Analysis of recognition of inter-organizational conflict and actions to address it using dependency expressions

Abstract

The purpose of this paper is to understand the factors that influence the behavior of addressing conflicts between companies, and focus on comprehending the characteristics of recognizing and addressing conflicts from the perspectives of both the vendor and vendee. For the analysis, a text mining method was used, concentrating on dependency expressions for speech data generated through interviews conducted with a total of 24 people from the vendor and the vendee. The analysis demonstrated that factors such as the interaction with related parties inside and outside the organization, the project being managed, and the importance of the project have an impact on conflict handling.