Analysis of the Type and Distribution Features of Public Services Based on Civic Tech Concept

Abstract

Owing to the development of Information Communication Technology (ICT) and the human and financial resources of public institutions, the task of improving public services is increasingly being transferred to the private sector. Civic Tech (CT), a form of public service delivery by ICT professionals in collaboration with citizens, is spreading from the United States to the world and creating many new public services. This study analyzes CT-based public services worldwide by clustering, dimension analysis, and co-occurrence analysis. This study concludes that CT-based public services are generally divided into two forms: direct service delivery to users, which fixes and replaces existing public services, and the creation of generic tools that indirectly support the improvement of public services. Moreover, the fact that the majority of CT-based public services are located in middleincome, medium-population density countries and regions can be a constraint on funding and talent that prevents CT organizations from generating or sustaining the public services created by CT organizations in areas where new and alternative public services are most needed.