Citizenship Behavior Of Employees Research Articles

AR-enabled safety precautions and employee volunteerism in fast-food restaurants: the pivotal role of adoption intention

ABSTRACT This paper highlights the potential effect of safety practices on employee citizenship behaviour through work engagement. Further, this paper examines the moderation effect of augmented reality (AR)-based safety at work app adoption intention. The study sample included a total of 358 fast-food restaurant employees in the Riyadh and Al-Madinah regions of Saudi Arabia. SmartPLS findings proved that AR-based workplace safety app adoption intentions strengthened the linkages between safety practices, employee citizenship behaviour, and work engagement. The study offers useful insights for food and beverage marketers who are willing to boost their innovation capacities to support their survival in global supply chains, as AR adoption is beneficial for enhancing employee engagement and promoting a safety culture.

Person Job Fit, Job Crafting, Dan Work Engagement Dan Pengaruhnya Terhadap Organizational Citizenship Behavior Pada Perusahaan Daerah Air Minum Surya Sembada Kota Surabaya

This research is intended to determine the influence of Person Job Fit, Job Crafting and Work Engagement on Organizational Citizenship Behavior in Employees of Regional Drinking Water Company (PDAM) Surya Sembada Surabaya City by involving 65 employees of PDAM Surya Sembada Surabaya City as respondents in this research. The research results prove that Person Job Fit has a positive and significant effect on Organizational Citizenship Behavior. This means that if the employees have the appropriate Person Job Fit, a sense of mutual help behavior will be created between employees. Job Crafting has a positive and significant effect on Organizational Citizenship Behavior. This means that if employees apply Job Crafting, it will increase Organizational Citizenship Behavior. Work Engagement has a positive and significant effect on Organizational Citizenship Behavior. This means that if employees feel work engagement, it will also increase Organizational Citizenship Behavior. Simultaneously Person Job Fit, Job Crafting and Work Engagement have a positive and significant effect on Organizational Citizenship Behavior with coefficient of determination of 0,96 or 96%, this indicates that the Organizational Citizenship Behavior variable can be explained by the Person Job Fit, Job Crafting and Work Engagement variables by 96%.

Bridging the gap: mediating role of organizational citizenship behavior in the relationship between job satisfaction, compensation, and work loyalty

This research is motivated by the low level of employee work loyalty. This research aims to analyze the influence of job satisfaction and compensation on employee work loyalty with organizational citizenship behaviour as an intervening variable in the Padang City Government. The population in this study were all employees in the Regional Government of Padang City, totaling 8522 employees. The sampling technique used a purposive sampling technique with a sample size of 99 respondents.The sampling technique used in this research used the Probability Sampling method with the proportional stratified random sampling technique. The data analysis technique in this research uses path analysis techniques. Based on the research results, the conclusions of this research can be described as follows: 1) Job satisfaction has a positive and significant effect on employee work loyalty. 2) Compensation has a positive and significant effect on employee work loyalty. 3) Organizational Citizenship Behaviour has a positive and significant effect on employee work loyalty. 4) Job satisfaction has a positive and significant effect on employee organizational citizenship behaviour. 5) Compensation has a positive and significant effect on the organizational citizenship behaviour of employees in the Padang City Government.

Effect of Transformational Leadership and Organizational Citizenship Behavior: Determining the Roles of Supervisor Identification, and Self-determination in the Automobile Industry

Background and Purpose: The present study analyses the impact of transformational (TL), transactional (TRL) and laissez-faire styles (LSF) of leadership on Organizational Citizenship Behavior (OCB) of employees in the context of the automobile industry. Moreover, the study also focuses on the mediating effect of self-determination (SDE) and the moderating role of supervisor identification (SD) on the proposed correlation. Method: The primary data for the study was collected by designing a survey questionnaire. The questionnaires were distributed among the employees from the automobile industry and a final sample of 312 responses was utilized. The data was analyzed through the application of PLS-SEM. Findings: The study validated a positive and significant relationship between LSF and OCB. Similarly, TRL and OCB were positively and significantly related. Notably, TL was an insignificant predictor of OCB. SD exerted a significant moderating role in the association between TRL and SDE only. The evaluation of the mediating role of SDE in the association between leadership styles and OCB revealed that SDE significantly mediated the association between TL and OCB, and TRL and OCB. Nevertheless, SDE was an insignificant mediator in the association between LSF and OCB. Conclusion and Implications: Thus, the findings of the present study hold significance for leaders from automobile industry leaders and offer guidance to design strategies for enhancing the OCB and workplace engagement through effective leadership strategies.

Pengaruh Kepuasan Kerja, Komitmen, Dan Budaya Organisasi terhadap Organizational Citizenship behaviour (OCB)

This study aims to determine the effect partially and simultaneously on Job Satisfaction, Commitment and Organizational Culture on Organizational Citizenship Behavior of employees of PT Pos Indonesia branch of Madiun City. The population in this study were employees of PT Pos Indonesia Madiun branch during the study period, totaling 60 people. Sampling using saturated sample technique. The research instrument used a questionnaire. Data analysis techniques used the classical assumption test, multiple linear regression analysis, analysis of the coefficient of determination, and hypothesis testing using the t test and F test. The results showed that partially the Commitment and Organizational Culture variables had an effect on the Organizational Citizenship Behavior of employees of PT Pos Indonesia branch of Madiun City. While the variable job satisfaction partially does not affect Organizational Citizenship Behavior on employees of PT Pos Indonesia branch of Madiun City. Simultaneously Job Satisfaction, Commitment and Organizational Culture have an effect on Organizational Citizenship Behavior of West District Office Employees.

Quantifying Forced Citizenship Behaviors among Healthcare Professionals: Data-Driven Insights into Nurse Destructive Leadership Effects

Destructive leadership and its outcomes have emerged recently. It has gained much attention in recent decade as it challenges the organizations. Purpose of present study is to explore the destructive leadership as an antecedent for compulsory citizenship behavior and emotional exhaustion in presence of hindrance stress as a mediator. Its quantitative study combined with survey method for data collection. Questionnaires have been adopted and data were collected from healthcare employees (Nurses) working in public sector hospitals in Lahore about the leadership of head nurses. 250 questionnaires were distributed and received 170 valid responses. SPSS has been used for data analysis. Frequency, correlation, descriptive, regression and mediation analysis have been performed to obtain the results. Results highlighted that there is significant positive impact of destructive leadership on compulsory citizenship behavior and emotional exhaustion of employees. Further results also reported that hindrance stress is significant positive mediation between relationship of destructive leadership, compulsory citizenship behaviors and emotional exhaustion of employees. Conclusion, limitations and future directions are provided in later sections of study.

Organizational Commitment and Organizational Citizenship Behavior of Female Employees

Organizational Commitment and Organizational Citizenship Behavior of Female Employees

The Influence Of Compensation And Organizational Culture On Organizational Citizenship Behavior In Pengadilan Tinggi Agama Bengkulu

This study aimed to determine the effect of compensation and organizational culture on organizational citizenship behavior of employees in Religious High Court of Bengkulu. The object of this study was 55 employees of Religious High Court of Bengkulu. The data collection technique of this study used observation. interview, and questionnaire. The data analysis techniques used instrument tests, classical assumption tests, analysis of respondent responses, multiple linear regression analysis, coefficient of determination, and also hypothesis testing. The research results show that compensation has a positive and significant effect on organizational citizenship behavior of employees in Religious High Court of Bengkulu. The organizational culture has a positive and significant influence on organizational citizenship behavior of employees in Religious High Court of Bengkulu. So, from the results of the research that has been conducted, it can be concluded that compensation and organizational culture have a partial and simultaneous effects on organizational citizenship behavior of employees in Religious High Court of Bengkulu.

Factors affecting organizational citizenship behavior of budget hotel employees in Indonesia: Examining the mediating role of work engagement and affective commitment

Organizational citizenship behavior pertains to the voluntary actions undertaken by individuals inside an organization to enhance its overall efficacy, especially in the absence of express acknowledgment from the formal incentive system. This study aims to investigate the role of work engagement and affective commitment in mediating the effect of perceived organizational support on organizational citizenship behavior. This quantitative design uses survey methodologies by sending questionnaires to frontline staff in budget hotels in Medan, Indonesia. The sample includes 225 frontline employees with at least a year of experience working in budget hotels in Medan, Indonesia. Data were collected through a Likert scale questionnaire and analyzed using SEM-PLS processed with SmartPLS 4.0 software. The findings suggest a significant relationship between perceived organizational support, work engagement, affective commitment, and organizational citizenship behavior (p < 0.05). In addition, the influence of perceived organizational support on work engagement and affective commitment is noteworthy (p < 0.05). Organizational citizenship behavior is affected by perceived organizational support through work engagement (p < 0.05) and affective commitment (p < 0.05). The results have significant ramifications for organizations. Organizations should establish frameworks that foster employee engagement and dedication. In addition, organizations should actively promote and incentivize employees to dedicate their time, exertion, and innovative thoughts for the betterment of their colleagues and the organization.

Assessing the Relationship between Organizational Citizenship Behavior and Environmental Behavior in the Employees of Educational Hospitals of Yazd University of Medical Sciences-2022

Background: Considering the fundamental role of organizational citizenship behavior and environmental behavior of hospital employees in the quality of services provided and the general health of society, the current research was conducted aiming to determine the relationship between organizational citizenship behavior and environmental behavior in the employees of educational hospitals of Yazd University of Medical Sciences. Methods: The present analytic cross-sectional study was conducted in 2022 on 181 employees of educational hospitals of Yazd University of Medical Sciences. Participants were selected by multi-stage cluster sampling method. Data collection was conducted using the two standard questionnaires, including the Organizational Citizenship Behavior (OCB) Questionnaire and the Environmental Behaviors Scale. The descriptive and analytical statistical method of Pearson’s correlation coefficient was used in SPSS 22 software for data analysis. Results: The total mean score of organizational citizenship behavior was reported as 52.28 out of 75, and the conscience subscale gained the highest score (12.79) and the politeness and consideration subscale gained the lowest score (5.96). The total mean of environmental behavior was obtained at 106.26 out of 140, and the highest mean score was related to saving gas consumption (20.75%) and the lowest was related to the use of products with environmental standards (15.6%). A significant positive correlation was also observed between the total score of the use of products with environmental standards (r=0.031; P=0.160) and protection of natural resources (r=0.011; P=0.190). Conclusion: Incorporating training into the curricula and in-service programs, encouraging a culture of appreciation, and also providing rewards are the keys to strengthening the synergistic association between these two behaviors.

The Influence of Organizational Culture on Organizational Citizenship Behavior Through Organizational Commitment (Study of Employees at the Mona Plaza Hotel Pekanbaru)

This research was conducted because the author found problems regarding weak organizational citizenship behavior of employees seen from the development of the number of employees who experienced fluctuations and the development of employee absenteeism levels which showed that every year all employees were still found to be absent from work.
 The purpose of this study was to ascertain and examine how organisational culture affects organisational citizenship behaviour in Mona Plaza Pekanbaru hotel workers through organisational commitment. There were two categories of data that were gathered for this study: primary and secondary data. Respondents filled out surveys in order to provide primary data.
 The results of the Indirect Effect test indicate that the results are significant for the organisational culture variable on organisational citizenship behaviour through organisational commitment at the Hotel Mona Plaza, Pekanbaru. The results of the Direct Effect test showed that the results were not significant on the organisational culture variable on organisational citizenship behaviour at the Mona Plaza Hotel Pekanbaru. The results of the Significant Results test showed that the results were significant on the Organisational Culture variable on Organisational Commitment at the Mona Plaza Hotel Pekanbaru.

PENGARUH KNOWLEDGE MANAGEMENT DAN SELF DEVELOPMENT TERHADAP JOB SATISFACTION MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN PT PRIMA MULTI PERALATAN CABANG TPK BELAWAN

This study aims to analyze and determine the influence of knowledge management and self development on job satisfaction through organizational citizenship behavior of employees. The study used a quantitative descriptive approach with a sample of 65 employees of PT Prima Multi Peralatan Branch TPK Belawan. Data collection techniques using questionnaires and data analysis techniques using the Partial Least Square-Structural Equestion Model (PLS-SEM). The results of testing from the concept framework in the form of the influence of knowledge management on job satisfaction, the influence of self development on job satisfaction, the influence of organizational citizenship behavior on job satisfaction, the influence of knowledge management on organizational citizenship behavior, the influence of self development on organizational citizenship behavior, the influence of knowledge management on job satisfaction through organizational citizenship behavior, the influence of self development on job Satisfaction through organizational citizenship behavior, expressed as all have a positive and significant influence .

The Effect Of Motivation And Job Satisfaction On Organizational Citizenship Behavior

This research is aimed to determine the influence of: motivation toward organizational citizenship behavior; job satisfaction toward organizational citizenship behavior, and both at once toward the organizational citizenship behavior of employees of the PT Jasa Marga (Persero) Tbk. Palikanci Cirebon Branch Office. The method used in this research is associative. The technique of collecting data is by field research, litelature study and analysis of data. This study uses primary data by distributing questionnaires to 60 employees on PT Jasa Marga (Persero) Tbk. Palikanci Cirebon Branch Office. In this research, motivation has a significant influence toward organizational citizenship behavior. Job satidfaction motivation has a significant influence toward organizational citizenship behavior. Motivation and job satisfaction have a significant influence toward organizational citizenship behavior at once. While the influence of motivation and job satisfaction toward organizational citizenship behavior is 45.8% and the rest is influenced by other variables that is not studied.

Examining the Impact of Organizational Democracy on the Citizenship Behavior of Employees in the Foundation for the Needy, with the Mediating role of Job Satisfaction and Organizational Commitment

This study aimed to investigate the impact of organizational democracy on the organizational citizenship behavior of employees in the Foundation of the Oppressed, with job satisfaction and organizational commitment as mediating factors. Accordingly, the present research falls within the realm of applied research in terms of its objective, and correlational research based on structural equation modeling in terms of method and nature. The statistical population of the study comprised 391 employees of the Foundation of the Oppressed in Tehran in the year 2023. Using Morgan's table, a sample of 194 individuals was selected, and questionnaires were distributed among them through simple random sampling. The data collection instruments included the Padscaw Organizational Citizenship Behavior Questionnaire (2000), the Rahnavard Organizational Democracy Questionnaire (1380), the Kendall and Hulin Job Satisfaction Questionnaire (1969), and the Allen Meyer Organizational Commitment Questionnaire (1993). Data analysis, conducted using SPSS (version 22) and LISREL (version 3) software, revealed that organizational democracy had a significant impact on organizational citizenship behavior, both directly and through the mediating variables of job satisfaction and organizational commitment (p<0.05). Therefore, considering the importance of organizational democracy in shaping the organizational citizenship behavior of employees, the Foundation of the Oppressed in Tehran should pay special attention to this issue.

Training for Transformation: Unravelling the Dynamics of Employee Commitment and Citizenship Behaviour in Fiji's Retail Sector

This paper examines the mediating effect of organisational commitment (OC) on the relationship between workplace training opportunities and organisational citizenship behaviour (OCB) of frontline retail sector employees in Fiji. The authors conducted a cross-sector survey with selected 37 small to medium sized grocery retail outlets executing workplace training strategies at their workplaces. The authors used structural equation modelling to verify the hypotheses. The findings suggest that small and medium-sized (SME) grocery outlets should focus on reinforcing the implementation of workplace training practices, whose synergistic effects may be currently neglected. The results show that constituents of training and development initiatives, especially providing avenues for support for employee training can significantly improve frontline and back-office employee commitment and organisational citizenship behaviour (OCB) in SME retail companies. Previous studies have primarily examined the relationship between workplace training components, OC and OCB in specific contexts, such as the manufacturing industry or have lumped training and development practices with other human resource management (HRM) practices. The present study aims to fill this gap by exploring the concurrent effects of components of a single HRM practice of workplace training on OC and OCB in the understudied services sector setting in a developing country context.

Promoting organisational citizenship behaviour through corporate governance

Corporate governance is a major topic of debate among scholars from different parts of the world, but little has been empirically investigated on the impact of corporate governance on the discretionary work behaviour of employees in selected deposit money banks in Nigeria. Therefore, the purpose of this study is to examine the impact of corporate governance on the organizational citizenship behaviour of employees in deposit money banks. A cross-sectional survey design was used, which supports the use of questionnaire to collect data from the participants. Data were collected from 224 participants from 18 deposit money banks operating in south-east Nigeria. The study employed frequency distribution and linear regression to analyse respondents’ profiles and research hypotheses. Results of the study revealed that corporate governance dimensions predicted organisational citizenship behaviour indicators. The practical significance of this study lies in the possibility of improving organizational citizenship behaviour in organizations by integrating the main recommendations of this study into the corporate governance of organizations. This study concludes that corporate governance (measured in terms of leadership quality, accountability, board size, board effectiveness, and board independence) influences and improves organizational citizenship behaviour that is driven by altruism, integrity, sportsmanship, courtesy, and civic virtue.

The Relationship between Job Attributes and the Organizational Citizenship Behavior in Navanakorn Industrial Estate, Pathum Thani Province

This research aimed to study 1) the level of the perceived job attribute factors, 2) the organizational citizenship behavior of the employees, and 3) the relationship between the job attributes and the organizational citizenship behavior. This research used a quantitative approach. The population included employees in the manufacturing industries in the Navanakorn Industrial Estate, Pathum Thani Province, Using a simple random method; the sample size was 152 people. The research tool was a questionnaire. Data were analyzed by statistics, percentage, mean, and standard deviation and Pearson's Correlation. The results found that most respondents were females aged between 31-40 years old, having a diploma/high vocational education level and work period between 16-20 years. Employees perceived the factors related to job characteristics at a moderate level. The high level of perception were Cooperation at work. The rest were at a moderate level, arranged as follows: Challenging work, Freedom in working, Career advanced opportunity, Assigned work matched the abilities. Employees had the organizational citizenship behavior at a high level, arranged as followed: Diligence to work, Commitment to the organization, Confidence in the organization, being honest to the organization, having good attitudes towards working, and Pursuing knowledge about the job. The job attributes were correlated to the good citizenship behavior of employees in the organization with a statistically significant level at 0.05.

The Effect of Perceived Organizational Support, Rewards, and Job Satisfaction on Organizational Citizenship Behavior: A Case Study at PT PP (Persero) Tbk

Work behaviors that go beyond defined role descriptions within an organization are referred to as organizational citizenship behaviors. Therefore, companies must take special care to ensure that their employees demonstrate organizational citizenship behavior. This study aims to analyze the Effect of Perceived Organizational Support, Rewards, and Job Satisfaction on the Organizational Citizenship Behavior of employees at PT PP (Persero) Tbk. With quantitative methods and samples, as many as 325 were determined using the Slovin formula. Data collected by distributing questionnaires and analyzed using multiple regression analysis after data collection. In the results of the study, it is known that there is a partial and simultaneous influence of all variables X (Perceived Organizational Support (X1), Rewards (X2), and Job Satisfaction (X3) on Y (Organizational Citizenship Behavior) so that all hypotheses in this study are accepted. In this study, three factors that influence employees' organizational citizenship behavior are pointed out by variables X1, X2, and X3 62,1%, and other factors or variables influence 37.9%

EXISTENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF MILLENNIAL EMPLOYEES IN THE ERA OF INDUSTRIAL REVOLUTION 4.0 USING A QUANTITATIVE APPROACH

In the context of the Industrial Revolution 4.0, the existence of Organizational Citizenship Behavior (OCB) of millennial employees is becoming increasingly relevant, and understanding of this phenomenon can be broadened by considering two important aspects: servant leadership and work-life balance. Servant leadership, emphasizing service and individual empowerment, motivates millennial employees to play an active role in positively contributing to the organization. The research aims to analyze the influence of servant leadership and work-life balance on organizational citizenship behavior. The sample in this study consisted of 160 millennial employee respondents who worked in the creative industry sector, determined using a convenience sampling approach. Data collection uses a questionnaire instrument, which is then distributed online. Data analysis uses the SPSS application by displaying data processing results through testing research instruments with validity and reliability tests, multiple regression analysis, coefficient of determination, and hypothesis testing. Based on the results of data analysis, it is stated that servant leadership and work-life balance have a positive and significant effect on organizational citizenship behavior. The research implications stated by reviewing it from the perspective of servant leadership and work-life balance significantly impact human resource management practices and organizational development.

Investigating How the Perception of Appraisal Politics and Bias Influence Job Satisfaction and Organizational Citizenship Behavior, with Trust Playing a Moderating Role among Employees

Performance appraisals are regular review of an employee’s occupation performance and overall share to a company. Also known as an "annual review", "performance review or evaluation", or "employee estimation or employee appraisal". A performance appraisal evaluates an employee’s skills, achievements and growth, or shortcoming thereof. Organizations use performance appraisals to give their employees feedback of their work and to amend wage increases and bonuses, as well as promotion or termination from the job proposition. They can be conducted at any given time but tend to be annual, semi-annual or quarterly. This study is related to effects of performance appraisal politics and biasness on job satisfaction and organizational citizenship behavior of employees with moderating role of trust in pharmaceutical sector of Pakistan in Rawalpindi and Islamabad Regions. For the purpose of finding the relationship and impact of variables, an adopted questionnaire was distributed among different employees of the pharmaceutical companies located in Rawalpindi and Islamabad. Out of 500 a total of 261 respondents returned the questionnaires with authentic data. The sample size was drawn from the population of pharmaceutical companies’ employees using convenience sampling technique. Data was analyzed through SPSS 20.0 for this study and results were inferred using reliability test, regression analysis, Pearson correlation and one-way ANOVA tests. Results of the study show that there is a significant positive relationship between biasness in performance appraisal and perception of appraisal politics, which influence negatively job satisfaction and organization citizenship behavior variables, whereas, variable Trust plays a positive moderating role in the relationship between biasness in performance appraisal, perception of performance appraisal politics, and both job satisfaction and organizational citizenship behavior.