating them by deploying the analytic hierarchy process (AHP) approach. The survey instrument was designed to compare all the CSFs on the basis of AHP scale and to collect the socio-demographic data. An interview based survey of all the concerned stakeholders was conducted to know their perspective about the proposed framework and to determine their relative importance about all the CSFs. Finally, the empirical estimations were performed by using the Expert-Choice decision-making system.FindingsThe analysis of empirical results depicts that among CSFs’ main-categories –Governanceis the most important; whereas, theManagementandResourcesare relatively more important; however, theSocio-Economicsis relatively less important for the e-Government success in Pakistan. Further, among CSFs’ sub-categories –Political, Managerial, Legislative, Non-Technical, andTechnicalare relatively more important thanSocial, Economic, andScopefor the e-Government success in Pakistan. Lastly, among all CSFs –Political Stability, Managerial Strategy, ICT Policies, Funding, Portal Technology, Education & Skills, Cost, andAutonomyare the most important factors of their respective categories, and which can positively affect the e-Government success in Pakistan.Research limitations/implicationsThis study fills the gap caused by paucity of literature in terms of empirical based techno-policy research in the e-Government domain – from implementation perspective. Further, it serves as a prototype for the prospective researchers, who aim to conduct policy oriented research toward e-Government development in their respective regions.Practical implicationsThe key findings, policy implications & recommendations of this study are quite valuable and of practical significance for the government, policymakers, practitioners, researchers and all the concerned stakeholders and beneficiaries. Further, this study paves a way forward toward entrenching the Good Governance in Pakistan.Originality/valueThis study contributes in several ways. It highlights the significance of e-Government as a technology for attaining Good Governance in Pakistan. Further, it presents consolidated view of all the concerned stakeholders toward the successful implementation of all e-Government programs in Pakistan. Finally, it provides a guideline for the government agencies to formulate their e-Government policy and strategy as per the needs of all stakeholders in Pakistan.