Development Of Quality Management Research Articles

Advancing Medical Quality and Patient Safety through Full Staff Engagement in Quality Management

<p>亞東醫院隨著品安發展趨勢與各式品管活動之演進，從全面推動單位品質架構、建置自動化指標監測機制、鼓勵品質改善活動等，持續活絡院內醫品病安持續改善之動力與投入，落實考量病人的需求與整合納入病人的偏好，導入各式資訊及通訊技術，不斷地優化與智能化醫療服務流程與增進醫護團隊醫療決策輔助之深度，且以區域聯盟醫院共同精進之理念，與合作醫院建立品質提升夥伴關係，共同促進與提升醫療品質與改善病人安全。</p> <p> </p><p>As Far Eastern Memorial Hospital progresses with the evolving trends in safety and quality development and various quality management activities, it has fully committed to promoting a comprehensive department quality framework, establishing automated monitoring mechanisms for indicators, and encouraging quality improvement activities. These efforts are designed to sustain the momentum and investment in continuous improvements in medical quality and patient safety within the hospital. By integrating patient needs and preferences and by incorporating various information and communication technologies, the hospital continually optimizes the intelligence of medical service processes and enhances to depth of medical decision-making for healthcare teams. Additionally, with a philosophy of shared improvement with regional alliance hospitals, Far Eastern Memorial Hospital has established quality enhancement partnerships with collaborating institutions to jointly advance medical quality and enhance patient safety.</p> <p> </p>

How to improve the quality of products at an enterprise?

In the article, the author shared useful tips on how to improve the quality of food products based on the experience of the Mareven Food Central company. To improve the quality of products at an enterprise, it is imperative to comply with all existing technical regulations, instructions and provisions, use advanced technologies and analysis methods, regularly test quality characteristics at all stages of production, always take into account the wishes of consumers, develop quality management, and also pay increased attention to attention to staff training. International and national standards in the field of quality control are indicated, including the FSSC 22000 Food Safety System / HACCP System. The expert named the trends in accordance with which the modern quality control system is developing in the FMCG industry, such as the active growth of awareness of modern consumers about the production process of goods, the widespread use of innovative technologies, accelerating globalization and the extremely high level of competition in the FMCG market. The author also identified the key groups of risks faced by food producers — physical, chemical, microbiological, as well as risks associated with allergic reactions of consumers to products.

Mapping of Various Quality Management System Model to ISO 9001:2015

Measurement of Quality Management Systems (QMS) in construction projects is very important to assess the fulfillment of quality standards. A comprehensive and up-to-date standard setting is paramount. Much research has been done to develop a Quality Management System (QMS), but only focused on the quality management system in general by means of interviews and statistics. There are still only a few studies that focus on determining quality variables based on ISO 9001:2015, but they do not consider other Quality Management Systems (QMS) to obtain variables that are not in ISO 9001 2015. This research aimed to map out ISO 9001:2015 to find additional variables that are not present inside it. Six Sigma, Deming, Total Quality Management (TQM), Quality Management System (QMS), Baldrige Performance Excellence Framework, and LEAN Manufacturing are models for developing Quality Management Systems (QMS) that are widely applied in the construction industry today. This research produced eight additional variables as audit materials, which were expected to make ISO 9001:2015 better in its application and development in construction services. The eight variables were breaking down barriers between departments, eliminating pressure, eliminating arbitrary numerical targets, respecting people, contributing to society, reducing cycle time, increasing process transparency, and focusing on global process control. This research provides factors from a more varied and up-to-date quality management system that complements ISO 9001:2015
 Keywords: mapping, Measurement of Quality Management System (QMS)

Determining Factors in Developing Quality Management (Qm) Model in Public and Private Organizations in the Philippines: A Literature Review

In this paper 79 randomly selected research papers published in the refereed journals in quality management practices and models have been reviewed. The papers are classified based on the year in which they were published, based on specific countries, and finally public or private industry type. Based on the analysis of reviewed papers, 23 determining factors in developing a quality management model have been identified. Leadership and management were found to be highly talked about as the determining factors in developing the quality management model, therefore the papers further analyzed the importance of quality practices in the organization. This paper has also provided the discussion, conclusions, and future research directions.

Elderly tourism management: A bibliometric approach

Elderly tourism constitutes an important sector within the sustainable development of the tourism industry, attracting an increasing body of research focused on market development. This study aims to outline the progression of elderly tourism research within the past five years (2019–2023) and determine prospective research trajectories and opportunities in the subject. Employing CiteSpace visual analysis technology, this investigation constructs knowledge graphs of authors, institutions, and countries from 332 English-language academic articles from the Web of Science and culminates a keyword co-occurrence knowledge graph. Next, cluster and burst analyses revealed the prevailing trends and focal points in elderly tourism research. The results underscore that while many researchers have been drawn to elderly tourism, the collaborative relationships between these scholars remain tenuous, resulting in the relatively disparate study and the absence of a lead author group. China dominates the field, producing a far greater quantity of studies than other nations. Hence, this study encourages different countries, higher education institutions and disciplines to strengthen cooperation in the management and development of elderly tourism, especially paying attention to the importance of elderly tourism services, quality management and technology integration for the sustainable development of elderly tourism.

Challenges of Water Quality Management for Agricultural Development

Agriculture, including crop growing, livestock breeding, and fish farming, is essential for human survival [...]

Analysis of Promoting and Hindering Factors for Implementation of Medical Tourism Policies: Case Study in Golestan Province

Background: Medical tourism as a money-making industry in the world has led to the increasing competition of countries to attract the maximum number of tourists. Considering the growing international competition in this field, in order to properly utilize the capabilities of Golestan province, this research was conducted with the aim of analysis and explaining the dimensions and components that promote and hinder the implementation of medical tourism policies in Golestan province.
 Methods: This research was conducted using the qualitative method based on the Grounded theory in 2020. Data collection was conducted through in-depth and semi-structured interviews. The research population included experts such as managers and faculty members of the university of medical sciences and public and private hospitals, managers and officials of the General Office of Cultural Heritage and Tourism, and travel agencies, doctors and nurses with at least 5 years of relevant work experience and expertise in the field of medical tourism. Purposive sampling was done and continued until data saturation. Finally, 13 people were interviewed. Data analysis was done simultaneously with data collection through Open, Axial and Selective coding and MaxQDA 2020 software.
 Results: The findings of the present study showed that the promoting and hindering factors for the implementation of medical tourism policies in Golestan province were categorized in the form of 263 codes, 65 concepts, 9 subcategories and 5 main categories. They consisted of climatic and environmental attractions, organizational architecture, policymaking system, capacity development and service quality and strategic management.
 Conclusion: Using the results of this study, the policymakers of medical tourism in Golestan province can predict the appropriate implementation instrument regarding the policy-making process to develop medical tourism, income and business in Golestan province.

Reliable surface area determination of powders and meso/macroporous materials: Small-angle X-ray scattering and gas physisorption

The specific surface area is key for various application fields of porous materials. Its reliable and fast determination is therefore crucial for materials development and product quality management. Surface area assessment is usually based on physical adsorption using the Brunauer-Emmett and Teller (BET) theory. However, the BET method/gas adsorption exhibits a number of limitations and challenges including (i) time consuming sample preparation and measurement time, and (ii) reliable surface areas only possible for non-porous and meso-/macroporous materials to obtain reliable surface areas. In addition, the accuracy of surface area data obtained from adsorption depends on the proper choice of adsorptive/probe. Within this context, this work evaluates in a rigorous way in-depth Small Angle X-ray Scattering (SAXS) as an alternative and complimentary approach for reliable and fast surface area assessment. To our knowledge, this work can be considered the first systematic study where the surface areas from SAXS are compared and validated with true benchmark surface area data. We utilize silica-based nanoparticles as well as a well-defined mesoporous controlled pore glass for systematic SAXS and adsorption studies (argon and nitrogen at 87 K and 77 K, respectively). Owing to the lack of micro- and narrow mesopores of these model materials, the BET method based on argon 87 K adsorption can be applied to determine benchmark surface areas. Indeed, excellent agreement was found between surface areas derived from argon 87 K adsorption and SAXS. In fact, we demonstrate that the determination of specific surface area can be brought with SAXS to a new level, where parameters such as size of the probing adsorptive, its orientation and thus its effective cross-sectional area (when adsorbed on the surface) are no longer affecting the value of the specific surface area determined. Furthermore, SAXS was shown to be significantly faster than gas adsorption. For the silica materials used, the study shows that SAXS does not require degassing and – along with analysis times of only few minutes per sample – provides an accurate and extremely fast, high-throughput approach. This fundamental study can be considered a major step in enabling SAXS for reliable surface area assessment for applications both in nanoporous materials development and quality control, thus boosting SAXS for surface area determination in general, but in particular also for materials, where the usage of gas adsorption is restricted or not possible at all.

ПІДВИЩЕННЯ ЕКОНОМІЧНОЇ ЕФЕКТИВНОСТІ УПРАВЛІННЯ ЯКІСТЮ ПОСЛУГ ПІДПРИЄМСТВ СФЕРИ ОБСЛУГОВУВАННЯ ТУРИСТІВ

The article considers some aspects of improving the economic efficiency of quality management of enterprises involved in tourist services. It is pointed out that in the conditions of modern tourism development quality management is one of the most important components of tourism efficiency and profitability. It is determined that in Ukraine there is a noticeable decrease in the number of tourist packages sold by tour operators during the study period. It is established that currently the best sales channel for travel products are travel agencies, which compete with each other to provide the best quality of service and service shell of the product of tour operators. It has been determined that tour operators cooperate with a significant number of different market players that serve tourists. It is established that at each stage of implementation of the developed tourist package it is necessary to control the quality of services to tourists, because it depends on the final economic effect of all participants. It is established that the vast majority of consumers of tourism products, served by tour operators and travel agents, are tourists traveling for purpose, recreation and leisure. It is established that during the study period the costs of accommodation, meals and transportation of tourists within the implemented tourist packages decreased. It is noted that in 2018–2020 in Ukraine the highest level of growth was the cost of tour operators for the services of third-party organizations that provide services in the field of culture and excursions. It is noted that the reasons for the negative trends in the tourism market of Ukraine are the military aggression of the Russian Federation in Ukraine since 2014 and the SARS-CoV-2 pandemic. It is established that in the process of improving the efficiency of quality management of enterprises involved in the process of tourist services, it is important to implement international quality standards and certification in accordance with the requirements of the international standard ISO 9001 for tourism. It is noted that when implementing a quality management system, each enterprise in the field of tourist services should define goals and policies on quality, set appropriate tasks to ensure a stable, long-term nature.

How can environment get better? A research review of pollution governance

PurposeThis study aims to build a global environmental quality protection convention to jointly address the problems of environmental pollution governance worldwide.Design/methodology/approachFrom the perspective of environmental pollution of the air, ocean, forest, water and solid waste, the authors summarize the main important measures and mechanisms of environmental pollution governance in various countries.FindingsThe results indicate that management research on biodiversity and natural resources must be strengthened, the relationship between economic development and environmental quality management needs to be balanced, the comparative study of domestic and international environmental governance theories and practices should be strengthened, empirical and applied research on environmental governance needs to be focused on, and complete system research on environmental governance and management should be explored. In the future, further strengthening environmental awareness, addressing environmental pollution and managing environmental quality are necessary.Originality/valueThe environment is the foundation of human survival and development. With the development of economy, contradictions between human and natural environment (e.g. air, ocean, forest and water) have become prominent. Environmental pollution governance cannot only help address existing environmental problems but also solve economic problems of various countries. The prerequisite for sustainable development is to lay a solid foundation for the coordinated development of economic growth and pollution management.

Quality of the ISO 9000 series of standards-perceptions of quality management experts

PurposeThe authors of this study, who adopted a holistic view of the international organization for standardization (ISO) 9000 series of standards, aimed to evaluate the current status of the standards within the framework of the quality movement. Specifically, the evaluation covered two dimensions, i.e. the significance of the content included in the standards and the quality of the standards’ elaboration, which encompasses such issues as, for instance, their correctness, relevance to current trends in quality management, comprehensibility, etc.Design/methodology/approachThe paper is based on a review of the scientific literature, analysis of the current and all previous versions of the international standards and the results of a survey, through which data were collected from 73 quality management experts from 17 different countries. To evaluate the results, an importance-performance analysis was performed.FindingsAs the results of the research demonstrated, experts in quality management have accepted the ISO 9000 standards series. However, this positive view refers mainly to the very idea of developing quality management standards and these standard’s content structure (components included in them). Study participants assigned a low rating to the quality of the standards’ elaboration. Therefore, improving the following aspects of the standards is essential: definitions, guidelines explaining the requirements for a quality management system, self-assessment tools and guidelines concerning quality management concerning chosen forms of activity.Research limitations/implicationsThe research described here in has both practical and social implications. First, it delineates the direction needed to improve standardizations, whose use need not be strictly limited to quality management but can be successfully used to improve the standards in other areas of management. Therefore, the conclusions of this research directly contribute to increasing both the effectiveness and the quality of the standard organizations. The significant consequences of this research for managers are the identification of ISO 9000 components which they will find are the most useful.Practical implicationsThe research described herein has both practical and social implications. First, it delineates the direction needed to improve standardizations, whose use need not be strictly limited to quality management. However, it can be successfully used to improve the standards in other areas of management. Therefore, the conclusions of this research directly contribute to increasing both the effectiveness and the quality of the standard organizations. The significant consequences of this research for managers are the identification of ISO 9000 components, which they will find are the most useful.Originality/valueMost research treats ISO 9000 standards as a benchmark for their studies on quality management systems implemented in organizations. The standards themselves are rarely the subject of a study, and so this paper fills a gap in the research and provides insights into desired directions for standards improvement.

A method for quality management of vegetation phenophases derived from satellite remote sensing data

ABSTRACT Remote sensing has become an important technique for monitoring vegetation phenology. The quality of remote-sensing images and derived products is key to successful extraction of vegetation phenophases. There is a need to develop quality management methods to evaluate the data uncertainty and assist the removal of the noises. This paper developed a shape quality assurance score threshold (SQAT) method which accounts for the trend in satellite-derived vegetation index associated with the process of vegetation growth. The proposed method was tested on six widely used methods for extracting vegetation phenophases. Results showed that the SQAT method can effectively identify noises in the vegetation index time series and improve the accuracies of estimated start of season (SOS) and end of season (EOS) of the six methods. After removal of identified noises, the Pearson correlation coefficient (r) averagely increased by 8% for SOS, and 11% for EOS. Regression analyses of vegetation phenophases between the PhenoCam observations and MCD12Q2 product showed that the proposed method performs better than the QA score of MCD12Q2 for quality management. This paper provides promising method for quality management; it has the potential to reduce the uncertainty of the vegetation index time series that can support studies of vegetation phenology monitoring.

A Basis for Pharmaceutical Sciences "Quality Assurance": Quality Assurance of Health Foods, Foods with Health Claims, and Pharmaceutics

The author believes that the three pillars of pharmaceutical sciences (PS) in Japan are drug development science, medical pharmacy, and quality management science. Of these, the most PS-like science is quality management science, both historically and presently. Considering the balance of safety and efficacy is the basis of PS. The definition of "quality" is the degree to which a set of inherent properties of a product, system, or process fulfills requirements in Q9 of International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use (ICH). In our society, pharmaceutical science graduates including pharmacists, are active participants, not only in the pharmaceutical industry, including a pharmacy, but also in the food industry, especially for quality assurance and quality control. This report presents a focused overview of quality in health foods, foods with health claims, and pharmaceutical products and discusses the importance of a curriculum focusing on quality assurance, control, and management in pharmaceutical education.

Methods for analyzing and assessing product quality

Every modern production is faced with the problem of improving the quality of finished products. The relevance of this issue follows from the decisions of the government, the subsequent instructions of the president. The task of improving the quality of goods and products was named among the leading ones aimed at increasing the level of management, accelerating scientific and technological progress, more complete use of production potential, all material, labour and financial resources. The theory and practice of the modern production management system are designed to ensure the search for the most perfect elements of the method of complex analysis and assessment and quality management of finished products manufactured in order to increase the economic efficiency of modern production, to better meet the material and spiritual needs of the Ukrainian people. An attempt is made in the work to improve the system for measuring, analyzing and managing the quality of finished products in order to find ways to improve the quality of finished products, reduce labour costs for controlling the quality of finished products. Improving the quality of finished products is considered as a cumulative element of the method of interrelated influencing factors determining the intensification of the production process. Particular attention in the work is paid to the issues of establishing the relationship between the qualitative properties of the product and the influencing factors that form it, as well as an attempt to identify the influence of the quality of the finished product on the economic performance of the industrial enterprise. Such a task is realized by economic and mathematical modelling of the phenomenon under study using statistical information data on the functioning of the production process in past periods. The specific application of some of the described elements of the method has found its embodiment in the development of models and algorithms for solving individual problems of the quality management system in a functionally developed quality management subsystem of a ship machine-building industrial enterprise and etc.

Cultura da Qualidade dos Técnicos de Radiologia de um Centro Hospitalar De Lisboa

Num cenário de constante incerteza económica impõe-se a necessidade de melhorar a qualidade na prestação de cuidados de saúde. Para esse fim é impreterível definir procedimentos e mecanismos institucionalizados para monitorização, avaliação e correção, com vista à melhoria contínua, da mesma maneira que mecanismos de acompanhamento, avaliação e desenvolvimento de Sistemas de Gestão da Qualidade, essenciais para acautelar que a prática da radiologia seja segura, precisa, otimizada e que garanta um atendimento ao paciente da mais alta qualidade, satisfazendo sempre os requisitos da política de cuidados de saúde e contendo os custos.Um estudo de caso foi realizado com recurso à aplicação de um questionário, tendo como objetivo determinar se os Técnicos de Radiologia dos serviços de Imagiologia Geral e Imagiologia Neurológica, com um Sistema de Gestão da Qualidade implementado, possuem cultura da qualidade. A taxa de resposta dos Técnicos a este questionário foi de 84,7% (83/98).Conclui-se que os Técnicos de Radiologia percebem a importância da qualidade e estão recetivos a novas ideias para a aumentar, contudo, demonstram uma preocupante escassez de conhecimento acerca dos conceitos básicos da qualidade. A cultura de qualidade destes profissionais demonstra lacunas que podem comprometer o sucesso do Sistema de Gestão da Qualidade dos seus serviços, sendo uma das principais causas a diminuta oferta de formações sobre qualidade a estes profissionais.

ФОРМУВАННЯ СИСТЕМИ ЯКОСТІ ПІДПРИЄМСТВА

The introduction of a quality management system is important because it leads to improved productivity, optimization of business processes of the organization, and also leads to a reduction in production costs. The article considers the theoretical aspects of the quality management system at the enterprise, outlines the methods and classification of existing quality management systems. The essence of legal regulation of the quality management system is investigated and its current state is characterized. It is noted how some experts classify quality management methods. Recommendations for improving the quality management system at a domestic enterprise are offered. Emphasis is placed on the fundamental standards of ISO 9000 and how they are integrated into the state standards of Ukraine. When developing quality management systems, it should be borne in mind that the quality management system covers all processes that occur in the enterprise and on which the quality of products or services depends. According to the capabilities of the production process, the stages of the product life cycle are considered, which should be used at the appropriate stages of development and certification of the quality management system. The task of improving the quality and expanding the range of products is relevant in modern production conditions. This task is multifaceted and includes a number of scientific and technical, environmental, economic and social problems. An interdisciplinary approach is needed for an effective solution. One of the ways is product quality management based on assortment analysis and its innovative development. The experience of developed countries shows that the health of the nation, primarily through food, their safety, is more reliable when it is achieved by improving the quality of products based on standardization worldwide and internationally. At the international level, quality requirements are regulated by ISO standards, strictly focused on the consumer. The first such standards were the standards of the 9000 series, which came out in the late 80's pp. XX century More than half of the world's countries have implemented national standards identical to ISO standards, as well as certified enterprises in accordance with ISO standards.

Management of the quality control and safety of medical activities in the field of «oncology» on the example of Western European countries

Introduction. Quality assurance plays a pivotal role in the health industry. The countries of Western Europe demonstrate good outcomes of cancer care. The purpose of the study. This paper focuses on various backbones of quality assurance systems in oncology in Belgium, Germany, and the Netherlands. Material and methods. Authors retrieved information from PubMed (Medline), Google, and public websites. The key phrases related to the organization of quality management systems for cancer care were used. About 40 informational sources were selected, including scientific articles and media. Discussion. All reviewed countries equipped with the quality management structures affecting such cancer care aspects as: •Creating regulatory acts and policy for next-generation healthcare in oncology; •Employing the top-qualified personnel; •Updating the clinical guidelines and improving medical processes; •Organizing the cyclical processes for monitoring the quality of cancer care and patient needs; •Implementing the innovations; •Implementing the principles of «transparency» in assessing the quality of cancer care. Conclusion. It seems logical to further study Western Europe’s experience in developing quality management systems for cancer care.

Directions Developing Quality Management Systems of Mechanical Engineering Enterprises

The article deals with the development of the quality management system in the context of changing economic policy and increasing competition. The article considers the main directions of developing integrated management systems in organizations.

Total quality management and high-performance work systems for social capital development

PurposeThe purpose of this paper is to analyse social capital (SC) development oriented to innovation. The relationship between high-performance work systems (HPWSs) and total quality management (TQM) philosophy is considered in this paper as an enabling factor that allows firms to accumulate SC oriented to develop radical and incremental innovation capabilities (IIC).Design/methodology/approachThis paper establishes hypotheses and a model based on partial and total mediating effects of SC to develop innovation capabilities, which are focused on previous unexplored connections between HPWS and TQM and their effects on SC. The model and hypotheses are statistically tested through a partial least squares approach to structural equations models in a multi-industry sample of Spanish companies.FindingsThe study results show a system of specific human resource practices connected to SC development. Moreover, SC is found to be a mediating factor in the relationship between TQM and IIC, although the effect is not significant when radical innovation capabilities (RIC) are considered in the model. Finally, it is shown that HPWS partially mediates the relationship between TQM and SC.Research limitations/implicationsThis paper mainly contributes to the study of organizational context enablers for intellectual capital (IC) development from a knowledge-based view, especially when firms are seeking to build or improve innovation capabilities. As a managerial approach, HPWSs and TQM are shown as powerful tools to establish prolific contexts for SC development, especially when TQM is rightly supported by a HPWS.Originality/valueThis is a quantitative study that analyses, for the first time, predictive relationships between popular tools such as TQM and HPWSs to create an organizational context for SC development, considering a multi-industry sample of firms. Important implications are also drawn to help managers to create IC assets related to social interaction and network relationships.

Design model for a value chain-oriented quality management in global tooling

The globalization of production has current effects on the tooling industry. Customer proximity, fast reaction times and a worldwide service range are significant selling propositions for market positioning of a toolmaking company. Nevertheless, high quality standards are indispensable to distinguish from the international competition. The developed quality management model includes three design modules giving different approaches for quality improvement in tool manufacturing. Additionally, digitalization solutions to support the implementation of quality gates in single batch production are presented. Furthermore, five main target aspects have been developed for a framework of a value chain-oriented QM model for global producing tooling companies.