Ontology Model for Public Services in Morocco Based on 5W1H Approach: PSOM-eGovMa

Abstract

Morocco has launched several e-government programs to develop efficient public e-services which meet the needs of users. However, while digitizing public services processes for Moroccan administrations, the designers of information systems record the entered data in databases, without being too interested in the meaning of the entries made by citizens nor on the benefit of exchanged information between public administrations. This causes inconsistency and lack of interoperability between public administration systems. Moreover, the systems require information collection and shared knowledge based on a common vocabulary of public services in Morocco. For this purpose, this paper presents an ontology model based on the 5w1h Method for defining the public services domain. This PSOM ontology is based on the referential defined by the Moroccan Ministry of Administration Reform and Public service. Indeed, we have collected the different concepts related to this field and all possible relationships between them in order to ensure interoperability between all government entities.