Abstract
The satisfaction of students acquired by their tertiary educational experience can be seen as one of the main satisfactions shaping their overall life satisfaction and professional life after their graduation. Student satisfaction is especially important for universities operating under paid tuition fees, as this may affect both the student retention rates and future student enrollments. In this paper, we consider two facets of student satisfaction, i.e. 1) satisfaction acquired by the level of knowledge provided during university years and 2) satisfaction acquired by broadening the prospects of career development after graduation. The purpose of this paper is twofold. First, we examine the relationship of student satisfaction with various demographic factors such as age, gender, family, and income. Secondly, we study the relationship of student satisfaction to circumstantial factors such as grades earned and support by student family. We are based on data (n = 470) from students attending the Management of Businesses and Organisations Bachelor’s Degree offered by the Hellenic Open University. The findings of our study could be useful for educational policies enhancing quality assurances measures.
Highlights
In the happiness/well-being literature, life satisfaction is the combined effect of distinct life areas, called domains
Student satisfaction is especially important for universities operating under paid tuition fees, as this may affect both the student retention rates and future student enrollments
We consider two facets of student satisfaction, i.e. 1) satisfaction acquired by the level of knowledge provided during university years and 2) satisfaction acquired by broadening the prospects of career development after graduation
Summary
In the happiness/well-being literature, life satisfaction is the combined effect of distinct life areas, called domains. Such domains are income, health, education, having children, housing, job satisfaction, etc. Can be explained as a product of domain satisfactions (e.g. as a weighted average of domain satisfactions) the relationship between domain satisfactions and total satisfaction may not be a straightforward one [5]. This debate in the literature, resulted in several research papers that examine how domain satisfactions shape overall life satisfaction in a point in time or during lifetime. Loewe et al [6] have shown that a person’s life satisfaction can be predicted by four main domains (finances, family life, work, and health) while Easterlin and Sawangfa [7] have shown that the life-time satisfaction pattern can be predicted as the net effect of these four domains
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