Conflict Handling Research Articles

Development and Standardization of the Emotional Intelligence Scale for Insurance Sector Employees

Employee performance and their success are not just dependent on their educational qualification, experience and academic knowledge. Today we need employees who can manage the adverse situations, communicate and convenience the surrounding in a better way for that they need Emotional Intelligence (EI). It implies the potentiality to recognise one’s own and others emotions, oversee and motivate them in the correct way. This particular study included 300 employees of Private Insurance sector. Investigators have prepared EI tool having nine contributory factors. The research intention behind the study was to standardise the Emotional Intelligence tool by ensuring its reliability and validity of it. Reliability test was conducted using Cronbach’s alpha for constructs of emotional intelligence and results showed 0.81 and in composite reliability, all the factors of EI such as self-control, trustworthiness, conflict handling, adaptability, self-confidence, creativity, emotional awareness, conscientiousness and empathy was found to be more than 0.7. The tool was validated by using construct and content validity, exploratory and confirmatory factor analysis.

KONFLIK ANTAR KELAS MASYARAKAT BUTON DESA SAMPUABALO DAN DESA GUNUNG JAYA KECAMATAN SIOTAPINA KABUPATEN BUTON

The objective of this study is to describe the causes of conflict intra society classes of Butonese, Sampuabalo Village and Gunung Jaya Village, Siotapina District of Buton Regency by using a qualitative descriptive approach to describe what are the backgound of the conflict problem. In analyzing the theoretical data it was used the Functional Theory of Coser and Pieree Felix Bourdieu's Social Interaction about Habitus, Capital and Domain to analyze the root causes of class conflict in the Buton community, Sampuabalo Village and Gunung Jaya Village, Siotapina District of Buton Regency. This research uses a qualitative approach. There are two types of data used in this study, namely primary data and secondary data. Collecting data in this study were done by using observation technique, interviews technique, and document study. Based on the results of data analysis, the results of this study showed that: The backgroundof the problem of conflict intra society classes of the Butonese, Sampuabalo Village and Gunung Jaya Village, Siotapina District of Buton Regency were caused by several factors, namely: (1) the history of the two villages with different social classes (aristocrat and non-aristocracy, (2) ongoing individual and group conflicts, (3) educational factors, (4) identity factors, (5) incomplete conflict handling, (6) latent conflicts, (7) dysfunction of traditional institutions in society. , and (8) lack of employment.Keywords: conflict, class of society, Buton Regency

Birth order revelations about managers

PurposeThis paper aims to reveal the effects of birth order in decision-making style, conflict handling style and propensity for participative decision-making. The intention is to open the perspective of birth order research in organizational studies, as an important individual difference of managers.Design/methodology/approachA survey was conducted with 230 managers from different industries in Kosovo. Self-report measures were used for decision-making style, conflict handling style and participatory decision-making constructs.FindingsResults indicate that only children are more avoidant and spontaneous decision-makers. Firstborns are rational in decision-making and prefer problem-solving in conflict handling. Middleborns are intuitive decision-makers and use compromising in conflict handling. Lastborns make decisions rationally and use both compromising and problem-solving in conflicting situations. In addition, lastborns appeared to have a more positive attitude toward participative decision-making, followed by middleborns, firstborns and only children.Research limitations/implicationsBirth order affects managers’ behaviors in decision-making and conflict situations. Relationship dynamics in sibships are reflected in organizational settings, affecting how people behave in decision-making and conflict handling.Originality/valueTo the best of the authors’ knowledge, this is the first study to attest how birth order influences the ways managers make decisions, handle conflicts and involve others in decision-making. As birth order cannot be changed, such knowledge is critical.

The Impact of Live Cases on Student Skill Development in Marketing Courses

Live cases, where students work directly with an outside organization to solve real-world problems, can be an immersive learning experience for marketing students. Current scholarship on live case usage in marketing is limited to small samples from a handful of live case devotees. This article draws from a large, international sample of 169 marketing educators to investigate the perceived educational impacts of live cases on student skill development. Specifically, the paper explores student teamwork, conflict handling, time management, presentation, communication, and critical thinking skills. Additionally, the article explores how student skill development is affected by the amount of course time dedicated to the live case as well as faculty experience with live cases.

Implementation of Social Conflict Management in Local Government: A Policy Content Analysis

This study discusses the implementation of handling social conflicts in West Java Province in 2015 - 2019. This study begins with a study of the conflicts that occur, as well as evaluating the handling of social conflicts that have occurred in West Java Province in three dimensions, namely conflict prevention, conflict cessation, and post-conflict handling as a form of implementation of policies on handling social conflicts. The theoretical framework of this research is made in stages, starting from the grand theory using the theory of Government Science in the context of the government administration system to regulate, directing relations between community members, middle range theory which uses public policy theory, and applied which uses the theory of policy implementation proposed by Grindle, which sees the successful implementation of two aspects, namely 1) the content of policy aspect, which is seen from six variables, namely the interests that are affected, the type of benefit, the degree of change, the location of the policy. decision making, program implementers, resources involved. This study concludes that the implementation of social conflict handling policies in West Java Province, there are still some shortcomings or implementation that has not been maximized in terms of several indicators both in policy content and policy context.

The Impact of Relationship Marketing on Customer Loyalty in Banking Industry, the Case of Commercial Bank Branches in Dessie Town

This study is aimed to explore the impact of relationship marketing dimensions (trust, commitment, conflict handling, and empathy) on customer loyalty, by focusing on the commercial Bank of Ethiopia in Dessie town. A theoretical framework was used as a guideline to test the relationships between relationship marketing dimensions and customer loyalty. A quantitative method which is cross-sectional with deductive approach is applied in this study. In order to gather data, a self-administered questionnaire is designed and was randomly given to the customers of commercial Bank of Ethiopia in Dessie town. Semi- structured interview questions are prepared to get information from the organization which is analyzed qualitatively. The finding of the study shows that relationship marketing dimensions have impact on customer loyalty. All the independent variables are positively and directly related to customer loyalty particularly in commercial Bank of Ethiopia in Dessie town and in general in banking industry. The relationship between relationship marketing and customer loyalty is significant. Therefore, banks should make the whole system on work with customers, and also they are expected to invest more on attracting new customers and retaining the existed ones with regard to relationship marketing to increase customer loyalty. Keywords: Relationship Marketing, Trust, Commitment, Conflict Handling, Empathy, and Customer Loyalty. DOI: 10.7176/JMCR/80-01 Publication date: July 31 st 2021

Analisis Customer Relationship Marketing Terhadap Kepuasan Dalam Meningkatkan Loyalitas Nasabah PT. BNI (Persero)

The study was conducted at Bank BNI (Persero) Tbk Regional Area Pekanbaru. The aim is to find out the direct effect of the CRM Dimension, namely Trust, Communication, Commitment, Conflict handling, Emphaty on customer satisfaction and loyalty. This study took a sample of 100 consumers. The variables used are Trust, Communication, Commitment, Conflict handling, Emphaty on customer satisfaction and loyalty. Data were analyzed using SEM (Structural Equation Modeling) analysis which is operated through the Smart PLS 3.2.8 program. The results showed that there is an influence of Trust, Communication, Commitment, Conflict handling, Emphaty on customer satisfaction and loyalty. And there is an influence between customer satisfaction variables on customer loyalty, the better the customer satisfaction, the better customer loyalty will be.

Law conflict handling of oil palm plantation by government that social justice

Plantation land conflicts become a serious problem in Indonesia, especially in Deli Serdang, North Sumatra, the Plantation Law has been established since 2004 and changes were made in 2014, but plantation land conflicts still occur today. The lack of economic levelling is the main factor so that the communities around the plantation work on government land as their land and residence. The aims of this research were to find how handling the law conflict of oil palm plantation in Deli Serdang North Sumatra and find the solution that given by government so the social justice was realized. This research used normative-juridical to people. The conclusions of this study were the number of plantation business conflicts in Deli Serdang illustrates that legal conflicts regarding the cultivation of plantation land have not shown clear consistency, especially the role and function of the government in handling plantation business conflicts to provide social justice for all people; the stipulation of the Plantation Law basically brought about fundamental changes in plantation management in Indonesia. In the substance of the Act, it has not comprehensively regulated the handling of plantation business conflicts. The Government’s efforts to handle plantation business conflicts Litigation and Non Litigation.

On Wars

Representatives of the states of the world must find other means of conflict handling than warfare. The increasing tension between open and closed societies calls for new mechanisms of intergovernmental interaction. Intervention in Burma is necessary to hinder a new example of the meaninglessness of warfare. The war in Palestine fits perfectly the concept of a senseless warfare. The wisdom of classical theorists is no longer relevant in the nuclear stage of mankind.

Faktor-Faktor Tugas Ketua Tim terhadap Kepuasan Kerja Perawat Pelaksana

This study aims to determine the dominant factor of Katim's task in the management process of directing motivation, communication, cooperation, conflict handling, and supervision, with the job satisfaction of the nurse executing. The method used in this research is quantitative research with the cross-sectional approach. The results showed a relationship between Katim duties in the management process of directing motivation p-value 0.04, communication p-value 0.001, cooperation p-value 0.034, and no relationship between Katim duties in the management process executing conflict handling p-value 0.41 and supervision p-value 1. The most dominant factor that increases the nurse's job satisfaction in charge is the task of Katim in the management process of directing conflict handling OR 20.097. In conclusion, the excellent direction will increase the job satisfaction of nurses.
 
 Keywords: Job Satisfaction, Team Leader, Implementing Nurse

Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry

The increasing growth of new hotels in the Malaysian domestic market indicates that the hospitality and tourism industry is growing rapidly. As a result, there will be high competition as customers can easily switch from one hotel to the other. Therefore, to maintain competition in the market, it is crucial for hotels to recognize the importance of conflict handling, trust, and customer commitment in maintaining good relationships with their customers. Hence, the objective of this study is to study, relationship marketing constructs such as conflict handling, trust, and commitment are evaluated based on their direct and indirect relationships with customer retention. Overall, 188 questionnaires were collected from hotel guests in Malaysia to evaluate the structural relationships between these constructs and the performance of the measurement model using SmartPLS 3.2.3. Moreover, the importance-performance map analysis (IPMA) was used to identify measures that could be utilized to enhance management activities. The research outcomes of this study indicated that customer retention is directly influenced by conflict handling, whereas customer engagement is directly affected by trust, conflict handling, and commitment. However, conflict handling, commitment, and trust indirectly affected customer retention via customer engagement. The IPMA also revealed several aspects to help decision-makers and managers prioritize their actions efficiently. The results of this study revealed that customer engagement and conflict handling had the highest effect, whereas commitment and customer engagement had the highest performance on customer retention in the hotel industry. Therefore, to maintain customer loyalty, it is recommended that hotel managers prioritize their customers’ complaints and resolve them effectively.

“I Reported My Wife to Her Mother . . .” An Analysis of Transgressions Within Child- and Parent-In-Law Relationships in Ghana

We investigated transgressions in the context of in-law relationships in Ghana. In-laws form an integral part of the family structure in Ghana. However, psychological studies on in-law relationships in this country are rare. The current study interviewed thirty-seven individuals, aged between 32 and 76 who had been married between 2 and 59 years, from two regions in Southern Ghana. Through semi-structured interviews, participants described transgressions in-laws commit in the context of marriage. Interviews were recorded, transcribed verbatim and analyzed thematically. Findings revealed two major transgressions: role failure; and failure/resistance to changes in the in-law relationship. For children-in-law, failure to discharge roles as child bearers and meet financial obligations were considered as transgressions. Transgressions committed by parents-in-law include poor conflict handling, failures associated with customary postnatal care duties, privacy violations, and usurpation of daughter-in-law’s cooking rights. Findings have implications for couple and family interventions.

Strategi Kodim 1703/Manokwari Dalam Penanganan Konflik Sosial di Provinsi Papua Barat

The level of pluralism of the Indonesian nation, which has a variety of religions, cultures, languages ​​and ethnicities, makes the Unitary State of the Republic of Indonesia a heterogeneous country, so it is common for friction to occur and cause social conflict by directing the masses to act irrationally. Conflict situations tend to be easily exploited by those who try to take advantage of them. Conflict parties have different understandings about the problems at hand. From this explanation explicitly, the importance of the involvement of Kodim 1703 / Manokwari of West Papua Province in dealing with social conflicts cannot only be borne by the handling of conflicts that have occurred but is an initial form of a persuasive approach to all elements of society. needed. This study aims to identify and analyze the strategy of Kodim 1703 / Manokwari of West Papua Province in handling social conflicts based on Law of the Republic of Indonesia Number 7 of 2012 in handling social conflicts in Indonesia, especially West Papua Province. The method used by the writer is descriptive qualitative method. The data obtained came from interviews with informants who were directly involved in the field during the handling of social conflicts in Manokwari. Based on the research results, it can be concluded as follows: (1) The role of Kodim 1703 / Manokwari in handling social conflicts in Manokwari City is limited by Law Number 7 of 2012 concerning Social Conflict Handling so that it is not optimal by involving all levels of society so that no one feels left out or ignored.
 
 Keywords: Management Strategic and Social Conflict

TATA KELOLA PEMERINTAHAN KOLABORATIF DALAM PENANGANAN KONFLIK DI KABUPATEN MESUJI

This research is entitled Governance in Conflict Management in Mesuji District, Lampung what are the factors that support and hinder collaborative governance in handling conflicts in Mesuji Regency, Lampung Province, and what are the solutions in facing obstacles to collaborative governance in Conflict Handling in, Mesuji Regency Province Lampung This study used a qualitative research design with descriptive methods through an inductive approach. Research in obtaining informants uses non-probability sampling using snowball techniques, while the theory used in this study is Ansall and Gash's (200 8 ) theory of Collaborative Governance. The results of this study indicate that there is a fairly good implementation of the Collaborative Governance concept by the Mesuji Regency Government in handling conflict, but there is an indication of a lack of coordination with the private sector, namely PT SIL Inhutani, which was granted permission to manage the register 45 area, especially in running a partnership program in management forest as a collaborative program in dealing with conflicts that have occurred for almost 10 years. Keywords : Collaborative Government, Conflict Management, Mesuji Conflict .

The Impact of Relationship Marketing on Customer Loyalty at Plaza Toyota Workshop Bandung

This research was conducted to study the impact of relationship marketing on customer loyalty in a form of service consistency provided by the Plaza Toyota Workshop Bandung to its customers. This research used 4 (four) independent variables (customer’s trust, service commitment, service communication and conflict handling) on to the dependent variable (customer loyalty). This research was conducted on customers of the Plaza Toyota Workshop Bandung who routinely use auto repair services at the workshop. This research used a quantitative approach to understand and define the variables standing that are studied in this research and the influence between one variable and another. The data collecting technique used in this research is by distributing questionnaires to 100 samples. The results showed that customer’s trust gave zero impact in gaining customer loyalty. Meanwhile, service commitment, service communication, and conflict handling are in some ways correlated with customer’s loyalty. According to the results of the analysis which based on the results of the average index calculation, customers have no doubt about the indicators that build their trust to the Plaza Toyota Workshop Bandung, in other word, customers automatically trust Plaza Toyota Workshop Bandung. While the other three variables have influence. And the indicators of these three variables can be used as a prove based on the results of the item ranking questions. Based on these results, Plaza Toyota Workshop Bandung must be more focused on developing these three variables in order to build customer loyalty.

How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study

The COVID-19 outbreak has created major challenges for transportation companies. Grounded in the dynamic capabilities view theory, this paper adopts a multi-methodological operations management approach to derive scientifically sound insights with regard to handling key customer relationships in the crisis. To be specific, first, qualitative interviews with representatives of small carriers and forwarders as well as an examination of their social media posting are conducted. The qualitative research reveals the customer relationships situation of transportation companies during the COVID-19 pandemic. What specific actions build relational capabilities during the COVID-19 pandemic is uncovered. The research model is then tested based on the survey with one hundred Polish SME carriers. Several insights are generated. First, this study provides evidence that among various available networking routines, companies should concentrate on relationship monitoring, conflict handling, and selective relationship downsizing, while initiating new partnerships does not appear to be beneficial. Second, this study suggests that the positive influence of relational caps on company performance is moderated positively by contracts signed between partners and negatively by the financial debt of focal companies. Finally, this study discusses its results with regard to other studies on business relationships in dramatic environmental changes and highlights the corresponding implications.

Conflict handling styles as predictors of entrepreneurial intentions

PurposeThis paper aims to investigate the relationship between conflict handling styles (CHS) of business managers in their entrepreneurial intentions (EI). The business manager’s propensity to become entrepreneurs is a relatively unexplored area of research. The relationship between conflict handling style and entrepreneurial intention is under-researched, particularly in a developing country like Kosovo.Design/methodology/approachA self-report questionnaire containing measures of conflict handing style, entrepreneurial intention and demographics was delivered to business managers in Kosovo.FindingsForcing style has a positive and statistically significant relationship with entrepreneurial intention. Yielding, compromising, problem solving and avoiding have weak and insignificant effects on EI.Research limitations/implicationsThe relationship between conflict handling styles of managers and their entrepreneurial intention is investigated. No situational, organizational or environmental factor was considered influencing this relationship.Practical implicationsConflict management is important in predicting the entrepreneurial intention of managers. Organizations should design human resource interventions aimed at effective team composition and employee retention to ensure performance.Originality/valueThis is the first study to investigate the relationship between conflict handling style and entrepreneurial intention using a manager sample. Furthermore, it is the first study of conflict handling styles and entrepreneurial intention of managers in Kosovo.

PENGARUH TRUST, COMMITMENT, COMMUNICATION DAN CONFLICT HANDLING TERHADAP LOYALITAS NASABAH PADA BNI SYARIAH KOTA BENGKULU

This study aims to determine trust, commitment, communication and conflict handling, towards customer loyalty at BNI Syariah Kota Bengkulu. The sample in this study were 95 customers who saved at BNI Syariah Kota Bengkulu. Sampling using a questionnaire is done by incidental sampling. The analysis technique used is multiple linear regression, coefficient of determination and hypothesis testing. The results showed that from the calculation of the multiple linear regression equation, it can be seen that the direction of regression has a positive value with the equation Y = 2.466 + 0.192X1 + 0.221 X2 + 0.212X3 + 0.287 X4. The coefficient of determination is 0.577. This means that trust (X1), commitment (X2), communication (X3) and conflict handling (X4), affect loyalty (Y) by 57.7%, while the remaining 42.3% is influenced by other variables which are not researched in this study. The simultaneous hypothesis test results show a significance value of 0.000 smaller than 0.05, meaning that together trust (X1), commitment (X2), communication (X3) and conflict handling (X4) have a positive effect on loyalty (Y) . The partial hypothesis test results show that trust has a positive effect on loyalty with a significance value of 0.017 <0.05, commitment has a positive effect on loyalty, a significance value of 0.006 <0.05, communication has a positive effect on loyalty with a significance value of 0.017 <0 , 05, conflict handling has a positive effect on loyalty with a significance value of 0.005 <0.05.Keywords: Trust, Commitment, Communication, Conflict Handling, Customer Loyalty

Research on conflict handling mechanism of EPC project based on partnering mode

The concept of win-win cooperation emphasized by partnering mode can promote all parties of the project to achieve win-win, and can effectively reduce the conflict and controversy caused by the confusion of work interface, poor communication and coordination and other issues in the project. In this study, first of all, rough set method in conflict analysis theory is used to reflect the conflict degree of each participant on a certain problem and the main conflicts in the problem. Then, combined with the conflict level division and conflict ejection mechanism in partnering mode, a conflict handling mechanism of EPC project based on partnering mode is constructed, which provides a theoretical basis for conflict handling of EPC project According to and practical guidance.

Analysis of recognition of inter-organizational conflict and actions to address it using dependency expressions

The purpose of this paper is to understand the factors that influence the behavior of addressing conflicts between companies, and focus on comprehending the characteristics of recognizing and addressing conflicts from the perspectives of both the vendor and vendee. For the analysis, a text mining method was used, concentrating on dependency expressions for speech data generated through interviews conducted with a total of 24 people from the vendor and the vendee. The analysis demonstrated that factors such as the interaction with related parties inside and outside the organization, the project being managed, and the importance of the project have an impact on conflict handling.