Call Drop (CD) is one of the most significant threats in today’s computing world since increasing usage of cellular networks. The call drops analysis and prevention methods is highly required for computer systems and avoiding call drops helps improve quality of service and customer satisfaction. This thesis is focused on descriptive prediction of the call drop reason using machine learning approaches and forecasting the call drop rate using ARIMA models. The raw data for this research were collected from Fault Management System, Addis Ababa for two years from 2020-21 mobile networks. The amount of data collected length is 59588 in number with six attribute were used for doing these research. The testing model used 11918, or 20%, of the dataset, while the training model used 47670, or 80%, of the dataset. To create descriptive classifications, six distinct modelling algorithms were utilised in this study. Those algorithms are: Logistic Regression (LR), Linear Discriminant Analysis (LDA), K-Nearest Neighbors (KNN), Classification and Regression Trees (CART), Naive Bayes (NB), Support Vector Machine (SVM), the result shows that Decision Tree Classifier, shows good performance. With 57% accuracy, 53.2% precision, 49.2% recall, and 50% F1 score. The fitted number of call drop was calculated by optimum ARIMA (1,0,0) model with AIC value 2892.264 and RMSE value is 62.3819 and total model fit times is 7.280 seconds.
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