Determinants Of Student Satisfaction Research Articles

Determinants of students’ satisfaction with digital classroom services: moderating effect of students’ level of study

PurposeLike every other sector, educational institutions have also been suffering immensely due to COVID-19 pandemic. Many educational institutions are now adopting digital classroom services. However, an online platform with the need for appropriate technology and infrastructure from the students’ perspective poses a severe challenge to developing countries like Bangladesh. The paper aims to figure out the relevant factors that affect the extent of student satisfaction with digital classroom services at the school and tertiary levels.Design/methodology/approachIt is a quantitative study of 450 students from Bangladesh who encountered online classes during the pandemic of COVID-19. An equal number of students from all levels, including schools, colleges and tertiary stages, participated in the survey. Exploratory and confirmatory factor analyses are used to interpret the data. Structural equation modeling using AMOS graphic software is incorporated to test the study’s hypothesis.FindingsAmong all the four determinants of student satisfaction during this critical era, all levels look satisfied with the three underlying influences: technological, convenience and resource-related factors. However, school-level students found the digital classroom services abrasive with Internet connectivity and technical structures during online classes and exams.Research limitations/implicationsA comprehensive study can assess the difference between private and public university students in this regard. In addition, the impact of gender and/or location (rural/urban area) can be assessed by using the same model of the study.Practical implicationsHaving the experience of the students’ satisfaction level during this pandemic, the government, educational institutions and other stakeholders can take away the findings of the results to have a better plan for Internet-based education at every level.Originality/valueThe study is unique to see the readiness of developing nations such as Bangladesh to focus on the sudden uncertainty like a pandemic in introducing the digital education platform. The study can add value to achieving the country’s sustainable development goal of becoming a digitally enabled regional education hub.

Determinants of Student Satisfaction with Workplace Trainings in Cooperative Education

Determinants of Student Satisfaction with Workplace Trainings in Cooperative Education

Assessment of Students' Satisfaction of Facility Service Quality in Private Universities

Through globalization, the demand for high-quality education is increasing significantly, leading to rising competition among universities and colleges for enhancing educational services and attracting more students to enroll. Meanwhile, students are always looking for and demanding the most proper environments to experience education and have the foundation to find a job after graduation. This need leads to the tendency that education becomes a service that benefits both private education enterprises and their potential customers. Nevertheless, the private institutions might not have the reputation and sponsorship from the government as public universities. Therefore, the importance of studying the determinants of student satisfaction with the quality of services provided is increasingly essential and required for private educational institutions. This research aims to propose a research model in calculating the level of student satisfaction with the facility service quality in private institutions. This study was conducted using a questionnaire to survey 221 students of the FPT University Da Nang campus in the Fall semester of 2020. This research attempts to examine the relationship between facility service quality and student satisfaction, along with investigating the key factors in the aspects of service quality that contribute significantly to student satisfaction. The findings of this study identify the factors and the impact degree of these factors on student satisfaction of facility service quality in private universities.

Let's make it better: An updated model interpreting international student satisfaction in China based on PLS-SEM approach.

Research studying into student satisfaction has been developing in the light of customer satisfaction theory which considers perceived value and quality as important predictors of student satisfaction. But the importance of value co-creation is very much overlooked. Hence this study intends to examine the relationship between perceived value, perceived quality, value co-creation, student satisfaction, complaint and loyalty to give a picture of how perceived value, perceived quality and value co-creation are important predictors of student satisfaction. Partial least square structural equation modelling is adopted to analyse responses from a survey of international students in a Chinese university. Results indicate that perceived value, perceived quality and value co-creation are determinants of student satisfaction which positively influences loyalty and negatively influences complaint. Finally, the research notes that more resources should be dedicated to engaging international students to participate in on-campus management and service work to improve international student studying experience.

Evaluating student satisfaction with 24-hour convenience stores in Ho Chi Minh City

The research presents the results of student satisfaction with 24-hour convenience stores in Ho Chi Minh City (HCMC). The data was collected from a survey of 275 students as customers of 24-hour convenience stores in HCMC. Employing quantitative analysis to analyze reliability, EFA factors and regression analysis, the author identified determinants of student satisfaction with 24-hour convenience stores, thereby analyzing satisfaction assessment results obtained from the regression model. The results show that price has the strongest impact on student satisfaction, followed by staff, goods, support services, facilities, and distribution channels. The findings are consistent with the fact that low-income people like students, price, quality, and support services are of extreme importance. The study assists managers in decision making and working out strategies so as to enhance student satisfaction and other customer groups in an ever increasing competitive market, thereby contributing to the development of this business model.

Determinants of Student Satisfaction in Higher Education

Promoting and measuring student satisfaction and happiness is a primary focus of the United Arab Emirates University (UAEU) during the last few years. The aim of this research is to introduce and test a conceptual model of students' satisfaction in the (UAEU). A survey instrument designed and used for this purpose. Data (n = 498) were gathered on students from nine colleges of the UAEU. Exploratory and confirmatory factor analyses were implemented using structural equation modelling to test the proposed research model and hypothesis, which were based on a modified Parasuraman's SERVQUAL measurement tool. The results indicated that quality (service/ program) has significant impact on students' satisfaction and consequently on their happiness. Correlations between the quality constructs and the students' satisfaction were statistically significant. The study has shown that program quality, in terms of the university reputation, has the most influence, among quality constructs, towards confirming students' satisfaction. Moreover, results indicated, in general, that UAEU was successful in gaining student's satisfaction. These findings should encourage the academic authorities to support service and program quality more, in order to enhance students' satisfaction and ensure their happiness.

Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University

With the increasing importance, higher education is considered as a major asset for any nation’s socio-economic and technological development. The quality of education offered by the higher education institutions directly impacts country’s performance. That is why, number of scientific researches and public reports and debates agrees on the importance of the quality management in higher education. There is also an important debate on a link between the service quality and students’ satisfaction. On the one hand, there is a logical dependence of the degree of satisfaction to the perceived quality. On the other hand, number of studies have also identified a link between students’ satisfaction and their loyalty. This study looks at the determinants of student satisfaction in Georgian Higher Education Institutions. With the objective to detect the main components of service quality influencing students’ satisfaction, the article uses HEdPERF as a measuring instrument of higher education service quality. Data is collected from 793 students of one of the largest universities of the country. An exploratory factor analysis six factors for the further examination. After scale development, a multiple regression analysis is used to test the research hypothesis. The results of the study show that the administrative factors are the most sensitive and have a positive influence on the students’ satisfaction. Also, there is a positive relation between academic programs and student’s satisfaction. The disproportionate attitude is observed between the importance of academic factors and satisfaction.

The determinants of student satisfaction with internship programs in the hospitality industry: A case study in the USA

Internship programs have become an increasingly essential component for hospitality education. A successful internship program helps student interns to integrate their theoretical knowledge with practical experience gained through internship programs. The purpose of this study is to determine the factors affecting hospitality students’ satisfaction with their internship programs. This study employed an online questionnaire as the data-gathering instrument. A total of 100 undergraduate hospitality students who had participated in an internship program were surveyed. The structural equation modeling (SEM) was employed to analyze the data using AMOS Software. The results of the current study showed that feedback, autonomy, university supervisor support, academic preparedness, flexible working hours, student self-initiatives, location, and skills variety are imperative factors contributing towards internship satisfaction. The findings of the current study provide important practical implications for both university and internship host companies.

HIEDQUAL (High Education Quality) Dan Kepuasan Mahasiswa: Peran Reputasi Universitas Sebagai Variabel Mediasi

Customers are the main part for the success of any business. Measurement of customer satisfaction is becoming vital for the long term sustainability of any organization especially service organization. In higher education context, student is a primary customer. So student satisfaction is important concept in facing increased pressure of the competition in the education service industry. It is vital for high education institution to have a proper understanding what determinants of student satisfaction. The most of customer satisfaction study have focused on service quality as an antecedent of student satisfaction. Model of service quality that will be examined in this study is HiEDQUAL model of service quality. Five aspects in measuring service quality are teaching and course content, administrative service, academic facilities, university facilities, and service support. This study will also test the role of university reputation as a moderator variable. Samples of this study are active students of Faculty of Economics of Maranatha Christian University. Questionnaires will distribute for 350 students. Research hypothesis will be tested with regression analysis for moderating variable.
 
 Keywords: Service Quality, High Education Quality, Reputation, Customer Satisfaction

Determinants of Student Satisfaction with Using Instructional Technology: The Role of Active Learning

ABSTRACTWhen faced with the challenge of student engagement in the hospitality classroom, instructional technology can aid in the instructional design of an active classroom. The present study examines the effect of classroom response systems, known as clickers, on student satisfaction in undergraduate hospitality courses. It seeks to identify the dimensions that contribute to student engagement and their role in satisfaction with using classroom technology. Students in 4 undergraduate hospitality classes that used clickers rated the experience using a 28-item student engagement scale. A total of 326 students completed the online survey, resulting in 267 usable surveys. Factor analysis revealed four key dimensions: knowledge, involvement, enjoyment, and active learning. Regression analysis indicated that overall satisfaction with the use of clicker technology is achieved with active learning.

Determinants of Student Satisfaction in Online Tutorial: A Study of A Distance Education Institution

Education system nowadays tends to utilize online learning, including in higher education. Online learning system becomes a major requirement in implementing learning process, including in Indonesia. Universitas Terbuka has implemented online learning system known as online tutorials to support the distance learning system. One interesting issue that needs to be explored is to analyze factors that can influence students’ satisfaction in online tutorials. This research aims to analyze factors that determine student satisfaction in online tutorials and what factors that need to be improved. Research procedure includes collecting data via email, validity test, reliability test, and hypothesis test using multiple linear regression. This paper will discuss the results of research procedures to find out what factors are affecting student satisfaction and some improvements required based on the viewpoint of the students.

The Determinants of Student Satisfaction Acquired by University Education: The Case of the Hellenic Open University

The satisfaction of students acquired by their tertiary educational experience can be seen as one of the main satisfactions shaping their overall life satisfaction and professional life after their graduation. Student satisfaction is especially important for universities operating under paid tuition fees, as this may affect both the student retention rates and future student enrollments. In this paper, we consider two facets of student satisfaction, i.e. 1) satisfaction acquired by the level of knowledge provided during university years and 2) satisfaction acquired by broadening the prospects of career development after graduation. The purpose of this paper is twofold. First, we examine the relationship of student satisfaction with various demographic factors such as age, gender, family, and income. Secondly, we study the relationship of student satisfaction to circumstantial factors such as grades earned and support by student family. We are based on data (n = 470) from students attending the Management of Businesses and Organisations Bachelor’s Degree offered by the Hellenic Open University. The findings of our study could be useful for educational policies enhancing quality assurances measures.

Determinants of student satisfaction in higher education: an empirical study in Dubai

We develop and empirically validate a student satisfaction modelling technology-enabled university environments. We use focus groups at a university in Dubai and an intensive literature review to propose a theoretical model that involves different types of student interactions; perceptions of infrastructure; and university branding as independent variables influencing student satisfaction as outcome variable. Using data collected from a random sample of 99 students, we empirically test the model using linear regression analysis. Two variables, branding and interactions of students with administrative staff are found to significantly influence student satisfaction, accounting for 61% of variance. Implications are discussed and suggestions for future research are given. With its specific context, the study requires replication in other countries to determine whether the findings are generalisable. This study is one of the rare occasions when a structural model of student satisfaction in technology-enabled environments in the Middle East has been subjected to empirical scrutiny.

Prontidão tecnológica e satisfação de alunos na modalidade a distância: o caso de um programa de capacitação de um governo estadual

The objective of this paper is to identify the determinants of student satisfaction with a training program for civil servants of a state government based on the technology readiness scale, TRI, developed by Parasuraman (2000). It is argued that public administration has undergone a series of modifications due to changes in political, economic and social contexts and that training of civil servants is a key factor for improving the performance of the state. Methodologically, we adopted a quantitative approach with a closed questionnaire for students that had graduated from the program. Data collection was made with an online survey during two months that resulted in 197 questionnaires with a sampling error of less than 5% and 95% confidence. We created three groups of heterogeneous individuals using the variables of technological readiness, which enabled us to verify that the determinants of satisfaction are different for each one of these groups. It was found conclusively that the technological readiness of individuals is a variable that can serve as moderator for the analysis of satisfaction levels of students that learned at a distance.

Traits, Commitments, and College Satisfaction Among Black American Community College Students

Prior research has largely examined determinants of student satisfaction in four-year institutions and faculty job satisfaction in two-year institutions. The present study investigated the relationship between background traits, initial commitments, and satisfaction among African Americans attending two-year community colleges. Findings reveal that age is positively associated with satisfaction, while family responsibilities are inversely related to students' subjective evaluation of college. Regression results account for 13% of the variance in student satisfaction. Important implications for future research and practice are highlighted.

Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory

PurposeThis paper focuses on the determinants of student satisfaction and retention in a college or university that are assumed to impact students' college experience.Design/methodology/approachUsing empirical data and Herzberg's two‐factor theory, a modified version of the questionnaire developed by Keaveney and Young was administered to approximately 160 undergraduate business students at a state university in South Central Pennsylvania. Using path analysis, the hypothesized effects were tested empirically by incorporating a comprehensive set of independent variables and self‐reported experiential assessments to predict experience, which in turn related to student satisfaction.FindingsThe results indicate that the path coefficients from faculty and classes to students' partial college experience are consistent with the assumption that these are key factors that influence student partial college experience. Also, the path coefficient from student partial college experience to satisfaction was consistent with Herzberg's two‐factor theory. In addition, students who have a positive college experience are more likely to be satisfied with the college or university than students who do not have a positive college experience.Research limitations/implicationsBy focusing on antecedents of student satisfaction, colleges and universities can align their organizational structure, processes and procedures to become more customer‐oriented. Small sample size and self‐explicated retention data are the limitations of this study.Practical implicationsIt is recommended in this study that the changing nature of the higher education marketplace encourages college administrators to apply the customer‐oriented principles that are used in profit‐making institutions.Originality/valueUsing a satisfaction model and a comprehensive set of independent variables and self‐reported experiential assessments to predict experience, this paper provides empirical findings to understand student satisfaction in higher education institutions.

Constructs used by vocational students in england to evaluate their teachers

This paper sets out the findings of a small-scale research project that investigated the constructs that vocational education students of approximately 17–19 years of age use tacitly or informally to evaluate their teachers. The results are compared with those of larger scale studies of teacher-student interaction. All the studies show that affective behaviours, such as listening and responding to students, treating them as individuals, and creating a supportive climate for learning, are the most important determinants of student satisfaction with teachers. The paper goes on to suggest that this fact may not correspond to the focus of teacher training and professional development programmes.

Physical and Social Determinants Of Student Satisfaction In University Residence Halls: The Theme Dorm Concept

A post occupancy evaluation focused on students’ satisfaction with a residential program or theme dorm and a non-theme dorm. The theme dorm had an active program of participation in the fine and performing arts while the non-theme dorm operated in the traditional manner. A self-administered questionnaire provided responses on overall satisfaction with residence hall life and 18 items dealing with the physical plant, social organization and staffing. The 50 theme dorm students and the 43 non-theme dorm students also completed a demographic questionnaire and an activity-place form. The findings were considered in the context of DeCoster and Mable’s hierarchy of goals for residence halls.Satisfaction levels were quite high in both dorms, but analysis revealed the basis for satisfaction to be different. Satisfaction in the non-theme dorm was linked to physical plant features while the significantly higher level of satisfaction in the theme dorm was linked to the social organization, group interaction and staf...