The Relationship between Job Attributes and the Organizational Citizenship Behavior in Navanakorn Industrial Estate, Pathum Thani Province

Abstract

This research aimed to study 1) the level of the perceived job attribute factors, 2) the organizational citizenship behavior of the employees, and 3) the relationship between the job attributes and the organizational citizenship behavior. This research used a quantitative approach. The population included employees in the manufacturing industries in the Navanakorn Industrial Estate, Pathum Thani Province, Using a simple random method; the sample size was 152 people. The research tool was a questionnaire. Data were analyzed by statistics, percentage, mean, and standard deviation and Pearson's Correlation. The results found that most respondents were females aged between 31-40 years old, having a diploma/high vocational education level and work period between 16-20 years. Employees perceived the factors related to job characteristics at a moderate level. The high level of perception were Cooperation at work. The rest were at a moderate level, arranged as follows: Challenging work, Freedom in working, Career advanced opportunity, Assigned work matched the abilities. Employees had the organizational citizenship behavior at a high level, arranged as followed: Diligence to work, Commitment to the organization, Confidence in the organization, being honest to the organization, having good attitudes towards working, and Pursuing knowledge about the job. The job attributes were correlated to the good citizenship behavior of employees in the organization with a statistically significant level at 0.05.