Performance + InstructionVolume 28, Issue 10 p. 36-38 Article Unplugging the communication bottleneck Nina Fishman, Nina Fishman Nina Fishman Consultants, Ins., 4303 Deer field Circle, West Peabody, MA 01960 Nina Fishman is the founder of Nina Fishman Consultants, Inc., a firm specializing in organizational transformation through performance technology, organizational development, and total quality management. Nina has been active in NSPI for several years, and served as President of the Massachusetts Chapter for 2 years. She has recently developed a packaged training program, “Getting Your Quality Process Off the Ground” to assist decision-makers in determining how to implement a Total Quality Management Process.Search for more papers by this author Nina Fishman, Nina Fishman Nina Fishman Consultants, Ins., 4303 Deer field Circle, West Peabody, MA 01960 Nina Fishman is the founder of Nina Fishman Consultants, Inc., a firm specializing in organizational transformation through performance technology, organizational development, and total quality management. Nina has been active in NSPI for several years, and served as President of the Massachusetts Chapter for 2 years. She has recently developed a packaged training program, “Getting Your Quality Process Off the Ground” to assist decision-makers in determining how to implement a Total Quality Management Process.Search for more papers by this author First published: November/December 1989 https://doi.org/10.1002/pfi.4170281012 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat Volume28, Issue10November/December 1989Pages 36-38 RelatedInformation