Development Of Knowledge Management System Research Articles

Knowledge management system requirements to support Engineering-To-Order manufacturing of SMEs

ABSTRACT This paper analyses the characteristics of a knowledge management system supporting an Engineer-To-Order manufacturing strategy in the context of small and medium-sized enterprises (SMEs). For this reason, after the identification of a set of knowledge management system requirements, three in-depth case studies of Italian small and medium-sized enterprises are discussed. The paper introduces an IT-based tool to support implementing a knowledge management system to enhance Engineer-To-Order manufacturing performance. The paper contributes to advancing the understanding of knowledge management systems’ relevance to improve SMEs’ performance, specifically in the operative context of the Engineer-To-Order business and provides practical implications for IT-based tools defining a platform for the development of knowledge management systems.

Knowledge management system in a higher education institution: Development of an expertise search system

Knowledge management constitutes determining factors for organisational effectiveness, organisational performance, and sustainable competitive advantage in higher education institutions (HEIs). HEIs create new knowledge through research works and community services, distribute knowledge through teaching and learning, and transfer knowledge through consultancies and scientific discussions. A knowledge management system (KMS) is considered essential for HEIs to facilitate knowledge management. This paper outlines the KMS development process of the Faculty of Mathematics and Natural Sciences of Universitas Negeri Semarang as a platform for advancing the faculty as an organisation. Data collections were conducted through forum discussions to gather information and identify current issues related to data used in KMS development. Some information technology experts, faculties, and top management staff were actively involved in the discussions. The obtained data were analysed and then applied in the system, namely the expertise database and conference database. The iterative model was employed as a guideline for the development of KMS. This model enables the developer to revisit the system once it needs to be updated in the future.

Penerapan Knowledge Sistem Informasi Penjaminan Mutu Fakultas Berbasis Web Di FTI-UKSW

Information technology is one of the assets of a company or organization that is important for its development, with the rapid development of technology today, technology must always be updated. One of the roles of information technology is the application of knowledge management. Knowledge Management is a system that is able to improve and manage knowledge information in companies or agencies that apply knowledge management. In this study, it focuses on implementing a knowledge management system in the Quality Assurance of the Faculties at Satya Wacana Christian University. This research is based on the fact that PMF institutions still use manual methods in data archiving, the purpose of this study is to design a web application that is useful for archiving PMF data to make it more effective and efficient. In this study, the KMS (Knowledge Management System) is applied, and uses the Knowledge Management System Life Cycle method which consists of several process stages consisting of infrastructure evaluation, KMS design analysis and development, and evaluation at the final stage. The result of this research is a useful data archiving web application for PMF. It is hoped that PMF will be more efficient in data archiving.

Knowledge Management Systems Development and Implementation: A systematic Literature Review

Knowledge management systems can help to automate KM processes that exist in organizations. These systems facilitate knowledge discovery, knowledge capture, knowledge sharing, and applying knowledge in an organization. Using appropriate methods to develop and implementing knowledge management systems help organizations realizing these systems more effectively to enhance an organization’s competitive advantage and facilitate KM processes. This study investigates the approach for developing knowledge management systems in organizations with a systematic literature review in the past ten years. The findings in the literature study show that seventeen methods are used in the development of KMS, where the SECI knowledge spiral is the most often method used for developing KMS by combining it with traditional IS development techniques. In this study, we also compare five methods as candidates for KMS development methods that can support the acceleration of the innovation process in organizations and evaluate them based on KM criteria that support innovation using the analytic hierarchy process technique. It is found that Fernandez’s methodology combines with Joint Application Design (JAD) adoption is the most prominent method used in building a knowledge management system to support the innovation process in an organization and web 2.0 as the most technology applied to support organizational KM implementation.

Формування знаннєвих ресурсів системи управління соціально-економічним розвитком регіонів

The processes of formation of knowledge resource of specialists and managers of the regional management system are investigated. It is noted that in modern economic conditions, the knowledge resource is considered as the highest value, the quality of which does not decrease over time, but increases unlike all other types of resources, and without which no process of life in society is not carried out. The research focuses on the knowledge resource of specialists and managers of the management system of socio-economic development of the regions, which are the basic administrative-territorial units, the development of which ensures the development of the country as a whole. The formation of knowledge transfer processes and the organization of their mastery in higher education institutions are considered in relation to the completeness and compliance of this knowledge with the needs of regional management and economic entities of their managed systems. The needs and the list of priority program questions concerning the received knowledge are considered on a professional orientation of use of a knowledge resource. It is proposed to consider the process of mastering it by stages, content of programs, job and qualification requirements for specialists and managers to manage the development of regions. The logistic chain of formation of the process of knowledge acquisition as a knowledge resource of future specialists and managers of the management system is considered taking into account the content of needs of job competencies, requirements of positions, directions, programs and development plans of managed systems. The need to revise the methodology of organization of timely training, retraining and advanced training of specialists by integrating theoretical and practical content of training is emphasized. In the process of training it is proposed to use innovative teaching methods, trainings, master classes with the use of information base on existing and future positions of the planned employment. Requirements for wider application in the process of providing knowledge of smart education opportunities, benchmarking technologies, foresight, methods of innovative and strategic games and gaining experience in teamwork are identified. Suggestions for further development of knowledge management system and accumulation of knowledge resources of regions, technologies of formation and mastering of methods of its use and mastering are given, presented in author's realization of target preparation, retraining and advanced training in system of professional training of heads of system of management of regions.

Information technologies for developing a company’s knowledge management system

Escalating competition, technological changes and the struggle for innovation present companies with a knowledge management (KM) challenge. To implement it at the modern level, it is necessary to develop a knowledge management system (KMS). Significant opportunities for this are created by information technologies (IT), qualitatively changing approaches to knowledge management. Therefore, the study aims to clarify the theoretical foundations of shaping the company’s KMS and conceptualize information tools for its formation. Within the theoretical foundations of KM, its essence (as a systematic management activity and a set of measures to ensure the business processes of obtaining, storing, disseminating and using knowledge in the company), the subject (the aforementioned processes and various types of knowledge), and links with other types of management (innovation, information, personnel management, etc.) are specified. Given the main goals, principles and tasks of KM, its main approaches, key processes and control elements are summarized. The conceptual foundations of KMS development are formulated and its subsystems (methodological, planning, information, and functional subsystems for ensuring business processes for obtaining, distributing and using knowledge) are highlighted. Given the importance of IT, the following concepts have been formulated: a portal for R&D management, innovation management platforms, and a tool for formalizing knowledge and corporate knowledge base. Their purpose, functionality, and the role of ensuring work with knowledge and KM implementation are described. The problem of their implementation, operation and improvement is emphasized. The research results allow creating a new technological basis for the introduction of knowledge management.

Understanding the information needs and information-seeking behaviours of new-generation engineering designers for effective knowledge management

PurposeThis paper aims to explore the information needs and information-seeking behaviours of the new generation of engineering designers. A survey study is used to approach what their information needs are, how these needs change during an engineering design project and how their information-seeking behaviours have been influenced by the newly developed information technologies (ITs). Through an in-depth analysis of the survey results, the key functions have been identified for the next-generation management systems.Design/methodology/approachThe paper first proposed four hypotheses on the information needs and information-seeking behaviours of young engineers. Then, a survey study was undertaken to understand their information usage in terms of the information needs and information-seeking behaviours during a complete engineering design process. Through analysing the survey results, several findings were obtained and on this basis, further comparisons were made to discuss and evaluate the hypotheses.FindingsThe paper has revealed that the engineering designers' information needs will evolve throughout the engineering design project; thus, they should be assisted at several different levels. Although they intend to search information and knowledge on know-what and know-how, what they really require is the know-why knowledge in order to help them complete design tasks. Also, the paper has shown how the newly developed ITs and web-based applications have influenced the engineers' information-seeking practices.Research limitations/implicationsThe research subjects chosen in this study are engineering students in universities who, although not as experienced as engineers in companies, do go through a complete design process with the tasks similar to industrial scenarios. In addition, the focus of this study is to understand the information-seeking behaviours of a new generation of design engineers, so that the development of next-generation information and knowledge management systems can be well informed. In this sense, the results obtained do reveal some new knowledge about the information-seeking behaviours during a general design process.Practical implicationsThis paper first identifies the information needs and information-seeking behaviours of the new generation of engineering designers. On this basis, the varied ways to meet these needs and behaviours are discussed and elaborated. This intends to provide the key characteristics for the development of the next-generation knowledge management system for engineering design projects.Originality/valueThis paper proposes a novel means of exploring the future engineers' information needs and information-seeking behaviours in a collaborative working environment. It also characterises the key features and functions for the next generation of knowledge management systems for engineering design.

Development of knowledge management system for assisting the Agrotechno Edu-park establishments in Sriharjo village, Imogiri district, Bantul regency

Knowledge is important for ensuring the sustainability of the organization. Knowledge management is an effort in obtaining, selecting, organizing, abstracting, storing, presenting, sharing, implementing, and reviewing the accumulated knowledge so that each member in an organization can utilize and increase the mastery of specific knowledge. Knowledge Management System (KMS) as a tool for assisting the implementation of the concept in a specified context. Agrotechno Edu-park stands for Agricultural Technology Education Park, a place for agricultural production, technology showroom, education, and tourism as well. In the developing and establishing the concept of Agrotechno Edu-park, there is a vast amount of knowledge, but the ability of humans to use that knowledge is limited so that the potential can be lost. Consequently, it is necessary to manage the potential knowledge using a system. The objective of this study was to develop a knowledge management system for assisting the Agrotechno Edu-park establishment. The research was taken place in Sriharjo Village, Imogiri District, Bantul Regency. Data transformation to knowledge facilitated by a web-based application composed of three main components: 1) Regular daily post, 2) Knowledge Taxonomy Trees, and 3) Discussion (Question and Answer). The knowledge management cycle runs by the participation of the youth farmer community as the operator of the Agrotechno Edu-park, facilitated by the expert from the Department of Agricultural and Biosystems Engineering, Universitas Gadjah Mada. Verification and system evaluation were conducted by GAP analysis to measure the effectivity and usability of the knowledge management system.

認知症見立て塾の地域展開に向けたOpen Source Software型見立て知マネジメントシステムの開発

認知症見立て塾の地域展開に向けたOpen Source Software型見立て知マネジメントシステムの開発

Building institutional resilience in the context of climate change in Aurora, Philippines

The role of local government units (LGUs) in disaster resilience is crucial for a hazard-prone country such as the Philippines. Although the country has its own institutional framework on disaster risk reduction, a number of issues limit LGUs’ potential to perform its role. This study focused on building institutional resilience of LGUs towards building climate risk resilience in Aurora, Philippines by engaging key actors in the formulation of Local Climate Change Action Plans (LCCAP). The study adopted the shared learning process from the Climate Resilience Framework (CRF) to strengthen partnership and implement capacity building activities, aimed at developing the Climate and Disaster Risk Assessment (CDRA) and LCCAP beyond compliance.An institutional capacity assessment was administered through a survey involving 87 members of the Technical Working Group (TWG) from eight municipalities and provincial government. Institutional capacity was measured using 70 indicators representing access rights and entitlements, information flows, decision-making processes, application of new knowledge, capacity to anticipate risk, capacity to respond, as well as capacity to recover and change. Data were analyzed using descriptive statistics. Both Spearman Correlation and Cramer's V determined the interrelationship between socio-demographic variables and institutional characteristics. Results revealed that the LGUs performed better in risk response and management. A strong correlation between expertise and position vis-à-vis all resilient institution metrics was also observed, while gender is moderately correlated with all parameters except access rights and entitlements. Three key areas, not adequately articulated in current literature, need to be improved to enhance institutional resilience towards climate and disaster risks, namely: staffing and human resource; access to financial support from other sources; and development of knowledge management systems.

Development of Knowledge Management System for Determining Organizational Performances, Total Quality Management, And Culture

Free market stipulated organizations to improve quality and competitiveness. To achieve this improvement, companies had to implement Total Quality Management so that the vision and mission of companies as one of the main competing factors in the free market were achieved. Many companies had problems in measuring and implementing the organizational performance and Total Quality Management because it needed enough budgets so that a system was needed to measure this organizational performance. The objective of this study was (1) to measure the organizational performance, (2) to measure the implementation of Total Quality Management, and (3) to measure the organizational culture by using Knowledge Management System (KMS)-based approach at Micro, Small & Medium Enterprises (MSMEs). The advantage of this study was to provide the best recommendations for companies. To develop this system, the writers conducted surveys to several MSMEs, invited experts and practitioners to acquire the knowledge, and carried out the literature study to obtain the recommendation about the best organizational culture at MSMEs. This study developed software used to measure the organizational performance, Total Quality Management, and organizational culture is seen from the Knowledge Management System (KMS) principles. The developed software had been examined to several companies and MSMEs with a very high level of accuracy in giving a recommendation.

Using Artificial Neural Networks (ANNs) to Improve Agricultural Knowledge Management System (KMS)

Agriculture is an important sector of the Indian economy. In the present paper an attempt has been made to theoretically explore the development of an agricultural knowledge management system (KMS) in respect of various micro irrigation techniques for agriculture, as well as relevant crop-/region-specific agricultural practices in different regions of the country, as the same has been observed to be very much necessary for the overall benefits of wider cross section of farmers, agricultural scientists, economists, and other stakeholders in the domain. It is further observed that artificial neural networks (ANNs), which are a part of soft computing techniques, can be used as a KMS tool for effective management of various sub sectors of agriculture. In this context, it has been shown that use of ANNs as a KMS tool can improve the effectiveness of applications of the above mentioned agricultural KMS by accurately forecasting the year-wise estimated yield of food grains of India with the help of past data of various relevant parameters.

Web-based Knowledge Management System for Camarines Norte State College

One of the issues of the academic institution is knowledge management. How the academe disseminate information over the academic community on real time and the availability of knowledge anytime and anywhere is challenging task in every institution. The objective of this study is to develop Knowledge Management System for Camarines Norte State College that is capable of knowledge sharing, creating and knowledge repository. The developed KM system is designed specifically to cater the requirements of the academic institutions especially Camarines Norte State College in terms of knowledge management. A usability test was conducted to find out how far the academic community can interact efficiently and effectively and how far the system application provides user guidance, provide information, and provide consistent interaction. The pooled mean of the overall usability test was 4.55 with adjectival rating of SA or strongly agree, which means that the system has the functionality needed by the users, easy to use and the system is very useful. Moreover, KMS in Higher Education Institution (HEI) could help in the growth of learner centered knowledge and action learning, growth in work-related learning, movement from closed to open knowledge systems and extensive development in computer-based communication technologies.

Knowledge management system design method with joint application design (JAD) adoption

PurposeThis study proposes to adopt joint application design (JAD) in the requirement gathering process on developing a knowledge management system (KMS) using Fernandez methodology. It is proposed that Fernandez methodology produces only a list of KMS features and the requirement of the feature is still unclear. This study aims to produce KMS that meets the needs and expectations of users based on features of Fernandez's methodology.Design/methodology/approachThis study was conducted using a combination methodology that combines Fernandez methodology to identify the feature needs of the organization and JAD to identify user requirements of KMS. The system prototype is evaluated by measuring user satisfaction using the Post Study System Usability Questionnaire.FindingsThe results of this study indicate that with the adoption of JAD it is possible to get the requirement in accordance with the expectations of the user. In addition, this study also shows that the level of user satisfaction with the prototype developed with the requirement is high at 84% of the maximum score.Research limitations/implicationsThis study was used only in the education context, especially teaching assistant problems at the Faculty of Computer Science, University of Indonesia. For this reason, further research is needed for different contexts so that the implementation of this combination of methods can be generalized more broadly.Practical implicationsThis paper provides practical implications for the development of KMS by identifying user requirements using JAD.Originality/valueThis paper provides a combination method to generate KMS that meets user requirements.

Coping with the Information Age: Development of a Data Flow Diagram-Based Knowledge Management System for Mitigating Delays for Construction

The construction industry adopts itself to the paradigm shift of today’s technology as evident in the numerous researches being conducted to create a more sustainable process and risk-resilient systems in management of projects. In this study, the documentation system of private construction companies in the Philippines served as the primary focus with an intention to scrutinize and improve the data management system of these construction projects. Data was gathered from three(3) different companies (A, AA, and AAA) involving six of their ongoing projects. After the conduct of two(2) Likert Scale surveys, contractor-based factors are the most common delay issues in projects namely financial difficulties and late deliveries with a mean of 4.32 and 4.26 respectively; while, communication and proper data management were deemed by the respondents as most effective with a mean of 4.66 and 4.51 respectively. The analysis of variance from the three companies does not show much difference as it was able to meet the 95% confidence level implying that the hypothesis is valid in all three sets and same as the analysis of variance among the three construction entities—contractor, client, and consultant. The DFD-Simulation Method showed a significant 2-3 days of schedule improvement valued from Php 10,000.00 – Php 125,000.00. Therefore, construction data management needs to apply DFD and other emerging technologies such as BIM to improve construction delay mitigation.

The Shifting of the Law Firm Business Model in the Disruption Era

The flow of globalization, liberalization and the development of information technology must be anticipated by every law firm. Especially with the massive development of information technology where such condition is often referred to as the disruption era. It means that the development of information technology in an industry has the potential to replace old players with new ones. In the disruption era, old physical technology will be replaced with digital technology that produces something that is completely new, more efficient and also more useful. In the management of law firm, there are at least two areas of innovation that must be developed: legal service and legal process. To realize an effective and efficient legal process there are two steps that can be taken, the development of Knowledge Management Systems and Knowledge Management Technology.In the perspective of the law firm business model in the era of disruption, in addition to developing legal processes in the form of Client Portal, Information System and Virtual Data Room, it is also necessary to develop electronic document and records management systems (“EDRMS”). The EDRMS development is also carried out to anticipate the application of Case Administration in the Electronic Court (e-Court) which was imposed based on the Republic of Indonesia Supreme Court Regulation No. 3 of 2018. Keywords: Business Model, Law Firm, Disruption Era DOI : 10.7176/JLPG/89-15 Publication date :September 30 th 2019

Rancang Bangun Knowledge Management System Politeknik Statistika STIS

STIS Polytechnic of Statistics (PS-STIS) is an institutional unit with high work complexity and density. In carrying out its personnel activities, there is no support system that can be used by employees to store and process knowledge related to their work. This may indirectly lead to ineffective and inefficient work in term of costs, time, and other resources. Job-related knowledge is stored in accordance with the decisions of each employee. When needed, knowledge acquisition becomes slow and knowledge is also prone to be scattered or even lost. In this study, we will discuss about design and development of knowledge management system within the scope of PS-STIS. The focus of this research is related to the integration of the system functions to be able to perform knowledge storage, collaboration, and retrieval. The web-based system built applies the basic principles of Knowledge Management System (KMS). it has pages and permissions in accordance with the interests and responsibilities of users. In this research, we used SDLC development method to build the system and evaluated it using blackbox testing method and Survey Usability Scale (SUS). Result of blackbox testing showed that all function performed like expected and SUS score of 74 showed that system built was acceptable to users.

Development of Knowledge Management System of Teachers’ Competency

Teachers had a strategic role in helping achieving an educational purpose. Every teacher should have specific competencies. Sustainable quality improvement of teachers needed to get support and attention from various stakeholders including leaders at schools and government. Therefore, a medium was required to facilitate the process of various knowledge of teacher competency which had been documented and unlimited to time and location. One of the solutions was developing a knowledge management system. The research method was adopted from Knowledge Management System Life Cycle (KMSLC) method. Results of this research was a web-based knowledge management system with features supporting the process of capturing, developing, distributing, and utilizing knowledge. Development of the knowledge management system could facilitate teachers to gain knowledge related to teachers’ competencies easily.

Hybrid Soft System Methodology (SSM) and Becerra Approach for Modeling Knowledge Management System

Knowledge management is considered as a systematic entity that seeks to expand, process, and apply available knowledge by adding value to the entity in achieving its goals. This research develops Knowledge Management System (KMS) process by combining Soft System Methodology with its holistic view and Becerra approach with its contingency view. Becerra’s approach considers the problem by determining the contingency factors in a structured way, while the SSM approach views the problem holistically on the problem, both structured and unstructured. The results of this research will get a KMS model that can be used as a reference for the development of KMS for universities in managing knowledge. KMS has features such as chats, discussion forums, online library, and document management. The result of study is a KMS prototype with good category.

Knowledge management practicesin oil companies

The purpose of the study.In the economy of the 21st century, knowledge is the main source of obtaining sustainable competitive advantages of enterprises, and knowledge management (KM) is the main mechanism for ensuring and maintaining it. People and knowledge they possess, know-how, ability to innovate, trust relationships with customers and partners, and other intangible assets are becoming the most important sources of development for an organization. KM is traditionally carried out with the help of the following components: information technology, organizational processes and structures, corporate culture and people. In addition, there are complex tools of KM, which usually combine several KM components: a library of documents (knowledge base, corporate memory), communities of practice, lessons learned, etc. The purpose of this study is to illustrate the application of KM practices in companies in the oil industry of the Russian Federation.Materials and methods.This article used the analysis of secondary data sources, and also reviewed in detail two cases, describing KM in the activities of oil companies in Russia. In order to understand at what stage is the development of the knowledge management system (KMS) in oil companies of Russia it’s necessary to compare the use of KM tools in foreign and domestic practice, this paper is based on information, provided in open sources. Observations are formed and the most prominent examples of the use of KM tools are indicated.Results.The article provides an overview of KM tools, examples of their use in the oil and gas industries, and also examined the domestic practice of their use, based on cases of Russian oil companies. Examples of the use of KM tools, based on technologies and employees in foreign and Russian oil companies are pre-sented. On the example of cases of two well-known Russian oil companies, the stages of formation and de-velopment of knowledge management system in a company were considered, specific practices of KM, which appeared in companies at the respective stages of KMS development, were presented, as well as fea-tures of KM in each company.Conclusion.For a number of reasons, oil companies are advocates of the proactive use of KM systems. In the course of the analysis, the trends of KM in the oil sector of the Russian economy were identified: com-plexity of use, poor acceptance of innovations, not related to production/technological processes, the begin-ning of the emergence of a policy of active knowledge sharing, a move towards creating a flexible KM sys-tem. This article will draw the attention of Russian managers to the issue of knowledge management and other intangible assets and identify management practices that will help Russian companies to successfully develop and compete, based on their intellectual capital. The article will also be of interest for specialists in knowledge management and practitioners from related fields.