Hybrid Soft System Methodology (SSM) and Becerra Approach for Modeling Knowledge Management System

Abstract

Knowledge management is considered as a systematic entity that seeks to expand, process, and apply available knowledge by adding value to the entity in achieving its goals. This research develops Knowledge Management System (KMS) process by combining Soft System Methodology with its holistic view and Becerra approach with its contingency view. Becerra’s approach considers the problem by determining the contingency factors in a structured way, while the SSM approach views the problem holistically on the problem, both structured and unstructured. The results of this research will get a KMS model that can be used as a reference for the development of KMS for universities in managing knowledge. KMS has features such as chats, discussion forums, online library, and document management. The result of study is a KMS prototype with good category.