Business Process Components Research Articles

ФОРМАЛИЗАЦИЯ БИЗНЕС-ПРОЦЕССОВ В СИСТЕМЕ РИСК-МЕНЕДЖМЕНТА ПРЕДПРИЯТИЯ

The article contains a comprehensive consideration of approaches to the source of operational risk in modern conditions of uncertainty. The advantages of the process approach to managing an organization are discussed in detail, with a description of the algorithm for its implementation in the enterprise. During the analysis, a classification of procedures was proposed in the context of identifying the procedure as a constituent element of a business process. The study contains recommendations regarding the descriptive component of business processes in order to minimize operational risks at the initial stage of their organization. The work structures the main areas of the organization’s activities into blocks, and also identifies areas that potentially contain strategic risks for the entire organization. The main goals are formulated, the solution of which is undertaken by measures to formalize business processes.

Ways to improve the social efficiency of small and medium-sized businesses in the context of digitalization

This article discusses the issue related to ways to improve the social efficiency of small and medium-sized businesses in the context of digitalization. The authors consider key aspects concerning the internal component of business processes through the prism of a behaviorist approach – study the role of human capital in the formation of social efficiency of the company, identify ways of measuring it and the role of job satisfaction, as well as the impact of this indicator on the productivity of the workforce as a whole. The social efficiency of a company is a complex phenomenon, therefore, the study of ways to improve it through internal business processes is important. As the main conclusions to the work, the authors formulate recommendations for improving the level of job satisfaction through the integration of the latest digital technologies. An important place in this article is devoted to the study of the issue related to the factors of increasing job satisfaction. The authors consider the main groups of factors that form the level of employee satisfaction with work. Based on the identified factors, the authors make recommendations to improve the social efficiency of the company. In the final part of the article, the authors make conclusions regarding the further development of the social efficiency of small and medium-sized businesses in the conditions of digitalization.

A Data Analytics Methodology to Visually Analyze the Impact of Bias and Rebalancing

Data Analytics have become a key component of many business processes which influence several aspects of our daily life. Indeed, any misinterpretation or flaw in the outputs of Data Analytics results can cause significant damage, specialy when dealing with one of the most often overlooked issues, namely the unaware use of biased data. When data bias goes unadverted, it warps the meaning of data, having a devastating effect on Data Analytics results. Although it is widely argued that the most common manner to deal with data bias is to rebalance biased datasets, it is not an aseptic transformation, leading to several potentially undesired side-effects that will probably harm the result of data analyses. Therefore, in order to analyze the underlying bias in datasets, in this work we present (i) a comprehensive methodology based on visualization techniques, which assists users in the definition of their analytical requirements to detect and visually represent the data bias automatically helping them to find out whether it is appropriate to artificially rebalance their dataset or not; (ii) a novel metamodel for visually representing bias; (iii) a motivating real-world running example used to analyze the impact of bias in Data Analytics and (iv) an assessment of the improvements introduced by our proposal through a complete real-world case study by using a Fire Department Calls for Service dataset, thus demonstrating that rebalancing datasets is not always the best option. It is crucial to study the context where the decisions are going to be taken. Moreover, it is also important to do a pre-analysis with the aim of knowing the nature of the datasets and how biased they are.

МОДЕЛЬ ЭФФЕКТИВНОГО ФУНКЦИОНИРОВАНИЯ ПРЕДПРИЯТИЯ НА ОСНОВЕ ТЕХНОЛОГИЧЕСКОГО БЕНЧМАРКИНГА

The development of domestic enterprises is significantly affected by the constantly im-posed sanctions by Western countries, which leads to changes in logistics flows, the need to promptly search for new suppliers and markets, the comprehension of lagging behind in a number of industries due to the lack of components, spare parts, equipment, etc. Another major problem of low functioning efficiency of domestic industrial enterprises is the wear and tear and the lack of necessary equipment. Limited technological resources act as a significant constraint to the effective innovative development of enterprises. The solution to the problem can be the application of the best available technologies, covering all aspects of enterprise activity such as production, technological, economic, environmental, social and in-novative ones. This requires combining the best available technologies for the enterprise into a single interrelated set of technologies, taking into account the enterprise mission, its strategic goals, the inter-dependence of the all business process components, the presence of limitations and forecasts for over-coming them. A conceptual effective functioning model of the domestic enterprise is presented in the article based on implementation of the best available technologies through technological benchmarking, which involves the application of the program-target and system-synergetic approaches principles. The combi-nation of program-target and system-synergetic approaches to the industrial enterprise effective func-tioning allows to specify its components, which are formed in relation to a set of objectives that ensure effective functioning when calculating composite indices of all the most significant components. The implementation of the best available technologies comprehensively influences the enterprise's capabilities components, directing the enterprise to the effective functioning trajectory. Technological benchmarking makes it possible to establish the most accurate areas of limited resources application in order to achieve peak effect and allows for a systematic approach to identifying key benchmarks for en-terprise development.

Information-analytical innovations and business models of enterprise management in the modern building development system

The article is devoted to the development of methodological principles for the formation of a process-oriented enterprise management system based on a business-target approach, which provide for the transformation of a complex of business goals of an enterprise into a topology of its centers of managerial and executive responsibility in the form of a process management pyramid using the Business Model Canvas, which allows directing activities these centers to ensure the effectiveness of the processes subordinated to them and to create a framework (software environment) for business analysis. The conceptual apparatus of the theory of process management has been improved in the context of the following definitions: "business – process" as an interconnected hierarchical pair consisting of a process (object of management) and the management process of the manager (subject of management), "management business – process" as managed by the PDCA cycle of management functions (P - planning, D - organization, C - control, A - analysis and correction) hierarchy of functional operations of the head and subordinate managers of the lower management level; "technological business process" as a hierarchy of functional operations of the manager and his subordinates of the technological process managed according to the PDCA management cycle; "pyramid of process management" as a system of interconnected management and technological business processes, structured in accordance with the business tree - goals of the enterprise and aimed at their achievement. Emphasis on the management component of business processes allows to ensure the responsibility and purposeful managerial influence of process managers on their implementation, which ensures that the enterprise achieves its target settings. The process-oriented approach to value creation, which involves the formation of a system of four chains, has gained further development: the chain of creation of managerial value of the enterprise, the technological chain of creation of consumer value, the chain of creation of value of primary data (summaries, reports), the chain of creation of managerial information value for enterprise managers ; the synthesis of these four chains and their results (consumer, information and management value) enables the maximization of the economic added value of the enterprise as the resulting indicator of its activity.

Analysis of Planning System Digitalization of Non Cash Sales of Electric Equipment Companies (Case Study in CV. Sinar Elektronik)

CV Sinar Elektronik is a trading company that distributes electrical equipment like a cables, sockets, switches and etc. As a trader engaged in trading, it is important to pay attention to the information on the sales system. Sales are the main component of business processes so the exhibition can run smoothly and rhythmically. A great sales system and system will produce the right information for users. The operating system researcher conducted an analysis of the CV Sinar Elektronik distribution system and procedure which had several drawbacks and caused problems. The first problem is the lack of sales order number information and shipping information on sales orders, dust particles can be used as transaction identifiers. The second problem is that hive customers don't have a credit limit. The last problem is the absence of a customer complaint collection system. This study to analyze and evaluate the computerized information system of the sales cycle of CV Sinar Elektronik. This type of research information is qualitative and uses kick-the-bucket information sources obtained within the company. The data collection methods used are interviews, observation and documentation. The result of this research is the design of an automated commercial information system, the improvement of the techniques and documents of the CV Sinar Elektronik.

COMPETITIVENESS OF THE ENTERPRISE IN THE CONDITIONS OF THE DIGITAL ECONOMY

The paper analyzes the methods and main stages of digitization of business processes of an industrial enterprise. The main segments of the digital economy have been identified and the conceptual strategic map of an industrial enterprise has been improved. The authors found that digitalization has the greatest impact on such components of business processes of industrial enterprises as: interaction with customers, cost and internal infrastructure management. Digitalization of industry is an integral part of the National Economic Strategy. This requires the tran-formation of traditional business processes of industrial enterprises, analysis of the components of digitalization, determining the stages of its implementation, development of recommendations for planning and systematization of digitalization processes. Purpose. Identify and describe the elements of digitalization of business processes of industrial enterprises, methods and procedure for implementing digitalization measures in modern conditions, to develop successive stages of business process transformation, to propose a method that will allow to systematize measures for business process transformation. Research methods. In the process of research the economic method was used to study the trends of industry digitalization, the method of system analysis was used to identify the struc tural elements of the digitization of business processes. We used methods of comparison, analogy and systematization, a comprehensive review of academic literature. Research results. The main elements of digital transformations are considered: work with clients, operational business processes and business models of the enterprise and their characteristic is resulted. The methods and main stages of digitalization of business processes of an industrial enterprise are analyzed. It is determined that the methodology of digitalization of business processes of the enterprise is based on the basic concepts of information systems that have evolved. Digitalization has the greatest impact on such components of business processes as: interaction with customers, value proposition and internal infrastructure management. The most common elements of the integrated information environment used by industrial enterprises to automate all business processes are described. Recommendations. The practical value of the article is to structure the elements of business digitalization, which will allow companies to systematically approach the transformation of business processes. Industrial enterprises are invited to develop maps of digital transformations, which will allow concentrating resources on the most promising areas of development.

FORMATION OF INNOVATIVE-INVESTMENT APPROACH IN MANAGEMENT OF FOREIGN ECONOMIC ACTIVITY OF TRANSPORT INDUSTRY COMPANIES

Ukraine is currently at the stage of formation and consolidation of the industry, significantly inferior to Western European countries in terms of both quality and complexity of services provided by national transport companies. BSC (Balanced Score-Card) is not only an evaluation system, but also serves as a means of strategic management, as it allows you to formulate a strategy for the development of the company, and translate it into the plane of specific strategic objectives and indicators that determine them. The component of internal business processes determines the activities that are most important for achieving the goals of consumers and shareholders. The goals and indicators of this component are formed after the development of financial and customer components, which allows you to focus the parameters of internal business processes on the satisfaction of customers and shareholders.

CONCEPTUAL FUNDAMENTALS OF ORGANIZATIONAL AND ECONOMIC MECHANISM FORMATION OF ECONOMIC SUSTAINABILITY MANAGEMENT OF A TELECOMMUNICATION ENTERPRISE

Modern telecommunications companies operate in conditions of risk and uncertainty due to both external and internal factors. Due to the influence of various factors, companies may find themselves in a state of crisis due to the lack of a management mechanism, the main purpose of which is to ensure economic stability and efficiency based on sustainable capacity building. The purpose of this article is to identify the factors that affect the economic stability of telecommunications enterprises in Ukraine, and study their impact on the integrated indicator in order to form an organizational and economic mechanism for managing economic stability. The study was carried out using the following methods: analysis, synthesis, generalization, systematization, correlation and regression analysis. The main tendencies of Ukrainian telecommunication networks development are defined in this research. It is established that the crisis conditions in the world and national economy have led to the development of organizational and economic mechanism for managing the economic stability of telecommunications enterprises. The key structural element of this mechanism is proposed to determine the assessment of economic stability based on the use of a set of balanced indicators. Based on correlation and regression analysis, a significant dependence of the overall integrated indicator of economic stability on the subscriber component, moderate - on the component of internal business processes and staff training and development and a weak inverse dependence on the financial component. It was proved an expediency of using multicollinearity to check the tightness of the relationship between the analyzed variables in the regression model.

ALGORITHM OF SOLVING GOAL IN TOURISM FOR HIERARCHICAL MANAGEMENT WITH LIMITED NECESSARY RESOURCES

This paper is concerned to the development of tourism companies, which occurs through their merger and the creation of a complex branched structure. Management should be carried out with a scientific justification of the merger processes. This situation requires the development of new approaches to the management of such companies to build management using digital technologies. Since in recent years, tourism in Kazakhstan has become one of the fastest growing sectors of the economy, and has become more leading, it is necessary to coordinate the actions of the structure on the basis of developed digital methods based on the construction of mathematical management models, which taking into account the various structural components of business processes. Thus, to analyze the state of tourism in Kazakhstan, it is necessary to justify the use of numerical methods and, above all, mathematical approaches to many processes of the tourism business, the algorithm of hierarchical management decisions in the case of limited resources needed for the tourism industry, to give a general description of the content and a formal statement on the allocation of resources.

BUILDING ORGANIZATIONAL SYSTEM FRAMEWORK MODEL FOR CRISIS MANAGEMENT AND SUSTAINABILITY IN CONSTRUCTION SECTOR OF GEORGIA

The breakout of COVID-19 pandemic is followed by the unexpected and continuous crisis in all fields of activities. Literature is describing the features of challenges of different levels in different segments of economic performance. Georgia’s economic development is experiencing inevitable changes, which are not necessarily negative. Crises often lead to changes in the entrepreneurial mindset. The companies start considering new business models for future continuous operations and long-term sustainability. We set studying the current anti-crisis strategies of the construction companies and development of recommended system framework as a research problem. There was considerable doubt whether companies had strategy and plan for handling the crisis beforehand. The article provides some research findings on how companies managed to bring uncertainties and losses to a minimum. The method of interview allowed conducting qualitative analysis of different factors impacting construction projects. The pre-crisis performance, challenges during the crisis, and signs of recovery period are characterized. Study highlights the role of government in maintaining business operations. The results of survey and model for improved resilience is developed and introduced representing recommended set of resources, components of business process for desired outputs and outcomes in the construction business in Georgia.

Conceptual Fundamentals of Organizational and Economic Mechanism Formation of Economic Sustainability Management of a Telecommunication Enterprise

Modern telecommunications companies operate in conditions of risk and uncertainty due to both external and internal factors. Due to the influence of various factors, companies may find themselves in a state of crisis due to the lack of a management mechanism, the main purpose of which is to ensure economic stability and efficiency based on sustainable capacity building. This article aims to identify the factors that affect the economic stability of telecommunications enterprises in Ukraine and study their impact on the integrated indicator to form an organizational and economic mechanism for managing economic stability. The study was carried out using the following methods: analysis, synthesis, generalization, systematization, correlation, and regression analysis. The main tendencies of Ukrainian telecommunication networks development are defined in this research. The key structural element of this mechanism is proposed to determine the assessment of economic stability based on the use of a set of balanced indicators. Based on correlation and regression analysis, a significant dependence of the overall integrated indicator of economic stability on the subscriber component, moderate-on the component of internal business processes and staff training and development, and a weak inverse dependence on the financial component. Using multicollinearity proved expediency to check the tightness of the relationship between the analyzed variables in the regression model. (C) CIKD Publishing

Cyberattack Risk Assessment in Electronic banking Technologies (the Case of Software Implementation)

The authors investigate the risks of computer attacks on automated banking systems. The relevance of the study is due to the need to revise the approaches to risk assessment based on the technical components of banking business processes and the consequences of cyber-attacks aimed at banking automated systems in credit institutions. The aim of the study is to describe the developed methods for assessing cyber risks in a commercial bank and provide an option for assessing the risks of information security violations in electronic banking technologies. The methodology of the article includes the analysis of domestic and foreign literature on the research topic, the theoretical and probabilistic method of calculation, computer programming and graphic interpretation of information. The authors analysed the operational risk of a commercial bank to develop components of the operational risk management system in the context of developing electronic banking technologies. They designed a computer program to quantify risk probabilities of cyberattacks on electronic banking technologies (by means of Borland Delphi). The work presents a formalised probabilistic model for determining the most vulnerable segment of risk management techniques used by information security structures. The conclusion is that it is possible to develop a software package based on a mathematical model that reduces the number of checks of risk factors by several times. The research results may be of further use for the development of risk divisions in credit institutions using electronic banking technologies.

Cyberattack Risk Assessment in Electronic banking Technologies (the Case of Software Implementation)

The authors investigate the risks of computer attacks on automated banking systems. The relevance of the study is due to the need to revise the approaches to risk assessment based on the technical components of banking business processes and the consequences of cyber-attacks aimed at banking automated systems in credit institutions. The aim of the study is to describe the developed methods for assessing cyber risks in a commercial bank and provide an option for assessing the risks of information security violations in electronic banking technologies. The methodology of the article includes the analysis of domestic and foreign literature on the research topic, the theoretical and probabilistic method of calculation, computer programming and graphic interpretation of information. The authors analysed the operational risk of a commercial bank to develop components of the operational risk management system in the context of developing electronic banking technologies. They designed a computer program to quantify risk probabilities of cyberattacks on electronic banking technologies (by means of Borland Delphi). The work presents a formalised probabilistic model for determining the most vulnerable segment of risk management techniques used by information security structures. The conclusion is that it is possible to develop a software package based on a mathematical model that reduces the number of checks of risk factors by several times. The research results may be of further use for the development of risk divisions in credit institutions using electronic banking technologies.

Adopted topic modeling for business process and software component conformity checking

Business processes and software components, especially class diagrams, have a firm connection. Considering software components support the business process in providing an excellent product and service. Besides, business process changes affect on software component design. One of them usually appears on the label or name of the software component or business process. Sometimes, a related business process and software component appears in the different label but the same meaning rather than using the same label. This situation is problematic when there are many changes to be made, in which the software component's modifying process becomes quite long. Therefore, the software maintainers should obtain an efficient procedure to shorten the modifying process. One solution is by using conformity checking, which helps the software maintainers know which software component is related to a specific business process. This paper compared two leading topic modeling techniques, namely probabilistic latent semantic analysis (PLSA) and latent Dirichlet allocation (LDA), to determine which one has a better performancefor process traceability.

COMPLIANCE OF HOTEL BUSINESS PROCESSES UNDER PANDEMIC CONDITIONS

Background. New challenges related to the global pandemic have led to the need to create new requirements for the implementation of activities that are projected to become a new standard of hotel services and a new criterion for the quality of services in the next few years. A posteriori scientific developments, institutional regulations and practical results are gradually being introduced into the business philosophy and gaining relevance. Therefore, they can be used as a priori probabilities to build a system of compliance control of business processes, which correlate with the maintenance of a sufficient level of hotel comfort and quality provision of additional hotel services. Analysis of recent researches and publications on this topic has revealed that the issue of building a system of compliance control of business processes is relevant in many areas of socio-economic life: public administration, business management in the world, but in Ukraine analytical developments in the hotel sector are not enough attention. The aim of the research is formalizing and substantiating the compliance of business processes in the hotels under pandemic conditions. Materials and methods. General economic methods such as comparison, theoretical generalization and grouping are used in the study. The methodology of statistical research and gap analysis were implemented to assess the components of business process comp­liance. The methods of analysis and synthesis were used to generalize analytical research and propose conclusions. Results. The elements of the system of compliance of business processes in the hotel business are analyzed; it is proved that the use of this system allows maintaining a suffi­cient level of hotel comfort and quality provision of additional hotel services. The financial gap is considered in terms of the minimum cost of providing anti-epidemic tools and procedures with financial sanctions (fines) imposed by local authorities. The expe­diency of using collaborative CRM in the field of compliance of hotel business processes is substantiated, which allows hotels to effectively optimize business processes and faci­litate the implementation of control. Conclusion. Today in Ukraine in the conditions of a pandemic there are new challenges that have caused the need to form new requirements for the implementation of activities, which are projected to become a new standard of hotel services and a new criterion for service quality in the next few years. Therefore, the construction of a system of compliance control of business processes, which correlate with the maintenance of a suffi­cient level of hotel comfort and quality provision of additional hotel services is by conducting activities in the field of hospitality. The approaches proposed in the article to the creation of a system of compliance of business processes in the hotel allow simplifying and making this system a flexible management tool capable of rapid responses to external threats, including pandemic and man-made disasters.

The Formation of Partnership Model in Supply Chain Management

Supply chain management is a complex and systematic process of moving commodity flows from the moment of production planning to the further distribution of products in accordance with the market conditions and the target segment requirements. Meanwhile, the effectiveness of the supply chain can be achieved through the formation of partnerships that are aimed at organizing comprehensive cooperation of economic entities with its inalienable integration into the logistics chain of their own production. Also, such partnerships are based on the desire of economic entities to concentrate the required resources in the area of the irown competence, whereas to delegate the other functions to the third-party enterprises (for example, outsourcing them). In order to establish a partnership, the parties involved must determine and agree on possible motivators, contributing factors, business process components and expected results, taking into account the balance of power, specialization, readiness for cooperation of stakeholders, possible damage and distribution of risks, importance of the applicant, reasons for withdrawal from the contract and “force majeure” circumstances. This proposed model of partnership in supply chain management allows reducing the production cycle, the maintenance costs and the “money-money” cycle. It also allows improving the performance of the supply chain, optimizing logistics costs, which, in turn, creates favorable conditions for reducing foreign economic costs, increasing profits and focusing the core competencies of the enterprise-manufacturer.

The Role of Information Technology in Fintech Innovation: Insights from the New York City Ecosystem

Fintech is an active area of innovation and a rapidly growing sector of the economy, yet relatively little is known about how information technology contributes to innovation in fintech. We draw on the business model canvas framework and we examine the role of information technology in the business models of leading fintech startups in the New York City fintech ecosystem. We find that information technology plays a key role across nearly all components of the business models, orchestrating resources and processes to efficiently deliver personalized financial services to customers. Focusing on the IT-enabled value propositions across the fintech startups in our sample, we find that the startups tend to emphasize low-cost offerings that may pose a threat to incumbent business models in financial services.

User Interface Derivation for Business Processes

User Interfaces (UI) are the bridge to connect Business Processes (BPs) and end users. The implementation of UIs normally needs a lot of manual efforts of developers. Aiming to resolve this issue, this work proposes a UI derivation method with a role-enriched BP (REBP) model as its foundation. This process model has the capability to present the details of task control flow and data operations in tasks. A set of control flow patterns and data operation patterns is identified. For each participant role, tasks of a process are abstracted and aggregated, then data relationships are extracted according to the identified control flow patterns and data operation patterns. A set of mandatory and recommended rules has been developed for deriving the UI logic from a BP. The solution for the UI derivation has been provided and implemented in the prototype. This proposed UI derivation method can provide help for the analysis, design, and maintenance of UI components of BPs.

THE ROLE OF BUSINESS PROCESSES OF THE ENTERPRISE IN THE FORMATION INVESTMENT ATTRACTIVENESS OF THE REGION

The article analyzes the role of business processes in the formation of investment attractiveness of regions based on the assessment of economic development of the territory. The business process of the enterprise is in fact any activity that takes place in the enterprise and has an "input product", adds to it a certain value or element, which in turn forms the output product for the final consumer. The article identifies the impact of business processes of the enterprise on the formation of economic attractiveness of the region. The structure of interaction between enterprises and investment policy in the middle of the above - mentioned economic zones is studied. An important element of the impact on regional development is the conditions of economic agglomeration, costs and benefits of agglomeration processes considered in the article, which in turn are formed in the conditions of regional infrastructure. Proved the relevance and adaptability of the matrix approach based on the comparison of individual indicators for conducting comprehensive research both at the enterprise level (business processes) and at the regional level (investment attractiveness). The main components of business processes of the enterprise in the article it is offered to consider management of labor resources, management of stocks and material resources, production capacity of the enterprise, and also information and technological resources. The main components of the region's investment attractiveness are investment potential, investment policy and investment climate. The study proposes to determine their interaction with each other and calculate the overall investment attractiveness based on the comparison of these components. In particular, the use of a matrix approach, in which it is possible to analyze both the general trend and specific indicators.This allows for further analysis and research, in particular the role of business processes in shaping the investment attractiveness of the region on the basis of various groups of indicators that simultaneously characterize both economic development of the region and business efficiency based on business process improvement.