Crisis Communication Management Research Articles

Crisis Communication Management in Building Tourism Resilience in Bali Province During the Pandemic of COVID-19

Objective: This study aims to analyze crisis communication management in Bali Province. The benefit of this research is to determine the application of crisis communication management in Bali Province in realizing tourism resilience. Theoretical framework: This study uses the ASEAN Tourism Crisis Communications concept. Method: This study uses the qualitative descriptive method with data collection techniques through in-depth interviews and observation. The research location is in Bali Province involving stakeholders such as: the Bali Province Regional Disaster Management Agency, the Bali Province Disaster Risk Reduction Forum, the Bali Province Association of Disaster Experts, Bali Province Disaster Care Journalists, and the Bali Province Disaster Care Business Forum. Results and Conclusion: The communications delivered during Covid-19 also pass through the stages of crisis management, such as risk identification, readiness, response, and recovery. In this instance, the 1943 traditional villages in Bali Province have become an essential component of the crisis communication management process. During the Covid-19 pandemic, technology, and social media were utilized all the way down to the village level. Implications of the research: Crisis communication is an essential component of efforts to prevent disasters, especially the Covid-19 pandemic. During a health emergency, accuracy and rapidity of information are fundamental. Bali Province seeks collaboration between official, traditional, and religious elements in the crisis communication management process. Originality/value: Tourism resilience will hasten the recovery from the Covid-19 pandemic. This is accomplished through cooperation between Bali's cultural and religious systems and the provincial government.

Crisis Communication And Social Media: The Mayor's Strategy Of Bandar Lampung @eva_dwiana

This study aims to find the results of the implications of the use of social media by the Bandar Lampung City government as a crisis communication management strategy during the Covid-19 pandemic. Crisis communication efforts are carried out through the @eva_dwiana Instagram account. This research used a qualitative content analysis method with Instagram content objects @eva_dwiana from 2019 to 2020. The results showed that the Bandar Lampung City Government, through its Mayor, used social media accounts to disseminate instructions regarding the handling of COVID-19 as well as publicize the performance carried out in overcoming the crisis. Other results also have more uploads containing instructions than performance publications. It also shows that the Bandar Lampung City Government prioritizes public safety over the institution's reputation.

Empowering the youth in times of crisis: Analyzing crisis-related activities among the youth of Muntinlupa City, Philippines during typhoons

This study attempts to analyze the crisis-related activities among the youth of Muntinlupa City as the basis for a crisis communication management plan which is imperative to minimize the typhoon's impact. The researchers selected six youth representatives from different parts of Muntinlupa City to participate in the conduct of a focused-group discussion. Several themes have emerged before, during and after the typhoon based on their experiences and perspectives of crisis-related activities in the City. For instance, information dissemination on typhoon preparedness, coordination with different local agencies and behavior change communication strategies are the crisis-related activities before the typhoon. Meanwhile, close monitoring of evacuees with the help of local agencies, roving of barangay emergency response team, distribution of relief goods and hot meals, regular information dissemination, provision of informal learning to children and provision of breastfeeding stations are among the crisis-related activities during the typhoon. On the other hand, the crisis-related activities after the typhoon include assessment of devasted areas giving assistance, seeking psychological help, coordination with the health center and post-typhoon information dissemination. These crisis-related activities are good indicators that the youth involvement and participation in Muntinlupa City are active to ensure the safety of their communities during the disaster.

Healthcare and Media Interaction in Major Incidents and Disasters: Experiences Based on Swedish KAMEDO Reports in 20 years

Introduction:Major Incidents and Disasters are often associated with early, extensive and prolonged media reporting. It is important to understand the interaction between first responders/rescue services and the media to create better conditions for providing and making available correct and objective information to as many people as possible.Method:A systematic literature review and content analysis was made on all Swedish KAMEDO reports (emergency medicine observations published by the National Board of Health and Welfare) from the last twenty years, in total 39 reports. KAMEDO’s primary task is to feedback experience data (lessons learned) from disasters worldwide, through expert observers at the site of an emergency event. The aim of this study was to evaluate and analyze the experiences made regarding the interaction between media and healthcare in connection with major incidents and disasters, both on site and in hospitals.Results:The analysis resulted in the following main themes:(1) Communication problems and other challenges in Major Incidents and Disasters No protection and restrictionsInformation craving and news huntInterviews as intervention(2) Recommendations for efficient interaction between healthcare and the media: Strategies from alert to actionSatisfying information needsClarity measures on siteKey actors of importanceProactive media alertnessConclusion:Some conclusions regarding lessons learned about interaction between healthcare and the media, as well as about communication with the afflicted and citizens, in brief: The hospital management should take control of the communication through efficient communication strategies. An accommodating approach to the media's presence can facilitate the dissemination of the necessary early, correct and balanced information. Joint authority press conferences are a model tested and positively evaluated. Healthcare communicators are key actors in hospital crisis communication and media management. Healthcare and media both benefit from developing routines and reciprocal respect for proactive and efficient interaction in emergencies.

Another loss of radioactive material in Thailand highlights the need for effective risk communication

On March 10th 2023, a cylinder containing caesium-137 was found missing from a power plant near Bangkok, Thailand. This generated lots of fear and anxiety, fuelled by social media and inadequate statements from the authorities. Later it was discovered in a foundry, compressed and partially melted. It is clear from this incident that risk communication was inadequate. Two case studies from Southeast Asia, the 2004 Asian Earthquake and Tsunami in Banda Aceh, Indonesia, and the COVID-19 pandemic illustrate the significance of effective risk communication in crisis management and public policy. This incident in Thailand serves as a "wake-up call" for other countries in Southeast Asia and beyond, urging them to ensure the safe management of radioactive materials as well as to pay attention to their own investments in creating efficient risk communication frameworks to deal with future disasters.

GESTÃO DE COMUNICAÇÃO DURANTE A EXECUÇÃO DE PLANOS DE EMERGÊNCIA NA AVIAÇÃO COMERCIAL

Why is crisis management important? Simply put, without it, and without a plan to accomplish necessary goals, crises grow and relationships are damaged in the long term, short term, or both. When something goes wrong, no matter who is at fault and regardless of the reason, someone must tell the true story as quickly as possible. A crisis does not necessarily have to turn into a disaster for the business or organization involved. How an organization communicates when hit by crisis often make or brake it. This article discusses how to limit damage effectively by acting quickly and positively through communication. Moreover, it illustrates that it is possible to turn a crisis into an opportunity by communicating efficiently. The world learns about the incident only minutes later and both the media and the public (or clients) will be impatiently waiting for accurate information, which includes detailed explanation for the event, immediately. The task of meeting that challenge falls to the people who plan, and are responsible for carrying out, effective crisis communication management operations.

Public hospitals’ risk communication strategies during COVID-19

This exploratory study analyses studies pertaining to the risk communication strategies adopted by Spanish public hospitals to inform their stakeholders during the first COVID-19 wave, in order to better understand effective communication of ‘health messages’ during a pandemic. After reviewing 155 academic works, 12 articles that were published between January 2020 and September 2020 met full inclusion criteria. Implementing a thematic synthesis approach yielded five themes: (1) transparency of crisis; (2) hospital health leadership crisis; (3) crisis management communication; (4) crisis management strategy; and (5) crisis management stakeholders. Based on these identified themes, 10 evidence-based recommendations for hospital communication preparedness and implementation during health crises are offered.

An Empirical Study on the Role of Media in Crisis Communication Management in Uncertain Times

An Empirical Study on the Role of Media in Crisis Communication Management in Uncertain Times

EU and crisis management: Afghanistan and Ukraine on social media

The European Union (EU) is a very relevant actor in the political scene. The EU's external action is inspired by the principles of peace and rule of law. However, the EU is composed of different institutions and leaders, making it difficult to find a single voice. This promotes a feeling of remoteness that threatens the legitimacy of the EU political system. In recent years, the EU has faced many internal challenges, such as the refugee crisis and Brexit, but recent events in Afghanistan and Ukraine reveal the need to further our understanding of the role of the EU as an international actor. Bearing these trends in mind, this research aimed to explore the management of crisis communication by the EU leaders regarding the two most recent international events: Afghanistan in 2021 and Ukraine in 2022. Specifically, we analyze the profiles of Ursula von der Leyen (@vonderleyen), Josep Borrell (@JosepBorrellF), and Charles Michel (@eucopresident). Content analysis is manually performed on 479 tweets on military conflicts over a general sample of 661 messages. The strategies and specific topics are studied based on a pretest. In addition, we calculate the impact rate of the tweets. In this sense, the data were captured for a 2-month period (15 August to 15 September 2021 and 24 February to 24 March 2022). As a result, we show the predominance of messages on Ukraine together with a significantly different action of von der Leyen in terms of strategies and employment of the tools of Twitter. Her impact rate is also higher. This study contributes to current discussions on the mission of communication to foster trust, since the anti-publicity bias of the EU requires better levels of coherence to more effectively disseminate messages.

Journalism and public relations: An interconnection in academic research

Background: Journalism and public relations are two fields that collaborate and compete with each other. Several studies have confirmed this dualism, where both terminologies are interrelated in the same scientific publication. Purpose: This study is aimed to find the interconnection between the two fields in several studies published in international journals. Method: This inquiry applies the bibliometrics method with data sources from the Web of Science and uses VosViewer as an analysis and mapping tool. Results: Results show that the number of keywords containing “public relations” counts more than “journalism.” This study reveals six clusters of keyword mapping that form specific themes: crisis communication management, ethics, professional education, public relations practitioners- journalist relationships, media relations, and publicity scope, news media management, and public relations and the media. Comparing the most cited references from the field of public relations and journalism shows the number 2:2 or equal. There are six most cited authors, four from the USA and two from Australia. Conclusions: The issue of public relations was found more than journalism because most articles are written by experts, especially Americans, and Australians, who have worked in the field of public relations, although some also had early careers in journalism. However, journalism studies were still considered as references for most articles. Implications: The work of western researchers is still at the forefront of the development of public relations science and journalism studies, which becomes a challenge for researchers from developing countries to develop studies more at the international level.

Crisis Communication Management of the Ministry of Religion of Serdang Bedagai Regency in Handling the Cancellation Policy for Prospective Indonesian Hajj Pilgrims During the COVID-19 Pandemic in Serdang Bedagai Regency

The purpose of this research is to analyze crisis communication management of the Ministry of Religion of Serdang Bedagai Regency in handling the cancellation policy for prospective Indonesian hajj pilgrims during the COVID-19 pandemic in Serdang Bedagai Regency. This research uses a descriptive method with a qualitative research. The subjects in this study are the Head of the Office of the Ministry of Religion of Serdang Bedagai Regency, the Head of the Registration and Regular Hajj Documents Section of the Regional Office of the Ministry of Religion of North Sumatra Province, as well as the Executive Staff for Preparing Materials for Hajj Registration and Cancellation of the Ministry of Religion of Serdang Bedagai Regency. The data that has been obtained is analyzed using an interactive model of qualitative data analysis from Miles and Huberman which consists of data reduction, data presentation, and drawing conclusions. The results of the study show that the crisis communication management implemented by the Ministry of Religion in dealing with the cancellation of the departure of prospective Indonesian pilgrims during the COVID-19 pandemic in Serdang Bedagai Regency is reinforcing or bolstering strategies. Keywords: Crisis, Communication, Management, Prospective

Communication during COVID-19 crisis: A case of hotels in Turkey

During the COVID-19 pandemic, which has spread all over the world, the importance of communication in terms of knowledge sharing has increased even more in the tourism sector, as in all sectors. Each hotel business has benefited from various communication tools in the pandemic crisis. The aim of this study is to provide an understanding of the crisis communication strategy tackled by the hotels in Turkey during this unprecedented period, via both conventional and internet based public relations and communication platforms within the framework of crisis communication management. For this purpose, in-depth interviews were conducted with 25 hotel managers in Turkey who are members of SKÅL International. After the recordings of the interviews were transcribed, the collected data were coded and analyzed by MAXQDA. Some of the striking answers from the participants that were given in the findings section by making descriptive analysis. 9 themes and 43 codes emerged in the findings of the study. Social media usage and informing are the most emphasized topics for crisis management by the participants.

The Role of Effective Communication in Crisis Management Within the Abu Dhabi Police Department

Chapter one provides a clear outline of different engaging steps in current research. This chapter includes the background of the study, research objectives, problem statements, and operational definitions used in the research study. This chapter gives a comprehensive study of how the research is going to be conducted and it will engage the reader to move to the next chapter. Moreover, it was known that the purpose of the research was to identify the role of effective communication by the Police department of Abu Dhabi and its effectiveness in crisis management while simultaneously identifying the different barriers faced by the police force in applying effective communication in times of crisis. Chapter two has reviewed the previous literature on the importance of effective communication in crisis management. Also, the communication approach is used to deal with crises. Next, reviewed Important Constructs in Effective Communication for the team. The theoretical review looks at attribution, situational and image repair theory. The empirical review has considered the objectives of the study. On the role of channels of communication in crisis management, the study has considered a review of literature in the role of traditional and social media during crisis management. Considering barriers to effective communication in crisis management, the literature review considers technological, organizational, and social barriers to effective communication in crisis management. The last objective presents a new model that should be considered by organizations for effective communication in crisis management. From the review of the literature, no research has already been done on the role of effective communication during crisis management specifically. This creates a research gap that needs to be considered. Therefore, there is a need for this research study to identify the importance of effective communication during crisis management in the Police Department of Abu Dhabi. Chapter three has provided a clear breakdown of various steps in which the researcher engages in conducting the interview. The aspects of sampling, data collection methods, research design, data analysis, instruments, and ethical considerations have been well discussed in this chapter.

Destination Crisis Management Communications During Uncertainty: The Case of Athens

ABSTRACT During periods of high uncertainty and volatility it is important for tourism destinations to have the ability to employ effective crisis management communications. The study concerns the examination of the derived chaordic (chaos vs order) systems formulating the tourism crisis communications in metropolitan areas, with special reference to the city of Athens. The research uses a sample of 400 adult permanent residents of Athens, and investigates the simple conditions of government trust, security, destination image, competition, information technology, and destination safety by using fuzzy-set Qualitative Comparative Analysis. The findings reveal five sufficient configurations (destination characteristics; destination safety; destination competitiveness; state information management; IT and ICT destination dependency) that can lead the destination to the efficient employment of crisis management communications. The study contributes to the theoretical and methodological domains, whilst it offers several managerial implications.

The Role of Political Communication in Crisis Management

The importance of the research is the role of political communication in crisis management and how to manage it, the importance of political communication for the political system and society and the role played by different means of communication in times of crisis. Where the role of the means of communication appears greatly in times of crisis and plays different negative or positive roles, according to the nature of the crisis and the nature of the political system. As for the research problem, it lies in the fact that political communication is a relatively modern concept from a scientific point of view, and the different roles played by the means of communication in times of crisis, so the research tries to answer the following questions: (What is the concept of political communication? And what is the concept of crisis management?. What is the role of political communication in crisis management?) While the researchers assumed that the means of communication have a major role in crisis management. The analytical approach was adopted by the two researchers, to clarify the concept of political communication and crisis management and the role of political communication in crisis management.

Management of Crisis Communications in the Public Space

<p><strong><em>Purpose. </em></strong><em>Analysis and systematization of objective conditions that determine the content of modern crisis communication processes and determine effective strategies for crisis management in social systems.<strong></strong></em></p><p><strong><em>Research methodology</em></strong><em>. The study used a comparative-historical method to analyze and systematize data on crisis communication management in public space. Systematization and classification were used to determine the features and factors of crisis situations in the field of social communications. The aim of the study is to analyze and systematize the objective conditions that determine the content of modern crisis communication processes and to determine effective strategies for anti-crisis management in social systems.</em></p><p><strong><em>Results.</em></strong><em> Social space is considered as a variety of social processes, a field of social activity that contains a set of significant social groups, individuals, objects in their mutual location. The directions of social interaction as a form of theoretical generalizations of social communication, which is a continuous exchange of social information and knowledge, carried out with the help of the formed communicative chain. The analysis of crisis communications as a process of interaction of public subjects in the conditions of potential or real threat of their activity, functioning, existence is carried out. The classification of crisis situations according to such criteria as predictability of the onset and consequences of crises, the dynamics of their course is considered. The stages of problem management in crisis communications are analyzed, the main condition for successful anti-crisis communication is a pre-developed strategy. The main tasks of anti-crisis management are defined: detection of certain features, localization of crisis phenomena, crisis prevention, determination of their features, forms of implementation; determination of methods of observation, detection of certain signs, localization of crisis phenomena, prevention of crisis situations.</em> <em>The peculiarities of the activity of the spin doctor is to work with the media to form the desired point of view, present events in a more favorable form, that is news management. The practice of anti-crisis communications in the public space as a way to overcome information asymmetry and establish effective communication with the public is identified. </em></p><p><strong><em>Novelty. </em></strong><em>The article analyzes the current trends in the field of crisis communications and identifies the main directions of anti-crisis communication strategies.</em></p><p><strong><em>Practical significance. </em></strong><em>The results of the study can be used to improve the forms and methods of crisis communication, to form formation of effective strategies for crisis management in social systems.</em><em></em></p><p><strong><em>Key words: </em></strong><em>problem identification, crisis communication, risk minimization, system viability parameters, social interaction, anti-crisis management tactics.</em></p>

Retorika dan Power Relations: Strategi Restorasi Citra Kepolisian Republik Indonesia pada Kasus Ferdy Sambo

This research aimed to identify Indonesian National Police (Polri) strategy in carrying out image restoration in the Ferdy Sambo case. The case of Ferdy Sambo attracted substantial public attention throughout the end of 2022 because it involved members of the National Police in criminal acts. This incident undermined the image and reputation of the National Police as a state apparatus whose function is to maintain security and order. Furthermore, the case of Ferdy Sambo has implications for a communication crisis along with reports in the media that involve many parties as sources so that it brings speculation on the image of the Police. A communication strategy to restore the image was required in crisis communication management, especially in the early period of the crisis in order to maintain the organization's reputation. This research used a qualitative approach with qualitative content analysis as the method. This study used William Benoit's strategy formulation as divided image restoration strategies into five categories: "Denial, Evading Responsibility, Reducing offensiveness of events, Corrective action, and Mortification". The findings showed that the Polri image restoration strategy at the beginning of the Ferdy Sambo case was reducing the offensiveness of the event which consisted of bolstering followed by corrective action, while the combination of strategies practice was bolstering, differentiation, compensation, and corrective action in the post-initial case. The image restoration strategy used in the clarification meeting with Commission III of the DPR RI was to assume the crisis as an accident, bolstering, corrective action and mortification. This study found another strategy in the data as the trait of the qualitative content analysis required interpretation, apart from the strategy described by Benoit, namely hierarchical power at the beginning of the crisis, authoritative support in the post-crisis beginning and continuous improvement in the clarification meeting with Commission III of the DPR RI. The organization's power relations with the public and stakeholders determine the rhetoric and various strategies in crisis communication.

Public Relations and Social Media for Effective Crisis Communication Management

Crisis, natural or man-made, is inevitable in our life because of human social interactions. Crises are caused by ineffective communication yet are better solved with effective communication. Scholars have studied social media's role in crisis management as an information propagator and their cost effectiveness during a crisis. Social media can potentially influence multiple public strata during and after the crisis. Social media serves as tools for relationship management which is a crucial part of crisis management; equally, public relations also serve the same. This paper explores how effective crisis communication management can be achieved via Social Networking Systems (SNS). Drawing from the existing literature as the method used, this paper reviews articles and studies on public relations strategy and effective crisis management. It expounds on examples of how relationships can be well-managed through social media in crises. This paper has increased our knowledge of crisis management by understanding how crises are managed. Findings are that crisis communication was managed from four conceptual lenses scholars have investigated; that crises can be prevented- partially if not completely- with a proper crisis communication plan; that having a crisis communication plan may not suffice except is handled by professional relationship managers who know how to communicate and understand the use of the conventional and new media with the influential role of symmetrical communication. Therefore, the paper concluded that since crisis leads to a bad relationship due to a lack of understanding of the situation and behavior and to facilitate this, it suggests that crisis is better managed through effective public relations managers.

Developing A Framework of Effective Risk Communication for Crisis Management in The Abu Dhabi Police Department

chapter one provides a clear outline of different engaging steps in current research. This chapter includes the background of the study, research objectives, problem statements, and operational definitions used in the research study. This chapter gives a comprehensive study of how the research is going to be conducted and it will engage the reader to move to the next chapter. chapter two has reviewed the previous literature on the importance of effective communication in crisis management. Also, the communication approach is used to deal with crises. Next, reviewed Important Constructs in Effective Communication for the team. The theoretical review looks at attribution, situational and image repair theory. The empirical review has considered the objectives of the study. On the role of channels of communication in crisis management, the study has considered a review of literature in the role of traditional and social media during crisis management. Considering barriers to effective communication in crisis management, the literature review considers technological, organizational, and social barriers to effective communication in crisis management. The last objective presents a new model that should be considered by organizations for effective communication in crisis management. From the review of the literature, no research has already been done on the role of effective communication during crisis management specifically. This creates a research gap that needs to be considered. Therefore, there is a need for this research study to identify the importance of effective communication during crisis management in the Police Department of Abu Dhabi. The methodology chapter has provided a clear breakdown of various steps in which the researcher engages in conducting the interview. The aspects of sampling, data collection methods, research design, data analysis, instruments, and ethical considerations have been well discussed in this chapter.

Effects of country animosity of angry Koreans on Japan: A focus on export regulation on Korea.

Nowadays, Korea and Japan are in conflict arising from export restrictions launched by Japan on Korea, which have provoked a boycott of Japanese products in Korea, and even tourism to Japan. Animosity performs a momentous role in the context of crisis management communication. Hence, this article aims to investigate factors impacting boycott intention to visit Japan, with economic animosity being a principal mediating variable, whose antecedents and consequences have been probed into. A total of 333 respondents' survey data were collected and analyzed via SEM for the verification of research hypotheses. The findings manifest that ethnic identity engenders significant direct positive bearings upon economic animosity and boycott news, and boycott news significantly positively affects economic animosity; boycott news serves as the mediating role between ethnic identity and economic animosity. Additionally, the outcomes denote that economic animosity exerts a significant positive impact on boycott visit intention, economic animosity negatively affects Japanese government trust, and Japanese government trust negatively bears upon boycott visit intention; Japanese government trust mediates between economic animosity and boycott intention to visit Japan. Consequently, the research makes contributions to furnishing empirical evidence for influencing factors of boycott visit intention and enriching the literature on the antecedents and consequences of animosity.