The Role of Effective Communication in Crisis Management Within the Abu Dhabi Police Department

Abstract

Chapter one provides a clear outline of different engaging steps in current research. This chapter includes the background of the study, research objectives, problem statements, and operational definitions used in the research study. This chapter gives a comprehensive study of how the research is going to be conducted and it will engage the reader to move to the next chapter. Moreover, it was known that the purpose of the research was to identify the role of effective communication by the Police department of Abu Dhabi and its effectiveness in crisis management while simultaneously identifying the different barriers faced by the police force in applying effective communication in times of crisis. Chapter two has reviewed the previous literature on the importance of effective communication in crisis management. Also, the communication approach is used to deal with crises. Next, reviewed Important Constructs in Effective Communication for the team. The theoretical review looks at attribution, situational and image repair theory. The empirical review has considered the objectives of the study. On the role of channels of communication in crisis management, the study has considered a review of literature in the role of traditional and social media during crisis management. Considering barriers to effective communication in crisis management, the literature review considers technological, organizational, and social barriers to effective communication in crisis management. The last objective presents a new model that should be considered by organizations for effective communication in crisis management. From the review of the literature, no research has already been done on the role of effective communication during crisis management specifically. This creates a research gap that needs to be considered. Therefore, there is a need for this research study to identify the importance of effective communication during crisis management in the Police Department of Abu Dhabi. Chapter three has provided a clear breakdown of various steps in which the researcher engages in conducting the interview. The aspects of sampling, data collection methods, research design, data analysis, instruments, and ethical considerations have been well discussed in this chapter.