Direct Service Research Articles

Shelter and dwelling: A pandemic response to houselessness and community‐engaged pedagogy in theological education

AbstractCreated during the height of the COVID‐19 pandemic, the Shelter Project brought together a denominational seminary, a leading state research university, a community arts organization, and a housing non‐profit serving unhoused and vulnerable neighbors. As the pandemic revealed and intensified the ongoing crisis of houselessness in central New Jersey and across the United States, this project, funded by the Henry Luce Foundation, provided direct housing services, preserved the stories of unhoused and vulnerable neighbors, and offered public arts interventions promoting engagement and advocacy. This article reflects on the Shelter Project's collaborative community engagement, demonstrates how oral histories and public arts developed a project‐informed pedagogy, and argues for more projects that employ community‐engaged scholarship in theological higher education.

Grants for HIV/AIDS education, research, and direct services

Grants for HIV/AIDS education, research, and direct services

Making the employment interview work for a neurodiverse workforce: Perspectives of individuals on the autism spectrum, employers, and service providers

BACKGROUND: The traditional job interview process can pose numerous barriers which may disadvantage job seekers on the autism spectrum. Further research is needed to understand the specific dynamics of the interview process that pose the most significant challenges to hiring success and possible ways to remediate these challenges. OBJECTIVE: This qualitative research examined the barriers to, and facilitators of, successful employment interviews from the perspectives of three stakeholder groups: people on the autism spectrum, employers, and service providers. METHODS: We used qualitative content analysis to derive themes from interviews with 23 participants, including individuals on the autism spectrum with job interview experience, employers with experience in interviewing job candidates on the autism spectrum, and service providers who provide employment support to people on the autism spectrum. RESULTS: Five themes emerged across stakeholder groups: (1) navigating unpredictability, (2) introducing flexibility and modifications, (3) relationship-building strategies, (4) importance of self-awareness and self-advocacy, and (5) nuances of Self-disclosure. Across the themes, participants described how to modify the interview process to be more inclusive of neurodiversity. CONCLUSION: We conclude with how rehabilitation service providers can more effectively provide direct services to individuals on the autism spectrum and consult with employers on workplace policies and practices to enhance neurodiversity inclusion.

Tác động của Hiệp định thương mại tự do Liên minh châu Âu- Việt Nam (EVFTA) tới hoạt động của các ngân hàng thương mại Việt Nam

The EU-Vietnam Free Trade Agreement (EVFTA) has been implemented and took effect from August 1, 2020. Since the Agreement was signed, changes have been made in many areas of the economy. In the banking sector, the Agreement poses many opportunities as well as many challenges for Vietnamese commercial banks. By using qualitative research methods, through collecting data from expert consultations, analyzing and synthesizing information, the article studies the main provisions of the EVFTA Agreement related to the field of the banking and finance sector, assessing the impacts of the EVFTA on attracting foreign direct investment, risk management, digital transformation, income, costs, products and services for the operation of Vietnamese commercial banks, thereby giving some recommendations on improving risk management capacity, enhancing technology, security, diversifying products to meet customer needs to take advantage of positive impacts and reduce the negative impacts from the Agreement.

Experiences of Female Adolescent on Online Sexual Abuse and Exploitation of Children During Community Quarantine in Davao City, Philippines

The study sought to describe the experiences of female adolescents, ages 15 to 17 years old as victim-survivors of Online Sexual Abuse and Exploitation of Children (OSAEC) during community quarantine in Davao City. The study’s design was descriptive- qualitative particularly phenomenological research. Using purposive sampling the team interviewed eleven female adolescents, three barangay officials for key informant interviews, and conducted a focus group discussion among the identified agencies with direct services for OSAEC. The study describes poverty as the major driving factor that leads female adolescents in Davao City to engage in OSAEC. This situation was further exacerbated when the COVID lockdown happened to result in the loss of jobs, limited mobility, and uncertainty. Consequently, the respondent's family had difficulty sustaining their daily needs, pushing victim-survivors to engage in OSAEC. Limited mobility, caused many respondents to shift to online platforms as substitutes for physical communication, further raising their vulnerability to online sex predators. Respondents were introduced to OSAEC through seemingly harmless online chat groups which eventually led to pimping and matching with potential perpetrators. The chat groups paved the way for new acquaintances with experience in online sexual transactions and pushed victim-survivors to the trade in hopes of gaining financial rewards. Sexual behavior online eventually leads to physical interaction with local perpetrators. The study further revealed that barangay officials have little knowledge and capability in handling OSAEC cases. OSAEC in its many forms continues to victimize children, more so when several factors create vulnerability in them such as naivety, peer pressure, distorted perspectives on filial obligations, minimal awareness, and proactive action from duty-bearers. As we strive to protect the youth from all forms of sexual abuse, there is a greater challenge in providing holistic, multi-disciplinary, and multi sectoral action among duty bearers to stop OSAEC further.

MANAJEMEN PROYEK SISTEM INFORMASI PERANCANGAN APLIKASI GOSHIP BERBASIS MOBILE ANDROID

Sea crossing transportation is a link for community activities in Balikpapan Bay by ordering speedboats and klotok boats. The Goship application is an information system in the form of an android-based application that is used to facilitate sea crossing transportation services to run effectively and efficiently. The Goship application offers direct booking services between drivers and passengers only via smartphones in the application. . Passengers who are going to cross can be made easier by simply using the application on their smart phone by clicking GO and can order the type of ship and the desired destination. The estimated time for designing and making this program is about four months. It is estimated that the costs incurred in the process of this program are around Rp. 2,600,000, -. the energy needed in making this program is two people and one programmer.

Construction of a simulation model of goods delivery in international road transportation taking into account the functioning efficiency of logistics supply chain

The object of this study is the process of goods delivery in international road transport using various types of logistics chains. The problem being solved is due to the need to develop recommendations for exporters of goods to reformat or design new supply chains during wartime. The expediency of organizing foreign trade operations by the cargo owners' own forces or with the involvement of enterprises providing logistics consulting services is considered. A simulation model of goods delivery in international road traffic was built and implemented in the GPSS World simulation automation package. The model involves the optimization of organizational and technological processes related to the activity of both a separate link and the entire supply chain. The study takes into account the components of the time characteristics of the performance of preparatory work when establishing cooperation with institutions and organizations, as well as the direct service of the exporter. The application of the developed model in practical activities will provide an opportunity for exporters to obtain information about the duration and reliability of the stages of a foreign trade operation and the feasibility of involving consulting enterprises in cooperation. At the same time, the simulation results reflect the performance indicators of the proposed supply chains when delivering goods by road transport along various routes. The proposed simulation model will make it possible to reduce the time spent searching for links in the formation of a supply chain by 8–12 %, and the duration of a foreign trade operation by 10–14 %. Thus, the reliability of cooperation with intermediary organizations will increase by 8–11 %

Strategic Sustainable Development With Innovation And Business Model Canvas In SMEs

Koperasi Magar Jaya in the Kanigoro District of Blitar Regency has thirteen SMEs members. The members have equal rights and obligations, including access to capital loans, procurement of raw materials, training opportunities, and the chance to market their combined products in specific events. While all members can manage their own businesses, there is also an opportunity to sell products together in culinary centers, souvenir centers, and for special occasions. To sustain and develop the business, sustainable strategies are necessary. The research objective is to design sustainable strategies using the business model canvas and formulate solutions for the SMEs. The research methodology is qualitative descriptive, utilizing primary and secondary data sources. The analysis involves designing the business canvas as a tool for developing the Framework for Strategic Sustainable Development (FSSD). The research findings indicate key activities such as procurement of raw materials, production, packaging, and marketing. The value proposition includes standard pricing, standardized products, and attractive packaging. Key resources include raw materials, capital, equipment, machinery, and labor based on the production process. Customer relationships involve discounts on purchases, although they may not be standardized or applied equally to all customers. Consignment of products, payment terms, and free local delivery services are also provided. Channels of distribution involve direct service and can also utilize agents or souvenir centers. Customer segments include the community in need of the products, as well as agents or resellers and souvenir centers. The cost structure includes production costs and sales expenses. Revenue streams come from cash sales, sales through souvenir centers, and consignment sales

Improving service qualities of cyclic line plans considering heterogeneous passenger origin-destination (OD) flow groups

ABSTRACT Cyclic train services provide huge conveniences to passengers. This work aims to fix one vital promise in major line planning studies that passengers were homogeneous. In fact, passengers’ rail travel expectations are heterogeneous. But those heterogeneities show common needs correlating with travel distances and defined station levels. Therefore, we cluster passenger heterogeneities into divided OD groups, extend service qualities, and add more train line factors to our line planning model. Cyclic line plan from this joint optimisation not only receives service quality improvements but also provides multiple train service types to match clustered OD groups. Moreover, we allow passengers to be served by different train service types, deliver a high level of direct services, and maintain the minimum operation cost. We compare concluded line plans with the results of the generic line planning model and the real-world line plan to show our solution advantages.

Service Coordination in Early Childhood Home Visiting: a Multiple-Case Study

Early childhood home visiting is a preventive service delivery strategy that aims to promote child and parent health, positive parenting, child development and school readiness, and family economic self-sufficiency. To meet families’ needs, programs provide a combination of direct services, and referrals and linkages to community-based services. Service coordination is therefore a critical component of home visiting’s role within the early childhood system of care. This multiple-case study describes facilitators and barriers to service coordination, as identified by home visiting program staff and families. We interviewed program managers, supervisors, home visitors, and families from four local home visiting programs in the eastern USA with diverse contextual characteristics that showed evidence of having strong coordination. Using multiple-case study methodology, we analyzed the data to understand key facilitators and barriers to service coordination for each case and identify and describe common themes across cases. Facilitators included interagency relationships and collaboration; a culture of teamwork; dedicated, well-connected staff; supervision; trusting relationships with families; and warm handoffs. Barriers to service coordination were limited availability and accessibility of local resources, perceived stigma among other service providers, and families’ ambivalence toward some services. Home visiting staff and families emphasized that relationships at multiple levels are fundamental to service coordination, barriers are complex, and coordination is time- and labor-intensive. Coalitions that bring together diverse stakeholder groups at the state and local levels can provide meaningful coordination support to the early childhood services.

PELAKSANAAN INOVASI PELAYANAN PUBLIK “SAD TO HAPPY” DI KABUPATEN DHARMASRAYA

The tribal people (SAD) have been living marginally, marginalized because their lifestyle is still nomadic in the jungles of Central Sumatra, making it difficult for them to be able to meet the standard of living as other Indonesian citizens. The Dhamasraya Regency Government is one of the regencies that are the distribution areas of SAD, for this reason the Dhamasraya Regency Government has created public service innovations in the field of population administration, namely the Child Tribe in Forest Breaks for the sake of Population Administration in the dhamasraYa district, abbreviated as (SAD TO HAPPY), as a real effort to carry out its functions regional autonomy with the principle of effective and efficient public service as a whole. This innovation aims to enable the district government to provide direct services to the SAD community in a pro-active way where elements of the local government in collaboration with local community leaders and also non-governmental organizations (NGOs) with activists concerned with SAD, come directly to the location where the existing SAD community lives. in the Dhamasraya district, although they have to break through the jungle to get to that location, so that the SAD community with their limitations no longer has to bother coming to the district center to get population administration services. Writing this journal intends to discuss more deeply how this innovation is carried out, who is involved, how the implementation mechanism is as previously described. The research method used by the author is a literature study with in-depth analysis of news sources and existing scientific theories, writing conclusions This is that the SAD TO HAPPY innovation has succeeded in reaching the SAD community who have been living on the margins and then managed to record their population documentation so that they can use it to get public services.
 Keywords; Indigenous Child Society (SAD), Innovation, Public Services, Regional Autonomy, Dhamasraya District Government

Sexual and Reproductive Health Education for Youth with Intellectual Disabilities: a Mixed Methods Study of Professionals' Practices and Needs.

We conducted formative research to inform the creation of innovative new tools and strategies to engage professionals in communicating with youth with intellectual disabilities about sexual health. The research was guided by a multidisciplinary network of experts and an advisory board of self-advocates with intellectual disabilities and caregivers that make up Project SHINE: the Sexual Health Innovation Network for Equitable Education. A cross-sectional mixed-methods study utilized survey data from 632 disability support professionals who provide services to youth ages 16-24 with intellectual disabilities(ID). We then conducted focus groups with 36 professionals to obtain more in-depth information related to organizational support needs and suitable contexts, methods, and tools for sexuality education. Participants included licensed/credentialed direct service professionals (social workers, nurses, teachers), non-licensed direct service providers (case managers, supportive care specialists, residential care line staff), and program administrators. Quantitative and qualitative data analyses triangulated the findings across four content areas: attitudes about providing sexual health information to youth with ID, preparedness to communicate about sexuality, current communication practices, and professional needs in the field for new teaching tools and methods. We discuss how findings can be used to guide the creation and successful implementation of innovative new sexual health learning tools for youth with intellectual disabilities.

Interaction effects of air services on tourism demand

Air transport attributes can affect both budget and time constraints of travelers. Therefore, in addition to income and tourism prices, there is a theoretical case for including airfare, flight frequency, and their interaction, in a given tourism demand model. This study explicates the theoretical framework and empirically tests the significance of these effects. Our study finds that tourists' responsiveness to airfare (flight frequency) intensifies with increase in flight frequency (decrease in airfare) of direct air services. The practical implication is that pricing strategy and capacity expansion reinforce each other in generating tourism demand. Additionally, for research, the findings emphasize the need to disentangle the effects of aircraft size and travel distance in modeling air transport – tourism demand relation.

Kampus Mengajar: A Form of Direct Student Service in the World of Education

Kampus Mengajar: A Form of Direct Student Service in the World of Education

Analysis of the Type and Distribution Features of Public Services Based on Civic Tech Concept

Owing to the development of Information Communication Technology (ICT) and the human and financial resources of public institutions, the task of improving public services is increasingly being transferred to the private sector. Civic Tech (CT), a form of public service delivery by ICT professionals in collaboration with citizens, is spreading from the United States to the world and creating many new public services. This study analyzes CT-based public services worldwide by clustering, dimension analysis, and co-occurrence analysis. This study concludes that CT-based public services are generally divided into two forms: direct service delivery to users, which fixes and replaces existing public services, and the creation of generic tools that indirectly support the improvement of public services. Moreover, the fact that the majority of CT-based public services are located in middleincome, medium-population density countries and regions can be a constraint on funding and talent that prevents CT organizations from generating or sustaining the public services created by CT organizations in areas where new and alternative public services are most needed.

Government Responsiveness through Gub Report Innovation in Central Java Province, Indonesia

Innovation in public services is a must in responding to challenges in today's digital era. Public services previously slow, transparent, and full of KKN can be trimmed with innovation. The public can monitor the government and provide criticism or input. Government officials are required to be able to work with this technological development or what we know as e-government. E-government is a digitization process initially carried out manually, simplifying bureaucracy and providing various services to the community. This study aims to determine the function of the government's response to various community complaints through the Gub Report channel in Central Java Province. The method used in this study is a qualitative-descriptive method using secondary data related to the substance of the study, such as documents, previous research journals, and related regulations. This study found that for 2022, from January to October, the number of complaints recorded was 18,543, and a total of 9,758 complaints were processed. Public sector organizations must experience classic constraints: limited capacity and unequal human resources. To realize a responsive government, Central Java Province needs to receive complaints from the community through direct and open government services. The selection process of the echelon apparatus is more selective and competitive in preparing its change program through public service innovation, educating the public about the process of using the Gub report website channel, and educating the public about the procedures for using the Gub report website channel.

Impactful onboarding for supported employment professionals: A firm foundation for employment first supports

BACKGROUND: Commitments to Employment First fluctuate among service providers nationwide. The Supported Employment field is also experiencing a workforce retention crisis. A structured onboarding process is often non-existent or siloed within the literal and figurative walls of the provider agency. This article summarizes a presentation selected for the 2022 National APSE Conference entitled Impactful Onboarding for Supported Employment Professionals which explores onboarding concepts and strategies for newly hired Employment Support Professionals that align with Employment First principles. OBJECTIVE: The purpose of the presentation was to promote the purposeful design and implementation of an onboarding that engages new Employment Support Professionals around each service provider’s vision, values, and processes while equipping them with quality training and instruction that aligns with Employment First and the standards of practice across the Supported Employment field. CONCLUSION: Developing an Employment First focused onboarding for newly hired Employment Support Professionals is integral to the efficacy of direct services.

Sosialisasi Undang-Undang Nomor 24 Tahun 2013 Tentang Administrasi Kependudukan Di Desa Jenggik Utara Kecamatan Montong Gading Kabupaten Lombok Timur

Population administration is a series of structuring activities in controlling and publishing population data documents through population registration, civil registration and management of population information and the utilization of the results for public services. Therefore, it is important to carry out socialization activities for Law Number 24 of 2013 so that people are more aware of and obedient to population administration. The method used is to provide outreach, followed by direct service from the DUKCAPIL Office after going through the data collection process. By carrying out this service, the community feels helped because this is the first time an activity like this has been carried out in the village. This adds to the enthusiasm of community members who do not yet have MCH, KTP or making KK and changing KK to immediately take part in the service. This population document is vitally needed by the community and must be kept and protected by the state. Apart from that, the expected results are that the people of Jengdik Utara village are more aware of the importance of the population documents presented during the socialization of Law number 24 of 2013 to achieve complete population administration.

“It Depends on What You Consider Recovery”: Perceptions of Client Cannabis Use Among Peer Recovery Coaches

Peer recovery coaches (PRCs), direct service providers with lived experience in recovery, are a growing sector of the substance use workforce. As rates of cannabis use increase nationwide, including among treatment-seeking populations, many PRCs will work with clients who wish to use cannabis for medical or recreational purposes. This study explores how PRCs perceive the use of cannabis among clients in treatment or recovery services. Semi-structured phone interviews were completed with 28 PRCs in Michigan. Inductive thematic analysis was used to document PRCs’ perceptions of client cannabis use, including overall trends, potential benefits, and concerns. While participants indicated a desire to support clients’ autonomy, and many were able to identify potential benefits of cannabis use, they also expressed concerns about the quality of clients’ recovery and difficulties managing personal biases. Findings highlight key areas for training and technical assistance to assist PRCs in their work with clients who use cannabis.

Accessing the quadruple aim: Embedding mental health care in medical training

ImportanceIn order to operationalize the quadruple aim, it is imperative to understand how to best provide mental health services. Medical trainess experience high rates of depression, anxiety, and suicidality during their training; however, barriers often prohibit utilization and access to mental health services. ObjectiveThis quality improvement project aimed to increase utilization and improve access to mental health services in medical training. MethodAn anonymous Qualtrics survey was used to assess if new pathways had decreased barriers to access and utilization. In addition, a comparision of ultization data was analyized. Main outcomeIn comparing the utilization data of the first three months of the academic calendar year from 2018 to 2019 shows a 42% increase in number of residents/fellows accessing the mental health services. The primary barrier to access is lack of time. ResultsFour primary themes were identified as barriers to care: lack of time, impact of career, confidentiality, and stigma. DiscussionThis project has tremendous importance due to the high national rates of depression, anxiety, and suicidality for residents and fellows. It documents the barriers and need for new ways to outreach and provide direct mental health services which best fit this population.