Abstract

The article is devoted to the development of methodological principles for the formation of a process-oriented enterprise management system based on a business-target approach, which provide for the transformation of a complex of business goals of an enterprise into a topology of its centers of managerial and executive responsibility in the form of a process management pyramid using the Business Model Canvas, which allows directing activities these centers to ensure the effectiveness of the processes subordinated to them and to create a framework (software environment) for business analysis. The conceptual apparatus of the theory of process management has been improved in the context of the following definitions: "business – process" as an interconnected hierarchical pair consisting of a process (object of management) and the management process of the manager (subject of management), "management business – process" as managed by the PDCA cycle of management functions (P - planning, D - organization, C - control, A - analysis and correction) hierarchy of functional operations of the head and subordinate managers of the lower management level; "technological business process" as a hierarchy of functional operations of the manager and his subordinates of the technological process managed according to the PDCA management cycle; "pyramid of process management" as a system of interconnected management and technological business processes, structured in accordance with the business tree - goals of the enterprise and aimed at their achievement. Emphasis on the management component of business processes allows to ensure the responsibility and purposeful managerial influence of process managers on their implementation, which ensures that the enterprise achieves its target settings. The process-oriented approach to value creation, which involves the formation of a system of four chains, has gained further development: the chain of creation of managerial value of the enterprise, the technological chain of creation of consumer value, the chain of creation of value of primary data (summaries, reports), the chain of creation of managerial information value for enterprise managers ; the synthesis of these four chains and their results (consumer, information and management value) enables the maximization of the economic added value of the enterprise as the resulting indicator of its activity.

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