Government Responsiveness through Gub Report Innovation in Central Java Province, Indonesia

Abstract

Innovation in public services is a must in responding to challenges in today's digital era. Public services previously slow, transparent, and full of KKN can be trimmed with innovation. The public can monitor the government and provide criticism or input. Government officials are required to be able to work with this technological development or what we know as e-government. E-government is a digitization process initially carried out manually, simplifying bureaucracy and providing various services to the community. This study aims to determine the function of the government's response to various community complaints through the Gub Report channel in Central Java Province. The method used in this study is a qualitative-descriptive method using secondary data related to the substance of the study, such as documents, previous research journals, and related regulations. This study found that for 2022, from January to October, the number of complaints recorded was 18,543, and a total of 9,758 complaints were processed. Public sector organizations must experience classic constraints: limited capacity and unequal human resources. To realize a responsive government, Central Java Province needs to receive complaints from the community through direct and open government services. The selection process of the echelon apparatus is more selective and competitive in preparing its change program through public service innovation, educating the public about the process of using the Gub report website channel, and educating the public about the procedures for using the Gub report website channel.